nursing home in Hockessin, DE
Complete Care at Brackenville LLC
100 St. Claire Drive, Hockessin, DE 19707 · (302) 234-5420
★★★★★4
Above average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★3
- Staffing★★★★★3
- Quality measures★★★★★5
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Complete Care at Brackenville LLC at a glance
Complete Care at Brackenville LLC is a 104-bed for-profit nursing home in Hockessin, Delaware (New Castle County).
CMS gives it 4 out of 5 stars on its overall star rating, better than the Delaware average of 3.2.
Residents receive about 3.9 hours of nursing care per day (0.7 of them from registered nurses), worse than the state average of 4.3 hours.
Its most recent standard health inspection (March 5, 2026) found 9 health citations. The Delaware average is 10.9.
Federal regulators fined it 1 time in the past three years, totaling $16,801.
Nursing staff turnover is 51.9% per year (state average 41.3%).
Facility details
- Type
- Nursing home
- Ownership
- For Profit - Limited Liability Company
- Beds
- 104
- Certified for
- Medicare and Medicaid
- Chain / affiliated entity
- Complete Care
- Medicare-certified since
- March 1, 1993
- Resident/family council
- Resident
- County
- New Castle County
- CMS Certification Number
- 085042
Ratings
| Measure | This facility | Delaware avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 4 / 5 | 3.2 / 5 | 3 / 5 | Better |
| Health inspection rating ⓘ (higher is better) | 3 / 5 | 2.7 / 5 | 2.8 / 5 | Average |
| Staffing rating ⓘ (higher is better) | 3 / 5 | 4 / 5 | 2.9 / 5 | Average |
| Quality measures rating ⓘ (higher is better) | 5 / 5 | 4 / 5 | 3.6 / 5 | Better |
| Long-stay quality rating (higher is better) | 5 / 5 | 4.4 / 5 | 3.8 / 5 | Better |
| Short-stay (rehab) quality rating (higher is better) | 5 / 5 | 3.7 / 5 | 3.3 / 5 | Better |
Staffing
| Measure | This facility | Delaware avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 3.85 hrs | 4.35 hrs | 3.86 hrs | Average |
| Registered nurse hours per resident per day (higher is better) | 0.69 hrs | 0.97 hrs | 0.69 hrs | Average |
| Nurse aide hours per resident per day (higher is better) | 2.10 hrs | 2.40 hrs | 2.32 hrs | Worse |
| Weekend nurse staff hours per resident per day (higher is better) | 3.53 hrs | 3.89 hrs | 3.42 hrs | Average |
| Nursing staff turnover (yearly) (lower is better) | 51.9% | 41.3% | 45.8% | Worse |
| Registered nurse turnover (yearly) (lower is better) | 47.8% | 41.2% | 42.9% | Worse |
| Administrators who left in the past year (lower is better) | 0 | 1 | 1 | Better |
Inspections
| Measure | This facility | Delaware avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 9 | 11 | 9 | Average |
| Citations from complaint investigations (latest cycle) (lower is better) | 4 | 4 | 3 | Worse |
| Weighted health inspection score ⓘ (lower is better) | 63 | 98 | 80.6 | Better |
Penalties
| Measure | This facility | Delaware avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 1 | 1 | 1 | Worse |
| Total fines in the past 3 years (lower is better) | $16,801 | $67,512 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 1 | 2 | 1 | Average |
Size
| Measure | This facility | Delaware avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 104 | 107 | 107 | |
| Average residents per day | 99 | 90 | 86 | |
| Occupancy | 95.3% | 81.1% | 80.9% |
Long-stay residents
| Measure | This facility | Delaware avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 8.1% | 3.2% | 3.2% | Worse |
| Long-stay residents with pressure ulcers (lower is better) | 2.3% | 3.5% | 4.6% | Better |
| Long-stay residents given antipsychotic medication (lower is better) | 6.1% | 10.7% | 15.4% | Better |
| Long-stay residents with a urinary tract infection (lower is better) | 0.3% | 2.1% | 1.6% | Better |
| Long-stay residents with a catheter left in the bladder (lower is better) | 0% | 0.4% | 0.8% | Better |
| Long-stay residents needing more help with daily activities (lower is better) | 6% | 12.7% | 13.9% | Better |
| Long-stay residents whose walking worsened (lower is better) | 14.5% | 13.6% | 14.1% | Average |
| Long-stay residents who lose too much weight (lower is better) | 11.6% | 5.4% | 5.2% | Worse |
| Long-stay residents with depressive symptoms (lower is better) | 12.4% | 10.3% | 12.8% | Average |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 36.4% | 21.8% | 19.5% | Worse |
| Long-stay residents with new or worse incontinence (lower is better) | 21.8% | 20.2% | 19% | Worse |
| Long-stay residents given a flu vaccine (higher is better) | 100% | 97.4% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 100% | 95.7% | 93.6% | Better |
Short-stay residents
| Measure | This facility | Delaware avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 0% | 1% | 1.6% | Better |
| Short-stay residents given a flu vaccine (higher is better) | 95.6% | 83.1% | 79.8% | Better |
| Short-stay residents given a pneumonia vaccine (higher is better) | 98.1% | 83.5% | 82% | Better |
Inspection citations
State inspectors cited this home for 30 health deficiencies and 0 fire safety deficiencies in the inspection records CMS currently publishes. 1 citation involved actual harm.
| Date | Citation | Severity | Status |
|---|---|---|---|
| March 5, 2026 Complaint | Respond appropriately to all alleged violations. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0610 | E Potential harm, pattern | Corrected April 15, 2026 |
| March 5, 2026 Standard | Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care Deficiencies · Tag F0686 | E Potential harm, pattern | Corrected April 15, 2026 |
| March 5, 2026 Standard | Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · Tag F0695 | D Potential harm, isolated | Corrected April 15, 2026 |
| March 5, 2026 Standard | Reasonably accommodate the needs and preferences of each resident. Resident Rights Deficiencies · Tag F0558 | D Potential harm, isolated | Corrected April 15, 2026 |
| March 5, 2026 Standard | Assist a resident in gaining access to vision and hearing services. Quality of Life and Care Deficiencies · Tag F0685 | D Potential harm, isolated | Corrected April 15, 2026 |
| March 5, 2026 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected April 15, 2026 |
| September 15, 2025 Complaint | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | D Potential harm, isolated | Corrected October 30, 2025 |
| September 15, 2025 Complaint | Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · Tag F0658 | D Potential harm, isolated | Corrected October 30, 2025 |
| September 15, 2025 Complaint | Ensure that residents are free from significant medication errors. Pharmacy Service Deficiencies · Tag F0760 | D Potential harm, isolated | Corrected October 30, 2025 |
| February 14, 2025 Standard | Honor the resident's right to organize and participate in resident/family groups in the facility. Resident Rights Deficiencies · Tag F0565 | E Potential harm, pattern | Corrected March 24, 2025 |
| February 14, 2025 Standard | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. Resident Rights Deficiencies · Tag F0578 | D Potential harm, isolated | Corrected March 24, 2025 |
| February 14, 2025 Complaint | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. Nursing and Physician Services Deficiencies · Tag F0725 | D Potential harm, isolated | Corrected March 24, 2025 |
| February 14, 2025 Standard | Allow residents to self-administer drugs if determined clinically appropriate. Resident Rights Deficiencies · Tag F0554 | D Potential harm, isolated | Corrected March 24, 2025 |
| February 14, 2025 Standard | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. Quality of Life and Care Deficiencies · Tag F0700 | D Potential harm, isolated | Corrected March 24, 2025 |
| February 2, 2024 Complaint | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | G Actual harm, isolated | Corrected March 19, 2024 |
| February 2, 2024 Complaint | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | E Potential harm, pattern | Corrected March 19, 2024 |
| February 2, 2024 Complaint | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. Nursing and Physician Services Deficiencies · Tag F0725 | E Potential harm, pattern | Corrected March 19, 2024 |
| February 2, 2024 Complaint | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. Nutrition and Dietary Deficiencies · Tag F0804 | E Potential harm, pattern | Corrected March 19, 2024 |
| February 2, 2024 Complaint | Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times. Nutrition and Dietary Deficiencies · Tag F0809 | E Potential harm, pattern | Corrected March 19, 2024 |
| February 2, 2024 Complaint | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected March 19, 2024 |
| February 2, 2024 Complaint | Allow residents to self-administer drugs if determined clinically appropriate. Resident Rights Deficiencies · Tag F0554 | D Potential harm, isolated | Corrected March 19, 2024 |
| February 2, 2024 Complaint | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0600 | D Potential harm, isolated | Corrected March 19, 2024 |
| February 2, 2024 Complaint | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0609 | D Potential harm, isolated | Corrected March 19, 2024 |
| February 2, 2024 Complaint | Respond appropriately to all alleged violations. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0610 | D Potential harm, isolated | Corrected March 19, 2024 |
| February 2, 2024 Complaint | Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · Tag F0641 | D Potential harm, isolated | Corrected March 19, 2024 |
| February 2, 2024 Complaint | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected March 19, 2024 |
| February 2, 2024 Complaint | Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · Tag F0695 | D Potential harm, isolated | Corrected March 19, 2024 |
| February 2, 2024 Complaint | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. Nursing and Physician Services Deficiencies · Tag F0726 | D Potential harm, isolated | Corrected March 19, 2024 |
| February 2, 2024 Complaint | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | D Potential harm, isolated | Corrected March 19, 2024 |
| February 2, 2024 Complaint | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. Resident Rights Deficiencies · Tag F0550 | D Potential harm, isolated | Corrected March 19, 2024 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports 1 federal penalty in the past three years, including $16,801 in fines.
| Date | Penalty | Amount / length |
|---|---|---|
| February 2, 2024 | Fine | $16,801 |
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| PC DE OPCOS LLC Organization | 5% or greater direct ownership interest | 100% | 06/01/2021 |
| PC WTA OPCO HOLDCO LLC Organization | 5% or greater indirect ownership interest | — | 06/01/2021 |
| SMS 2021 TRUST Organization | 5% or greater indirect ownership interest | — | 06/01/2021 |
| WELLTOWER INC Organization | 5% or greater security interest | NOT APPLICABLE | 06/01/2021 |
| AURORA GUARDIAN HOLDCO II CO-BORROWER, LLC Organization | adp of the snf | NOT APPLICABLE | 06/01/2021 |
| AURORA GUARDIAN HOLDCO II, LLC Organization | adp of the snf | NOT APPLICABLE | 06/01/2021 |
| AURORA GUARDIAN HOLDCO II MEZZ BORROWER, LLC Organization | adp of the snf | NOT APPLICABLE | 06/01/2021 |
| AURORA GUARDIAN II REALTY, LLC Organization | adp of the snf | NOT APPLICABLE | 06/01/2021 |
| AURORA GUARDIAN PARTNERS II LLC Organization | adp of the snf | NOT APPLICABLE | 06/01/2021 |
| BRACKENVILLE CENTER REALTY Organization | adp of the snf | NOT APPLICABLE | 06/01/2021 |
| COX, VICKIE Individual | adp of the snf | NOT APPLICABLE | 06/01/2021 |
| DIFILIPO, REBECCA Individual | adp of the snf | NOT APPLICABLE | 01/30/2022 |
| INGLIS, RONALD Individual | adp of the snf | NOT APPLICABLE | 06/01/2021 |
| J & R FAMILY INVESTMENTS, LLC Organization | adp of the snf | NOT APPLICABLE | 06/01/2021 |
| LANDAU FAMILY INVESTMENT TRUST Organization | adp of the snf | NOT APPLICABLE | 06/01/2021 |
| L FRIEDMAN 2018 FAMILY TRUST Organization | adp of the snf | NOT APPLICABLE | 06/01/2021 |
| L FRIEDMAN FAMILY HOLDINGS LLC Organization | adp of the snf | NOT APPLICABLE | 06/01/2021 |
| MANSFIELD, MELISSA Individual | adp of the snf | NOT APPLICABLE | 06/01/2021 |
| M FRIEDMAN 2018 FAMILY TRUST Organization | adp of the snf | NOT APPLICABLE | 06/01/2021 |
| PC WTA ACQUISITION LLC Organization | adp of the snf | NOT APPLICABLE | 06/01/2021 |
| PC WTA MULTI-STATE LLC Organization | adp of the snf | NOT APPLICABLE | 06/01/2021 |
| PEACE CAPITAL HOLDINGS LLC Organization | adp of the snf | NOT APPLICABLE | 06/01/2021 |
| RASTOGI, RITU Individual | adp of the snf | NOT APPLICABLE | 06/01/2021 |
| R&J FAMILY INVESTMENTS LLC Organization | adp of the snf | NOT APPLICABLE | 06/01/2021 |
| SILVERBERG, NISANEL Individual | adp of the snf | NOT APPLICABLE | 06/01/2021 |
| SMS 2021 TRUST Organization | adp of the snf | NOT APPLICABLE | 06/01/2021 |
| WELLTOWER INC Organization | adp of the snf | NOT APPLICABLE | 06/01/2021 |
| STEIN, SHALOM Individual | corporate officer | NOT APPLICABLE | 06/01/2021 |
| STEIN, SHALOM Individual | indirect ownership interest | NOT APPLICABLE | 06/01/2021 |
| STEIN, SHALOM Individual | managing control - governing body | NOT APPLICABLE | 06/01/2021 |
| COX, VICKIE Individual | operational/managerial control | NOT APPLICABLE | 06/01/2021 |
| DIFILIPO, REBECCA Individual | operational/managerial control | NOT APPLICABLE | 01/30/2022 |
| INGLIS, RONALD Individual | operational/managerial control | NOT APPLICABLE | 06/01/2021 |
| MANSFIELD, MELISSA Individual | operational/managerial control | NOT APPLICABLE | 06/01/2021 |
| RASTOGI, RITU Individual | operational/managerial control | NOT APPLICABLE | 06/01/2021 |
| SILVERBERG, NISANEL Individual | operational/managerial control | NOT APPLICABLE | 06/01/2021 |
| STEIN, SHALOM Individual | trustee of the snf | NOT APPLICABLE | 06/01/2021 |
Other nursing homes near Complete Care at Brackenville LLC
Pike Creek Nursing & Rehabilitation Center
5651 Limestone Road, Wilmington, DE 19808 · 1.3 mi
For-profit · 177 beds · Part of Lifeworks Rehab
- Special Focus candidate
★★★★★2Below averageWillowbrooke Court at Cokesbury Village
726 Loveville Road, Hockessin, DE 19707 · 2.2 mi
Non-profit · 10 beds · Part of Acts Retirement-Life Communities
★★★★★5Much above averageRegal Heights Healthcare & Rehab Center
6525 Lancaster Pike, Hockessin, DE 19707 · 2.7 mi
For-profit · 172 beds · Part of Nationwide Healthcare Services
- Abuse citation
★★★★★2Below averageCadia Rehabilitation Pike Creek
3540 Three Little Bakers Blvd, Wilmington, DE 19808 · 3.1 mi
For-profit · 177 beds · Part of Cadia Healthcare
★★★★★4Above averageCoral Springs Rehab & Healthcare
505 Greenbank Road, Wilmington, DE 19808 · 4.2 mi
For-profit · 169 beds · Part of Prestige Healthcare Administrative Services
★★★★★2Below averageEncore at West Meadow L.L.C.
255 Possum Park Road, Newark, DE 19711 · 4.3 mi
For-profit · 110 beds
- Special Focus candidate
- New owner (last 12 months)
★★★★★2Below average
Frequently asked questions
What is Complete Care at Brackenville LLC's rating?
Complete Care at Brackenville LLC has 4 out of 5 stars on the CMS overall star rating. The average for Delaware nursing homes is 3.2 stars.
How many inspection citations did Complete Care at Brackenville LLC receive?
Its most recent standard health inspection found 9 citations, compared with a Delaware average of 10.9. Every citation is listed on this page with its severity.
Does Complete Care at Brackenville LLC accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Complete Care at Brackenville LLC?
It is for profit - limited liability company and part of Complete Care. The ownership section on this page lists the owners and managers reported to CMS.
Where is Complete Care at Brackenville LLC and how do I contact it?
Complete Care at Brackenville LLC is at 100 St. Claire Drive, Hockessin, DE 19707. Phone: (302) 234-5420.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.