nursing home in Redlands, CA
Plymouth Village
819 Salem Drive, Redlands, CA 92373 · (909) 793-1233
★★★★★4
Above average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★4
- Staffing★★★★★4
- Quality measures★★★★★4
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Plymouth Village at a glance
Plymouth Village is a 48-bed non-profit nursing home in Redlands, California (San Bernardino County).
CMS gives it 4 out of 5 stars on its overall star rating, better than the California average of 3.2.
Residents receive about 4.5 hours of nursing care per day (0.3 of them from registered nurses), close to the state average of 4.5 hours.
Its most recent standard health inspection (June 19, 2025) found 7 health citations. The California average is 15.5.
It has not received a federal fine in the past three years.
Nursing staff turnover is 26.5% per year (state average 36.7%).
Facility details
- Type
- Nursing home
- Ownership
- Non Profit - Corporation
- Beds
- 48
- Certified for
- Medicare and Medicaid
- Chain / affiliated entity
- Humangood
- Medicare-certified since
- March 29, 1968
- Continuing care retirement community
- Yes
- Resident/family council
- Resident
- County
- San Bernardino County
- CMS Certification Number
- 055914
Ratings
| Measure | This facility | California avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 4 / 5 | 3.2 / 5 | 3 / 5 | Better |
| Health inspection rating ⓘ (higher is better) | 4 / 5 | 2.8 / 5 | 2.8 / 5 | Better |
| Staffing rating ⓘ (higher is better) | 4 / 5 | 3.3 / 5 | 2.9 / 5 | Better |
| Quality measures rating ⓘ (higher is better) | 4 / 5 | 4.1 / 5 | 3.6 / 5 | Average |
| Long-stay quality rating (higher is better) | 5 / 5 | 4.4 / 5 | 3.8 / 5 | Better |
| Short-stay (rehab) quality rating (higher is better) | 4 / 5 | 3.6 / 5 | 3.3 / 5 | Better |
Staffing
| Measure | This facility | California avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 4.53 hrs | 4.52 hrs | 3.86 hrs | Better |
| Registered nurse hours per resident per day (higher is better) | 0.32 hrs | 0.67 hrs | 0.69 hrs | Worse |
| Nurse aide hours per resident per day (higher is better) | 2.74 hrs | 2.65 hrs | 2.32 hrs | Better |
| Weekend nurse staff hours per resident per day (higher is better) | 4.02 hrs | 4.09 hrs | 3.42 hrs | Better |
| Nursing staff turnover (yearly) (lower is better) | 26.5% | 36.7% | 45.8% | Better |
| Administrators who left in the past year (lower is better) | 0 | 0 | 1 | Better |
Inspections
| Measure | This facility | California avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 7 | 16 | 9 | Better |
| Citations from complaint investigations (latest cycle) (lower is better) | 1 | 4 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 55 | 105.8 | 80.6 | Better |
Penalties
| Measure | This facility | California avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
| Total fines in the past 3 years (lower is better) | $0 | $23,986 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
Size
| Measure | This facility | California avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 48 | 99 | 107 | |
| Average residents per day | 43 | 88 | 86 | |
| Occupancy | 89.6% | 88.4% | 80.9% |
Long-stay residents
| Measure | This facility | California avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 0% | 1.6% | 3.2% | Better |
| Long-stay residents with pressure ulcers (lower is better) | 2.2% | 4.3% | 4.6% | Better |
| Long-stay residents given antipsychotic medication (lower is better) | 2.2% | 12% | 15.4% | Better |
| Long-stay residents with a urinary tract infection (lower is better) | 3.5% | 1.2% | 1.6% | Worse |
| Long-stay residents with a catheter left in the bladder (lower is better) | 0% | 0.8% | 0.8% | Better |
| Long-stay residents needing more help with daily activities (lower is better) | 5.3% | 10.2% | 13.9% | Better |
| Long-stay residents whose walking worsened (lower is better) | 15.9% | 9.8% | 14.1% | Worse |
| Long-stay residents who lose too much weight (lower is better) | 2.1% | 4% | 5.2% | Better |
| Long-stay residents with depressive symptoms (lower is better) | 0% | 7.3% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0.4% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 12.9% | 13.7% | 19.5% | Better |
| Long-stay residents with new or worse incontinence (lower is better) | 8.2% | 10.2% | 19% | Better |
| Long-stay residents given a flu vaccine (higher is better) | 97.5% | 98.2% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 100% | 98.6% | 93.6% | Better |
Short-stay residents
| Measure | This facility | California avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 0% | 1.5% | 1.6% | Better |
| Short-stay residents given a flu vaccine (higher is better) | 97.4% | 93.2% | 79.8% | Better |
| Short-stay residents given a pneumonia vaccine (higher is better) | 100% | 94.4% | 82% | Better |
Inspection citations
State inspectors cited this home for 23 health deficiencies and 18 fire safety deficiencies in the inspection records CMS currently publishes. None were rated as causing actual harm to residents.
| Date | Citation | Severity | Status |
|---|---|---|---|
| May 28, 2026 Complaint | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · Tag F0842 | D Potential harm, isolated | Corrected June 4, 2026 |
| June 19, 2025 Fire safety | Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed. Miscellaneous Deficiencies · Tag K0741 | F Potential harm, widespread | Corrected July 16, 2025 |
| June 19, 2025 Fire safety | Have approved installation, maintenance and testing program for fire alarm systems. Smoke Deficiencies · Tag K0345 | F Potential harm, widespread | Corrected July 16, 2025 |
| June 19, 2025 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | F Potential harm, widespread | Corrected July 10, 2025 |
| June 19, 2025 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | F Potential harm, widespread | Corrected July 10, 2025 |
| June 19, 2025 Standard | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · Tag F0842 | D Potential harm, isolated | Corrected July 10, 2025 |
| June 19, 2025 Standard | Ensure medication error rates are not 5 percent or greater. Pharmacy Service Deficiencies · Tag F0759 | D Potential harm, isolated | Corrected July 10, 2025 |
| June 19, 2025 Standard | Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · Tag F0695 | D Potential harm, isolated | Corrected July 10, 2025 |
| June 19, 2025 Standard | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. Resident Rights Deficiencies · Tag F0550 | D Potential harm, isolated | Corrected July 10, 2025 |
| April 26, 2024 Fire safety | Have proper medical gas storage and administration areas. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0923 | D Potential harm, isolated | Corrected May 24, 2024 |
| April 26, 2024 Standard | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. Nutrition and Dietary Deficiencies · Tag F0804 | F Potential harm, widespread | Corrected May 20, 2024 |
| April 26, 2024 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | F Potential harm, widespread | Corrected May 20, 2024 |
| April 26, 2024 Standard | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. Nursing and Physician Services Deficiencies · Tag F0726 | F Potential harm, widespread | Corrected May 20, 2024 |
| April 26, 2024 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected May 20, 2024 |
| April 26, 2024 Standard | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. Pharmacy Service Deficiencies · Tag F0755 | D Potential harm, isolated | Corrected May 20, 2024 |
| April 26, 2024 Standard | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. Quality of Life and Care Deficiencies · Tag F0693 | D Potential harm, isolated | Corrected May 20, 2024 |
| April 26, 2024 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | D Potential harm, isolated | Corrected May 20, 2024 |
| March 10, 2023 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | F Potential harm, widespread | Corrected April 20, 2023 |
| March 10, 2023 Fire safety | Use approved construction type or materials. Construction Deficiencies · Tag K0161 | E Potential harm, pattern | Corrected April 20, 2023 |
| March 10, 2023 Fire safety | Implement emergency and standby power systems. Emergency Preparedness Deficiencies · Tag E0041 | E Potential harm, pattern | Corrected April 20, 2023 |
| March 10, 2023 Fire safety | Meet requirements for the installation and maintenance of electrical systems. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0911 | E Potential harm, pattern | Corrected April 20, 2023 |
| March 10, 2023 Fire safety | Install corridor and hallway doors that block smoke. Smoke Deficiencies · Tag K0363 | D Potential harm, isolated | Corrected April 20, 2023 |
| March 10, 2023 Fire safety | Provide emergency officials' contact information. Emergency Preparedness Deficiencies · Tag E0031 | D Potential harm, isolated | Corrected April 20, 2023 |
| March 10, 2023 Fire safety | Conduct testing and exercise requirements. Emergency Preparedness Deficiencies · Tag E0039 | D Potential harm, isolated | Corrected April 20, 2023 |
| March 10, 2023 Fire safety | Keep aisles, corridors, and exits free of obstruction in case of emergency. Egress Deficiencies · Tag K0211 | D Potential harm, isolated | Corrected April 20, 2023 |
| March 10, 2023 Fire safety | Provide properly protected cooking facilities. Smoke Deficiencies · Tag K0324 | D Potential harm, isolated | Corrected April 20, 2023 |
| March 10, 2023 Fire safety | Have properly installed hallway dispensers for alcohol-based hand rub. Smoke Deficiencies · Tag K0325 | D Potential harm, isolated | Corrected April 20, 2023 |
| March 10, 2023 Fire safety | Install an approved automatic sprinkler system. Smoke Deficiencies · Tag K0351 | D Potential harm, isolated | Corrected April 20, 2023 |
| March 10, 2023 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | D Potential harm, isolated | Corrected April 20, 2023 |
| March 10, 2023 Fire safety | Address subsistence needs for staff and patients. Emergency Preparedness Deficiencies · Tag E0015 | D Potential harm, isolated | Corrected April 20, 2023 |
| March 10, 2023 Fire safety | Meet requirements for the use of electrical equipment. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0919 | D Potential harm, isolated | Corrected April 20, 2023 |
| March 10, 2023 Fire safety | Ensure proper usage of power strips and extension cords. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0920 | D Potential harm, isolated | Corrected April 20, 2023 |
| March 10, 2023 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | F Potential harm, widespread | Corrected April 18, 2023 |
| March 10, 2023 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected April 18, 2023 |
| March 10, 2023 Standard | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. Pharmacy Service Deficiencies · Tag F0755 | D Potential harm, isolated | Corrected April 18, 2023 |
| March 10, 2023 Standard | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. Quality of Life and Care Deficiencies · Tag F0690 | D Potential harm, isolated | Corrected April 18, 2023 |
| March 10, 2023 Standard | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | D Potential harm, isolated | Corrected April 18, 2023 |
| March 10, 2023 Standard | Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · Tag F0641 | D Potential harm, isolated | Corrected April 18, 2023 |
| March 10, 2023 Standard | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights Deficiencies · Tag F0584 | D Potential harm, isolated | Corrected April 18, 2023 |
| March 10, 2023 Standard | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. Environmental Deficiencies · Tag F0921 | D Potential harm, isolated | Corrected April 18, 2023 |
| March 10, 2023 Standard | Reasonably accommodate the needs and preferences of each resident. Resident Rights Deficiencies · Tag F0558 | D Potential harm, isolated | Corrected April 18, 2023 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports no federal fines or payment denials in the past three years.
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| HUMANGOOD NORCAL Organization | 5% or greater direct ownership interest | 100% | 01/01/1967 |
| HUMANGOOD Organization | 5% or greater indirect ownership interest | 100% | 05/01/2016 |
| U.S. BANK Organization | 5% or greater security interest | NOT APPLICABLE | 04/01/2018 |
| BAKER TILLY US LLP Organization | adp of the snf | NOT APPLICABLE | 10/15/2024 |
| COCHRANE, JOHN Individual | adp of the snf | NOT APPLICABLE | 08/10/2009 |
| DAVIS, VICTORIA Individual | adp of the snf | NOT APPLICABLE | 08/06/2023 |
| DRAKE, BRETT Individual | adp of the snf | NOT APPLICABLE | 10/14/2024 |
| HANSEN Organization | adp of the snf | NOT APPLICABLE | 03/27/2017 |
| HARRISON, MICHAEL Individual | adp of the snf | NOT APPLICABLE | 01/02/2024 |
| HUMANGOOD Organization | adp of the snf | NOT APPLICABLE | 12/05/2025 |
| HUMANGOOD NORCAL Organization | adp of the snf | NOT APPLICABLE | 01/01/1967 |
| HUMANGOOD SOCAL Organization | adp of the snf | NOT APPLICABLE | 01/01/1967 |
| KELLEY, ALBERT Individual | adp of the snf | NOT APPLICABLE | 05/01/2016 |
| MCDONALD, ANDREW Individual | adp of the snf | NOT APPLICABLE | 01/01/2020 |
| NASSAR, MOHAMED Individual | adp of the snf | NOT APPLICABLE | 07/01/2020 |
| U.S. BANK Organization | adp of the snf | NOT APPLICABLE | 04/01/2018 |
| VANGELISTO, GWEN Individual | adp of the snf | NOT APPLICABLE | 08/30/2021 |
| WASHINGTON FEDERAL BANK Organization | adp of the snf | NOT APPLICABLE | 10/27/2020 |
| BAKER, JUDITH Individual | corporate director | NOT APPLICABLE | 04/25/2012 |
| BATTISON, WILLIAM Individual | corporate director | NOT APPLICABLE | 05/01/2016 |
| BROWN, HERMAN Individual | corporate director | NOT APPLICABLE | 05/01/2016 |
| CHRISTOPHERSON, JOANNE Individual | corporate director | NOT APPLICABLE | 03/20/2025 |
| FELLER, IRENE Individual | corporate director | NOT APPLICABLE | 01/26/2021 |
| GRIFFITH, ALAN Individual | corporate director | NOT APPLICABLE | 06/30/2019 |
| HOLMES, MICHELLE Individual | corporate director | NOT APPLICABLE | 05/01/2016 |
| KELLEY, ALBERT Individual | corporate director | NOT APPLICABLE | 05/01/2016 |
| ROTH, SHARON Individual | corporate director | NOT APPLICABLE | 12/08/2018 |
| VANGELISTO, GWEN Individual | corporate director | NOT APPLICABLE | 08/30/2021 |
| COCHRANE, JOHN Individual | corporate officer | NOT APPLICABLE | 08/10/2009 |
| GHASSEMI, BETHANY Individual | corporate officer | NOT APPLICABLE | 05/21/2019 |
| MCDONALD, ANDREW Individual | corporate officer | NOT APPLICABLE | 01/01/2020 |
| OGUS, DANIEL Individual | corporate officer | NOT APPLICABLE | 08/27/2009 |
| COCHRANE, JOHN Individual | operational/managerial control | NOT APPLICABLE | 08/10/2009 |
| DAVIS, VICTORIA Individual | operational/managerial control | NOT APPLICABLE | 08/06/2023 |
| DRAKE, BRETT Individual | operational/managerial control | NOT APPLICABLE | 10/14/2024 |
| GHASSEMI, BETHANY Individual | operational/managerial control | NOT APPLICABLE | 05/21/2019 |
| HARRISON, MICHAEL Individual | operational/managerial control | NOT APPLICABLE | 01/02/2024 |
| HUMANGOOD NORCAL Organization | operational/managerial control | NOT APPLICABLE | 01/01/1967 |
| HUMANGOOD SOCAL Organization | operational/managerial control | NOT APPLICABLE | 01/01/1967 |
| LOPEZ, JESSICA Individual | operational/managerial control | NOT APPLICABLE | 01/20/2020 |
Showing 40 of 44 records.
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Frequently asked questions
What is Plymouth Village's rating?
Plymouth Village has 4 out of 5 stars on the CMS overall star rating. The average for California nursing homes is 3.2 stars.
How many inspection citations did Plymouth Village receive?
Its most recent standard health inspection found 7 citations, compared with a California average of 15.5. Every citation is listed on this page with its severity.
Does Plymouth Village accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Plymouth Village?
It is non profit - corporation and part of Humangood. The ownership section on this page lists the owners and managers reported to CMS.
Where is Plymouth Village and how do I contact it?
Plymouth Village is at 819 Salem Drive, Redlands, CA 92373. Phone: (909) 793-1233.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.