nursing home in Orlando, FL
Westminster Towers
70 West Lucerne Circle, Orlando, FL 32801 · (407) 841-1310
CMS overall star rating
- Health inspections★★★★★2
- Staffing★★★★★3
- Quality measures★★★★★5
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Westminster Towers at a glance
Westminster Towers is a 120-bed non-profit nursing home in Orlando, Florida (Orange County).
CMS gives it 3 out of 5 stars on its overall star rating, close to the Florida average of 3.3.
Residents receive about 3.7 hours of nursing care per day (1.1 of them from registered nurses), close to the state average of 3.8 hours.
Its most recent standard health inspection (March 13, 2025) found 6 health citations. The Florida average is 7.1.
Federal regulators fined it 2 times in the past three years, totaling $22,133.
Facility details
- Type
- Nursing home
- Ownership
- Non Profit - Corporation
- Beds
- 120
- Certified for
- Medicare and Medicaid
- Chain / affiliated entity
- Westminster Communities of Florida
- Medicare-certified since
- January 1, 1992
- Continuing care retirement community
- Yes
- Resident/family council
- Resident
- County
- Orange County
- CMS Certification Number
- 105757
Ratings
| Measure | This facility | Florida avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 3 / 5 | 3.3 / 5 | 3 / 5 | Average |
| Health inspection rating ⓘ (higher is better) | 2 / 5 | 2.9 / 5 | 2.8 / 5 | Worse |
| Staffing rating ⓘ (higher is better) | 3 / 5 | 3.3 / 5 | 2.9 / 5 | Average |
| Quality measures rating ⓘ (higher is better) | 5 / 5 | 4.2 / 5 | 3.6 / 5 | Better |
| Long-stay quality rating (higher is better) | 5 / 5 | 4.6 / 5 | 3.8 / 5 | Better |
| Short-stay (rehab) quality rating (higher is better) | 5 / 5 | 3.3 / 5 | 3.3 / 5 | Better |
Staffing
| Measure | This facility | Florida avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 3.70 hrs | 3.82 hrs | 3.86 hrs | Average |
| Registered nurse hours per resident per day (higher is better) | 1.06 hrs | 0.73 hrs | 0.69 hrs | Better |
| Nurse aide hours per resident per day (higher is better) | 2.28 hrs | 2.31 hrs | 2.32 hrs | Average |
| Weekend nurse staff hours per resident per day (higher is better) | 3.40 hrs | 3.49 hrs | 3.42 hrs | Average |
| Administrators who left in the past year (lower is better) | 0 | 1 | 1 | Better |
Inspections
| Measure | This facility | Florida avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 6 | 7 | 9 | Better |
| Citations from complaint investigations (latest cycle) (lower is better) | 0 | 1 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 49.8 | 63 | 80.6 | Better |
Penalties
| Measure | This facility | Florida avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 2 | 1 | 1 | Worse |
| Total fines in the past 3 years (lower is better) | $22,133 | $24,361 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 2 | 1 | 1 | Worse |
Size
| Measure | This facility | Florida avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 120 | 122 | 107 | |
| Average residents per day | 93 | 109 | 86 | |
| Occupancy | 77.8% | 88.9% | 80.9% |
Long-stay residents
| Measure | This facility | Florida avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 0.4% | 2.5% | 3.2% | Better |
| Long-stay residents with pressure ulcers (lower is better) | 4.4% | 4.5% | 4.6% | Better |
| Long-stay residents given antipsychotic medication (lower is better) | 2.4% | 8.6% | 15.4% | Better |
| Long-stay residents with a urinary tract infection (lower is better) | 0.4% | 0.7% | 1.6% | Better |
| Long-stay residents with a catheter left in the bladder (lower is better) | 0% | 0.3% | 0.8% | Better |
| Long-stay residents needing more help with daily activities (lower is better) | 4.8% | 8.7% | 13.9% | Better |
| Long-stay residents whose walking worsened (lower is better) | 14.8% | 9.5% | 14.1% | Worse |
| Long-stay residents who lose too much weight (lower is better) | 4.7% | 5.5% | 5.2% | Better |
| Long-stay residents with depressive symptoms (lower is better) | 0.9% | 4.6% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 6.9% | 14.4% | 19.5% | Better |
| Long-stay residents with new or worse incontinence (lower is better) | 2.8% | 10.5% | 19% | Better |
| Long-stay residents given a flu vaccine (higher is better) | 100% | 99.2% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 100% | 98.2% | 93.6% | Better |
Short-stay residents
| Measure | This facility | Florida avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 0.9% | 1.5% | 1.6% | Better |
| Short-stay residents given a flu vaccine (higher is better) | 98.6% | 94.7% | 79.8% | Better |
| Short-stay residents given a pneumonia vaccine (higher is better) | 99.4% | 95.2% | 82% | Better |
Inspection citations
State inspectors cited this home for 22 health deficiencies and 0 fire safety deficiencies in the inspection records CMS currently publishes. 1 citation involved actual harm, including 1 rated "immediate jeopardy".
| Date | Citation | Severity | Status |
|---|---|---|---|
| March 13, 2025 Standard | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | E Potential harm, pattern | Corrected April 2, 2025 |
| March 13, 2025 Standard | Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service. Administration Deficiencies · Tag F0840 | D Potential harm, isolated | Corrected April 2, 2025 |
| March 13, 2025 Standard | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · Tag F0842 | D Potential harm, isolated | Corrected April 2, 2025 |
| March 13, 2025 Standard | Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · Tag F0677 | D Potential harm, isolated | Corrected April 2, 2025 |
| March 13, 2025 Standard | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted Resident Assessment and Care Planning Deficiencies · Tag F0655 | D Potential harm, isolated | Corrected April 2, 2025 |
| March 13, 2025 Standard | Allow residents to self-administer drugs if determined clinically appropriate. Resident Rights Deficiencies · Tag F0554 | D Potential harm, isolated | Corrected April 2, 2025 |
| March 4, 2025 Complaint | Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives. Quality of Life and Care Deficiencies · Tag F0678 | J Immediate jeopardy, isolated | Corrected March 20, 2025 |
| August 21, 2024 Complaint | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0609 | D Potential harm, isolated | Corrected September 13, 2024 |
| August 21, 2024 Complaint | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | D Potential harm, isolated | Corrected September 13, 2024 |
| May 14, 2024 Complaint | Provide for the safe, appropriate administration of IV fluids for a resident when needed. Quality of Life and Care Deficiencies · Tag F0694 | D Potential harm, isolated | Corrected June 18, 2024 |
| May 14, 2024 Complaint | Allow residents to self-administer drugs if determined clinically appropriate. Resident Rights Deficiencies · Tag F0554 | D Potential harm, isolated | Corrected June 18, 2024 |
| May 14, 2024 Complaint | Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care Deficiencies · Tag F0686 | D Potential harm, isolated | Corrected June 18, 2024 |
| May 14, 2024 Complaint | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · Tag F0842 | D Potential harm, isolated | Corrected June 18, 2024 |
| August 3, 2023 Standard | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected September 8, 2023 |
| August 3, 2023 Standard | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. Resident Assessment and Care Planning Deficiencies · Tag F0644 | D Potential harm, isolated | Corrected September 8, 2023 |
| August 3, 2023 Standard | Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months. Resident Assessment and Care Planning Deficiencies · Tag F0636 | D Potential harm, isolated | Corrected September 8, 2023 |
| August 3, 2023 Standard | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. Resident Rights Deficiencies · Tag F0561 | D Potential harm, isolated | Corrected September 8, 2023 |
| October 7, 2021 Standard | Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · Tag F0641 | D Potential harm, isolated | Corrected November 7, 2021 |
| October 7, 2021 Standard | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | D Potential harm, isolated | Corrected November 7, 2021 |
| October 7, 2021 Standard | Provide for the safe, appropriate administration of IV fluids for a resident when needed. Quality of Life and Care Deficiencies · Tag F0694 | D Potential harm, isolated | Corrected November 7, 2021 |
| October 7, 2021 Standard | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | D Potential harm, isolated | Corrected November 7, 2021 |
| October 7, 2021 Standard | Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · Tag F0677 | D Potential harm, isolated | Corrected November 7, 2021 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports 2 federal penalties in the past three years, including $22,133 in fines.
| Date | Penalty | Amount / length |
|---|---|---|
| March 4, 2025 | Fine | $16,153 |
| March 4, 2025 | Fine | $5,980 |
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| DIAZ, RICARDO Individual | adp of the snf | NOT APPLICABLE | 04/02/2025 |
| LEHMAN, GARY Individual | adp of the snf | NOT APPLICABLE | 04/02/2025 |
| BELL, WILLIAM Individual | corporate director | NOT APPLICABLE | 01/01/2015 |
| DYE, STEPHEN Individual | corporate director | NOT APPLICABLE | 01/01/2015 |
| HILLENMEYER, JOHN Individual | corporate director | NOT APPLICABLE | 01/01/2015 |
| MADDUX, CARLEN Individual | corporate director | NOT APPLICABLE | 01/01/2022 |
| MOCK, JEFFREY Individual | corporate director | NOT APPLICABLE | 01/01/2022 |
| SHELLEY, LINDA Individual | corporate director | NOT APPLICABLE | 01/01/2022 |
| KEITH, HENRY Individual | corporate officer | NOT APPLICABLE | 01/01/1994 |
| DIAZ, RICARDO Individual | operational/managerial control | NOT APPLICABLE | 01/01/2025 |
| KEITH, HENRY Individual | operational/managerial control | NOT APPLICABLE | 01/01/1994 |
| LEHMAN, GARY Individual | operational/managerial control | NOT APPLICABLE | 01/01/2025 |
| WESTMINSTER SERVICES INC Organization | operational/managerial control | NOT APPLICABLE | 01/01/1980 |
Other nursing homes near Westminster Towers
Delaney Park Health and Rehabilitation Center
215 Annie Street, Orlando, FL 32806 · under 1 mi
Non-profit · 89 beds
★★★★★3AverageCommons at Orlando Lutheran Towers
210 Lake Avenue, Orlando, FL 32801 · under 1 mi
Non-profit · 168 beds
- Abuse citation
★★★★★1Much below averageSouth Orange Health and Rehabilitation Center
1730 Lucerne Terrace, Orlando, FL 32806 · under 1 mi
For-profit · 115 beds · Part of Robert Schoenfeld
★★★★★5Much above averageOrlando Health and Rehabilitation Center
830 West 29th Street, Orlando, FL 32805 · 1.6 mi
Non-profit · 391 beds
- Abuse citation
★★★★★1Much below averageGuardian Care Nursing & Rehabilitation Center
350 South John Young Parkway, Orlando, FL 32805 · 2.1 mi
Non-profit · 120 beds
★★★★★2Below averageConway Lakes Health & Rehabilitation Center
5201 Curry Ford Road, Orlando, FL 32812 · 3.6 mi
For-profit · 120 beds · Part of Clear Choice Healthcare
★★★★★2Below average
Frequently asked questions
What is Westminster Towers's rating?
Westminster Towers has 3 out of 5 stars on the CMS overall star rating. The average for Florida nursing homes is 3.3 stars.
How many inspection citations did Westminster Towers receive?
Its most recent standard health inspection found 6 citations, compared with a Florida average of 7.1. Every citation is listed on this page with its severity.
Does Westminster Towers accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Westminster Towers?
It is non profit - corporation and part of Westminster Communities of Florida. The ownership section on this page lists the owners and managers reported to CMS.
Where is Westminster Towers and how do I contact it?
Westminster Towers is at 70 West Lucerne Circle, Orlando, FL 32801. Phone: (407) 841-1310.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.