nursing home in Mandeville, LA
Pontchartrain Health Care Center
1401 Highway 190, Mandeville, LA 70448 · (985) 626-8581
★★★★★1
Much below average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★1
- Staffing★★★★★2
- Quality measures★★★★★1
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Pontchartrain Health Care Center at a glance
Pontchartrain Health Care Center is a 182-bed for-profit nursing home in Mandeville, Louisiana (St. Tammany County).
CMS gives it 1 out of 5 stars on its overall star rating, worse than the Louisiana average of 2.6.
Residents receive about 3.5 hours of nursing care per day (0.2 of them from registered nurses), worse than the state average of 3.8 hours.
Its most recent standard health inspection (July 15, 2026) found 9 health citations. The Louisiana average is 6.4.
Federal regulators fined it 1 time in the past three years, totaling $105,898.
Nursing staff turnover is 54.7% per year (state average 47.6%).
Facility details
- Type
- Nursing home
- Ownership
- For Profit - Corporation
- Beds
- 182
- Certified for
- Medicare and Medicaid
- Chain / affiliated entity
- Inspired Healthcare Management
- Medicare-certified since
- September 1, 1994
- Resident/family council
- Resident
- County
- St. Tammany County
- CMS Certification Number
- 195297
Ratings
| Measure | This facility | Louisiana avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 1 / 5 | 2.6 / 5 | 3 / 5 | Worse |
| Health inspection rating ⓘ (higher is better) | 1 / 5 | 2.9 / 5 | 2.8 / 5 | Worse |
| Staffing rating ⓘ (higher is better) | 2 / 5 | 2.4 / 5 | 2.9 / 5 | Worse |
| Quality measures rating ⓘ (higher is better) | 1 / 5 | 2.2 / 5 | 3.6 / 5 | Worse |
| Long-stay quality rating (higher is better) | 1 / 5 | 2.5 / 5 | 3.8 / 5 | Worse |
| Short-stay (rehab) quality rating (higher is better) | 1 / 5 | 2 / 5 | 3.3 / 5 | Worse |
Staffing
| Measure | This facility | Louisiana avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 3.55 hrs | 3.76 hrs | 3.86 hrs | Worse |
| Registered nurse hours per resident per day (higher is better) | 0.20 hrs | 0.31 hrs | 0.69 hrs | Worse |
| Nurse aide hours per resident per day (higher is better) | 2.20 hrs | 2.27 hrs | 2.32 hrs | Worse |
| Weekend nurse staff hours per resident per day (higher is better) | 2.96 hrs | 3.21 hrs | 3.42 hrs | Worse |
| Nursing staff turnover (yearly) (lower is better) | 54.7% | 47.6% | 45.8% | Worse |
| Registered nurse turnover (yearly) (lower is better) | 60% | 41.6% | 42.9% | Worse |
| Administrators who left in the past year (lower is better) | 0 | 0 | 1 | Better |
Inspections
| Measure | This facility | Louisiana avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 9 | 6 | 9 | Average |
| Citations from complaint investigations (latest cycle) (lower is better) | 3 | 2 | 3 | Worse |
| Weighted health inspection score ⓘ (lower is better) | 163.3 | 65.4 | 80.6 | Worse |
Penalties
| Measure | This facility | Louisiana avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 1 | 1 | 1 | Worse |
| Total fines in the past 3 years (lower is better) | $105,898 | $46,795 | $30,972 | Worse |
| All federal penalties in the past 3 years (lower is better) | 1 | 1 | 1 | Average |
Size
| Measure | This facility | Louisiana avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 182 | 122 | 107 | |
| Average residents per day | 102 | 91 | 86 | |
| Occupancy | 56.2% | 74.1% | 80.9% |
Long-stay residents
| Measure | This facility | Louisiana avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 2.4% | 3.5% | 3.2% | Better |
| Long-stay residents with pressure ulcers (lower is better) | 4.9% | 5.6% | 4.6% | Worse |
| Long-stay residents given antipsychotic medication (lower is better) | 23.1% | 22.7% | 15.4% | Worse |
| Long-stay residents with a urinary tract infection (lower is better) | 9.5% | 2.1% | 1.6% | Worse |
| Long-stay residents with a catheter left in the bladder (lower is better) | 1.8% | 1.2% | 0.8% | Worse |
| Long-stay residents needing more help with daily activities (lower is better) | 33.3% | 17.8% | 13.9% | Worse |
| Long-stay residents whose walking worsened (lower is better) | 31.7% | 17.9% | 14.1% | Worse |
| Long-stay residents who lose too much weight (lower is better) | 7.2% | 5.2% | 5.2% | Worse |
| Long-stay residents with depressive symptoms (lower is better) | 0.3% | 2.3% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0.2% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 34.5% | 23.2% | 19.5% | Worse |
| Long-stay residents with new or worse incontinence (lower is better) | 23% | 15.8% | 19% | Worse |
| Long-stay residents given a flu vaccine (higher is better) | 96.6% | 94.9% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 97.1% | 93.4% | 93.6% | Average |
Short-stay residents
| Measure | This facility | Louisiana avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 3.3% | 3.1% | 1.6% | Worse |
| Short-stay residents given a flu vaccine (higher is better) | 76.1% | 76.3% | 79.8% | Average |
| Short-stay residents given a pneumonia vaccine (higher is better) | 88.7% | 85.9% | 82% | Better |
Inspection citations
State inspectors cited this home for 44 health deficiencies and 2 fire safety deficiencies in the inspection records CMS currently publishes. 3 citations involved actual harm, including 3 rated "immediate jeopardy".
| Date | Citation | Severity | Status |
|---|---|---|---|
| July 15, 2026 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | D Potential harm, isolated | Corrected August 20, 2026 |
| July 15, 2026 Fire safety | Properly provide smoke detection systems in areas open to corridors. Smoke Deficiencies · Tag K0347 | D Potential harm, isolated | Corrected August 20, 2026 |
| July 15, 2026 Standard | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. Pharmacy Service Deficiencies · Tag F0755 | E Potential harm, pattern | Corrected August 13, 2026 |
| July 15, 2026 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | E Potential harm, pattern | Corrected August 13, 2026 |
| July 15, 2026 Standard | Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · Tag F0641 | D Potential harm, isolated | Corrected August 13, 2026 |
| July 15, 2026 Standard | Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration. Nutrition and Dietary Deficiencies · Tag F0807 | D Potential harm, isolated | Corrected August 13, 2026 |
| July 15, 2026 Standard | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. Quality of Life and Care Deficiencies · Tag F0693 | D Potential harm, isolated | Corrected August 13, 2026 |
| July 15, 2026 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | D Potential harm, isolated | Corrected August 13, 2026 |
| February 19, 2026 Complaint | Have a plan that describes the process for conducting QAPI and QAA activities. Administration Deficiencies · Tag F0865 | D Potential harm, isolated | Corrected March 19, 2026 |
| February 19, 2026 Complaint | Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · Tag F0641 | D Potential harm, isolated | Corrected March 19, 2026 |
| February 19, 2026 Complaint | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. Resident Rights Deficiencies · Tag F0585 | D Potential harm, isolated | Corrected March 19, 2026 |
| June 13, 2025 Standard | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | K Immediate jeopardy, pattern | Corrected July 10, 2025 |
| June 13, 2025 Standard | Administer the facility in a manner that enables it to use its resources effectively and efficiently. Administration Deficiencies · Tag F0835 | K Immediate jeopardy, pattern | Corrected July 10, 2025 |
| June 13, 2025 Standard | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | K Immediate jeopardy, pattern | Corrected July 10, 2025 |
| June 13, 2025 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | E Potential harm, pattern | Corrected July 10, 2025 |
| June 13, 2025 Standard | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. Resident Rights Deficiencies · Tag F0578 | E Potential harm, pattern | Corrected July 10, 2025 |
| June 13, 2025 Standard | Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services. Administration Deficiencies · Tag F0849 | D Potential harm, isolated | Corrected July 10, 2025 |
| June 13, 2025 Standard | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · Tag F0842 | D Potential harm, isolated | Corrected July 10, 2025 |
| June 13, 2025 Standard | Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · Tag F0658 | D Potential harm, isolated | Corrected July 10, 2025 |
| June 13, 2025 Standard | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. Resident Assessment and Care Planning Deficiencies · Tag F0644 | D Potential harm, isolated | Corrected July 10, 2025 |
| June 13, 2025 Standard | Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · Tag F0641 | D Potential harm, isolated | Corrected July 10, 2025 |
| June 13, 2025 Standard | Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency. Resident Rights Deficiencies · Tag F0575 | C No harm, widespread | Corrected July 10, 2025 |
| April 3, 2025 Complaint | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. Environmental Deficiencies · Tag F0921 | E Potential harm, pattern | Corrected April 11, 2025 |
| March 5, 2025 Complaint | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. Environmental Deficiencies · Tag F0921 | E Potential harm, pattern | Corrected March 26, 2025 |
| March 5, 2025 Complaint | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | D Potential harm, isolated | Corrected March 26, 2025 |
| March 5, 2025 Complaint | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0609 | D Potential harm, isolated | Corrected March 26, 2025 |
| November 13, 2024 Complaint | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. Environmental Deficiencies · Tag F0925 | E Potential harm, pattern | Corrected December 11, 2024 |
| November 13, 2024 Complaint | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights Deficiencies · Tag F0584 | E Potential harm, pattern | Corrected December 11, 2024 |
| October 11, 2024 Complaint | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | E Potential harm, pattern | Corrected November 25, 2024 |
| October 11, 2024 Complaint | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · Tag F0842 | E Potential harm, pattern | Corrected November 25, 2024 |
| October 11, 2024 Complaint | Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · Tag F0695 | D Potential harm, isolated | Corrected November 15, 2024 |
| October 11, 2024 Complaint | Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · Tag F0658 | D Potential harm, isolated | Corrected November 25, 2024 |
| October 11, 2024 Complaint | Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · Tag F0641 | D Potential harm, isolated | Corrected November 25, 2024 |
| July 31, 2024 Complaint | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · Tag F0842 | E Potential harm, pattern | Corrected September 3, 2024 |
| May 8, 2024 Complaint | Dispose of garbage and refuse properly. Nutrition and Dietary Deficiencies · Tag F0814 | F Potential harm, widespread | Corrected June 21, 2024 |
| May 8, 2024 Complaint | Have a policy regarding use and storage of foods brought to residents by family and other visitors. Nutrition and Dietary Deficiencies · Tag F0813 | F Potential harm, widespread | Corrected June 21, 2024 |
| May 8, 2024 Complaint | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | F Potential harm, widespread | Corrected June 21, 2024 |
| May 8, 2024 Complaint | Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · Tag F0641 | E Potential harm, pattern | Corrected June 21, 2024 |
| May 8, 2024 Standard | Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse. Administration Deficiencies · Tag F0847 | E Potential harm, pattern | Corrected June 21, 2024 |
| May 8, 2024 Complaint | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. Resident Assessment and Care Planning Deficiencies · Tag F0644 | D Potential harm, isolated | Corrected June 21, 2024 |
| May 8, 2024 Complaint | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected June 21, 2024 |
| May 8, 2024 Complaint | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. Pharmacy Service Deficiencies · Tag F0758 | D Potential harm, isolated | Corrected June 21, 2024 |
| May 8, 2024 Complaint | Allow residents to easily view the nursing home's survey results and communicate with advocate agencies. Resident Rights Deficiencies · Tag F0577 | C No harm, widespread | Corrected June 21, 2024 |
| May 8, 2024 Complaint | Post nurse staffing information every day. Nursing and Physician Services Deficiencies · Tag F0732 | B No harm, pattern | Corrected June 21, 2024 |
| February 15, 2024 Complaint | Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · Tag F0677 | E Potential harm, pattern | Corrected March 30, 2024 |
| February 15, 2024 Complaint | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | E Potential harm, pattern | Corrected March 30, 2024 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports 1 federal penalty in the past three years, including $105,898 in fines.
| Date | Penalty | Amount / length |
|---|---|---|
| June 13, 2025 | Fine | $105,898 |
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| PONTCHARTRAIN GUEST HOUSE INC Organization | 5% or greater direct ownership interest | 100% | 07/16/1990 |
| GOUX, LYNETTE Individual | 5% or greater indirect ownership interest | 48% | 07/13/1990 |
| GOUX, JEREMY Individual | adp of the snf | NOT APPLICABLE | 12/31/2012 |
| GOUX, LYNETTE Individual | adp of the snf | NOT APPLICABLE | 07/13/1990 |
| GOUX, TIMOTHY Individual | adp of the snf | NOT APPLICABLE | 12/31/2012 |
| INSPIRED HEALTHCARE MANAGEMENT, LLC Organization | adp of the snf | NOT APPLICABLE | 10/06/2025 |
| LAURENT, MERRILL Individual | adp of the snf | NOT APPLICABLE | 01/01/1999 |
| LAVARINE, PATRICIA Individual | adp of the snf | NOT APPLICABLE | 12/29/2020 |
| PONTCHARTRAIN GUEST HOUSE INC Organization | adp of the snf | NOT APPLICABLE | 07/16/1990 |
| GOUX, JEREMY Individual | corporate director | NOT APPLICABLE | 12/31/2012 |
| GOUX, LYNETTE Individual | corporate director | NOT APPLICABLE | 07/13/1990 |
| GOUX, TIMOTHY Individual | corporate director | NOT APPLICABLE | 12/31/2012 |
| GOUX, LYNETTE Individual | corporate officer | NOT APPLICABLE | 07/13/1990 |
| INSPIRED HEALTHCARE MANAGEMENT, LLC Organization | operational/managerial control | NOT APPLICABLE | 02/01/2017 |
| LAURENT, MERRILL Individual | operational/managerial control | NOT APPLICABLE | 01/01/1999 |
| LAVARINE, PATRICIA Individual | operational/managerial control | NOT APPLICABLE | 12/29/2020 |
| LEACH, MARY LYNN Individual | operational/managerial control | NOT APPLICABLE | 07/08/2020 |
Other nursing homes near Pontchartrain Health Care Center
Trinity Trace Community Care Center
612 Holy Trinity Drive, Covington, LA 70433 · 1.2 mi
Non-profit · 116 beds · Part of Commcare Corporation
★★★★★4Above average- ★★★★★2Below average
Christwood
100 Christwood Blvd, Covington, LA 70433 · 4.4 mi
Non-profit · 30 beds · Part of Greenbrier Senior Living
- CMS high performer
★★★★★5Much above averageForest Manor Nursing and Rehabilitation Center
1330 Ochsner Blvd, Covington, LA 70433 · 5.2 mi
For-profit · 172 beds · Part of The Beebe Family
★★★★★4Above averageLacombe Nursing Centre
28119 Hwy 190, Lacombe, LA 70445 · 10.7 mi
For-profit · 98 beds · Part of Inspired Healthcare Management
★★★★★2Below averageGreenbriar Community Care Center
505 Robert Blvd., Slidell, LA 70458 · 20.8 mi
Non-profit · 174 beds · Part of Commcare Corporation
★★★★★5Much above average
Frequently asked questions
What is Pontchartrain Health Care Center's rating?
Pontchartrain Health Care Center has 1 out of 5 stars on the CMS overall star rating. The average for Louisiana nursing homes is 2.6 stars.
How many inspection citations did Pontchartrain Health Care Center receive?
Its most recent standard health inspection found 9 citations, compared with a Louisiana average of 6.4. Every citation is listed on this page with its severity.
Does Pontchartrain Health Care Center accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Pontchartrain Health Care Center?
It is for profit - corporation and part of Inspired Healthcare Management. The ownership section on this page lists the owners and managers reported to CMS.
Where is Pontchartrain Health Care Center and how do I contact it?
Pontchartrain Health Care Center is at 1401 Highway 190, Mandeville, LA 70448. Phone: (985) 626-8581.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.