nursing home in Milford, CT
Civita Care Center at West River
245 Orange Avenue, Milford, CT 06460 · (203) 876-5123
★★★★★4
Above average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★3
- Staffing★★★★★3
- Quality measures★★★★★5
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Civita Care Center at West River at a glance
Civita Care Center at West River is a 120-bed for-profit nursing home in Milford, Connecticut (South Central Ct County).
CMS gives it 4 out of 5 stars on its overall star rating, better than the Connecticut average of 3.
Residents receive about 3.6 hours of nursing care per day (0.7 of them from registered nurses), close to the state average of 3.7 hours.
Its most recent standard health inspection (January 29, 2025) found 12 health citations. The Connecticut average is 13.
It has not received a federal fine in the past three years.
Nursing staff turnover is 30.6% per year (state average 37.4%).
Facility details
- Type
- Nursing home
- Ownership
- For Profit - Limited Liability Company
- Beds
- 120
- Certified for
- Medicare and Medicaid
- Chain / affiliated entity
- Civita Care Centers
- Medicare-certified since
- August 4, 1992
- Resident/family council
- Resident
- County
- South Central Ct County
- CMS Certification Number
- 075377
Ratings
| Measure | This facility | Connecticut avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 4 / 5 | 3 / 5 | 3 / 5 | Better |
| Health inspection rating ⓘ (higher is better) | 3 / 5 | 2.7 / 5 | 2.8 / 5 | Average |
| Staffing rating ⓘ (higher is better) | 3 / 5 | 3.2 / 5 | 2.9 / 5 | Average |
| Quality measures rating ⓘ (higher is better) | 5 / 5 | 3.6 / 5 | 3.6 / 5 | Better |
| Long-stay quality rating (higher is better) | 5 / 5 | 3.4 / 5 | 3.8 / 5 | Better |
| Short-stay (rehab) quality rating (higher is better) | 5 / 5 | 3.7 / 5 | 3.3 / 5 | Better |
Staffing
| Measure | This facility | Connecticut avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 3.61 hrs | 3.73 hrs | 3.86 hrs | Worse |
| Registered nurse hours per resident per day (higher is better) | 0.71 hrs | 0.69 hrs | 0.69 hrs | Average |
| Nurse aide hours per resident per day (higher is better) | 1.91 hrs | 2.22 hrs | 2.32 hrs | Worse |
| Weekend nurse staff hours per resident per day (higher is better) | 3.13 hrs | 3.37 hrs | 3.42 hrs | Worse |
| Nursing staff turnover (yearly) (lower is better) | 30.6% | 37.4% | 45.8% | Better |
| Registered nurse turnover (yearly) (lower is better) | 42.9% | 38.6% | 42.9% | Average |
| Administrators who left in the past year (lower is better) | 1 | 0 | 1 | Worse |
Inspections
| Measure | This facility | Connecticut avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 12 | 13 | 9 | Worse |
| Citations from complaint investigations (latest cycle) (lower is better) | 0 | 3 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 51 | 80.8 | 80.6 | Better |
Penalties
| Measure | This facility | Connecticut avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
| Total fines in the past 3 years (lower is better) | $0 | $23,730 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
Size
| Measure | This facility | Connecticut avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 120 | 118 | 107 | |
| Average residents per day | 112 | 103 | 86 | |
| Occupancy | 92.9% | 88.3% | 80.9% |
Long-stay residents
| Measure | This facility | Connecticut avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 0.9% | 3.5% | 3.2% | Better |
| Long-stay residents with pressure ulcers (lower is better) | 4.9% | 4% | 4.6% | Worse |
| Long-stay residents given antipsychotic medication (lower is better) | 19.2% | 17.8% | 15.4% | Worse |
| Long-stay residents with a urinary tract infection (lower is better) | 1.2% | 1.5% | 1.6% | Better |
| Long-stay residents with a catheter left in the bladder (lower is better) | 0.1% | 0.7% | 0.8% | Better |
| Long-stay residents needing more help with daily activities (lower is better) | 9.7% | 18% | 13.9% | Better |
| Long-stay residents whose walking worsened (lower is better) | 16.3% | 16.4% | 14.1% | Worse |
| Long-stay residents who lose too much weight (lower is better) | 7.5% | 6.5% | 5.2% | Worse |
| Long-stay residents with depressive symptoms (lower is better) | 37.2% | 22.3% | 12.8% | Worse |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 11.9% | 17.6% | 19.5% | Better |
| Long-stay residents with new or worse incontinence (lower is better) | 19.8% | 24.7% | 19% | Average |
| Long-stay residents given a flu vaccine (higher is better) | 99.1% | 93.5% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 69.2% | 88.6% | 93.6% | Worse |
Short-stay residents
| Measure | This facility | Connecticut avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 1% | 1.5% | 1.6% | Better |
| Short-stay residents given a flu vaccine (higher is better) | 71.5% | 69.7% | 79.8% | Worse |
| Short-stay residents given a pneumonia vaccine (higher is better) | 78.7% | 71.8% | 82% | Average |
Inspection citations
State inspectors cited this home for 26 health deficiencies and 27 fire safety deficiencies in the inspection records CMS currently publishes. None were rated as causing actual harm to residents.
| Date | Citation | Severity | Status |
|---|---|---|---|
| January 29, 2025 Fire safety | Meet requirements for the installation and maintenance of medical gas and medical vacuum systems. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0902 | F Potential harm, widespread | Corrected April 22, 2025 |
| January 29, 2025 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | F Potential harm, widespread | Corrected April 22, 2025 |
| January 29, 2025 Fire safety | Meet requirements for the use of electrical equipment. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0919 | D Potential harm, isolated | Corrected April 22, 2025 |
| January 29, 2025 Fire safety | Keep aisles, corridors, and exits free of obstruction in case of emergency. Egress Deficiencies · Tag K0211 | D Potential harm, isolated | Corrected April 22, 2025 |
| January 29, 2025 Fire safety | Have proper medical gas storage and administration areas. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0923 | D Potential harm, isolated | Corrected April 22, 2025 |
| January 29, 2025 Fire safety | Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements. Egress Deficiencies · Tag K0222 | D Potential harm, isolated | Corrected April 22, 2025 |
| January 29, 2025 Fire safety | Meet other general requirements. Construction Deficiencies · Tag K0100 | D Potential harm, isolated | Corrected April 22, 2025 |
| January 29, 2025 Fire safety | Install properly constructed and protected linen or trash chutes. Services Deficiencies · Tag K0541 | D Potential harm, isolated | Corrected April 22, 2025 |
| January 29, 2025 Fire safety | Install corridor and hallway doors that block smoke. Smoke Deficiencies · Tag K0363 | D Potential harm, isolated | Corrected April 22, 2025 |
| January 29, 2025 Fire safety | Properly provide smoke detection systems in areas open to corridors. Smoke Deficiencies · Tag K0347 | D Potential harm, isolated | Corrected April 22, 2025 |
| January 29, 2025 Standard | Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home. Infection Control Deficiencies · Tag F0882 | E Potential harm, pattern | Corrected February 25, 2025 |
| January 29, 2025 Standard | Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status. Infection Control Deficiencies · Tag F0887 | E Potential harm, pattern | Corrected March 1, 2025 |
| January 29, 2025 Standard | Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care Deficiencies · Tag F0686 | D Potential harm, isolated | Corrected March 1, 2025 |
| January 29, 2025 Standard | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. Resident Rights Deficiencies · Tag F0550 | D Potential harm, isolated | Corrected February 25, 2025 |
| January 29, 2025 Standard | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. Resident Rights Deficiencies · Tag F0578 | D Potential harm, isolated | Corrected February 25, 2025 |
| January 29, 2025 Standard | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. Resident Rights Deficiencies · Tag F0580 | D Potential harm, isolated | Corrected February 25, 2025 |
| January 29, 2025 Standard | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. Resident Assessment and Care Planning Deficiencies · Tag F0644 | D Potential harm, isolated | Corrected February 25, 2025 |
| January 29, 2025 Standard | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected February 25, 2025 |
| January 29, 2025 Standard | Provide enough food/fluids to maintain a resident's health. Quality of Life and Care Deficiencies · Tag F0692 | D Potential harm, isolated | Corrected February 25, 2025 |
| January 29, 2025 Standard | Provide safe, appropriate dialysis care/services for a resident who requires such services. Quality of Life and Care Deficiencies · Tag F0698 | D Potential harm, isolated | Corrected February 25, 2025 |
| January 29, 2025 Standard | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. Pharmacy Service Deficiencies · Tag F0758 | D Potential harm, isolated | Corrected February 25, 2025 |
| January 29, 2025 Standard | Provide special eating equipment and utensils for residents who need them and appropriate assistance. Nutrition and Dietary Deficiencies · Tag F0810 | D Potential harm, isolated | Corrected February 25, 2025 |
| January 26, 2023 Fire safety | Provide properly protected cooking facilities. Smoke Deficiencies · Tag K0324 | E Potential harm, pattern | Corrected March 15, 2023 |
| January 26, 2023 Fire safety | Provide a written emergency evacuation plan. Miscellaneous Deficiencies · Tag K0711 | E Potential harm, pattern | Corrected March 15, 2023 |
| January 26, 2023 Fire safety | Install emergency lighting that can last at least 1 1/2 hours. Egress Deficiencies · Tag K0291 | D Potential harm, isolated | Corrected March 15, 2023 |
| January 26, 2023 Fire safety | Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements. Egress Deficiencies · Tag K0222 | D Potential harm, isolated | Corrected March 15, 2023 |
| January 26, 2023 Fire safety | Properly select, install, inspect, or maintain portable fire extinguishes. Smoke Deficiencies · Tag K0355 | D Potential harm, isolated | Corrected March 15, 2023 |
| January 26, 2023 Fire safety | Have approved installation, maintenance and testing program for fire alarm systems. Smoke Deficiencies · Tag K0345 | D Potential harm, isolated | Corrected March 30, 2023 |
| January 26, 2023 Fire safety | Keep aisles, corridors, and exits free of obstruction in case of emergency. Egress Deficiencies · Tag K0211 | D Potential harm, isolated | Corrected March 15, 2023 |
| January 26, 2023 Fire safety | Establish staff and initial training requirements. Emergency Preparedness Deficiencies · Tag E0037 | D Potential harm, isolated | Corrected March 15, 2023 |
| January 26, 2023 Fire safety | To conduct inspection, testing and maintenance of fire doors by qualified individuals. Miscellaneous Deficiencies · Tag K0761 | D Potential harm, isolated | Corrected March 30, 2023 |
| January 26, 2023 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | D Potential harm, isolated | Corrected March 15, 2023 |
| January 26, 2023 Fire safety | Meet requirements for the use of electrical equipment. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0919 | D Potential harm, isolated | Corrected March 30, 2023 |
| January 26, 2023 Fire safety | Have proper medical gas storage and administration areas. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0923 | D Potential harm, isolated | Corrected March 15, 2023 |
| January 26, 2023 Fire safety | Have simulated fire drills held at unexpected times. Miscellaneous Deficiencies · Tag K0712 | D Potential harm, isolated | Corrected March 15, 2023 |
| January 26, 2023 Fire safety | Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions. Services Deficiencies · Tag K0521 | D Potential harm, isolated | Corrected March 15, 2023 |
| January 26, 2023 Fire safety | Meet other general requirements that are deficient. Services Deficiencies · Tag K0500 | D Potential harm, isolated | Corrected March 15, 2023 |
| January 26, 2023 Fire safety | Install corridor and hallway doors that block smoke. Smoke Deficiencies · Tag K0363 | D Potential harm, isolated | Corrected March 30, 2023 |
| January 26, 2023 Standard | Observe each nurse aide's job performance and give regular training. Nursing and Physician Services Deficiencies · Tag F0730 | E Potential harm, pattern | Corrected March 9, 2023 |
| January 26, 2023 Standard | Develop and implement policies and procedures for flu and pneumonia vaccinations. Infection Control Deficiencies · Tag F0883 | E Potential harm, pattern | Corrected March 9, 2023 |
| January 26, 2023 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | E Potential harm, pattern | Corrected March 9, 2023 |
| January 26, 2023 Standard | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. Pharmacy Service Deficiencies · Tag F0758 | D Potential harm, isolated | Corrected March 9, 2023 |
| January 26, 2023 Standard | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. Resident Rights Deficiencies · Tag F0550 | D Potential harm, isolated | Corrected March 9, 2023 |
| January 26, 2023 Standard | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights Deficiencies · Tag F0584 | D Potential harm, isolated | Corrected March 9, 2023 |
| January 26, 2023 Standard | Report COVID19 data to residents and families. Infection Control Deficiencies · Tag F0885 | C No harm, widespread | Corrected March 9, 2023 |
| February 14, 2020 Fire safety | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. Smoke Deficiencies · Tag K0321 | D Potential harm, isolated | Corrected March 2, 2020 |
| February 14, 2020 Standard | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. Resident Rights Deficiencies · Tag F0578 | D Potential harm, isolated | Corrected March 24, 2020 |
| February 14, 2020 Standard | Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care Deficiencies · Tag F0686 | D Potential harm, isolated | Corrected March 24, 2020 |
| February 14, 2020 Standard | Provide enough food/fluids to maintain a resident's health. Quality of Life and Care Deficiencies · Tag F0692 | D Potential harm, isolated | Corrected March 24, 2020 |
| February 14, 2020 Standard | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected March 24, 2020 |
| February 14, 2020 Standard | Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months. Resident Assessment and Care Planning Deficiencies · Tag F0636 | B No harm, pattern | Corrected March 24, 2020 |
| February 14, 2020 Standard | Observe each nurse aide's job performance and give regular training. Nursing and Physician Services Deficiencies · Tag F0730 | B No harm, pattern | Corrected March 24, 2020 |
| February 14, 2020 Standard | Assure that each resident’s assessment is updated at least once every 3 months. Resident Assessment and Care Planning Deficiencies · Tag F0638 | B No harm, pattern | Corrected March 24, 2020 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports no federal fines or payment denials in the past three years.
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| CT6 OPCO HOLDCO LLC Organization | 5% or greater direct ownership interest | 100% | 10/01/2024 |
| ESNH LLC Organization | 5% or greater indirect ownership interest | — | 10/01/2024 |
| JPNH LLC Organization | 5% or greater indirect ownership interest | — | 10/01/2024 |
| PEPPER, YEHUDA Individual | 5% or greater indirect ownership interest | — | 10/01/2024 |
| SCHWARCZ, ELI Individual | 5% or greater indirect ownership interest | — | 10/01/2024 |
| 245 ORANGE LLC Organization | 5% or greater mortgage interest | NOT APPLICABLE | 10/01/2024 |
| SCHWARCZ, ELI Individual | 5% or greater mortgage interest | NOT APPLICABLE | 10/01/2024 |
| 245 ORANGE LLC Organization | adp of the snf | NOT APPLICABLE | 01/09/2025 |
| BALSAMO, JOSEPH Individual | adp of the snf | NOT APPLICABLE | 01/23/2025 |
| CLEARY, KEVIN Individual | adp of the snf | NOT APPLICABLE | 01/23/2025 |
| CT6 PROPCO HOLDCO LLC Organization | adp of the snf | NOT APPLICABLE | 01/09/2025 |
| ESNH LLC Organization | adp of the snf | NOT APPLICABLE | 01/23/2025 |
| EVERFLOW HEALTHCARE LLC Organization | adp of the snf | NOT APPLICABLE | 01/23/2025 |
| FRIEDMAN, SAMUEL Individual | adp of the snf | NOT APPLICABLE | 01/23/2025 |
| JPNH LLC Organization | adp of the snf | NOT APPLICABLE | 01/23/2025 |
| PEPPER, YEHUDA Individual | adp of the snf | NOT APPLICABLE | 01/23/2025 |
| SCHWARCZ, ELI Individual | adp of the snf | NOT APPLICABLE | 10/01/2024 |
| SFNH LLC Organization | adp of the snf | NOT APPLICABLE | 01/23/2025 |
| TEMPLER, DAVID Individual | adp of the snf | NOT APPLICABLE | 01/23/2025 |
| PEPPER, YEHUDA Individual | managing control - governing body | NOT APPLICABLE | 10/01/2024 |
| CLEARY, KEVIN Individual | operational/managerial control | NOT APPLICABLE | 10/01/2024 |
| PEPPER, YEHUDA Individual | operational/managerial control | NOT APPLICABLE | 01/09/2025 |
Other nursing homes near Civita Care Center at West River
Civita Care Center at Milford
2028 Bridgeport Ave, Milford, CT 06460 · 1.2 mi
For-profit · 120 beds · Part of Civita Care Centers
- Abuse citation
★★★★★1Much below averageMilford Health and Rehabilitation Center
195 Platt Street, Milford, CT 06460 · 2.3 mi
For-profit · 120 beds · Part of National Health Care Associates
★★★★★5Much above averageLord Chamberlain Manor Nursing & Rehabilitation Ce
7003 Main Street, Stratford, CT 06614 · 2.6 mi
For-profit · 60 beds · Part of Ryders Health Management
★★★★★1Much below averageLord Chamberlain Nursing & Rehabilitation Center
7003 Main Street, Stratford, CT 06614 · 2.6 mi
For-profit · 190 beds · Part of Ryders Health Management
★★★★★2Below averageOrange Health Care Center
225 Boston Post Rd, Orange, CT 06477 · 4 mi
For-profit · 60 beds
- CMS high performer
★★★★★5Much above averageMasonicare at Bishop Wicke Health & Rehabilitation
584 Long Hill Ave, Shelton, CT 06484 · 4.1 mi
Non-profit · 120 beds
★★★★★3Average
Frequently asked questions
What is Civita Care Center at West River's rating?
Civita Care Center at West River has 4 out of 5 stars on the CMS overall star rating. The average for Connecticut nursing homes is 3 stars.
How many inspection citations did Civita Care Center at West River receive?
Its most recent standard health inspection found 12 citations, compared with a Connecticut average of 13. Every citation is listed on this page with its severity.
Does Civita Care Center at West River accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Civita Care Center at West River?
It is for profit - limited liability company and part of Civita Care Centers. The ownership section on this page lists the owners and managers reported to CMS.
Where is Civita Care Center at West River and how do I contact it?
Civita Care Center at West River is at 245 Orange Avenue, Milford, CT 06460. Phone: (203) 876-5123.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.