nursing home in Mandeville, LA
Heritage Manor of Mandeville
2202 Lonesome Road, Mandeville, LA 70448 · (985) 626-4798
★★★★★2
Below average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★3
- Staffing★★★★★2
- Quality measures★★★★★1
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Heritage Manor of Mandeville at a glance
Heritage Manor of Mandeville is a 145-bed for-profit nursing home in Mandeville, Louisiana (St. Tammany County).
CMS gives it 2 out of 5 stars on its overall star rating, worse than the Louisiana average of 2.6.
Residents receive about 4 hours of nursing care per day (0.4 of them from registered nurses), better than the state average of 3.8 hours.
Its most recent standard health inspection (September 24, 2025) found 5 health citations. The Louisiana average is 6.4.
It has not received a federal fine in the past three years.
Nursing staff turnover is 65.5% per year (state average 47.6%).
Facility details
- Type
- Nursing home
- Ownership
- For Profit - Limited Liability Company
- Beds
- 145
- Certified for
- Medicare and Medicaid
- Medicare-certified since
- August 5, 1993
- Resident/family council
- Both
- County
- St. Tammany County
- CMS Certification Number
- 195279
Ratings
| Measure | This facility | Louisiana avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 2 / 5 | 2.6 / 5 | 3 / 5 | Worse |
| Health inspection rating ⓘ (higher is better) | 3 / 5 | 2.9 / 5 | 2.8 / 5 | Average |
| Staffing rating ⓘ (higher is better) | 2 / 5 | 2.4 / 5 | 2.9 / 5 | Worse |
| Quality measures rating ⓘ (higher is better) | 1 / 5 | 2.2 / 5 | 3.6 / 5 | Worse |
| Long-stay quality rating (higher is better) | 2 / 5 | 2.5 / 5 | 3.8 / 5 | Worse |
| Short-stay (rehab) quality rating (higher is better) | 1 / 5 | 2 / 5 | 3.3 / 5 | Worse |
Staffing
| Measure | This facility | Louisiana avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 3.98 hrs | 3.76 hrs | 3.86 hrs | Average |
| Registered nurse hours per resident per day (higher is better) | 0.38 hrs | 0.31 hrs | 0.69 hrs | Worse |
| Nurse aide hours per resident per day (higher is better) | 2.52 hrs | 2.27 hrs | 2.32 hrs | Better |
| Weekend nurse staff hours per resident per day (higher is better) | 3.08 hrs | 3.21 hrs | 3.42 hrs | Worse |
| Nursing staff turnover (yearly) (lower is better) | 65.5% | 47.6% | 45.8% | Worse |
| Registered nurse turnover (yearly) (lower is better) | 50% | 41.6% | 42.9% | Worse |
Inspections
| Measure | This facility | Louisiana avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 5 | 6 | 9 | Better |
| Citations from complaint investigations (latest cycle) (lower is better) | 0 | 2 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 44 | 65.4 | 80.6 | Better |
Penalties
| Measure | This facility | Louisiana avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
| Total fines in the past 3 years (lower is better) | $0 | $46,795 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
Size
| Measure | This facility | Louisiana avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 145 | 122 | 107 | |
| Average residents per day | 114 | 91 | 86 | |
| Occupancy | 78.9% | 74.1% | 80.9% |
Long-stay residents
| Measure | This facility | Louisiana avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 5.8% | 3.5% | 3.2% | Worse |
| Long-stay residents with pressure ulcers (lower is better) | 6% | 5.6% | 4.6% | Worse |
| Long-stay residents given antipsychotic medication (lower is better) | 12.7% | 22.7% | 15.4% | Better |
| Long-stay residents with a urinary tract infection (lower is better) | 3.8% | 2.1% | 1.6% | Worse |
| Long-stay residents with a catheter left in the bladder (lower is better) | 1.4% | 1.2% | 0.8% | Worse |
| Long-stay residents needing more help with daily activities (lower is better) | 10.4% | 17.8% | 13.9% | Better |
| Long-stay residents whose walking worsened (lower is better) | 12.8% | 17.9% | 14.1% | Better |
| Long-stay residents who lose too much weight (lower is better) | 3.3% | 5.2% | 5.2% | Better |
| Long-stay residents with depressive symptoms (lower is better) | 0.9% | 2.3% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0.2% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 30.3% | 23.2% | 19.5% | Worse |
| Long-stay residents with new or worse incontinence (lower is better) | 37.8% | 15.8% | 19% | Worse |
| Long-stay residents given a flu vaccine (higher is better) | 99% | 94.9% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 94.2% | 93.4% | 93.6% | Average |
Short-stay residents
| Measure | This facility | Louisiana avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 3.7% | 3.1% | 1.6% | Worse |
| Short-stay residents given a flu vaccine (higher is better) | 93.9% | 76.3% | 79.8% | Better |
| Short-stay residents given a pneumonia vaccine (higher is better) | 85.8% | 85.9% | 82% | Average |
Inspection citations
State inspectors cited this home for 26 health deficiencies and 4 fire safety deficiencies in the inspection records CMS currently publishes. None were rated as causing actual harm to residents.
| Date | Citation | Severity | Status |
|---|---|---|---|
| September 24, 2025 Standard | Ensure each resident’s drug regimen must be free from unnecessary drugs. Pharmacy Service Deficiencies · Tag F0757 | D Potential harm, isolated | Corrected November 6, 2025 |
| September 24, 2025 Standard | Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · Tag F0658 | D Potential harm, isolated | Corrected November 6, 2025 |
| September 24, 2025 Standard | Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · Tag F0641 | D Potential harm, isolated | Corrected November 6, 2025 |
| September 24, 2025 Standard | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · Tag F0842 | D Potential harm, isolated | Corrected November 6, 2025 |
| September 24, 2025 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | D Potential harm, isolated | Corrected November 6, 2025 |
| October 9, 2024 Fire safety | Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke. Smoke Deficiencies · Tag K0362 | E Potential harm, pattern | Corrected November 23, 2024 |
| October 9, 2024 Fire safety | Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0914 | E Potential harm, pattern | Corrected November 23, 2024 |
| October 9, 2024 Fire safety | Ensure proper usage of power strips and extension cords. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0920 | E Potential harm, pattern | Corrected November 23, 2024 |
| October 9, 2024 Fire safety | To conduct inspection, testing and maintenance of fire doors by qualified individuals. Miscellaneous Deficiencies · Tag K0761 | D Potential harm, isolated | Corrected November 23, 2024 |
| October 9, 2024 Complaint | Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment. Resident Assessment and Care Planning Deficiencies · Tag F0640 | E Potential harm, pattern | Corrected November 23, 2024 |
| October 9, 2024 Complaint | Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · Tag F0641 | E Potential harm, pattern | Corrected November 23, 2024 |
| October 9, 2024 Complaint | Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician. Nutrition and Dietary Deficiencies · Tag F0801 | D Potential harm, isolated | Corrected November 23, 2024 |
| October 9, 2024 Standard | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. Resident Assessment and Care Planning Deficiencies · Tag F0644 | D Potential harm, isolated | Corrected November 23, 2024 |
| October 9, 2024 Complaint | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning Deficiencies · Tag F0657 | D Potential harm, isolated | Corrected November 23, 2024 |
| October 9, 2024 Complaint | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | D Potential harm, isolated | Corrected November 23, 2024 |
| October 9, 2024 Complaint | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | D Potential harm, isolated | Corrected November 23, 2024 |
| October 9, 2024 Standard | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · Tag F0842 | D Potential harm, isolated | Corrected November 23, 2024 |
| October 9, 2024 Standard | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. Administration Deficiencies · Tag F0867 | D Potential harm, isolated | Corrected November 23, 2024 |
| October 9, 2024 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected November 23, 2024 |
| October 9, 2024 Complaint | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. Environmental Deficiencies · Tag F0921 | D Potential harm, isolated | Corrected November 23, 2024 |
| March 7, 2024 Complaint | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | F Potential harm, widespread | Corrected April 19, 2024 |
| March 7, 2024 Complaint | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0609 | E Potential harm, pattern | Corrected April 19, 2024 |
| March 7, 2024 Complaint | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | E Potential harm, pattern | Corrected April 19, 2024 |
| March 7, 2024 Complaint | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. Nutrition and Dietary Deficiencies · Tag F0804 | E Potential harm, pattern | Corrected April 19, 2024 |
| March 7, 2024 Complaint | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · Tag F0842 | D Potential harm, isolated | Corrected April 19, 2024 |
| March 7, 2024 Complaint | Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · Tag F0695 | D Potential harm, isolated | Corrected April 19, 2024 |
| February 22, 2024 Complaint | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · Tag F0842 | E Potential harm, pattern | Corrected April 7, 2024 |
| February 22, 2024 Complaint | Provide or get specialized rehabilitative services as required for a resident. Quality of Life and Care Deficiencies · Tag F0825 | D Potential harm, isolated | Corrected April 7, 2024 |
| February 22, 2024 Complaint | Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · Tag F0695 | D Potential harm, isolated | Corrected April 7, 2024 |
| November 1, 2023 Standard | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | D Potential harm, isolated | Corrected December 16, 2023 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports no federal fines or payment denials in the past three years.
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| ownership data not available |
Other nursing homes near Heritage Manor of Mandeville
Trinity Trace Community Care Center
612 Holy Trinity Drive, Covington, LA 70433 · 2.1 mi
Non-profit · 116 beds · Part of Commcare Corporation
★★★★★4Above averagePontchartrain Health Care Center
1401 Highway 190, Mandeville, LA 70448 · 2.5 mi
For-profit · 182 beds · Part of Inspired Healthcare Management
★★★★★1Much below averageChristwood
100 Christwood Blvd, Covington, LA 70433 · 6.8 mi
Non-profit · 30 beds · Part of Greenbrier Senior Living
- CMS high performer
★★★★★5Much above averageForest Manor Nursing and Rehabilitation Center
1330 Ochsner Blvd, Covington, LA 70433 · 7.4 mi
For-profit · 172 beds · Part of The Beebe Family
★★★★★4Above averageLacombe Nursing Centre
28119 Hwy 190, Lacombe, LA 70445 · 8.4 mi
For-profit · 98 beds · Part of Inspired Healthcare Management
★★★★★2Below averageGreenbriar Community Care Center
505 Robert Blvd., Slidell, LA 70458 · 18.3 mi
Non-profit · 174 beds · Part of Commcare Corporation
★★★★★5Much above average
Frequently asked questions
What is Heritage Manor of Mandeville's rating?
Heritage Manor of Mandeville has 2 out of 5 stars on the CMS overall star rating. The average for Louisiana nursing homes is 2.6 stars.
How many inspection citations did Heritage Manor of Mandeville receive?
Its most recent standard health inspection found 5 citations, compared with a Louisiana average of 6.4. Every citation is listed on this page with its severity.
Does Heritage Manor of Mandeville accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Heritage Manor of Mandeville?
It is for profit - limited liability company. The ownership section on this page lists the owners and managers reported to CMS.
Where is Heritage Manor of Mandeville and how do I contact it?
Heritage Manor of Mandeville is at 2202 Lonesome Road, Mandeville, LA 70448. Phone: (985) 626-4798.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.