nursing home in Waterloo, IA
Friendship Village Retirement
600 Park Lane, Waterloo, IA 50702 · (319) 291-8100
★★★★★5
Much above average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★4
- Staffing★★★★★5
- Quality measures★★★★★2
- CMS high performer
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Friendship Village Retirement at a glance
Friendship Village Retirement is a 72-bed non-profit nursing home in Waterloo, Iowa (Black Hawk County).
CMS gives it 5 out of 5 stars on its overall star rating, better than the Iowa average of 3.1.
Residents receive about 4.8 hours of nursing care per day (0.8 of them from registered nurses), better than the state average of 3.8 hours.
Its most recent standard health inspection (November 17, 2025) found 3 health citations. The Iowa average is 6.5.
It has not received a federal fine in the past three years.
Nursing staff turnover is 28.3% per year (state average 44%).
Facility details
- Type
- Nursing home
- Ownership
- Non Profit - Corporation
- Beds
- 72
- Certified for
- Medicare and Medicaid
- Medicare-certified since
- August 15, 1968
- Continuing care retirement community
- Yes
- Resident/family council
- Resident
- County
- Black Hawk County
- CMS Certification Number
- 165081
Ratings
| Measure | This facility | Iowa avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 5 / 5 | 3.1 / 5 | 3 / 5 | Better |
| Health inspection rating ⓘ (higher is better) | 4 / 5 | 2.8 / 5 | 2.8 / 5 | Better |
| Staffing rating ⓘ (higher is better) | 5 / 5 | 3.7 / 5 | 2.9 / 5 | Better |
| Quality measures rating ⓘ (higher is better) | 2 / 5 | 3.3 / 5 | 3.6 / 5 | Worse |
| Long-stay quality rating (higher is better) | 2 / 5 | 3.3 / 5 | 3.8 / 5 | Worse |
| Short-stay (rehab) quality rating (higher is better) | 2 / 5 | 3.3 / 5 | 3.3 / 5 | Worse |
Staffing
| Measure | This facility | Iowa avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 4.78 hrs | 3.82 hrs | 3.86 hrs | Better |
| Registered nurse hours per resident per day (higher is better) | 0.81 hrs | 0.74 hrs | 0.69 hrs | Better |
| Nurse aide hours per resident per day (higher is better) | 3.09 hrs | 2.52 hrs | 2.32 hrs | Better |
| Weekend nurse staff hours per resident per day (higher is better) | 4.38 hrs | 3.37 hrs | 3.42 hrs | Better |
| Nursing staff turnover (yearly) (lower is better) | 28.3% | 44% | 45.8% | Better |
| Registered nurse turnover (yearly) (lower is better) | 23.1% | 42.1% | 42.9% | Better |
| Administrators who left in the past year (lower is better) | 0 | 0 | 1 | Better |
Inspections
| Measure | This facility | Iowa avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 3 | 6 | 9 | Better |
| Citations from complaint investigations (latest cycle) (lower is better) | 2 | 3 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 16 | 54.5 | 80.6 | Better |
Penalties
| Measure | This facility | Iowa avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
| Total fines in the past 3 years (lower is better) | $0 | $19,286 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
Size
| Measure | This facility | Iowa avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 72 | 65 | 107 | |
| Average residents per day | 66 | 52 | 86 | |
| Occupancy | 91.3% | 81.5% | 80.9% |
Long-stay residents
| Measure | This facility | Iowa avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 7.2% | 3.8% | 3.2% | Worse |
| Long-stay residents with pressure ulcers (lower is better) | 0.5% | 4.2% | 4.6% | Better |
| Long-stay residents given antipsychotic medication (lower is better) | 14% | 19.5% | 15.4% | Better |
| Long-stay residents with a urinary tract infection (lower is better) | 2.2% | 2.4% | 1.6% | Worse |
| Long-stay residents with a catheter left in the bladder (lower is better) | 7.2% | 1.5% | 0.8% | Worse |
| Long-stay residents needing more help with daily activities (lower is better) | 17.6% | 17.1% | 13.9% | Worse |
| Long-stay residents whose walking worsened (lower is better) | 12.8% | 16.6% | 14.1% | Better |
| Long-stay residents who lose too much weight (lower is better) | 3.8% | 4.6% | 5.2% | Better |
| Long-stay residents with depressive symptoms (lower is better) | 0% | 4.2% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0.2% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 30.9% | 20.8% | 19.5% | Worse |
| Long-stay residents with new or worse incontinence (lower is better) | 27.2% | 25.6% | 19% | Worse |
| Long-stay residents given a flu vaccine (higher is better) | 100% | 95.3% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 100% | 94% | 93.6% | Better |
Short-stay residents
| Measure | This facility | Iowa avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 0.6% | 2.1% | 1.6% | Better |
| Short-stay residents given a flu vaccine (higher is better) | 96.8% | 73.3% | 79.8% | Better |
| Short-stay residents given a pneumonia vaccine (higher is better) | 100% | 84% | 82% | Better |
Inspection citations
State inspectors cited this home for 10 health deficiencies and 17 fire safety deficiencies in the inspection records CMS currently publishes. 1 citation involved actual harm.
| Date | Citation | Severity | Status |
|---|---|---|---|
| July 8, 2026 Complaint | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | D Potential harm, isolated | Corrected August 6, 2026 |
| July 8, 2026 Complaint | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected August 6, 2026 |
| November 17, 2025 Fire safety | Ensure smoke barriers are constructed to a 1 hour fire resistance rating. Smoke Deficiencies · Tag K0372 | F Potential harm, widespread | Corrected October 6, 2025 |
| November 17, 2025 Fire safety | Ensure that testing and maintenance of electrical equipment is performed. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0921 | F Potential harm, widespread | Corrected September 25, 2025 |
| November 17, 2025 Fire safety | Ensure proper usage of power strips and extension cords. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0920 | D Potential harm, isolated | Corrected October 24, 2025 |
| November 17, 2025 Standard | Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · Tag F0641 | D Potential harm, isolated | Corrected November 18, 2025 |
| October 9, 2024 Fire safety | Ensure proper usage of power strips and extension cords. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0920 | E Potential harm, pattern | Corrected October 22, 2024 |
| October 9, 2024 Fire safety | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. Smoke Deficiencies · Tag K0321 | E Potential harm, pattern | Corrected October 22, 2024 |
| October 9, 2024 Fire safety | Install corridor and hallway doors that block smoke. Smoke Deficiencies · Tag K0363 | E Potential harm, pattern | Corrected October 16, 2024 |
| October 9, 2024 Standard | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. Resident Assessment and Care Planning Deficiencies · Tag F0644 | D Potential harm, isolated | Corrected October 10, 2024 |
| October 9, 2024 Standard | Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · Tag F0641 | B No harm, pattern | Corrected October 10, 2024 |
| July 16, 2024 Complaint | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | G Actual harm, isolated | Corrected January 26, 2024 |
| July 16, 2024 Complaint | Make sure that a working call system is available in each resident's bathroom and bathing area. Environmental Deficiencies · Tag F0919 | D Potential harm, isolated | Corrected July 31, 2024 |
| August 10, 2023 Fire safety | Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed. Miscellaneous Deficiencies · Tag K0741 | F Potential harm, widespread | Corrected August 25, 2023 |
| August 10, 2023 Fire safety | Properly select, install, inspect, or maintain portable fire extinguishes. Smoke Deficiencies · Tag K0355 | F Potential harm, widespread | Corrected September 17, 2023 |
| August 10, 2023 Fire safety | Have simulated fire drills held at unexpected times. Miscellaneous Deficiencies · Tag K0712 | F Potential harm, widespread | Corrected September 17, 2023 |
| August 10, 2023 Fire safety | Provide a written emergency evacuation plan. Miscellaneous Deficiencies · Tag K0711 | F Potential harm, widespread | Corrected September 17, 2023 |
| August 10, 2023 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | F Potential harm, widespread | Corrected September 17, 2023 |
| August 10, 2023 Fire safety | To conduct inspection, testing and maintenance of fire doors by qualified individuals. Miscellaneous Deficiencies · Tag K0761 | F Potential harm, widespread | Corrected September 17, 2023 |
| August 10, 2023 Fire safety | Install corridor and hallway doors that block smoke. Smoke Deficiencies · Tag K0363 | E Potential harm, pattern | Corrected August 25, 2023 |
| August 10, 2023 Fire safety | Ensure smoke barriers are constructed to a 1 hour fire resistance rating. Smoke Deficiencies · Tag K0372 | E Potential harm, pattern | Corrected September 17, 2023 |
| August 10, 2023 Fire safety | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. Smoke Deficiencies · Tag K0321 | E Potential harm, pattern | Corrected August 25, 2023 |
| August 10, 2023 Fire safety | Have restrictions on the use of portable space heaters. Miscellaneous Deficiencies · Tag K0781 | D Potential harm, isolated | Corrected September 17, 2023 |
| August 10, 2023 Fire safety | Ensure proper usage of power strips and extension cords. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0920 | D Potential harm, isolated | Corrected September 17, 2023 |
| August 10, 2023 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | E Potential harm, pattern | Corrected August 30, 2023 |
| August 10, 2023 Standard | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. Nutrition and Dietary Deficiencies · Tag F0803 | E Potential harm, pattern | Corrected August 30, 2023 |
| August 10, 2023 Standard | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0600 | D Potential harm, isolated | Corrected August 30, 2023 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports no federal fines or payment denials in the past three years.
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| FRIENDS OF FAITH RETIREMENT HOMES, INC Organization | 5% or greater direct ownership interest | 100% | 08/15/1968 |
| ADAMS, SALLY Individual | adp of the snf | NOT APPLICABLE | 04/04/2016 |
| ANDERSON, CRAIG Individual | adp of the snf | NOT APPLICABLE | 01/01/2024 |
| BAUER, RICK Individual | adp of the snf | NOT APPLICABLE | 01/01/2024 |
| FRIENDS OF FAITH RETIREMENT HOMES, INC Organization | adp of the snf | NOT APPLICABLE | 08/15/1968 |
| GILLEN, STEVEN Individual | adp of the snf | NOT APPLICABLE | 01/01/2024 |
| GRADY, JIM Individual | adp of the snf | NOT APPLICABLE | 01/01/2024 |
| HLAD, TOM Individual | adp of the snf | NOT APPLICABLE | 01/01/2024 |
| JURGENSEN, CHRISTINA Individual | adp of the snf | NOT APPLICABLE | 01/04/2025 |
| KIEWIET, RONALD Individual | adp of the snf | NOT APPLICABLE | 01/01/2024 |
| MORRIS, BRAD Individual | adp of the snf | NOT APPLICABLE | 01/01/2024 |
| NARDINI, JAY Individual | adp of the snf | NOT APPLICABLE | 01/01/2024 |
| RAMESH, PRADEEP Individual | adp of the snf | NOT APPLICABLE | 01/01/2024 |
| RYGH, CHRISTOPHER Individual | adp of the snf | NOT APPLICABLE | 01/01/2024 |
| SMITH, ROBERT Individual | adp of the snf | NOT APPLICABLE | 01/01/2024 |
| TURNER, SHERYL Individual | adp of the snf | NOT APPLICABLE | 10/12/2024 |
| UHLENHOPP, ELLEN Individual | adp of the snf | NOT APPLICABLE | 05/17/2021 |
| BAUER, RICK Individual | corporate director | NOT APPLICABLE | 01/01/2024 |
| GILLEN, STEVEN Individual | corporate director | NOT APPLICABLE | 01/01/2024 |
| GRADY, JIM Individual | corporate director | NOT APPLICABLE | 01/01/2024 |
| HLAD, TOM Individual | corporate director | NOT APPLICABLE | 01/01/2024 |
| JURGENSEN, CHRISTINA Individual | corporate director | NOT APPLICABLE | 01/04/2025 |
| KIEWIET, RONALD Individual | corporate director | NOT APPLICABLE | 01/01/2024 |
| SMITH, ROBERT Individual | corporate director | NOT APPLICABLE | 01/01/2024 |
| UHLENHOPP, ELLEN Individual | corporate director | NOT APPLICABLE | 05/17/2021 |
| ANDERSON, CRAIG Individual | corporate officer | NOT APPLICABLE | 01/01/2024 |
| MORRIS, BRAD Individual | corporate officer | NOT APPLICABLE | 01/01/2024 |
| NARDINI, JAY Individual | corporate officer | NOT APPLICABLE | 01/01/2024 |
| RYGH, CHRISTOPHER Individual | corporate officer | NOT APPLICABLE | 01/01/2024 |
| TURNER, SHERYL Individual | corporate officer | NOT APPLICABLE | 10/12/2024 |
| ADAMS, SALLY Individual | operational/managerial control | NOT APPLICABLE | 04/04/2016 |
| ANDERSON, CRAIG Individual | operational/managerial control | NOT APPLICABLE | 01/01/2024 |
| BAUER, RICK Individual | operational/managerial control | NOT APPLICABLE | 01/01/2024 |
| FRIENDS OF FAITH RETIREMENT HOMES, INC Organization | operational/managerial control | NOT APPLICABLE | 08/15/1968 |
| GILLEN, STEVEN Individual | operational/managerial control | NOT APPLICABLE | 01/01/2024 |
| GRADY, JIM Individual | operational/managerial control | NOT APPLICABLE | 01/01/2024 |
| HLAD, TOM Individual | operational/managerial control | NOT APPLICABLE | 01/01/2024 |
| JURGENSEN, CHRISTINA Individual | operational/managerial control | NOT APPLICABLE | 01/04/2025 |
| KIEWIET, RONALD Individual | operational/managerial control | NOT APPLICABLE | 01/01/2024 |
| MORRIS, BRAD Individual | operational/managerial control | NOT APPLICABLE | 01/01/2024 |
Showing 40 of 46 records.
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Frequently asked questions
What is Friendship Village Retirement's rating?
Friendship Village Retirement has 5 out of 5 stars on the CMS overall star rating. The average for Iowa nursing homes is 3.1 stars.
How many inspection citations did Friendship Village Retirement receive?
Its most recent standard health inspection found 3 citations, compared with a Iowa average of 6.5. Every citation is listed on this page with its severity.
Does Friendship Village Retirement accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Friendship Village Retirement?
It is non profit - corporation. The ownership section on this page lists the owners and managers reported to CMS.
Where is Friendship Village Retirement and how do I contact it?
Friendship Village Retirement is at 600 Park Lane, Waterloo, IA 50702. Phone: (319) 291-8100.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.