nursing home in Norwalk, IA
Regency Care Center
815 High Road, Norwalk, IA 50211 · (515) 981-4269
★★★★★1
Much below average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★1
- Staffing★★★★★1
- Quality measures★★★★★3
- Abuse citation
- New owner (last 12 months)
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Regency Care Center at a glance
Regency Care Center is a 101-bed for-profit nursing home in Norwalk, Iowa (Warren County).
CMS gives it 1 out of 5 stars on its overall star rating, worse than the Iowa average of 3.1.
Residents receive about 3.2 hours of nursing care per day (0.3 of them from registered nurses), worse than the state average of 3.8 hours.
Its most recent standard health inspection (May 12, 2026) found 15 health citations. The Iowa average is 6.5.
Federal regulators fined it 2 times in the past three years, totaling $109,892.
Facility details
- Type
- Nursing home
- Ownership
- For Profit - Corporation
- Beds
- 101
- Certified for
- Medicare and Medicaid
- Chain / affiliated entity
- Campbell Street Services
- Medicare-certified since
- September 22, 1998
- Resident/family council
- Resident
- County
- Warren County
- CMS Certification Number
- 165399
Ratings
| Measure | This facility | Iowa avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 1 / 5 | 3.1 / 5 | 3 / 5 | Worse |
| Health inspection rating ⓘ (higher is better) | 1 / 5 | 2.8 / 5 | 2.8 / 5 | Worse |
| Staffing rating ⓘ (higher is better) | 1 / 5 | 3.7 / 5 | 2.9 / 5 | Worse |
| Quality measures rating ⓘ (higher is better) | 3 / 5 | 3.3 / 5 | 3.6 / 5 | Worse |
| Long-stay quality rating (higher is better) | 2 / 5 | 3.3 / 5 | 3.8 / 5 | Worse |
| Short-stay (rehab) quality rating (higher is better) | 3 / 5 | 3.3 / 5 | 3.3 / 5 | Average |
Staffing
| Measure | This facility | Iowa avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 3.15 hrs | 3.82 hrs | 3.86 hrs | Worse |
| Registered nurse hours per resident per day (higher is better) | 0.35 hrs | 0.74 hrs | 0.69 hrs | Worse |
| Nurse aide hours per resident per day (higher is better) | 2.02 hrs | 2.52 hrs | 2.32 hrs | Worse |
| Weekend nurse staff hours per resident per day (higher is better) | 2.73 hrs | 3.37 hrs | 3.42 hrs | Worse |
| Administrators who left in the past year (lower is better) | 1 | 0 | 1 | Worse |
Inspections
| Measure | This facility | Iowa avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 15 | 6 | 9 | Worse |
| Citations from complaint investigations (latest cycle) (lower is better) | 10 | 3 | 3 | Worse |
| Weighted health inspection score ⓘ (lower is better) | 117.8 | 54.5 | 80.6 | Worse |
Penalties
| Measure | This facility | Iowa avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 2 | 1 | 1 | Worse |
| Total fines in the past 3 years (lower is better) | $109,892 | $19,286 | $30,972 | Worse |
| All federal penalties in the past 3 years (lower is better) | 2 | 1 | 1 | Worse |
Size
| Measure | This facility | Iowa avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 101 | 65 | 107 | |
| Average residents per day | 67 | 52 | 86 | |
| Occupancy | 66.5% | 81.5% | 80.9% |
Long-stay residents
| Measure | This facility | Iowa avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 2% | 3.8% | 3.2% | Better |
| Long-stay residents with pressure ulcers (lower is better) | 2.7% | 4.2% | 4.6% | Better |
| Long-stay residents given antipsychotic medication (lower is better) | 18.4% | 19.5% | 15.4% | Worse |
| Long-stay residents with a urinary tract infection (lower is better) | 3.3% | 2.4% | 1.6% | Worse |
| Long-stay residents with a catheter left in the bladder (lower is better) | 0.8% | 1.5% | 0.8% | Better |
| Long-stay residents needing more help with daily activities (lower is better) | 12.9% | 17.1% | 13.9% | Better |
| Long-stay residents whose walking worsened (lower is better) | 22.6% | 16.6% | 14.1% | Worse |
| Long-stay residents who lose too much weight (lower is better) | 6.5% | 4.6% | 5.2% | Worse |
| Long-stay residents with depressive symptoms (lower is better) | 4% | 4.2% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0.2% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 15.9% | 20.8% | 19.5% | Better |
| Long-stay residents with new or worse incontinence (lower is better) | 28.3% | 25.6% | 19% | Worse |
| Long-stay residents given a flu vaccine (higher is better) | 95.9% | 95.3% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 98.4% | 94% | 93.6% | Better |
Short-stay residents
| Measure | This facility | Iowa avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 0.9% | 2.1% | 1.6% | Better |
| Short-stay residents given a flu vaccine (higher is better) | 66.2% | 73.3% | 79.8% | Worse |
| Short-stay residents given a pneumonia vaccine (higher is better) | 82.5% | 84% | 82% | Average |
Inspection citations
State inspectors cited this home for 39 health deficiencies and 15 fire safety deficiencies in the inspection records CMS currently publishes. 3 citations involved actual harm, including 1 rated "immediate jeopardy".
| Date | Citation | Severity | Status |
|---|---|---|---|
| May 12, 2026 Fire safety | Have proper medical gas storage and administration areas. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0923 | F Potential harm, widespread | Corrected May 12, 2026 |
| May 12, 2026 Fire safety | Have restrictions on the use of highly flammable decorations. Miscellaneous Deficiencies · Tag K0753 | E Potential harm, pattern | Corrected May 19, 2026 |
| May 12, 2026 Fire safety | Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements. Egress Deficiencies · Tag K0222 | E Potential harm, pattern | Corrected May 19, 2026 |
| May 12, 2026 Complaint | Provide safe, appropriate pain management for a resident who requires such services. Quality of Life and Care Deficiencies · Tag F0697 | G Actual harm, isolated | Corrected June 4, 2026 |
| May 12, 2026 Standard | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0600 | G Actual harm, isolated | Corrected June 4, 2026 |
| May 12, 2026 Complaint | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. Nursing and Physician Services Deficiencies · Tag F0725 | E Potential harm, pattern | Corrected June 4, 2026 |
| May 12, 2026 Complaint | Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · Tag F0677 | D Potential harm, isolated | Corrected June 4, 2026 |
| May 12, 2026 Standard | Allow residents to self-administer drugs if determined clinically appropriate. Resident Rights Deficiencies · Tag F0554 | D Potential harm, isolated | Corrected June 4, 2026 |
| May 12, 2026 Complaint | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected June 4, 2026 |
| May 12, 2026 Complaint | Provide medically-related social services to help each resident achieve the highest possible quality of life. Quality of Life and Care Deficiencies · Tag F0745 | D Potential harm, isolated | Corrected June 4, 2026 |
| May 12, 2026 Standard | Provide safe, appropriate dialysis care/services for a resident who requires such services. Quality of Life and Care Deficiencies · Tag F0698 | D Potential harm, isolated | Corrected June 4, 2026 |
| May 12, 2026 Standard | Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · Tag F0695 | D Potential harm, isolated | Corrected June 4, 2026 |
| May 12, 2026 Complaint | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected June 4, 2026 |
| May 12, 2026 Complaint | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning Deficiencies · Tag F0657 | D Potential harm, isolated | Corrected June 4, 2026 |
| May 12, 2026 Complaint | Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · Tag F0641 | D Potential harm, isolated | Corrected June 4, 2026 |
| May 12, 2026 Standard | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. Resident Rights Deficiencies · Tag F0580 | D Potential harm, isolated | Corrected June 4, 2026 |
| December 30, 2025 Complaint | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning Deficiencies · Tag F0657 | D Potential harm, isolated | Corrected January 7, 2026 |
| December 30, 2025 Complaint | Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · Tag F0641 | D Potential harm, isolated | Corrected January 7, 2026 |
| August 20, 2025 Complaint | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | J Immediate jeopardy, isolated | Corrected August 28, 2025 |
| August 20, 2025 Complaint | Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · Tag F0641 | E Potential harm, pattern | Corrected August 29, 2025 |
| August 20, 2025 Complaint | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. Nursing and Physician Services Deficiencies · Tag F0725 | E Potential harm, pattern | Corrected August 29, 2025 |
| August 20, 2025 Complaint | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected August 29, 2025 |
| August 20, 2025 Complaint | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected August 29, 2025 |
| August 20, 2025 Complaint | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | D Potential harm, isolated | Corrected August 29, 2025 |
| April 16, 2025 Fire safety | Use approved construction type or materials. Construction Deficiencies · Tag K0161 | F Potential harm, widespread | Corrected April 18, 2025 |
| April 16, 2025 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | F Potential harm, widespread | Corrected April 18, 2025 |
| April 16, 2025 Fire safety | Ensure proper usage of power strips and extension cords. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0920 | F Potential harm, widespread | Corrected April 17, 2025 |
| April 16, 2025 Complaint | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | E Potential harm, pattern | Corrected April 29, 2025 |
| April 16, 2025 Standard | Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · Tag F0695 | D Potential harm, isolated | Corrected April 29, 2025 |
| April 16, 2025 Standard | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning Deficiencies · Tag F0657 | D Potential harm, isolated | Corrected April 29, 2025 |
| April 16, 2025 Complaint | Ensure medication error rates are not 5 percent or greater. Pharmacy Service Deficiencies · Tag F0759 | D Potential harm, isolated | Corrected April 29, 2025 |
| December 17, 2024 Complaint | Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · Tag F0677 | E Potential harm, pattern | Corrected January 7, 2025 |
| December 17, 2024 Complaint | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0609 | D Potential harm, isolated | Corrected December 24, 2024 |
| December 17, 2024 Complaint | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. Quality of Life and Care Deficiencies · Tag F0690 | D Potential harm, isolated | Corrected January 7, 2025 |
| June 27, 2024 Fire safety | Install an approved automatic sprinkler system. Smoke Deficiencies · Tag K0351 | F Potential harm, widespread | Corrected July 9, 2024 |
| June 27, 2024 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | F Potential harm, widespread | Corrected August 1, 2024 |
| June 27, 2024 Fire safety | Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0914 | F Potential harm, widespread | Corrected July 2, 2024 |
| June 27, 2024 Fire safety | Install corridor and hallway doors that block smoke. Smoke Deficiencies · Tag K0363 | E Potential harm, pattern | Corrected July 9, 2024 |
| June 27, 2024 Fire safety | Have properly installed electrical wiring and gas equipment. Services Deficiencies · Tag K0511 | D Potential harm, isolated | Corrected July 1, 2024 |
| June 27, 2024 Fire safety | Have proper medical gas storage and administration areas. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0923 | D Potential harm, isolated | Corrected July 1, 2024 |
| June 27, 2024 Fire safety | Use approved construction type or materials. Construction Deficiencies · Tag K0161 | D Potential harm, isolated | Corrected July 9, 2024 |
| June 27, 2024 Fire safety | Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions. Services Deficiencies · Tag K0521 | D Potential harm, isolated | Corrected July 2, 2024 |
| June 27, 2024 Fire safety | Meet requirements for the use and maintenance of medical gas equipment. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0922 | D Potential harm, isolated | Corrected July 1, 2024 |
| June 27, 2024 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | E Potential harm, pattern | Corrected July 9, 2024 |
| June 27, 2024 Complaint | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected July 9, 2024 |
| June 27, 2024 Standard | Ensure medication error rates are not 5 percent or greater. Pharmacy Service Deficiencies · Tag F0759 | D Potential harm, isolated | Corrected July 9, 2024 |
| November 9, 2023 Complaint | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | E Potential harm, pattern | Corrected November 28, 2023 |
| November 9, 2023 Complaint | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. Nursing and Physician Services Deficiencies · Tag F0725 | E Potential harm, pattern | Corrected November 28, 2023 |
| November 9, 2023 Complaint | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. Pharmacy Service Deficiencies · Tag F0755 | D Potential harm, isolated | Corrected November 28, 2023 |
| November 9, 2023 Complaint | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected November 28, 2023 |
| November 9, 2023 Complaint | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. Quality of Life and Care Deficiencies · Tag F0690 | D Potential harm, isolated | Corrected November 28, 2023 |
| October 11, 2023 Complaint | Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. Resident Rights Deficiencies · Tag F0557 | D Potential harm, isolated | Corrected October 20, 2023 |
| October 11, 2023 Complaint | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. Nursing and Physician Services Deficiencies · Tag F0725 | D Potential harm, isolated | Corrected October 20, 2023 |
| October 11, 2023 Complaint | Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · Tag F0677 | D Potential harm, isolated | Corrected October 20, 2023 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports 2 federal penalties in the past three years, including $109,892 in fines.
| Date | Penalty | Amount / length |
|---|---|---|
| May 12, 2026 | Fine | $31,395 |
| August 20, 2025 | Fine | $78,497 |
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| CAMPBELL STREET SERVICES LLC Organization | adp of the snf | NOT APPLICABLE | 11/05/2025 |
| CYCLONE HOLDCO LLC Organization | adp of the snf | NOT APPLICABLE | 11/03/2025 |
| DOLE, ISAAC Individual | adp of the snf | NOT APPLICABLE | 11/03/2025 |
| GRUNEWALD, DALE Individual | adp of the snf | NOT APPLICABLE | 11/03/2025 |
| HALL, CARLA Individual | adp of the snf | NOT APPLICABLE | 11/03/2025 |
| HOLDCO, IA 5, LLC Organization | adp of the snf | NOT APPLICABLE | 01/29/2026 |
| NORWALK PROPERTY, LLC Organization | adp of the snf | NOT APPLICABLE | 11/03/2025 |
| ROBBINS, ROBIN Individual | adp of the snf | NOT APPLICABLE | 11/03/2025 |
| SATTERFIELD, BRENDA Individual | adp of the snf | NOT APPLICABLE | 11/03/2025 |
| HOLDCO, IA 5, LLC Organization | direct ownership interest | NOT APPLICABLE | 11/03/2025 |
| BIRCHWOOD HEALTHCARE PARTNERS LLC Organization | indirect ownership interest | NOT APPLICABLE | 11/03/2025 |
| DOLE, ISAAC Individual | indirect ownership interest | NOT APPLICABLE | 11/03/2025 |
| DOLE, ISAAC Individual | managing control - governing body | NOT APPLICABLE | 11/03/2025 |
| BIRCHWOOD HEALTHCARE PARTNERS LLC Organization | operational/managerial control | NOT APPLICABLE | 11/03/2025 |
| CAMPBELL STREET SERVICES LLC Organization | operational/managerial control | NOT APPLICABLE | 11/03/2025 |
| DOLE, ISAAC Individual | operational/managerial control | NOT APPLICABLE | 11/03/2025 |
| GRUNEWALD, DALE Individual | operational/managerial control | NOT APPLICABLE | 11/03/2025 |
| HALL, CARLA Individual | operational/managerial control | NOT APPLICABLE | 11/03/2025 |
| HOLDCO, IA 5, LLC Organization | operational/managerial control | NOT APPLICABLE | 11/03/2025 |
| ROBBINS, ROBIN Individual | operational/managerial control | NOT APPLICABLE | 11/03/2025 |
| SATTERFIELD, BRENDA Individual | operational/managerial control | NOT APPLICABLE | 11/03/2025 |
Other nursing homes near Regency Care Center
Norwalk Nursing and Rehabilitation Center
921Sunset Drive, Norwalk, IA 50211 · 1.3 mi
For-profit · 45 beds · Part of Campbell Street Services
★★★★★3AverageAccura Healthcare of South Des Moines
4911 SW 19th Street, Des Moines, IA 50315 · 4.3 mi
For-profit · 89 beds
★★★★★1Much below averageGreater Southside Health and Rehabilitation
5608 SW 9th Street, Des Moines, IA 50315 · 4.5 mi
For-profit · 80 beds · Part of The Ensign Group
- Special Focus candidate
- Abuse citation
★★★★★1Much below averageHarmony West Des Moines
5010 Grand Ridge Drive, West Des Moines, IA 50265 · 6.2 mi
For-profit · 113 beds · Part of Legacy Healthcare
★★★★★1Much below averageWesley on Grand
3520 Grand Avenue, Des Moines, IA 50312 · 7.1 mi
Non-profit · 80 beds · Part of Wesleylife
★★★★★4Above average- ★★★★★5Much above average
Frequently asked questions
What is Regency Care Center's rating?
Regency Care Center has 1 out of 5 stars on the CMS overall star rating. The average for Iowa nursing homes is 3.1 stars.
How many inspection citations did Regency Care Center receive?
Its most recent standard health inspection found 15 citations, compared with a Iowa average of 6.5. Every citation is listed on this page with its severity.
Does Regency Care Center accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Regency Care Center?
It is for profit - corporation and part of Campbell Street Services. The ownership section on this page lists the owners and managers reported to CMS.
Where is Regency Care Center and how do I contact it?
Regency Care Center is at 815 High Road, Norwalk, IA 50211. Phone: (515) 981-4269.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.