nursing home in Torrington, CT

Havencare at Valerie Manor

1360 Torringford St, Torrington, CT 06790 · (860) 489-1008

★★★★★2
Below average
CMS overall star rating
  • Health inspections★★★★★2
  • Staffing★★★★★1
  • Quality measures★★★★★5
  • Abuse citation

Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data

Havencare at Valerie Manor at a glance

Havencare at Valerie Manor is a 151-bed for-profit nursing home in Torrington, Connecticut (NW Hills County).

CMS gives it 2 out of 5 stars on its overall star rating, worse than the Connecticut average of 3.

Residents receive about 3.5 hours of nursing care per day (0.3 of them from registered nurses), worse than the state average of 3.7 hours.

Its most recent standard health inspection (January 21, 2026) found 17 health citations. The Connecticut average is 13.

It has not received a federal fine in the past three years.

Nursing staff turnover is 48.5% per year (state average 37.4%).

Facility details

Type
Nursing home
Ownership
For Profit - Corporation
Beds
151
Certified for
Medicare and Medicaid
Medicare-certified since
February 1, 1990
Resident/family council
Resident
County
NW Hills County
CMS Certification Number
075332

Ratings

MeasureThis facilityConnecticut avg.U.S. avg.vs. U.S.
Overall star rating ⓘ (higher is better)2 / 53 / 53 / 5Worse
Health inspection rating ⓘ (higher is better)2 / 52.7 / 52.8 / 5Worse
Staffing rating ⓘ (higher is better)1 / 53.2 / 52.9 / 5Worse
Quality measures rating ⓘ (higher is better)5 / 53.6 / 53.6 / 5Better
Long-stay quality rating (higher is better)5 / 53.4 / 53.8 / 5Better
Short-stay (rehab) quality rating (higher is better)5 / 53.7 / 53.3 / 5Better

Staffing

This facility3.50 hrsConnecticut average3.73 hrsU.S. average3.86 hrs
Total nurse staff hours per resident per day: this facility vs. Connecticut and U.S. averages
MeasureThis facilityConnecticut avg.U.S. avg.vs. U.S.
Total nurse staff hours per resident per day ⓘ (higher is better)3.50 hrs3.73 hrs3.86 hrsWorse
Registered nurse hours per resident per day (higher is better)0.31 hrs0.69 hrs0.69 hrsWorse
Nurse aide hours per resident per day (higher is better)2.22 hrs2.22 hrs2.32 hrsAverage
Weekend nurse staff hours per resident per day (higher is better)3.21 hrs3.37 hrs3.42 hrsWorse
Nursing staff turnover (yearly) (lower is better)48.5%37.4%45.8%Worse
Registered nurse turnover (yearly) (lower is better)68.4%38.6%42.9%Worse
Administrators who left in the past year (lower is better)301Worse

Inspections

This facility17Connecticut average13U.S. average9
Health citations in the most recent inspection: this facility vs. Connecticut and U.S. averages
MeasureThis facilityConnecticut avg.U.S. avg.vs. U.S.
Health citations in the most recent inspection (lower is better)17139Worse
Citations from complaint investigations (latest cycle) (lower is better)533Worse
Weighted health inspection score ⓘ (lower is better)8580.880.6Worse

Penalties

This facility0Connecticut average1U.S. average1
Fines in the past 3 years: this facility vs. Connecticut and U.S. averages
MeasureThis facilityConnecticut avg.U.S. avg.vs. U.S.
Fines in the past 3 years (lower is better)011Better
Total fines in the past 3 years (lower is better)$0$23,730$30,972Better
All federal penalties in the past 3 years (lower is better)011Better

Size

MeasureThis facilityConnecticut avg.U.S. avg.vs. U.S.
Certified beds151118107
Average residents per day13410386
Occupancy88.9%88.3%80.9%

Long-stay residents

This facility5.9%Connecticut average3.5%U.S. average3.2%
Long-stay residents with a fall causing major injury: this facility vs. Connecticut and U.S. averages
MeasureThis facilityConnecticut avg.U.S. avg.vs. U.S.
Long-stay residents with a fall causing major injury (lower is better)5.9%3.5%3.2%Worse
Long-stay residents with pressure ulcers (lower is better)4%4%4.6%Better
Long-stay residents given antipsychotic medication (lower is better)13.7%17.8%15.4%Better
Long-stay residents with a urinary tract infection (lower is better)0.6%1.5%1.6%Better
Long-stay residents with a catheter left in the bladder (lower is better)0.6%0.7%0.8%Better
Long-stay residents needing more help with daily activities (lower is better)13.1%18%13.9%Better
Long-stay residents whose walking worsened (lower is better)15.2%16.4%14.1%Worse
Long-stay residents who lose too much weight (lower is better)6.9%6.5%5.2%Worse
Long-stay residents with depressive symptoms (lower is better)32.1%22.3%12.8%Worse
Long-stay residents who were physically restrained (lower is better)0%0%0.1%Better
Long-stay residents given anti-anxiety or sleep medication (lower is better)25.1%17.6%19.5%Worse
Long-stay residents with new or worse incontinence (lower is better)27.1%24.7%19%Worse
Long-stay residents given a flu vaccine (higher is better)95.3%93.5%95.5%Average
Long-stay residents given a pneumonia vaccine (higher is better)83.3%88.6%93.6%Worse

Short-stay residents

This facility1.4%Connecticut average1.5%U.S. average1.6%
Short-stay residents newly given antipsychotic medication: this facility vs. Connecticut and U.S. averages
MeasureThis facilityConnecticut avg.U.S. avg.vs. U.S.
Short-stay residents newly given antipsychotic medication (lower is better)1.4%1.5%1.6%Better
Short-stay residents given a flu vaccine (higher is better)76.6%69.7%79.8%Average
Short-stay residents given a pneumonia vaccine (higher is better)60.2%71.8%82%Worse

Inspection citations

State inspectors cited this home for 45 health deficiencies and 16 fire safety deficiencies in the inspection records CMS currently publishes. None were rated as causing actual harm to residents.

DateCitationSeverityStatus
May 26, 2026
Complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies · Tag F0658
D
Potential harm, isolated
Corrected June 30, 2026
March 24, 2026
Complaint
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0602
D
Potential harm, isolated
Past Non-Compliance
March 24, 2026
Complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies · Tag F0755
D
Potential harm, isolated
Past Non-Compliance
March 24, 2026
Complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0609
D
Potential harm, isolated
Corrected April 18, 2026
January 21, 2026
Fire safety
Have exits that are accessible at all times.
Egress Deficiencies · Tag K0271
E
Potential harm, pattern
Corrected March 3, 2026
January 21, 2026
Fire safety
Install corridor and hallway doors that block smoke.
Smoke Deficiencies · Tag K0363
D
Potential harm, isolated
Corrected March 3, 2026
January 21, 2026
Fire safety
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies · Tag K0211
D
Potential harm, isolated
Corrected March 3, 2026
January 21, 2026
Standard
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · Tag F0880
F
Potential harm, widespread
Corrected February 25, 2026
January 21, 2026
Standard
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies · Tag F0656
E
Potential harm, pattern
Corrected February 25, 2026
January 21, 2026
Standard
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · Tag F0812
E
Potential harm, pattern
Corrected February 25, 2026
January 21, 2026
Standard
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies · Tag F0684
D
Potential harm, isolated
Corrected March 2, 2026
January 21, 2026
Standard
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies · Tag F0883
D
Potential harm, isolated
Corrected February 25, 2026
January 21, 2026
Standard
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Nutrition and Dietary Deficiencies · Tag F0810
D
Potential harm, isolated
Corrected March 2, 2026
January 21, 2026
Standard
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Nutrition and Dietary Deficiencies · Tag F0808
D
Potential harm, isolated
Corrected February 25, 2026
January 21, 2026
Standard
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies · Tag F0695
D
Potential harm, isolated
Corrected March 2, 2026
January 21, 2026
Standard
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · Tag F0689
D
Potential harm, isolated
Corrected February 25, 2026
January 21, 2026
Standard
Have a plan that describes the process for conducting QAPI and QAA activities.
Administration Deficiencies · Tag F0865
C
No harm, widespread
Corrected February 25, 2026
January 21, 2026
Standard
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies · Tag F0584
B
No harm, pattern
Corrected February 25, 2026
January 21, 2026
Standard
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies · Tag F0761
B
No harm, pattern
Corrected February 25, 2026
October 28, 2025
Complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0600
D
Potential harm, isolated
Corrected December 9, 2025
August 19, 2025
Complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies · Tag F0842
E
Potential harm, pattern
Corrected September 23, 2025
July 16, 2025
Complaint
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies · Tag F0657
D
Potential harm, isolated
Corrected August 7, 2025
May 6, 2025
Complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0600
D
Potential harm, isolated
Corrected April 16, 2025
March 17, 2025
Complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0609
D
Potential harm, isolated
Corrected April 18, 2025
March 5, 2025
Complaint
Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0610
D
Potential harm, isolated
Corrected April 6, 2025
March 5, 2025
Complaint
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Resident Rights Deficiencies · Tag F0626
D
Potential harm, isolated
Corrected April 6, 2025
March 5, 2025
Complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies · Tag F0656
D
Potential harm, isolated
Corrected April 6, 2025
March 5, 2025
Complaint
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Resident Assessment and Care Planning Deficiencies · Tag F0661
D
Potential harm, isolated
Corrected April 6, 2025
March 5, 2025
Complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies · Tag F0684
D
Potential harm, isolated
Corrected April 6, 2025
March 5, 2025
Complaint
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies · Tag F0697
D
Potential harm, isolated
Corrected April 6, 2025
March 5, 2025
Complaint
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Rights Deficiencies · Tag F0622
D
Potential harm, isolated
Corrected April 6, 2025
January 2, 2025
Complaint
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0604
D
Potential harm, isolated
Corrected December 13, 2024
January 2, 2025
Complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0609
D
Potential harm, isolated
Corrected December 13, 2024
April 23, 2024
Fire safety
Have exits that are accessible at all times.
Egress Deficiencies · Tag K0271
E
Potential harm, pattern
Corrected May 3, 2024
April 23, 2024
Fire safety
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies · Tag K0345
D
Potential harm, isolated
Corrected May 3, 2024
April 23, 2024
Fire safety
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies · Tag K0211
D
Potential harm, isolated
Corrected May 3, 2024
April 23, 2024
Fire safety
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies · Tag K0355
D
Potential harm, isolated
Corrected May 3, 2024
April 23, 2024
Fire safety
Install corridor and hallway doors that block smoke.
Smoke Deficiencies · Tag K0363
D
Potential harm, isolated
Corrected May 3, 2024
April 23, 2024
Fire safety
Have restrictions on the use of highly flammable decorations.
Miscellaneous Deficiencies · Tag K0753
D
Potential harm, isolated
Corrected May 3, 2024
April 23, 2024
Fire safety
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Miscellaneous Deficiencies · Tag K0761
D
Potential harm, isolated
Corrected May 3, 2024
April 23, 2024
Fire safety
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918
D
Potential harm, isolated
Corrected May 3, 2024
April 23, 2024
Standard
Observe each nurse aide's job performance and give regular training.
Nursing and Physician Services Deficiencies · Tag F0730
E
Potential harm, pattern
Corrected May 15, 2024
April 23, 2024
Standard
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0607
E
Potential harm, pattern
Corrected May 15, 2024
April 23, 2024
Standard
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies · Tag F0695
E
Potential harm, pattern
Corrected May 15, 2024
April 23, 2024
Standard
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Resident Rights Deficiencies · Tag F0568
E
Potential harm, pattern
Corrected May 15, 2024
April 23, 2024
Complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies · Tag F0684
D
Potential harm, isolated
Corrected May 15, 2024
April 23, 2024
Standard
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies · Tag F0580
D
Potential harm, isolated
Corrected May 15, 2024
April 23, 2024
Standard
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies · Tag F0686
D
Potential harm, isolated
Corrected May 15, 2024
April 23, 2024
Standard
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies · Tag F0761
D
Potential harm, isolated
Corrected May 15, 2024
April 23, 2024
Standard
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies · Tag F0692
D
Potential harm, isolated
Corrected May 15, 2024
April 23, 2024
Standard
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies · Tag F0804
D
Potential harm, isolated
Corrected May 15, 2024
November 2, 2021
Fire safety
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies · Tag K0341
E
Potential harm, pattern
Corrected January 12, 2022
November 2, 2021
Fire safety
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies · Tag K0712
E
Potential harm, pattern
Corrected January 12, 2022
November 2, 2021
Fire safety
Meet requirements for operating features, such as evacuation plans, fire drills, smoking regulations, draperies, decorations and the inspection, testing and maintenance of fire doors.
Miscellaneous Deficiencies · Tag K0700
E
Potential harm, pattern
Corrected January 12, 2022
November 2, 2021
Fire safety
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies · Tag K0353
E
Potential harm, pattern
Corrected January 12, 2022
November 2, 2021
Fire safety
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies · Tag K0321
D
Potential harm, isolated
Corrected January 12, 2022
November 2, 2021
Standard
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies · Tag F0690
E
Potential harm, pattern
Corrected February 15, 2022
November 2, 2021
Standard
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · Tag F0689
E
Potential harm, pattern
Corrected February 15, 2022
November 2, 2021
Standard
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies · Tag F0580
D
Potential harm, isolated
Corrected February 15, 2022
November 2, 2021
Standard
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies · Tag F0693
D
Potential harm, isolated
Corrected February 15, 2022
November 2, 2021
Standard
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies · Tag F0623
B
No harm, pattern
Corrected February 15, 2022

Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.

Fines and payment denials

CMS reports no federal fines or payment denials in the past three years.

Owners and managers

Individuals and organizations reported to CMS as owning or operating this nursing home.

NameRoleShareSince
VALERIE HOLDCO LLC
Organization
5% or greater direct ownership interest100%05/15/2025
JEK IRRV TR II
Organization
5% or greater indirect ownership interest—05/15/2025
NMJ IRRV TR II
Organization
5% or greater indirect ownership interest—05/15/2025
YDS HOLDCO LLC
Organization
5% or greater indirect ownership interest—05/15/2025
YDS TR
Organization
5% or greater indirect ownership interest—05/15/2025
COHEN, JESSE
Individual
adp of the snfNOT APPLICABLE06/05/2025
JEK HOLDINGS LLC
Organization
adp of the snfNOT APPLICABLE05/15/2025
NMJ HOLDINGS LLC
Organization
adp of the snfNOT APPLICABLE05/15/2025
VIVO, MELISSA
Individual
adp of the snfNOT APPLICABLE05/23/2025
ZIII TORRINGFORD STREET REAL PROPERTY, LLC
Organization
adp of the snfNOT APPLICABLE06/10/2025
SHAPIRO, YITZCHOK
Individual
corporate directorNOT APPLICABLE05/15/2025
SHAPIRO, YITZCHOK
Individual
corporate officerNOT APPLICABLE05/15/2025
JAKOBOVITS, NATHAN
Individual
indirect ownership interestNOT APPLICABLE05/15/2025
KAGAN, JEFFREY
Individual
indirect ownership interestNOT APPLICABLE05/15/2025
SHAPIRO, YITZCHOK
Individual
indirect ownership interestNOT APPLICABLE05/15/2025
JAKOBOVITS, NATHAN
Individual
managing control - governing bodyNOT APPLICABLE05/15/2025
KAGAN, JEFFREY
Individual
managing control - governing bodyNOT APPLICABLE05/15/2025
SHAPIRO, YITZCHOK
Individual
managing control - governing bodyNOT APPLICABLE05/15/2025
COHEN, JESSE
Individual
operational/managerial controlNOT APPLICABLE05/15/2025
HAVENCARE MANAGEMENT LLC
Organization
operational/managerial controlNOT APPLICABLE05/15/2025
JAKOBOVITS, NATHAN
Individual
operational/managerial controlNOT APPLICABLE05/15/2025
KAGAN, JEFFREY
Individual
operational/managerial controlNOT APPLICABLE05/15/2025
VIVO, MELISSA
Individual
operational/managerial controlNOT APPLICABLE05/15/2025

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Frequently asked questions

What is Havencare at Valerie Manor's rating?

Havencare at Valerie Manor has 2 out of 5 stars on the CMS overall star rating. The average for Connecticut nursing homes is 3 stars.

How many inspection citations did Havencare at Valerie Manor receive?

Its most recent standard health inspection found 17 citations, compared with a Connecticut average of 13. Every citation is listed on this page with its severity.

Does Havencare at Valerie Manor accept Medicare and Medicaid?

CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.

Who owns Havencare at Valerie Manor?

It is for profit - corporation. The ownership section on this page lists the owners and managers reported to CMS.

Where is Havencare at Valerie Manor and how do I contact it?

Havencare at Valerie Manor is at 1360 Torringford St, Torrington, CT 06790. Phone: (860) 489-1008.

About this data

Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.