nursing home in Wailuku, HI
Hale Makua - Wailuku
1540 Lower Main Street, Wailuku, HI 96793 · (808) 243-1722
★★★★★5
Much above average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★5
- Staffing★★★★★5
- Quality measures★★★★★5
- CMS high performer
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Hale Makua - Wailuku at a glance
Hale Makua - Wailuku is a 90-bed non-profit nursing home in Wailuku, Hawaii (Maui County).
CMS gives it 5 out of 5 stars on its overall star rating, better than the Hawaii average of 3.7.
Residents receive about 4.6 hours of nursing care per day (1.4 of them from registered nurses), worse than the state average of 5 hours.
Its most recent standard health inspection (January 30, 2026) found 3 health citations. The Hawaii average is 9.2.
It has not received a federal fine in the past three years.
Nursing staff turnover is 23.8% per year (state average 36.4%).
Facility details
- Type
- Nursing home
- Ownership
- Non Profit - Corporation
- Beds
- 90
- Certified for
- Medicare and Medicaid
- Medicare-certified since
- November 22, 2006
- Resident/family council
- Resident
- County
- Maui County
- CMS Certification Number
- 125056
Ratings
| Measure | This facility | Hawaii avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 5 / 5 | 3.7 / 5 | 3 / 5 | Better |
| Health inspection rating ⓘ (higher is better) | 5 / 5 | 3 / 5 | 2.8 / 5 | Better |
| Staffing rating ⓘ (higher is better) | 5 / 5 | 4.4 / 5 | 2.9 / 5 | Better |
| Quality measures rating ⓘ (higher is better) | 5 / 5 | 4.3 / 5 | 3.6 / 5 | Better |
| Long-stay quality rating (higher is better) | 4 / 5 | 4.3 / 5 | 3.8 / 5 | Average |
| Short-stay (rehab) quality rating (higher is better) | 5 / 5 | 4.3 / 5 | 3.3 / 5 | Better |
Staffing
| Measure | This facility | Hawaii avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 4.61 hrs | 4.97 hrs | 3.86 hrs | Better |
| Registered nurse hours per resident per day (higher is better) | 1.36 hrs | 1.75 hrs | 0.69 hrs | Better |
| Nurse aide hours per resident per day (higher is better) | 2.60 hrs | 2.88 hrs | 2.32 hrs | Better |
| Weekend nurse staff hours per resident per day (higher is better) | 3.99 hrs | 4.41 hrs | 3.42 hrs | Better |
| Nursing staff turnover (yearly) (lower is better) | 23.8% | 36.4% | 45.8% | Better |
| Registered nurse turnover (yearly) (lower is better) | 25% | 31.5% | 42.9% | Better |
| Administrators who left in the past year (lower is better) | 0 | 0 | 1 | Better |
Inspections
| Measure | This facility | Hawaii avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 3 | 9 | 9 | Better |
| Citations from complaint investigations (latest cycle) (lower is better) | 0 | 1 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 20 | 67.9 | 80.6 | Better |
Penalties
| Measure | This facility | Hawaii avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
| Total fines in the past 3 years (lower is better) | $0 | $19,339 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
Size
| Measure | This facility | Hawaii avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 90 | 101 | 107 | |
| Average residents per day | 74 | 82 | 86 | |
| Occupancy | 82.2% | 81.5% | 80.9% |
Long-stay residents
| Measure | This facility | Hawaii avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 4.1% | 1.9% | 3.2% | Worse |
| Long-stay residents with pressure ulcers (lower is better) | 1.4% | 3.4% | 4.6% | Better |
| Long-stay residents given antipsychotic medication (lower is better) | 11.4% | 11.9% | 15.4% | Better |
| Long-stay residents with a urinary tract infection (lower is better) | 2.5% | 2.4% | 1.6% | Worse |
| Long-stay residents with a catheter left in the bladder (lower is better) | 0.9% | 1% | 0.8% | Worse |
| Long-stay residents needing more help with daily activities (lower is better) | 18.3% | 16.8% | 13.9% | Worse |
| Long-stay residents whose walking worsened (lower is better) | 9.4% | 20.4% | 14.1% | Better |
| Long-stay residents who lose too much weight (lower is better) | 3.6% | 4.9% | 5.2% | Better |
| Long-stay residents with depressive symptoms (lower is better) | 0.9% | 1.2% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0.3% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 8.5% | 9.1% | 19.5% | Better |
| Long-stay residents with new or worse incontinence (lower is better) | 17.5% | 17.6% | 19% | Better |
| Long-stay residents given a flu vaccine (higher is better) | 93.5% | 95.4% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 97.5% | 96.1% | 93.6% | Average |
Short-stay residents
| Measure | This facility | Hawaii avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 0.9% | 1.4% | 1.6% | Better |
| Short-stay residents given a flu vaccine (higher is better) | 86.4% | 84.7% | 79.8% | Better |
| Short-stay residents given a pneumonia vaccine (higher is better) | 93.9% | 82.7% | 82% | Better |
Inspection citations
State inspectors cited this home for 17 health deficiencies and 0 fire safety deficiencies in the inspection records CMS currently publishes. None were rated as causing actual harm to residents.
| Date | Citation | Severity | Status |
|---|---|---|---|
| January 30, 2026 Standard | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. Resident Rights Deficiencies · Tag F0628 | D Potential harm, isolated | Corrected February 25, 2026 |
| January 30, 2026 Standard | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | D Potential harm, isolated | Corrected February 25, 2026 |
| January 30, 2026 Standard | Provide safe, appropriate dialysis care/services for a resident who requires such services. Quality of Life and Care Deficiencies · Tag F0698 | D Potential harm, isolated | Corrected February 25, 2026 |
| November 15, 2024 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | F Potential harm, widespread | Corrected December 20, 2024 |
| November 15, 2024 Standard | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. Environmental Deficiencies · Tag F0925 | F Potential harm, widespread | Corrected December 20, 2024 |
| November 15, 2024 Standard | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. Resident Rights Deficiencies · Tag F0550 | D Potential harm, isolated | Corrected December 20, 2024 |
| November 15, 2024 Standard | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | D Potential harm, isolated | Corrected December 20, 2024 |
| November 15, 2024 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected December 20, 2024 |
| May 3, 2024 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | E Potential harm, pattern | Corrected June 12, 2024 |
| May 3, 2024 Standard | Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse. Administration Deficiencies · Tag F0847 | D Potential harm, isolated | Corrected June 12, 2024 |
| May 3, 2024 Standard | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected June 12, 2024 |
| May 3, 2024 Standard | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | D Potential harm, isolated | Corrected June 12, 2024 |
| May 3, 2024 Standard | Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · Tag F0695 | D Potential harm, isolated | Corrected June 12, 2024 |
| May 3, 2024 Standard | Provide safe, appropriate pain management for a resident who requires such services. Quality of Life and Care Deficiencies · Tag F0697 | D Potential harm, isolated | Corrected June 12, 2024 |
| May 3, 2024 Standard | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. Pharmacy Service Deficiencies · Tag F0755 | D Potential harm, isolated | Corrected June 12, 2024 |
| May 3, 2024 Standard | Ensure medication error rates are not 5 percent or greater. Pharmacy Service Deficiencies · Tag F0759 | D Potential harm, isolated | Corrected June 12, 2024 |
| May 3, 2024 Standard | Reasonably accommodate the needs and preferences of each resident. Resident Rights Deficiencies · Tag F0558 | D Potential harm, isolated | Corrected June 12, 2024 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports no federal fines or payment denials in the past three years.
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| COUNTY OF MAUI-DEPARTMENT OF FINANCE Organization | adp of the snf | NOT APPLICABLE | 11/01/2018 |
| KOP, ARNOLD Individual | adp of the snf | NOT APPLICABLE | 08/01/2024 |
| LORE, ANDREW Individual | adp of the snf | NOT APPLICABLE | 02/01/2022 |
| LO, WESLEY Individual | adp of the snf | NOT APPLICABLE | 12/01/2016 |
| MATTFELD, PAUL Individual | adp of the snf | NOT APPLICABLE | 08/11/2025 |
| MCCLENNON, PAMELA Individual | adp of the snf | NOT APPLICABLE | 04/01/2025 |
| MORIKUNI, SUANNE Individual | adp of the snf | NOT APPLICABLE | 01/01/2020 |
| OHANA PACIFIC MANAGEMENT COMPANY INC Organization | adp of the snf | NOT APPLICABLE | 12/02/2025 |
| CHUN, GRANT Individual | corporate director | NOT APPLICABLE | 01/01/2017 |
| DORHEIM, TRACY Individual | corporate director | NOT APPLICABLE | 04/17/2025 |
| KISHABA, RICHARD Individual | corporate director | NOT APPLICABLE | 01/01/2020 |
| LO, WESLEY Individual | corporate director | NOT APPLICABLE | 01/01/2019 |
| MCBARNET, ALEXANDER Individual | corporate director | NOT APPLICABLE | 03/01/2015 |
| MUNEKIYO, MICHAEL Individual | corporate director | NOT APPLICABLE | 03/01/2015 |
| NISHITA, JOSIAH Individual | corporate director | NOT APPLICABLE | 04/01/2020 |
| ROMSON, EDWARD Individual | corporate director | NOT APPLICABLE | 01/01/2017 |
| SAKAMOTO, ROY Individual | corporate director | NOT APPLICABLE | 03/01/2015 |
| WACHI, EILEEN Individual | corporate director | NOT APPLICABLE | 06/01/2017 |
| LO, WESLEY Individual | corporate officer | NOT APPLICABLE | 12/01/2016 |
| LORE, ANDREW Individual | operational/managerial control | NOT APPLICABLE | 02/01/2022 |
| LO, WESLEY Individual | operational/managerial control | NOT APPLICABLE | 12/01/2016 |
| MATTFELD, PAUL Individual | operational/managerial control | NOT APPLICABLE | 08/11/2025 |
| MCCLENNON, PAMELA Individual | operational/managerial control | NOT APPLICABLE | 04/01/2025 |
| MORIKUNI, SUANNE Individual | operational/managerial control | NOT APPLICABLE | 01/01/2020 |
| OHANA PACIFIC MANAGEMENT COMPANY INC Organization | operational/managerial control | NOT APPLICABLE | 01/01/2020 |
Other nursing homes near Hale Makua - Wailuku
- ★★★★★3Average
- ★★★★★2Below average
- ★★★★★5Much above average
Frequently asked questions
What is Hale Makua - Wailuku's rating?
Hale Makua - Wailuku has 5 out of 5 stars on the CMS overall star rating. The average for Hawaii nursing homes is 3.7 stars.
How many inspection citations did Hale Makua - Wailuku receive?
Its most recent standard health inspection found 3 citations, compared with a Hawaii average of 9.2. Every citation is listed on this page with its severity.
Does Hale Makua - Wailuku accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Hale Makua - Wailuku?
It is non profit - corporation. The ownership section on this page lists the owners and managers reported to CMS.
Where is Hale Makua - Wailuku and how do I contact it?
Hale Makua - Wailuku is at 1540 Lower Main Street, Wailuku, HI 96793. Phone: (808) 243-1722.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.