nursing home in Conway, AR
Heritage Living Center
1175 Morningside Drive, Conway, AR 72034 · (501) 327-7642
CMS overall star rating
- Health inspections★★★★★1
- Staffing★★★★★3
- Quality measures★★★★★5
- Abuse citation
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Heritage Living Center at a glance
Heritage Living Center is a 140-bed for-profit nursing home in Conway, Arkansas (Faulkner County).
CMS gives it 2 out of 5 stars on its overall star rating, worse than the Arkansas average of 3.4.
Residents receive about 3.6 hours of nursing care per day (0.4 of them from registered nurses), worse than the state average of 4 hours.
Its most recent standard health inspection (November 26, 2025) found 6 health citations. The Arkansas average is 2.7.
Federal regulators fined it 1 time in the past three years, totaling $13,065.
Nursing staff turnover is 38.3% per year (state average 49.5%).
Facility details
- Type
- Nursing home
- Ownership
- For Profit - Corporation
- Beds
- 140
- Certified for
- Medicare and Medicaid
- Chain / affiliated entity
- Anthony & Bryan Adams
- Medicare-certified since
- April 3, 1996
- Resident/family council
- Resident
- County
- Faulkner County
- CMS Certification Number
- 045308
Ratings
| Measure | This facility | Arkansas avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 2 / 5 | 3.4 / 5 | 3 / 5 | Worse |
| Health inspection rating ⓘ (higher is better) | 1 / 5 | 3.2 / 5 | 2.8 / 5 | Worse |
| Staffing rating ⓘ (higher is better) | 3 / 5 | 3.2 / 5 | 2.9 / 5 | Average |
| Quality measures rating ⓘ (higher is better) | 5 / 5 | 3.7 / 5 | 3.6 / 5 | Better |
| Long-stay quality rating (higher is better) | 5 / 5 | 4.2 / 5 | 3.8 / 5 | Better |
| Short-stay (rehab) quality rating (higher is better) | 4 / 5 | 3.2 / 5 | 3.3 / 5 | Better |
Staffing
| Measure | This facility | Arkansas avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 3.60 hrs | 4.02 hrs | 3.86 hrs | Worse |
| Registered nurse hours per resident per day (higher is better) | 0.43 hrs | 0.41 hrs | 0.69 hrs | Worse |
| Nurse aide hours per resident per day (higher is better) | 2.31 hrs | 2.67 hrs | 2.32 hrs | Average |
| Weekend nurse staff hours per resident per day (higher is better) | 3.22 hrs | 3.45 hrs | 3.42 hrs | Worse |
| Nursing staff turnover (yearly) (lower is better) | 38.3% | 49.5% | 45.8% | Better |
| Registered nurse turnover (yearly) (lower is better) | 25% | 44.8% | 42.9% | Better |
| Administrators who left in the past year (lower is better) | 1 | 0 | 1 | Worse |
Inspections
| Measure | This facility | Arkansas avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 6 | 3 | 9 | Better |
| Citations from complaint investigations (latest cycle) (lower is better) | 2 | 1 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 69 | 39.8 | 80.6 | Better |
Penalties
| Measure | This facility | Arkansas avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 1 | 0 | 1 | Worse |
| Total fines in the past 3 years (lower is better) | $13,065 | $9,209 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 1 | 1 | 1 | Average |
Size
| Measure | This facility | Arkansas avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 140 | 109 | 107 | |
| Average residents per day | 126 | 77 | 86 | |
| Occupancy | 89.6% | 71.1% | 80.9% |
Long-stay residents
| Measure | This facility | Arkansas avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 6% | 3.9% | 3.2% | Worse |
| Long-stay residents with pressure ulcers (lower is better) | 2.5% | 4.2% | 4.6% | Better |
| Long-stay residents given antipsychotic medication (lower is better) | 5.3% | 10.9% | 15.4% | Better |
| Long-stay residents with a urinary tract infection (lower is better) | 0% | 1.2% | 1.6% | Better |
| Long-stay residents with a catheter left in the bladder (lower is better) | 0% | 0.6% | 0.8% | Better |
| Long-stay residents needing more help with daily activities (lower is better) | 6.7% | 9.5% | 13.9% | Better |
| Long-stay residents whose walking worsened (lower is better) | 5.7% | 10.1% | 14.1% | Better |
| Long-stay residents who lose too much weight (lower is better) | 1.6% | 4.3% | 5.2% | Better |
| Long-stay residents with depressive symptoms (lower is better) | 0% | 1.4% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0.1% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 15.9% | 21.7% | 19.5% | Better |
| Long-stay residents with new or worse incontinence (lower is better) | 2.5% | 13.5% | 19% | Better |
| Long-stay residents given a flu vaccine (higher is better) | 100% | 96.1% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 100% | 95.1% | 93.6% | Better |
Short-stay residents
| Measure | This facility | Arkansas avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 0.4% | 1.3% | 1.6% | Better |
| Short-stay residents given a flu vaccine (higher is better) | 98.2% | 77.7% | 79.8% | Better |
| Short-stay residents given a pneumonia vaccine (higher is better) | 99.6% | 82% | 82% | Better |
Inspection citations
State inspectors cited this home for 17 health deficiencies and 2 fire safety deficiencies in the inspection records CMS currently publishes. 2 citations involved actual harm.
| Date | Citation | Severity | Status |
|---|---|---|---|
| July 24, 2026 Complaint | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | G Actual harm, isolated | Corrected July 13, 2026 |
| July 24, 2026 Complaint | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0600 | G Actual harm, isolated | Corrected August 21, 2026 |
| November 26, 2025 Standard | Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies. Administration Deficiencies · Tag F0838 | F Potential harm, widespread | Corrected December 15, 2025 |
| November 26, 2025 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | E Potential harm, pattern | Corrected December 15, 2025 |
| November 26, 2025 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | E Potential harm, pattern | Corrected December 15, 2025 |
| November 26, 2025 Standard | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. Resident Rights Deficiencies · Tag F0550 | D Potential harm, isolated | Corrected December 15, 2025 |
| August 14, 2025 Complaint | Ensure that the facility has sufficient staff members who possess the competencies and skills to meet the behavioral health needs of residents. Quality of Life and Care Deficiencies · Tag F0741 | D Potential harm, isolated | Corrected September 12, 2025 |
| June 5, 2024 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | F Potential harm, widespread | Corrected July 3, 2024 |
| June 5, 2024 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | E Potential harm, pattern | Corrected July 3, 2024 |
| June 5, 2024 Standard | Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · Tag F0695 | D Potential harm, isolated | Corrected July 3, 2024 |
| June 5, 2024 Standard | Make sure that a working call system is available in each resident's bathroom and bathing area. Environmental Deficiencies · Tag F0919 | D Potential harm, isolated | Corrected July 3, 2024 |
| June 5, 2024 Standard | Keep residents' personal and medical records private and confidential. Resident Rights Deficiencies · Tag F0583 | D Potential harm, isolated | Corrected July 3, 2024 |
| September 20, 2023 Complaint | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. Resident Rights Deficiencies · Tag F0580 | D Potential harm, isolated | Corrected October 20, 2023 |
| September 20, 2023 Complaint | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected October 20, 2023 |
| May 11, 2023 Fire safety | Install corridor and hallway doors that block smoke. Smoke Deficiencies · Tag K0363 | F Potential harm, widespread | Corrected June 8, 2023 |
| May 11, 2023 Fire safety | Install a fire alarm system that can be heard throughout the facility. Smoke Deficiencies · Tag K0341 | F Potential harm, widespread | Corrected June 8, 2023 |
| May 11, 2023 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | F Potential harm, widespread | Corrected June 8, 2023 |
| May 11, 2023 Standard | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. Nutrition and Dietary Deficiencies · Tag F0804 | E Potential harm, pattern | Corrected June 8, 2023 |
| May 11, 2023 Standard | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. Quality of Life and Care Deficiencies · Tag F0693 | D Potential harm, isolated | Corrected June 8, 2023 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports 1 federal penalty in the past three years, including $13,065 in fines.
| Date | Penalty | Amount / length |
|---|---|---|
| July 24, 2026 | Fine | $13,065 |
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| ANGEL, TAMMY Individual | adp of the snf | NOT APPLICABLE | 05/01/2011 |
| DICKSON, JOHN Individual | adp of the snf | NOT APPLICABLE | 08/19/2024 |
| ELLIS, JOHN Individual | adp of the snf | NOT APPLICABLE | 05/01/2011 |
| HENDERSON, EMMITT Individual | adp of the snf | NOT APPLICABLE | 05/01/2011 |
| HENDERSON, KAYE Individual | adp of the snf | NOT APPLICABLE | 05/01/2011 |
| HERITAGE CENTER INC Organization | adp of the snf | NOT APPLICABLE | 05/01/2011 |
| INCITE REHAB, LLC Organization | adp of the snf | NOT APPLICABLE | 08/10/2005 |
| KOEHLER, TOBEY Individual | adp of the snf | NOT APPLICABLE | 05/01/2011 |
| LAMB, LESLIE Individual | adp of the snf | NOT APPLICABLE | 03/14/2017 |
| LTC SYSTEMS/RX, LLC Organization | adp of the snf | NOT APPLICABLE | 07/25/2003 |
| MAINORD, WILLIAM Individual | adp of the snf | NOT APPLICABLE | 05/01/2011 |
| MCGINNIS, LARRY Individual | adp of the snf | NOT APPLICABLE | 05/01/2011 |
| NAYLOR, DAVID Individual | adp of the snf | NOT APPLICABLE | 08/19/2024 |
| PEDIGO, RITA Individual | adp of the snf | NOT APPLICABLE | 05/01/2011 |
| PHARMACY CONSULTS, LLC Organization | adp of the snf | NOT APPLICABLE | 09/10/2007 |
| RELIANCE HEALTH CARE, INC. Organization | adp of the snf | NOT APPLICABLE | 12/20/2007 |
| THOMAS, DARRYL Individual | adp of the snf | NOT APPLICABLE | 05/01/2011 |
| ADAMS, ANTHONY Individual | corporate officer | NOT APPLICABLE | 05/01/2011 |
| ADAMS, BRYAN Individual | corporate officer | NOT APPLICABLE | 03/22/2011 |
| ELLIS, JOHN Individual | corporate officer | NOT APPLICABLE | 05/01/2011 |
| KOEHLER, TOBEY Individual | corporate officer | NOT APPLICABLE | 05/01/2011 |
| ANGEL, TAMMY Individual | managing control - governing body | NOT APPLICABLE | 05/01/2011 |
| LAMB, LESLIE Individual | managing control - governing body | NOT APPLICABLE | 03/14/2017 |
| THOMAS, DARRYL Individual | managing control - governing body | NOT APPLICABLE | 05/01/2011 |
| DICKSON, JOHN Individual | operational/managerial control | NOT APPLICABLE | 08/19/2024 |
| LAMB, LESLIE Individual | operational/managerial control | NOT APPLICABLE | 03/14/2017 |
| NAYLOR, DAVID Individual | operational/managerial control | NOT APPLICABLE | 08/19/2024 |
Other nursing homes near Heritage Living Center
The Blossoms at Conway Rehab & Nursing Center
3501 College Avenue, Conway, AR 72034 · 1.3 mi
For-profit · 104 beds · Part of The Blossoms Rehab & Nursing Center
★★★★★1Much below averageConway Healthcare and Rehabilitation Center
2603 Dave Ward Drive, Conway, AR 72034 · 1.5 mi
For-profit · 105 beds · Part of Southern Administrative Services
★★★★★2Below averageSalem Place Nursing and Rehabilitation Center, INC
2401 Christina Lane, Conway, AR 72034 · 1.7 mi
For-profit · 103 beds · Part of Central Arkansas Nursing Centers
- CMS high performer
★★★★★5Much above averageSuperior Health & Rehab, LLC
625 Tommy Lewis Dr, Conway, AR 72033 · 3.4 mi
For-profit · 118 beds · Part of Central Arkansas Nursing Centers
- CMS high performer
★★★★★5Much above averageGreenbrier Nursing and Rehabilitation Center
#16 Wilson Farm Road, Greenbrier, AR 72058 · 10.1 mi
For-profit · 90 beds · Part of Central Arkansas Nursing Centers
- CMS high performer
★★★★★5Much above averageThe Lakes at Maumelle Health and Rehabilitation
103 Alexandria Drive, Maumelle, AR 72113 · 15.6 mi
For-profit · 70 beds · Part of Anthony & Bryan Adams
★★★★★3Average
Frequently asked questions
What is Heritage Living Center's rating?
Heritage Living Center has 2 out of 5 stars on the CMS overall star rating. The average for Arkansas nursing homes is 3.4 stars.
How many inspection citations did Heritage Living Center receive?
Its most recent standard health inspection found 6 citations, compared with a Arkansas average of 2.7. Every citation is listed on this page with its severity.
Does Heritage Living Center accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Heritage Living Center?
It is for profit - corporation and part of Anthony & Bryan Adams. The ownership section on this page lists the owners and managers reported to CMS.
Where is Heritage Living Center and how do I contact it?
Heritage Living Center is at 1175 Morningside Drive, Conway, AR 72034. Phone: (501) 327-7642.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.