nursing home in New Orleans, LA
Willow Wood at Woldenberg Village
3701 Behrman Place, New Orleans, LA 70114 · (504) 367-5640
CMS overall star rating
- Health inspections★★★★★4
- Staffing★★★★★2
- Quality measures★★★★★3
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Willow Wood at Woldenberg Village at a glance
Willow Wood at Woldenberg Village is a 120-bed non-profit nursing home in New Orleans, Louisiana (Orleans County).
CMS gives it 4 out of 5 stars on its overall star rating, better than the Louisiana average of 2.6.
Residents receive about 4.4 hours of nursing care per day (0.2 of them from registered nurses), better than the state average of 3.8 hours.
Its most recent standard health inspection (July 1, 2026) found 5 health citations. The Louisiana average is 6.4.
Federal regulators fined it 1 time in the past three years, totaling $40,248.
Nursing staff turnover is 50.4% per year (state average 47.6%).
Facility details
- Type
- Nursing home
- Ownership
- Non Profit - Corporation
- Beds
- 120
- Certified for
- Medicare and Medicaid
- Medicare-certified since
- January 28, 1991
- Resident/family council
- Resident
- County
- Orleans County
- CMS Certification Number
- 195156
Ratings
| Measure | This facility | Louisiana avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 4 / 5 | 2.6 / 5 | 3 / 5 | Better |
| Health inspection rating ⓘ (higher is better) | 4 / 5 | 2.9 / 5 | 2.8 / 5 | Better |
| Staffing rating ⓘ (higher is better) | 2 / 5 | 2.4 / 5 | 2.9 / 5 | Worse |
| Quality measures rating ⓘ (higher is better) | 3 / 5 | 2.2 / 5 | 3.6 / 5 | Worse |
| Long-stay quality rating (higher is better) | 4 / 5 | 2.5 / 5 | 3.8 / 5 | Average |
| Short-stay (rehab) quality rating (higher is better) | 3 / 5 | 2 / 5 | 3.3 / 5 | Average |
Staffing
| Measure | This facility | Louisiana avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 4.37 hrs | 3.76 hrs | 3.86 hrs | Better |
| Registered nurse hours per resident per day (higher is better) | 0.19 hrs | 0.31 hrs | 0.69 hrs | Worse |
| Nurse aide hours per resident per day (higher is better) | 2.60 hrs | 2.27 hrs | 2.32 hrs | Better |
| Weekend nurse staff hours per resident per day (higher is better) | 3.61 hrs | 3.21 hrs | 3.42 hrs | Better |
| Nursing staff turnover (yearly) (lower is better) | 50.4% | 47.6% | 45.8% | Worse |
| Registered nurse turnover (yearly) (lower is better) | 80% | 41.6% | 42.9% | Worse |
| Administrators who left in the past year (lower is better) | 1 | 0 | 1 | Worse |
Inspections
| Measure | This facility | Louisiana avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 5 | 6 | 9 | Better |
| Citations from complaint investigations (latest cycle) (lower is better) | 0 | 2 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 33 | 65.4 | 80.6 | Better |
Penalties
| Measure | This facility | Louisiana avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 1 | 1 | 1 | Worse |
| Total fines in the past 3 years (lower is better) | $40,248 | $46,795 | $30,972 | Worse |
| All federal penalties in the past 3 years (lower is better) | 1 | 1 | 1 | Average |
Size
| Measure | This facility | Louisiana avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 120 | 122 | 107 | |
| Average residents per day | 112 | 91 | 86 | |
| Occupancy | 93.4% | 74.1% | 80.9% |
Long-stay residents
| Measure | This facility | Louisiana avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 4.8% | 3.5% | 3.2% | Worse |
| Long-stay residents with pressure ulcers (lower is better) | 3.8% | 5.6% | 4.6% | Better |
| Long-stay residents given antipsychotic medication (lower is better) | 14.5% | 22.7% | 15.4% | Better |
| Long-stay residents with a urinary tract infection (lower is better) | 1.1% | 2.1% | 1.6% | Better |
| Long-stay residents with a catheter left in the bladder (lower is better) | 1.2% | 1.2% | 0.8% | Worse |
| Long-stay residents needing more help with daily activities (lower is better) | 13.3% | 17.8% | 13.9% | Average |
| Long-stay residents whose walking worsened (lower is better) | 19.2% | 17.9% | 14.1% | Worse |
| Long-stay residents who lose too much weight (lower is better) | 4.3% | 5.2% | 5.2% | Better |
| Long-stay residents with depressive symptoms (lower is better) | 0.9% | 2.3% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0.2% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 13.6% | 23.2% | 19.5% | Better |
| Long-stay residents with new or worse incontinence (lower is better) | 29% | 15.8% | 19% | Worse |
| Long-stay residents given a flu vaccine (higher is better) | 92.7% | 94.9% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 90.4% | 93.4% | 93.6% | Average |
Short-stay residents
| Measure | This facility | Louisiana avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 1.3% | 3.1% | 1.6% | Better |
| Short-stay residents given a flu vaccine (higher is better) | 64.5% | 76.3% | 79.8% | Worse |
| Short-stay residents given a pneumonia vaccine (higher is better) | 83.8% | 85.9% | 82% | Average |
Inspection citations
State inspectors cited this home for 19 health deficiencies and 1 fire safety deficiency in the inspection records CMS currently publishes. 1 citation involved actual harm.
| Date | Citation | Severity | Status |
|---|---|---|---|
| July 1, 2026 Standard | Provide appropriate foot care. Quality of Life and Care Deficiencies · Tag F0687 | D Potential harm, isolated | Corrected July 28, 2026 |
| July 1, 2026 Standard | Have a plan that describes the process for conducting QAPI and QAA activities. Administration Deficiencies · Tag F0865 | D Potential harm, isolated | Corrected July 28, 2026 |
| July 1, 2026 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | D Potential harm, isolated | Corrected July 28, 2026 |
| July 1, 2026 Standard | Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · Tag F0658 | D Potential harm, isolated | Corrected July 28, 2026 |
| July 1, 2026 Standard | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights Deficiencies · Tag F0584 | D Potential harm, isolated | Corrected July 28, 2026 |
| July 2, 2025 Standard | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | E Potential harm, pattern | Corrected July 23, 2025 |
| July 2, 2025 Standard | Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · Tag F0695 | E Potential harm, pattern | Corrected July 23, 2025 |
| July 2, 2025 Standard | Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care Deficiencies · Tag F0686 | D Potential harm, isolated | Corrected July 23, 2025 |
| July 2, 2025 Standard | Allow residents to self-administer drugs if determined clinically appropriate. Resident Rights Deficiencies · Tag F0554 | D Potential harm, isolated | Corrected July 23, 2025 |
| July 2, 2025 Standard | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. Resident Assessment and Care Planning Deficiencies · Tag F0644 | D Potential harm, isolated | Corrected July 23, 2025 |
| July 2, 2025 Standard | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. Quality of Life and Care Deficiencies · Tag F0693 | D Potential harm, isolated | Corrected July 23, 2025 |
| July 2, 2025 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | D Potential harm, isolated | Corrected July 23, 2025 |
| May 6, 2025 Complaint | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. Resident Rights Deficiencies · Tag F0628 | D Potential harm, isolated | Corrected June 20, 2025 |
| May 6, 2025 Complaint | Limit the charges against residents' personal funds for items or services for which payment is made under Medicare or Medicaid. Resident Rights Deficiencies · Tag F0571 | D Potential harm, isolated | Corrected June 20, 2025 |
| May 6, 2025 Complaint | Post nurse staffing information every day. Nursing and Physician Services Deficiencies · Tag F0732 | B No harm, pattern | Corrected June 20, 2025 |
| July 10, 2024 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | D Potential harm, isolated | Corrected August 2, 2024 |
| July 10, 2024 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | E Potential harm, pattern | Corrected August 24, 2024 |
| July 10, 2024 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | E Potential harm, pattern | Corrected August 24, 2024 |
| January 18, 2024 Complaint | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. Pharmacy Service Deficiencies · Tag F0755 | E Potential harm, pattern | Corrected March 3, 2024 |
| November 21, 2023 Complaint | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0600 | G Actual harm, isolated | Corrected December 20, 2023 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports 1 federal penalty in the past three years, including $40,248 in fines.
| Date | Penalty | Amount / length |
|---|---|---|
| November 21, 2023 | Fine | $40,248 |
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| WOLDENBERG VILLAGE INC Organization | 5% or greater direct ownership interest | 100% | 01/01/1966 |
| TOURO INFIRMARY Organization | 5% or greater indirect ownership interest | 100% | 05/17/1999 |
| HAGGARD, SUZANNE Individual | corporate director | NOT APPLICABLE | 12/31/2011 |
| LINARES, MANUEL Individual | corporate director | NOT APPLICABLE | 09/30/2019 |
| LOWENTRITT, JOSHUA Individual | corporate director | NOT APPLICABLE | 12/31/2009 |
| SINCLAIR, BRADLEY Individual | corporate director | NOT APPLICABLE | 09/30/2019 |
| HAGGARD, SUZANNE Individual | corporate officer | NOT APPLICABLE | 09/01/2019 |
| LINARES, MANUEL Individual | corporate officer | NOT APPLICABLE | 09/30/2019 |
| LANDERS, ZEB Individual | w-2 managing employee | NOT APPLICABLE | 06/25/2021 |
Other nursing homes near Willow Wood at Woldenberg Village
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★★★★★4Above averageOur Lady of Wisdom Community Care Center
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★★★★★4Above average- ★★★★★3Average
St Jude's Health & Wellness Center
450A S Claiborne Ave, Fl 6, New Orleans, LA 70112 · 4.6 mi
Non-profit · 116 beds
- Abuse citation
★★★★★1Much below averageWynhoven Community Care Center
1050 Medical Center, Marrero, LA 70072 · 4.9 mi
Non-profit · 188 beds · Part of Commcare Corporation
★★★★★3AverageMarrero Healthcare Center
5301 August Avenue, Marrero, LA 70072 · 5.7 mi
For-profit · 105 beds · Part of Nexion Health
★★★★★5Much above average
Frequently asked questions
What is Willow Wood at Woldenberg Village's rating?
Willow Wood at Woldenberg Village has 4 out of 5 stars on the CMS overall star rating. The average for Louisiana nursing homes is 2.6 stars.
How many inspection citations did Willow Wood at Woldenberg Village receive?
Its most recent standard health inspection found 5 citations, compared with a Louisiana average of 6.4. Every citation is listed on this page with its severity.
Does Willow Wood at Woldenberg Village accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Willow Wood at Woldenberg Village?
It is non profit - corporation. The ownership section on this page lists the owners and managers reported to CMS.
Where is Willow Wood at Woldenberg Village and how do I contact it?
Willow Wood at Woldenberg Village is at 3701 Behrman Place, New Orleans, LA 70114. Phone: (504) 367-5640.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.