nursing home in Hilo, HI
Yukio Okutsu State Veterans Home
1180 Waianuenue Avenue, Hilo, HI 96720 · (808) 961-1500
★★★★★4
Above average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★3
- Staffing★★★★★4
- Quality measures★★★★★5
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Yukio Okutsu State Veterans Home at a glance
Yukio Okutsu State Veterans Home is a 95-bed government nursing home in Hilo, Hawaii (Hawaii County).
CMS gives it 4 out of 5 stars on its overall star rating, close to the Hawaii average of 3.7.
Residents receive about 4.6 hours of nursing care per day (1.1 of them from registered nurses), worse than the state average of 5 hours.
Its most recent standard health inspection (November 15, 2024) found 10 health citations. The Hawaii average is 9.2.
Federal regulators fined it 1 time in the past three years, totaling $13,049.
Nursing staff turnover is 60.3% per year (state average 36.4%).
Facility details
- Type
- Nursing home
- Ownership
- Government - State
- Beds
- 95
- Certified for
- Medicare and Medicaid
- Chain / affiliated entity
- Hawaii Health Systems Corporation
- Medicare-certified since
- March 10, 2008
- Resident/family council
- Resident
- County
- Hawaii County
- CMS Certification Number
- 125058
Ratings
| Measure | This facility | Hawaii avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 4 / 5 | 3.7 / 5 | 3 / 5 | Better |
| Health inspection rating ⓘ (higher is better) | 3 / 5 | 3 / 5 | 2.8 / 5 | Average |
| Staffing rating ⓘ (higher is better) | 4 / 5 | 4.4 / 5 | 2.9 / 5 | Better |
| Quality measures rating ⓘ (higher is better) | 5 / 5 | 4.3 / 5 | 3.6 / 5 | Better |
| Long-stay quality rating (higher is better) | 5 / 5 | 4.3 / 5 | 3.8 / 5 | Better |
| Short-stay (rehab) quality rating (higher is better) | 5 / 5 | 4.3 / 5 | 3.3 / 5 | Better |
Staffing
| Measure | This facility | Hawaii avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 4.64 hrs | 4.97 hrs | 3.86 hrs | Better |
| Registered nurse hours per resident per day (higher is better) | 1.12 hrs | 1.75 hrs | 0.69 hrs | Better |
| Nurse aide hours per resident per day (higher is better) | 3.03 hrs | 2.88 hrs | 2.32 hrs | Better |
| Weekend nurse staff hours per resident per day (higher is better) | 4.07 hrs | 4.41 hrs | 3.42 hrs | Better |
| Nursing staff turnover (yearly) (lower is better) | 60.3% | 36.4% | 45.8% | Worse |
| Registered nurse turnover (yearly) (lower is better) | 53.6% | 31.5% | 42.9% | Worse |
Inspections
| Measure | This facility | Hawaii avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 10 | 9 | 9 | Worse |
| Citations from complaint investigations (latest cycle) (lower is better) | 0 | 1 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 50 | 67.9 | 80.6 | Better |
Penalties
| Measure | This facility | Hawaii avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 1 | 1 | 1 | Worse |
| Total fines in the past 3 years (lower is better) | $13,049 | $19,339 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 1 | 1 | 1 | Average |
Size
| Measure | This facility | Hawaii avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 95 | 101 | 107 | |
| Average residents per day | 67 | 82 | 86 | |
| Occupancy | 70.6% | 81.5% | 80.9% |
Long-stay residents
| Measure | This facility | Hawaii avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 4.8% | 1.9% | 3.2% | Worse |
| Long-stay residents with pressure ulcers (lower is better) | 3.7% | 3.4% | 4.6% | Better |
| Long-stay residents given antipsychotic medication (lower is better) | 11.4% | 11.9% | 15.4% | Better |
| Long-stay residents with a urinary tract infection (lower is better) | 0.9% | 2.4% | 1.6% | Better |
| Long-stay residents with a catheter left in the bladder (lower is better) | 0.4% | 1% | 0.8% | Better |
| Long-stay residents needing more help with daily activities (lower is better) | 16% | 16.8% | 13.9% | Worse |
| Long-stay residents whose walking worsened (lower is better) | 15% | 20.4% | 14.1% | Worse |
| Long-stay residents who lose too much weight (lower is better) | 10.7% | 4.9% | 5.2% | Worse |
| Long-stay residents with depressive symptoms (lower is better) | 9% | 1.2% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0.3% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 5.1% | 9.1% | 19.5% | Better |
| Long-stay residents with new or worse incontinence (lower is better) | 16.3% | 17.6% | 19% | Better |
| Long-stay residents given a flu vaccine (higher is better) | 91.8% | 95.4% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 86.1% | 96.1% | 93.6% | Worse |
Short-stay residents
| Measure | This facility | Hawaii avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 0% | 1.4% | 1.6% | Better |
| Short-stay residents given a flu vaccine (higher is better) | 84.4% | 84.7% | 79.8% | Better |
| Short-stay residents given a pneumonia vaccine (higher is better) | 53.4% | 82.7% | 82% | Worse |
Inspection citations
State inspectors cited this home for 39 health deficiencies and 1 fire safety deficiency in the inspection records CMS currently publishes. 3 citations involved actual harm.
| Date | Citation | Severity | Status |
|---|---|---|---|
| November 15, 2024 Standard | Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse. Administration Deficiencies · Tag F0847 | E Potential harm, pattern | Corrected December 30, 2024 |
| November 15, 2024 Standard | Develop and implement policies and procedures for flu and pneumonia vaccinations. Infection Control Deficiencies · Tag F0883 | D Potential harm, isolated | Corrected December 30, 2024 |
| November 15, 2024 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | D Potential harm, isolated | Corrected December 30, 2024 |
| November 15, 2024 Standard | Ensure medication error rates are not 5 percent or greater. Pharmacy Service Deficiencies · Tag F0759 | D Potential harm, isolated | Corrected December 30, 2024 |
| November 15, 2024 Complaint | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. Nursing and Physician Services Deficiencies · Tag F0726 | D Potential harm, isolated | Corrected December 30, 2024 |
| November 15, 2024 Standard | Provide safe, appropriate dialysis care/services for a resident who requires such services. Quality of Life and Care Deficiencies · Tag F0698 | D Potential harm, isolated | Corrected December 30, 2024 |
| November 15, 2024 Standard | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected December 30, 2024 |
| November 15, 2024 Standard | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | D Potential harm, isolated | Corrected December 30, 2024 |
| November 15, 2024 Standard | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. Resident Rights Deficiencies · Tag F0623 | D Potential harm, isolated | Corrected December 30, 2024 |
| November 15, 2024 Standard | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. Resident Rights Deficiencies · Tag F0550 | D Potential harm, isolated | Corrected December 30, 2024 |
| November 15, 2024 Standard | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. Resident Rights Deficiencies · Tag F0561 | D Potential harm, isolated | Corrected December 30, 2024 |
| October 30, 2023 Fire safety | Have properly located and lighted "Exit" signs. Egress Deficiencies · Tag K0293 | C No harm, widespread | Corrected November 30, 2023 |
| October 30, 2023 Complaint | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | G Actual harm, isolated | Corrected July 27, 2023 |
| October 30, 2023 Standard | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. Resident Rights Deficiencies · Tag F0625 | E Potential harm, pattern | Corrected December 11, 2023 |
| October 30, 2023 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | E Potential harm, pattern | Corrected December 11, 2023 |
| October 30, 2023 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected December 11, 2023 |
| October 30, 2023 Standard | Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · Tag F0641 | D Potential harm, isolated | Corrected December 11, 2023 |
| October 30, 2023 Standard | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | D Potential harm, isolated | Corrected December 11, 2023 |
| October 30, 2023 Standard | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning Deficiencies · Tag F0657 | D Potential harm, isolated | Corrected December 11, 2023 |
| October 30, 2023 Standard | Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care Deficiencies · Tag F0686 | D Potential harm, isolated | Corrected December 11, 2023 |
| October 30, 2023 Standard | Ensure medication error rates are not 5 percent or greater. Pharmacy Service Deficiencies · Tag F0759 | D Potential harm, isolated | Corrected December 11, 2023 |
| October 30, 2023 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | D Potential harm, isolated | Corrected December 11, 2023 |
| October 14, 2022 Standard | Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care Deficiencies · Tag F0686 | G Actual harm, isolated | Corrected December 16, 2022 |
| October 14, 2022 Standard | Provide safe, appropriate pain management for a resident who requires such services. Quality of Life and Care Deficiencies · Tag F0697 | G Actual harm, isolated | Corrected December 16, 2022 |
| October 14, 2022 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | F Potential harm, widespread | Corrected January 14, 2023 |
| October 14, 2022 Standard | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | F Potential harm, widespread | Corrected December 16, 2022 |
| October 14, 2022 Standard | Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies. Administration Deficiencies · Tag F0838 | F Potential harm, widespread | Corrected December 16, 2022 |
| October 14, 2022 Standard | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. Nursing and Physician Services Deficiencies · Tag F0725 | F Potential harm, widespread | Corrected December 16, 2022 |
| October 14, 2022 Standard | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights Deficiencies · Tag F0584 | E Potential harm, pattern | Corrected December 16, 2022 |
| October 14, 2022 Standard | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. Resident Rights Deficiencies · Tag F0550 | D Potential harm, isolated | Corrected December 16, 2022 |
| October 14, 2022 Standard | Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia. Quality of Life and Care Deficiencies · Tag F0744 | D Potential harm, isolated | Corrected December 16, 2022 |
| October 14, 2022 Standard | Ensure that residents are free from significant medication errors. Pharmacy Service Deficiencies · Tag F0760 | D Potential harm, isolated | Corrected December 16, 2022 |
| October 14, 2022 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | D Potential harm, isolated | Corrected January 14, 2023 |
| October 14, 2022 Standard | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · Tag F0842 | D Potential harm, isolated | Corrected December 16, 2022 |
| October 14, 2022 Standard | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected December 16, 2022 |
| October 14, 2022 Standard | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning Deficiencies · Tag F0657 | D Potential harm, isolated | Corrected December 16, 2022 |
| October 14, 2022 Standard | Allow residents to easily view the nursing home's survey results and communicate with advocate agencies. Resident Rights Deficiencies · Tag F0577 | D Potential harm, isolated | Corrected December 16, 2022 |
| October 14, 2022 Standard | The resident has the right to receive notices in a format and a language he or she understands. Resident Rights Deficiencies · Tag F0574 | D Potential harm, isolated | Corrected December 16, 2022 |
| October 14, 2022 Standard | Give residents a notice of rights, rules, services and charges. Resident Rights Deficiencies · Tag F0572 | D Potential harm, isolated | Corrected December 16, 2022 |
| October 14, 2022 Standard | Ensure each resident must receive and the facility must provide necessary behavioral health care and services. Quality of Life and Care Deficiencies · Tag F0740 | D Potential harm, isolated | Corrected December 16, 2022 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports 1 federal penalty in the past three years, including $13,049 in fines.
| Date | Penalty | Amount / length |
|---|---|---|
| October 30, 2023 | Fine | $13,049 |
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| HAWAII HEALTH SYSTEMS CORPORATION Organization | 5% or greater direct ownership interest | 100% | 11/21/2007 |
| HASH, ALAN Individual | contracted managing employee | NOT APPLICABLE | 03/01/2014 |
| KIRTON, CHARLES Individual | contracted managing employee | NOT APPLICABLE | 10/23/2012 |
| STUART, ANNE Individual | contracted managing employee | NOT APPLICABLE | 03/01/2014 |
| IGNACIO, JAY Individual | corporate director | NOT APPLICABLE | 04/01/2019 |
| NUNOKAWA, CLARYSSE Individual | corporate director | NOT APPLICABLE | 06/01/2019 |
| ROSEN, LINDA Individual | corporate director | NOT APPLICABLE | 12/16/2014 |
| SAKO, DEANNA Individual | corporate director | NOT APPLICABLE | 09/01/2018 |
| SMITH, STEPHEN Individual | corporate director | NOT APPLICABLE | 02/24/2018 |
| VANCAMP, CAROL Individual | corporate director | NOT APPLICABLE | 10/01/2019 |
| ZELKO-SCHLUETER, JENNIFER Individual | corporate director | NOT APPLICABLE | 10/04/1977 |
| BELCHER, DANIEL Individual | corporate officer | NOT APPLICABLE | 06/01/2020 |
| BRINKMAN, DANIEL Individual | corporate officer | NOT APPLICABLE | 06/22/2015 |
| CHU, EDWARD Individual | corporate officer | NOT APPLICABLE | 11/16/2010 |
| FARIAS, CHAD Individual | corporate officer | NOT APPLICABLE | 03/01/2021 |
| GOMEZ, LARA Individual | corporate officer | NOT APPLICABLE | 11/01/2022 |
| GRAY, JERRY Individual | corporate officer | NOT APPLICABLE | 05/22/2019 |
| KUROHARA, RANDALL Individual | corporate officer | NOT APPLICABLE | 02/01/2021 |
| ROSEN, LINDA Individual | corporate officer | NOT APPLICABLE | 12/16/2014 |
| SKRUCH, JOSEPH Individual | corporate officer | NOT APPLICABLE | 05/22/2019 |
| WALTJEN, JONI Individual | corporate officer | NOT APPLICABLE | 04/16/2018 |
| WONG, YVONNE Individual | corporate officer | NOT APPLICABLE | 10/01/2022 |
| EAST HAWAII STATE VETERANS HOME Organization | operational/managerial control | NOT APPLICABLE | 01/02/2021 |
| PETTIJOHN, DAVID Individual | operational/managerial control | NOT APPLICABLE | 05/01/2015 |
Other nursing homes near Yukio Okutsu State Veterans Home
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★★★★★4Above averageHale Anuenue Restorative Care
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★★★★★4Above averageLegacy Hilo Rehabilitation & Nursing Center
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For-profit · 100 beds · Part of Ohana Pacific Management Co.
★★★★★1Much below averageLife Care Center of Hilo
944 West Kawailani Street, Hilo, HI 96720 · 2.7 mi
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★★★★★5Much above averageHonoka'a Hospital & Skilled Nursing
45-547 Plumeria Street, Honokaa, HI 96727 · 34.1 mi
Government · 66 beds · Part of Hawaii Health Systems Corporation
★★★★★5Much above average
Frequently asked questions
What is Yukio Okutsu State Veterans Home's rating?
Yukio Okutsu State Veterans Home has 4 out of 5 stars on the CMS overall star rating. The average for Hawaii nursing homes is 3.7 stars.
How many inspection citations did Yukio Okutsu State Veterans Home receive?
Its most recent standard health inspection found 10 citations, compared with a Hawaii average of 9.2. Every citation is listed on this page with its severity.
Does Yukio Okutsu State Veterans Home accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Yukio Okutsu State Veterans Home?
It is government - state and part of Hawaii Health Systems Corporation. The ownership section on this page lists the owners and managers reported to CMS.
Where is Yukio Okutsu State Veterans Home and how do I contact it?
Yukio Okutsu State Veterans Home is at 1180 Waianuenue Avenue, Hilo, HI 96720. Phone: (808) 961-1500.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.