nursing home in Dover, DE
Westminster Village Health
1175 McKee Road, Dover, DE 19904 · (302) 744-3527
★★★★★4
Above average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★3
- Staffing★★★★★5
- Quality measures★★★★★2
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Westminster Village Health at a glance
Westminster Village Health is a 75-bed non-profit nursing home in Dover, Delaware (Kent County).
CMS gives it 4 out of 5 stars on its overall star rating, better than the Delaware average of 3.2.
Residents receive about 4.3 hours of nursing care per day (1.2 of them from registered nurses), close to the state average of 4.3 hours.
Its most recent standard health inspection (December 16, 2025) found 13 health citations. The Delaware average is 10.9.
Federal regulators fined it 2 times in the past three years, totaling $30,494.
Nursing staff turnover is 35.1% per year (state average 41.3%).
Facility details
- Type
- Nursing home
- Ownership
- Non Profit - Corporation
- Beds
- 75
- Certified for
- Medicare and Medicaid
- Chain / affiliated entity
- Presbyterian Senior Living
- Medicare-certified since
- February 11, 1987
- Continuing care retirement community
- Yes
- Resident/family council
- Resident
- County
- Kent County
- CMS Certification Number
- 085032
Ratings
| Measure | This facility | Delaware avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 4 / 5 | 3.2 / 5 | 3 / 5 | Better |
| Health inspection rating ⓘ (higher is better) | 3 / 5 | 2.7 / 5 | 2.8 / 5 | Average |
| Staffing rating ⓘ (higher is better) | 5 / 5 | 4 / 5 | 2.9 / 5 | Better |
| Quality measures rating ⓘ (higher is better) | 2 / 5 | 4 / 5 | 3.6 / 5 | Worse |
| Long-stay quality rating (higher is better) | 4 / 5 | 4.4 / 5 | 3.8 / 5 | Average |
| Short-stay (rehab) quality rating (higher is better) | 1 / 5 | 3.7 / 5 | 3.3 / 5 | Worse |
Staffing
| Measure | This facility | Delaware avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 4.33 hrs | 4.35 hrs | 3.86 hrs | Better |
| Registered nurse hours per resident per day (higher is better) | 1.18 hrs | 0.97 hrs | 0.69 hrs | Better |
| Nurse aide hours per resident per day (higher is better) | 2.18 hrs | 2.40 hrs | 2.32 hrs | Worse |
| Weekend nurse staff hours per resident per day (higher is better) | 3.95 hrs | 3.89 hrs | 3.42 hrs | Better |
| Nursing staff turnover (yearly) (lower is better) | 35.1% | 41.3% | 45.8% | Better |
| Registered nurse turnover (yearly) (lower is better) | 33.3% | 41.2% | 42.9% | Better |
| Administrators who left in the past year (lower is better) | 1 | 1 | 1 | Worse |
Inspections
| Measure | This facility | Delaware avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 13 | 11 | 9 | Worse |
| Citations from complaint investigations (latest cycle) (lower is better) | 4 | 4 | 3 | Worse |
| Weighted health inspection score ⓘ (lower is better) | 85 | 98 | 80.6 | Worse |
Penalties
| Measure | This facility | Delaware avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 2 | 1 | 1 | Worse |
| Total fines in the past 3 years (lower is better) | $30,494 | $67,512 | $30,972 | Average |
| All federal penalties in the past 3 years (lower is better) | 2 | 2 | 1 | Worse |
Size
| Measure | This facility | Delaware avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 75 | 107 | 107 | |
| Average residents per day | 55 | 90 | 86 | |
| Occupancy | 72.9% | 81.1% | 80.9% |
Long-stay residents
| Measure | This facility | Delaware avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 4.9% | 3.2% | 3.2% | Worse |
| Long-stay residents with pressure ulcers (lower is better) | 1.8% | 3.5% | 4.6% | Better |
| Long-stay residents given antipsychotic medication (lower is better) | 5.3% | 10.7% | 15.4% | Better |
| Long-stay residents with a urinary tract infection (lower is better) | 1% | 2.1% | 1.6% | Better |
| Long-stay residents with a catheter left in the bladder (lower is better) | 0.3% | 0.4% | 0.8% | Better |
| Long-stay residents needing more help with daily activities (lower is better) | 16.6% | 12.7% | 13.9% | Worse |
| Long-stay residents whose walking worsened (lower is better) | 23.8% | 13.6% | 14.1% | Worse |
| Long-stay residents who lose too much weight (lower is better) | 5.6% | 5.4% | 5.2% | Worse |
| Long-stay residents with depressive symptoms (lower is better) | 0% | 10.3% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 5.9% | 21.8% | 19.5% | Better |
| Long-stay residents with new or worse incontinence (lower is better) | 16.8% | 20.2% | 19% | Better |
| Long-stay residents given a flu vaccine (higher is better) | 88% | 97.4% | 95.5% | Worse |
| Long-stay residents given a pneumonia vaccine (higher is better) | 67% | 95.7% | 93.6% | Worse |
Short-stay residents
| Measure | This facility | Delaware avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 2.3% | 1% | 1.6% | Worse |
| Short-stay residents given a flu vaccine (higher is better) | 50% | 83.1% | 79.8% | Worse |
| Short-stay residents given a pneumonia vaccine (higher is better) | 36% | 83.5% | 82% | Worse |
Inspection citations
State inspectors cited this home for 33 health deficiencies and 2 fire safety deficiencies in the inspection records CMS currently publishes. 2 citations involved actual harm, including 2 rated "immediate jeopardy".
| Date | Citation | Severity | Status |
|---|---|---|---|
| December 16, 2025 Standard | Make sure that a working call system is available in each resident's bathroom and bathing area. Environmental Deficiencies · Tag F0919 | F Potential harm, widespread | Corrected January 22, 2026 |
| December 16, 2025 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | E Potential harm, pattern | Corrected January 22, 2026 |
| December 16, 2025 Standard | Keep complete, dated laboratory records in the resident's record. Administration Deficiencies · Tag F0775 | D Potential harm, isolated | Corrected January 22, 2026 |
| December 16, 2025 Standard | Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results. Administration Deficiencies · Tag F0773 | D Potential harm, isolated | Corrected January 22, 2026 |
| December 16, 2025 Standard | Ensure each resident’s drug regimen must be free from unnecessary drugs. Pharmacy Service Deficiencies · Tag F0757 | D Potential harm, isolated | Corrected January 22, 2026 |
| December 16, 2025 Standard | Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · Tag F0695 | D Potential harm, isolated | Corrected January 22, 2026 |
| December 16, 2025 Complaint | Provide enough food/fluids to maintain a resident's health. Quality of Life and Care Deficiencies · Tag F0692 | D Potential harm, isolated | Corrected January 22, 2026 |
| December 16, 2025 Complaint | Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · Tag F0658 | D Potential harm, isolated | Corrected January 22, 2026 |
| December 16, 2025 Standard | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | D Potential harm, isolated | Corrected January 22, 2026 |
| December 16, 2025 Standard | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. Resident Rights Deficiencies · Tag F0580 | D Potential harm, isolated | Corrected January 22, 2026 |
| December 16, 2025 Complaint | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0609 | D Potential harm, isolated | Corrected January 22, 2026 |
| December 16, 2025 Standard | Develop and implement policies and procedures for flu and pneumonia vaccinations. Infection Control Deficiencies · Tag F0883 | D Potential harm, isolated | Corrected January 22, 2026 |
| October 8, 2025 Complaint | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | J Immediate jeopardy, isolated | Corrected October 1, 2025 |
| October 31, 2024 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | E Potential harm, pattern | Corrected December 9, 2024 |
| October 31, 2024 Standard | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected December 9, 2024 |
| October 31, 2024 Standard | Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · Tag F0641 | D Potential harm, isolated | Corrected December 9, 2024 |
| October 31, 2024 Standard | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning Deficiencies · Tag F0657 | D Potential harm, isolated | Corrected December 9, 2024 |
| October 31, 2024 Standard | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. Quality of Life and Care Deficiencies · Tag F0690 | D Potential harm, isolated | Corrected December 9, 2024 |
| October 31, 2024 Standard | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. Nutrition and Dietary Deficiencies · Tag F0803 | D Potential harm, isolated | Corrected December 9, 2024 |
| October 31, 2024 Standard | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. Pharmacy Service Deficiencies · Tag F0756 | C No harm, widespread | Corrected December 9, 2024 |
| September 16, 2024 Complaint | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0609 | D Potential harm, isolated | Corrected October 2, 2024 |
| September 16, 2024 Complaint | Develop and implement policies and procedures to prevent abuse, neglect, and theft. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0607 | D Potential harm, isolated | Corrected October 2, 2024 |
| November 1, 2023 Fire safety | Keep aisles, corridors, and exits free of obstruction in case of emergency. Egress Deficiencies · Tag K0211 | E Potential harm, pattern | Corrected November 20, 2023 |
| November 1, 2023 Fire safety | Have proper medical gas storage and administration areas. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0923 | E Potential harm, pattern | Corrected November 20, 2023 |
| November 1, 2023 Complaint | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0600 | J Immediate jeopardy, isolated | Corrected December 16, 2022 |
| November 1, 2023 Complaint | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. Pharmacy Service Deficiencies · Tag F0756 | F Potential harm, widespread | Corrected January 3, 2024 |
| November 1, 2023 Complaint | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | E Potential harm, pattern | Corrected January 3, 2024 |
| November 1, 2023 Complaint | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. Quality of Life and Care Deficiencies · Tag F0690 | D Potential harm, isolated | Corrected January 3, 2024 |
| November 1, 2023 Complaint | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | D Potential harm, isolated | Corrected January 3, 2024 |
| November 1, 2023 Standard | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. Quality of Life and Care Deficiencies · Tag F0688 | D Potential harm, isolated | Corrected January 3, 2024 |
| November 1, 2023 Standard | Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care Deficiencies · Tag F0686 | D Potential harm, isolated | Corrected January 3, 2024 |
| November 1, 2023 Standard | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. Resident Assessment and Care Planning Deficiencies · Tag F0644 | D Potential harm, isolated | Corrected January 3, 2024 |
| November 1, 2023 Standard | Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · Tag F0641 | D Potential harm, isolated | Corrected January 3, 2024 |
| November 1, 2023 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | D Potential harm, isolated | Corrected January 3, 2024 |
| November 1, 2023 Standard | Observe each nurse aide's job performance and give regular training. Nursing and Physician Services Deficiencies · Tag F0730 | D Potential harm, isolated | Corrected January 3, 2024 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports 2 federal penalties in the past three years, including $30,494 in fines.
| Date | Penalty | Amount / length |
|---|---|---|
| October 8, 2025 | Fine | $14,901 |
| November 1, 2023 | Fine | $15,593 |
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| PHI Organization | 5% or greater direct ownership interest | 100% | 02/11/1997 |
| BIRDSALL, JAMES Individual | corporate director | NOT APPLICABLE | 01/01/2023 |
| CHOTTINER, LAWRENCE Individual | corporate director | NOT APPLICABLE | 01/01/2023 |
| ELLIOTT, BRENDA Individual | corporate director | NOT APPLICABLE | 12/31/2021 |
| GOLDSTEIN, TERRY Individual | corporate director | NOT APPLICABLE | 01/01/2018 |
| KELLY, SHARON Individual | corporate director | NOT APPLICABLE | 01/01/2011 |
| KINARD, JOSEPH Individual | corporate director | NOT APPLICABLE | 01/01/2021 |
| PAXTON, STUART Individual | corporate director | NOT APPLICABLE | 01/01/2019 |
| REIMANN, SUSAN Individual | corporate director | NOT APPLICABLE | 01/01/2016 |
| RHODES, CHERYL Individual | corporate director | NOT APPLICABLE | 01/01/2024 |
| SCOTT, WILLIAM Individual | corporate director | NOT APPLICABLE | 12/31/2021 |
| SEIBERT, JOSEPH Individual | corporate director | NOT APPLICABLE | 01/01/2023 |
| SHROPSHIRE, JENNIFER Individual | corporate director | NOT APPLICABLE | 06/01/2017 |
| STONE, ROBYN Individual | corporate director | NOT APPLICABLE | 01/01/2016 |
| DAVIS, DANNY Individual | corporate officer | NOT APPLICABLE | 04/21/2018 |
| HOFFMAN, CYNTHIA Individual | corporate officer | NOT APPLICABLE | 06/02/2021 |
| KINARD, JOSEPH Individual | corporate officer | NOT APPLICABLE | 01/01/2023 |
| KRIEGER, DANIEL Individual | corporate officer | NOT APPLICABLE | 01/01/2024 |
| MCALISTER, DYAN Individual | corporate officer | NOT APPLICABLE | 12/17/2016 |
| REIMANN, SUSAN Individual | corporate officer | NOT APPLICABLE | 01/01/2023 |
| WICKLINE, BEVERLY Individual | corporate officer | NOT APPLICABLE | 01/01/2024 |
| BOWSER, NICOLE Individual | w-2 managing employee | NOT APPLICABLE | 08/01/2011 |
| VINETTE-CLAY, MELISSA Individual | w-2 managing employee | NOT APPLICABLE | 04/19/2010 |
Other nursing homes near Westminster Village Health
Cadia Rehabilitation Capitol
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For-profit · 120 beds · Part of Cadia Healthcare
★★★★★3AverageComplete Care at Silver Lake LLC
1080 Silver Lake Blvd, Dover, DE 19904 · under 1 mi
For-profit · 120 beds · Part of Complete Care
★★★★★3AverageCenter at Eden Hill, LLC
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For-profit · 80 beds · Part of Veritas Management Group
- CMS high performer
★★★★★5Much above averageBay Terrace Rehabilitation and Health Center
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For-profit · 85 beds · Part of Prestige Healthcare Administrative Services
★★★★★3AverageEvergreen Post Acute
3034 South Dupont Blvd, Smyrna, DE 19977 · 6.2 mi
For-profit · 151 beds · Part of Prestige Healthcare Administrative Services
★★★★★2Below averageDelaware Hospital F/T Chronically Ill (Dhci)
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Government · 175 beds
- Special Focus candidate
★★★★★2Below average
Frequently asked questions
What is Westminster Village Health's rating?
Westminster Village Health has 4 out of 5 stars on the CMS overall star rating. The average for Delaware nursing homes is 3.2 stars.
How many inspection citations did Westminster Village Health receive?
Its most recent standard health inspection found 13 citations, compared with a Delaware average of 10.9. Every citation is listed on this page with its severity.
Does Westminster Village Health accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Westminster Village Health?
It is non profit - corporation and part of Presbyterian Senior Living. The ownership section on this page lists the owners and managers reported to CMS.
Where is Westminster Village Health and how do I contact it?
Westminster Village Health is at 1175 McKee Road, Dover, DE 19904. Phone: (302) 744-3527.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.