nursing home in Hilo, HI
Hilo Benioff Medical Center
1190 Waianuenue Avenue, Hilo, HI 96720 · (808) 932-3000
★★★★★4
Above average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★3
- Staffing★★★★★5
- Quality measures★★★★★4
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Hilo Benioff Medical Center at a glance
Hilo Benioff Medical Center is a 52-bed government nursing home in Hilo, Hawaii (Hawaii County).
CMS gives it 4 out of 5 stars on its overall star rating, close to the Hawaii average of 3.7.
Residents receive about 5.3 hours of nursing care per day (1.4 of them from registered nurses), better than the state average of 5 hours.
Its most recent standard health inspection (February 7, 2025) found 15 health citations. The Hawaii average is 9.2.
It has not received a federal fine in the past three years.
Nursing staff turnover is 30.8% per year (state average 36.4%).
Facility details
- Type
- Nursing home
- Ownership
- Government - State
- Beds
- 52
- Certified for
- Medicare and Medicaid
- Chain / affiliated entity
- Hawaii Health Systems Corporation
- Medicare-certified since
- January 1, 1967
- Resident/family council
- Resident
- County
- Hawaii County
- CMS Certification Number
- 125002
Ratings
| Measure | This facility | Hawaii avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 4 / 5 | 3.7 / 5 | 3 / 5 | Better |
| Health inspection rating ⓘ (higher is better) | 3 / 5 | 3 / 5 | 2.8 / 5 | Average |
| Staffing rating ⓘ (higher is better) | 5 / 5 | 4.4 / 5 | 2.9 / 5 | Better |
| Quality measures rating ⓘ (higher is better) | 4 / 5 | 4.3 / 5 | 3.6 / 5 | Average |
| Long-stay quality rating (higher is better) | 4 / 5 | 4.3 / 5 | 3.8 / 5 | Average |
Staffing
| Measure | This facility | Hawaii avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 5.34 hrs | 4.97 hrs | 3.86 hrs | Better |
| Registered nurse hours per resident per day (higher is better) | 1.44 hrs | 1.75 hrs | 0.69 hrs | Better |
| Nurse aide hours per resident per day (higher is better) | 3.19 hrs | 2.88 hrs | 2.32 hrs | Better |
| Weekend nurse staff hours per resident per day (higher is better) | 4.61 hrs | 4.41 hrs | 3.42 hrs | Better |
| Nursing staff turnover (yearly) (lower is better) | 30.8% | 36.4% | 45.8% | Better |
| Registered nurse turnover (yearly) (lower is better) | 31.6% | 31.5% | 42.9% | Better |
Inspections
| Measure | This facility | Hawaii avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 15 | 9 | 9 | Worse |
| Citations from complaint investigations (latest cycle) (lower is better) | 1 | 1 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 70 | 67.9 | 80.6 | Better |
Penalties
| Measure | This facility | Hawaii avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
| Total fines in the past 3 years (lower is better) | $0 | $19,339 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
Size
| Measure | This facility | Hawaii avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 52 | 101 | 107 | |
| Average residents per day | 61 | 82 | 86 | |
| Occupancy | 100% | 81.5% | 80.9% |
Long-stay residents
| Measure | This facility | Hawaii avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 1% | 1.9% | 3.2% | Better |
| Long-stay residents with pressure ulcers (lower is better) | 4% | 3.4% | 4.6% | Better |
| Long-stay residents given antipsychotic medication (lower is better) | 32.6% | 11.9% | 15.4% | Worse |
| Long-stay residents with a urinary tract infection (lower is better) | 0% | 2.4% | 1.6% | Better |
| Long-stay residents with a catheter left in the bladder (lower is better) | 0% | 1% | 0.8% | Better |
| Long-stay residents needing more help with daily activities (lower is better) | 13.3% | 16.8% | 13.9% | Average |
| Long-stay residents whose walking worsened (lower is better) | 35.8% | 20.4% | 14.1% | Worse |
| Long-stay residents who lose too much weight (lower is better) | 2.8% | 4.9% | 5.2% | Better |
| Long-stay residents with depressive symptoms (lower is better) | 4.7% | 1.2% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0.3% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 13.5% | 9.1% | 19.5% | Better |
| Long-stay residents with new or worse incontinence (lower is better) | 12.4% | 17.6% | 19% | Better |
| Long-stay residents given a flu vaccine (higher is better) | 100% | 95.4% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 98.1% | 96.1% | 93.6% | Average |
Short-stay residents
| Measure | This facility | Hawaii avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents given a pneumonia vaccine (higher is better) | 59.7% | 82.7% | 82% | Worse |
Inspection citations
State inspectors cited this home for 23 health deficiencies and 11 fire safety deficiencies in the inspection records CMS currently publishes. 1 citation involved actual harm.
| Date | Citation | Severity | Status |
|---|---|---|---|
| February 7, 2025 Fire safety | To conduct inspection, testing and maintenance of fire doors by qualified individuals. Miscellaneous Deficiencies · Tag K0761 | E Potential harm, pattern | Corrected July 30, 2025 |
| February 7, 2025 Fire safety | Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements. Egress Deficiencies · Tag K0222 | E Potential harm, pattern | Corrected July 30, 2025 |
| February 7, 2025 Standard | Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0943 | F Potential harm, widespread | Corrected March 24, 2025 |
| February 7, 2025 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | F Potential harm, widespread | Corrected March 24, 2025 |
| February 7, 2025 Complaint | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0600 | E Potential harm, pattern | Corrected March 24, 2025 |
| February 7, 2025 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | E Potential harm, pattern | Corrected March 24, 2025 |
| February 7, 2025 Standard | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted Resident Assessment and Care Planning Deficiencies · Tag F0655 | D Potential harm, isolated | Corrected March 24, 2025 |
| February 7, 2025 Standard | Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · Tag F0677 | D Potential harm, isolated | Corrected March 24, 2025 |
| February 7, 2025 Standard | Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · Tag F0695 | D Potential harm, isolated | Corrected March 24, 2025 |
| February 7, 2025 Standard | Provide enough food/fluids to maintain a resident's health. Quality of Life and Care Deficiencies · Tag F0692 | D Potential harm, isolated | Corrected March 24, 2025 |
| February 7, 2025 Standard | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. Quality of Life and Care Deficiencies · Tag F0688 | D Potential harm, isolated | Corrected March 24, 2025 |
| February 7, 2025 Standard | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. Resident Rights Deficiencies · Tag F0550 | D Potential harm, isolated | Corrected March 24, 2025 |
| February 7, 2025 Standard | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights Deficiencies · Tag F0584 | D Potential harm, isolated | Corrected March 24, 2025 |
| February 7, 2025 Standard | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. Resident Rights Deficiencies · Tag F0585 | D Potential harm, isolated | Corrected March 24, 2025 |
| February 7, 2025 Standard | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning Deficiencies · Tag F0657 | D Potential harm, isolated | Corrected March 24, 2025 |
| February 7, 2025 Standard | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. Pharmacy Service Deficiencies · Tag F0756 | D Potential harm, isolated | Corrected March 24, 2025 |
| February 7, 2025 Standard | Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care. Nursing and Physician Services Deficiencies · Tag F0710 | D Potential harm, isolated | Corrected March 24, 2025 |
| January 11, 2024 Fire safety | Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0914 | E Potential harm, pattern | Corrected March 26, 2024 |
| January 11, 2024 Fire safety | Install corridor and hallway doors that block smoke. Smoke Deficiencies · Tag K0363 | E Potential harm, pattern | Corrected March 26, 2024 |
| January 11, 2024 Fire safety | Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements. Egress Deficiencies · Tag K0222 | D Potential harm, isolated | Corrected March 26, 2024 |
| January 11, 2024 Fire safety | Have properly located and lighted "Exit" signs. Egress Deficiencies · Tag K0293 | D Potential harm, isolated | Corrected March 26, 2024 |
| January 11, 2024 Fire safety | To conduct inspection, testing and maintenance of fire doors by qualified individuals. Miscellaneous Deficiencies · Tag K0761 | D Potential harm, isolated | Corrected March 26, 2024 |
| January 11, 2024 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected January 26, 2024 |
| October 24, 2022 Fire safety | Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0914 | F Potential harm, widespread | Corrected December 31, 2022 |
| October 24, 2022 Fire safety | Install corridor and hallway doors that block smoke. Smoke Deficiencies · Tag K0363 | E Potential harm, pattern | Corrected December 31, 2022 |
| October 24, 2022 Fire safety | Have proper medical gas storage and administration areas. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0923 | E Potential harm, pattern | Corrected December 31, 2022 |
| October 24, 2022 Fire safety | Meet requirements for the installation and maintenance of electrical systems. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0911 | D Potential harm, isolated | Corrected December 31, 2022 |
| October 24, 2022 Standard | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | G Actual harm, isolated | Corrected December 16, 2022 |
| October 24, 2022 Standard | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. Nutrition and Dietary Deficiencies · Tag F0804 | E Potential harm, pattern | Corrected December 16, 2022 |
| October 24, 2022 Standard | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | D Potential harm, isolated | Corrected December 16, 2022 |
| October 24, 2022 Standard | Give the resident's representative the ability to exercise the resident's rights. Resident Rights Deficiencies · Tag F0551 | D Potential harm, isolated | Corrected December 16, 2022 |
| October 24, 2022 Standard | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning Deficiencies · Tag F0657 | D Potential harm, isolated | Corrected December 16, 2022 |
| October 24, 2022 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | D Potential harm, isolated | Corrected December 16, 2022 |
| October 24, 2022 Standard | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · Tag F0842 | D Potential harm, isolated | Corrected December 16, 2022 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports no federal fines or payment denials in the past three years.
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| BELCHER, DANIEL Individual | corporate director | NOT APPLICABLE | 06/01/2020 |
| BRINKMAN, DANIEL Individual | corporate director | NOT APPLICABLE | 07/02/2007 |
| FARIAS, CHAD Individual | corporate director | NOT APPLICABLE | 03/01/2021 |
| GOMEZ, LARA Individual | corporate director | NOT APPLICABLE | 11/01/2022 |
| GRAY, JERRY Individual | corporate director | NOT APPLICABLE | 02/01/2017 |
| IGNACIO, JAY Individual | corporate director | NOT APPLICABLE | 04/01/2019 |
| KUROHARA, RANDALL Individual | corporate director | NOT APPLICABLE | 02/01/2021 |
| NUNOKAWA, CLARYSSE Individual | corporate director | NOT APPLICABLE | 06/01/2019 |
| SAKO, DEANNA Individual | corporate director | NOT APPLICABLE | 09/01/2018 |
| SKRUCH, JOSEPH Individual | corporate director | NOT APPLICABLE | 03/15/2022 |
| SMITH, STEPHEN Individual | corporate director | NOT APPLICABLE | 02/24/2018 |
| WONG, YVONNE Individual | corporate director | NOT APPLICABLE | 10/01/2022 |
| YAMANAKA, RAE Individual | corporate director | NOT APPLICABLE | 05/17/2016 |
| ZELKO-SCHLUETER, JENNIFER Individual | corporate director | NOT APPLICABLE | 07/01/2022 |
| HO, BRENDA Individual | corporate officer | NOT APPLICABLE | 07/01/2016 |
| HAWAII HEALTH SYSTEMS CORPORATION Organization | operational/managerial control | NOT APPLICABLE | 07/01/1996 |
| WALTJEN, JONI Individual | w-2 managing employee | NOT APPLICABLE | 04/23/2001 |
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★★★★★1Much below averageLife Care Center of Hilo
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★★★★★5Much above averageHonoka'a Hospital & Skilled Nursing
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Frequently asked questions
What is Hilo Benioff Medical Center's rating?
Hilo Benioff Medical Center has 4 out of 5 stars on the CMS overall star rating. The average for Hawaii nursing homes is 3.7 stars.
How many inspection citations did Hilo Benioff Medical Center receive?
Its most recent standard health inspection found 15 citations, compared with a Hawaii average of 9.2. Every citation is listed on this page with its severity.
Does Hilo Benioff Medical Center accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Hilo Benioff Medical Center?
It is government - state and part of Hawaii Health Systems Corporation. The ownership section on this page lists the owners and managers reported to CMS.
Where is Hilo Benioff Medical Center and how do I contact it?
Hilo Benioff Medical Center is at 1190 Waianuenue Avenue, Hilo, HI 96720. Phone: (808) 932-3000.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.