nursing home in West Palm Beach, FL
Lourdes-Noreen McKeen Residence for Geriatric Care
315 S Flagler Dr, West Palm Beach, FL 33401 · (561) 655-8544
★★★★★4
Above average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★3
- Staffing★★★★★5
- Quality measures★★★★★3
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Lourdes-Noreen McKeen Residence for Geriatric Care at a glance
Lourdes-Noreen McKeen Residence for Geriatric Care is a 132-bed non-profit nursing home in West Palm Beach, Florida (Palm Beach County).
CMS gives it 4 out of 5 stars on its overall star rating, better than the Florida average of 3.3.
Residents receive about 4 hours of nursing care per day (1.1 of them from registered nurses), close to the state average of 3.8 hours.
Its most recent standard health inspection (September 5, 2025) found 14 health citations. The Florida average is 7.1.
It has not received a federal fine in the past three years.
Nursing staff turnover is 28.8% per year (state average 41.4%).
Facility details
- Type
- Nursing home
- Ownership
- Non Profit - Corporation
- Beds
- 132
- Certified for
- Medicare and Medicaid
- Chain / affiliated entity
- Carmelite Sisters for the Aged & Infirm
- Medicare-certified since
- April 1, 1982
- Resident/family council
- Resident
- County
- Palm Beach County
- CMS Certification Number
- 105420
Ratings
| Measure | This facility | Florida avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 4 / 5 | 3.3 / 5 | 3 / 5 | Better |
| Health inspection rating ⓘ (higher is better) | 3 / 5 | 2.9 / 5 | 2.8 / 5 | Average |
| Staffing rating ⓘ (higher is better) | 5 / 5 | 3.3 / 5 | 2.9 / 5 | Better |
| Quality measures rating ⓘ (higher is better) | 3 / 5 | 4.2 / 5 | 3.6 / 5 | Worse |
| Long-stay quality rating (higher is better) | 5 / 5 | 4.6 / 5 | 3.8 / 5 | Better |
| Short-stay (rehab) quality rating (higher is better) | 1 / 5 | 3.3 / 5 | 3.3 / 5 | Worse |
Staffing
| Measure | This facility | Florida avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 3.98 hrs | 3.82 hrs | 3.86 hrs | Average |
| Registered nurse hours per resident per day (higher is better) | 1.08 hrs | 0.73 hrs | 0.69 hrs | Better |
| Nurse aide hours per resident per day (higher is better) | 2.42 hrs | 2.31 hrs | 2.32 hrs | Average |
| Weekend nurse staff hours per resident per day (higher is better) | 3.62 hrs | 3.49 hrs | 3.42 hrs | Better |
| Nursing staff turnover (yearly) (lower is better) | 28.8% | 41.4% | 45.8% | Better |
| Registered nurse turnover (yearly) (lower is better) | 13.3% | 46% | 42.9% | Better |
| Administrators who left in the past year (lower is better) | 0 | 1 | 1 | Better |
Inspections
| Measure | This facility | Florida avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 14 | 7 | 9 | Worse |
| Citations from complaint investigations (latest cycle) (lower is better) | 0 | 1 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 48 | 63 | 80.6 | Better |
Penalties
| Measure | This facility | Florida avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
| Total fines in the past 3 years (lower is better) | $0 | $24,361 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
Size
| Measure | This facility | Florida avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 132 | 122 | 107 | |
| Average residents per day | 126 | 109 | 86 | |
| Occupancy | 95.5% | 88.9% | 80.9% |
Long-stay residents
| Measure | This facility | Florida avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 2.6% | 2.5% | 3.2% | Better |
| Long-stay residents with pressure ulcers (lower is better) | 3.8% | 4.5% | 4.6% | Better |
| Long-stay residents given antipsychotic medication (lower is better) | 10% | 8.6% | 15.4% | Better |
| Long-stay residents with a urinary tract infection (lower is better) | 1.1% | 0.7% | 1.6% | Better |
| Long-stay residents with a catheter left in the bladder (lower is better) | 0.2% | 0.3% | 0.8% | Better |
| Long-stay residents needing more help with daily activities (lower is better) | 7.3% | 8.7% | 13.9% | Better |
| Long-stay residents whose walking worsened (lower is better) | 16.3% | 9.5% | 14.1% | Worse |
| Long-stay residents who lose too much weight (lower is better) | 3.2% | 5.5% | 5.2% | Better |
| Long-stay residents with depressive symptoms (lower is better) | 3.3% | 4.6% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 6.3% | 14.4% | 19.5% | Better |
| Long-stay residents with new or worse incontinence (lower is better) | 19.4% | 10.5% | 19% | Average |
| Long-stay residents given a flu vaccine (higher is better) | 99% | 99.2% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 99.5% | 98.2% | 93.6% | Better |
Short-stay residents
| Measure | This facility | Florida avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 2% | 1.5% | 1.6% | Worse |
| Short-stay residents given a flu vaccine (higher is better) | 96.5% | 94.7% | 79.8% | Better |
| Short-stay residents given a pneumonia vaccine (higher is better) | 95.5% | 95.2% | 82% | Better |
Inspection citations
State inspectors cited this home for 30 health deficiencies and 13 fire safety deficiencies in the inspection records CMS currently publishes. None were rated as causing actual harm to residents.
| Date | Citation | Severity | Status |
|---|---|---|---|
| September 5, 2025 Fire safety | Provide properly protected cooking facilities. Smoke Deficiencies · Tag K0324 | E Potential harm, pattern | Corrected October 22, 2025 |
| September 5, 2025 Fire safety | Meet requirements for the installation and maintenance of electrical systems. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0911 | D Potential harm, isolated | Corrected October 22, 2025 |
| September 5, 2025 Fire safety | Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0914 | D Potential harm, isolated | Corrected October 22, 2025 |
| September 5, 2025 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | E Potential harm, pattern | Corrected November 5, 2025 |
| September 5, 2025 Standard | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. Resident Rights Deficiencies · Tag F0561 | D Potential harm, isolated | Corrected November 5, 2025 |
| September 5, 2025 Standard | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. Resident Rights Deficiencies · Tag F0550 | D Potential harm, isolated | Corrected November 5, 2025 |
| September 5, 2025 Standard | Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law. Nutrition and Dietary Deficiencies · Tag F0808 | D Potential harm, isolated | Corrected November 5, 2025 |
| September 5, 2025 Standard | Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options. Nutrition and Dietary Deficiencies · Tag F0806 | D Potential harm, isolated | Corrected November 5, 2025 |
| September 5, 2025 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | D Potential harm, isolated | Corrected November 5, 2025 |
| September 5, 2025 Standard | Ensure medication error rates are not 5 percent or greater. Pharmacy Service Deficiencies · Tag F0759 | D Potential harm, isolated | Corrected November 5, 2025 |
| September 5, 2025 Standard | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. Pharmacy Service Deficiencies · Tag F0755 | D Potential harm, isolated | Corrected November 5, 2025 |
| September 5, 2025 Standard | Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · Tag F0695 | D Potential harm, isolated | Corrected November 5, 2025 |
| September 5, 2025 Standard | Provide enough food/fluids to maintain a resident's health. Quality of Life and Care Deficiencies · Tag F0692 | D Potential harm, isolated | Corrected November 5, 2025 |
| September 5, 2025 Standard | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. Quality of Life and Care Deficiencies · Tag F0693 | D Potential harm, isolated | Corrected November 5, 2025 |
| September 5, 2025 Standard | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected November 5, 2025 |
| September 5, 2025 Standard | Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · Tag F0677 | D Potential harm, isolated | Corrected November 5, 2025 |
| September 5, 2025 Standard | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. Resident Rights Deficiencies · Tag F0578 | D Potential harm, isolated | Corrected November 5, 2025 |
| May 9, 2024 Fire safety | To conduct inspection, testing and maintenance of fire doors by qualified individuals. Miscellaneous Deficiencies · Tag K0761 | F Potential harm, widespread | Corrected June 15, 2024 |
| May 9, 2024 Fire safety | Conduct testing and exercise requirements. Emergency Preparedness Deficiencies · Tag E0039 | F Potential harm, widespread | Corrected June 15, 2024 |
| May 9, 2024 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | F Potential harm, widespread | Corrected June 15, 2024 |
| May 9, 2024 Fire safety | Ensure smoke barriers are constructed to a 1 hour fire resistance rating. Smoke Deficiencies · Tag K0372 | F Potential harm, widespread | Corrected June 15, 2024 |
| May 9, 2024 Fire safety | Address subsistence needs for staff and patients. Emergency Preparedness Deficiencies · Tag E0015 | F Potential harm, widespread | Corrected June 15, 2024 |
| May 9, 2024 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | F Potential harm, widespread | Corrected June 15, 2024 |
| May 9, 2024 Fire safety | Provide properly protected cooking facilities. Smoke Deficiencies · Tag K0324 | E Potential harm, pattern | Corrected June 15, 2024 |
| May 9, 2024 Fire safety | Ensure proper usage of power strips and extension cords. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0920 | E Potential harm, pattern | Corrected June 15, 2024 |
| May 9, 2024 Fire safety | Have proper medical gas storage and administration areas. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0923 | E Potential harm, pattern | Corrected June 15, 2024 |
| May 9, 2024 Fire safety | Have restrictions on the use of portable space heaters. Miscellaneous Deficiencies · Tag K0781 | E Potential harm, pattern | Corrected June 15, 2024 |
| May 9, 2024 Complaint | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected June 9, 2024 |
| May 9, 2024 Standard | Reasonably accommodate the needs and preferences of each resident. Resident Rights Deficiencies · Tag F0558 | D Potential harm, isolated | Corrected June 9, 2024 |
| May 9, 2024 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | D Potential harm, isolated | Corrected June 9, 2024 |
| February 16, 2023 Standard | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. Quality of Life and Care Deficiencies · Tag F0693 | D Potential harm, isolated | Corrected March 16, 2023 |
| February 16, 2023 Standard | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | D Potential harm, isolated | Corrected March 16, 2023 |
| February 16, 2023 Standard | Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · Tag F0677 | D Potential harm, isolated | Corrected March 16, 2023 |
| February 16, 2023 Standard | Ensure medication error rates are not 5 percent or greater. Pharmacy Service Deficiencies · Tag F0759 | D Potential harm, isolated | Corrected March 16, 2023 |
| February 16, 2023 Standard | Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status. Infection Control Deficiencies · Tag F0887 | D Potential harm, isolated | Corrected March 16, 2023 |
| February 16, 2023 Standard | Develop and implement policies and procedures for flu and pneumonia vaccinations. Infection Control Deficiencies · Tag F0883 | D Potential harm, isolated | Corrected March 16, 2023 |
| February 16, 2023 Standard | Implement a program that monitors antibiotic use. Infection Control Deficiencies · Tag F0881 | D Potential harm, isolated | Corrected March 16, 2023 |
| February 16, 2023 Standard | Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law. Nutrition and Dietary Deficiencies · Tag F0808 | D Potential harm, isolated | Corrected March 16, 2023 |
| February 16, 2023 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | D Potential harm, isolated | Corrected March 16, 2023 |
| February 16, 2023 Standard | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. Nursing and Physician Services Deficiencies · Tag F0725 | D Potential harm, isolated | Corrected March 16, 2023 |
| February 16, 2023 Standard | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. Resident Rights Deficiencies · Tag F0623 | C No harm, widespread | Corrected March 16, 2023 |
| February 16, 2023 Standard | Report COVID19 data to residents and families. Infection Control Deficiencies · Tag F0885 | C No harm, widespread | Corrected March 16, 2023 |
| February 16, 2023 Standard | Perform COVID19 testing on residents and staff. Infection Control Deficiencies · Tag F0886 | C No harm, widespread | Corrected March 16, 2023 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports no federal fines or payment denials in the past three years.
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| FORTIER, DANIEL Individual | adp of the snf | NOT APPLICABLE | 06/17/2020 |
| MACK, DIANE Individual | adp of the snf | NOT APPLICABLE | 12/01/2021 |
| THE CARMELITE SYSTEM INC Organization | adp of the snf | NOT APPLICABLE | 04/04/2025 |
| CLARKE, JOHN Individual | corporate director | NOT APPLICABLE | 04/01/2024 |
| CODY, MARY Individual | corporate director | NOT APPLICABLE | 04/01/2021 |
| DALY, BETH Individual | corporate director | NOT APPLICABLE | 04/01/2021 |
| FLYNN, KATHLEEN Individual | corporate director | NOT APPLICABLE | 04/01/2021 |
| HEERY, MARY Individual | corporate director | NOT APPLICABLE | 04/01/2021 |
| LYNCH, PATRICIA Individual | corporate director | NOT APPLICABLE | 03/11/2023 |
| MCDONOUGH, MAUREEN Individual | corporate director | NOT APPLICABLE | 04/01/2021 |
| MCMAHON, JOHN Individual | corporate director | NOT APPLICABLE | 04/01/2021 |
| PEREIRA, MARY Individual | corporate director | NOT APPLICABLE | 04/01/2021 |
| RANDALL, DIANE Individual | corporate director | NOT APPLICABLE | 04/01/2021 |
| ROGERS, MARY Individual | corporate director | NOT APPLICABLE | 04/01/2021 |
| SCHNEIDER, THOMAS Individual | corporate director | NOT APPLICABLE | 04/01/2024 |
| DIMARIA, LILLIAN Individual | corporate officer | NOT APPLICABLE | 04/01/2021 |
| GATHERS, PATRICIA Individual | corporate officer | NOT APPLICABLE | 07/01/2021 |
| MACK, DIANE Individual | operational/managerial control | NOT APPLICABLE | 12/01/2021 |
| THE CARMELITE SYSTEM INC Organization | operational/managerial control | NOT APPLICABLE | 05/01/2023 |
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Frequently asked questions
What is Lourdes-Noreen McKeen Residence for Geriatric Care's rating?
Lourdes-Noreen McKeen Residence for Geriatric Care has 4 out of 5 stars on the CMS overall star rating. The average for Florida nursing homes is 3.3 stars.
How many inspection citations did Lourdes-Noreen McKeen Residence for Geriatric Care receive?
Its most recent standard health inspection found 14 citations, compared with a Florida average of 7.1. Every citation is listed on this page with its severity.
Does Lourdes-Noreen McKeen Residence for Geriatric Care accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Lourdes-Noreen McKeen Residence for Geriatric Care?
It is non profit - corporation and part of Carmelite Sisters for the Aged & Infirm. The ownership section on this page lists the owners and managers reported to CMS.
Where is Lourdes-Noreen McKeen Residence for Geriatric Care and how do I contact it?
Lourdes-Noreen McKeen Residence for Geriatric Care is at 315 S Flagler Dr, West Palm Beach, FL 33401. Phone: (561) 655-8544.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.