nursing home in Conway, AR
Conway Healthcare and Rehabilitation Center
2603 Dave Ward Drive, Conway, AR 72034 · (501) 329-2149
CMS overall star rating
- Health inspections★★★★★1
- Staffing★★★★★3
- Quality measures★★★★★5
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Conway Healthcare and Rehabilitation Center at a glance
Conway Healthcare and Rehabilitation Center is a 105-bed for-profit nursing home in Conway, Arkansas (Faulkner County).
CMS gives it 2 out of 5 stars on its overall star rating, worse than the Arkansas average of 3.4.
Residents receive about 3.9 hours of nursing care per day (0.3 of them from registered nurses), close to the state average of 4 hours.
Its most recent standard health inspection (August 21, 2025) found 7 health citations. The Arkansas average is 2.7.
Federal regulators fined it 1 time in the past three years, totaling $25,483.
Nursing staff turnover is 60.7% per year (state average 49.5%).
Facility details
- Type
- Nursing home
- Ownership
- For Profit - Limited Liability Company
- Beds
- 105
- Certified for
- Medicare and Medicaid
- Chain / affiliated entity
- Southern Administrative Services
- Medicare-certified since
- August 15, 1994
- Continuing care retirement community
- Yes
- Resident/family council
- None
- County
- Faulkner County
- CMS Certification Number
- 045245
Ratings
| Measure | This facility | Arkansas avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 2 / 5 | 3.4 / 5 | 3 / 5 | Worse |
| Health inspection rating ⓘ (higher is better) | 1 / 5 | 3.2 / 5 | 2.8 / 5 | Worse |
| Staffing rating ⓘ (higher is better) | 3 / 5 | 3.2 / 5 | 2.9 / 5 | Average |
| Quality measures rating ⓘ (higher is better) | 5 / 5 | 3.7 / 5 | 3.6 / 5 | Better |
| Long-stay quality rating (higher is better) | 5 / 5 | 4.2 / 5 | 3.8 / 5 | Better |
Staffing
| Measure | This facility | Arkansas avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 3.91 hrs | 4.02 hrs | 3.86 hrs | Average |
| Registered nurse hours per resident per day (higher is better) | 0.35 hrs | 0.41 hrs | 0.69 hrs | Worse |
| Nurse aide hours per resident per day (higher is better) | 2.78 hrs | 2.67 hrs | 2.32 hrs | Better |
| Weekend nurse staff hours per resident per day (higher is better) | 3.39 hrs | 3.45 hrs | 3.42 hrs | Average |
| Nursing staff turnover (yearly) (lower is better) | 60.7% | 49.5% | 45.8% | Worse |
| Registered nurse turnover (yearly) (lower is better) | 76.9% | 44.8% | 42.9% | Worse |
| Administrators who left in the past year (lower is better) | 0 | 0 | 1 | Better |
Inspections
| Measure | This facility | Arkansas avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 7 | 3 | 9 | Better |
| Citations from complaint investigations (latest cycle) (lower is better) | 2 | 1 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 60.8 | 39.8 | 80.6 | Better |
Penalties
| Measure | This facility | Arkansas avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 1 | 0 | 1 | Worse |
| Total fines in the past 3 years (lower is better) | $25,483 | $9,209 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 1 | 1 | 1 | Average |
Size
| Measure | This facility | Arkansas avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 105 | 109 | 107 | |
| Average residents per day | 70 | 77 | 86 | |
| Occupancy | 66.4% | 71.1% | 80.9% |
Long-stay residents
| Measure | This facility | Arkansas avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 2.7% | 3.9% | 3.2% | Better |
| Long-stay residents with pressure ulcers (lower is better) | 5.4% | 4.2% | 4.6% | Worse |
| Long-stay residents given antipsychotic medication (lower is better) | 10.4% | 10.9% | 15.4% | Better |
| Long-stay residents with a urinary tract infection (lower is better) | 0.8% | 1.2% | 1.6% | Better |
| Long-stay residents with a catheter left in the bladder (lower is better) | 0% | 0.6% | 0.8% | Better |
| Long-stay residents needing more help with daily activities (lower is better) | 6.5% | 9.5% | 13.9% | Better |
| Long-stay residents whose walking worsened (lower is better) | 7.4% | 10.1% | 14.1% | Better |
| Long-stay residents who lose too much weight (lower is better) | 3.4% | 4.3% | 5.2% | Better |
| Long-stay residents with depressive symptoms (lower is better) | 4.8% | 1.4% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0.1% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 29.8% | 21.7% | 19.5% | Worse |
| Long-stay residents with new or worse incontinence (lower is better) | 15.2% | 13.5% | 19% | Better |
| Long-stay residents given a flu vaccine (higher is better) | 92.6% | 96.1% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 83.5% | 95.1% | 93.6% | Worse |
Short-stay residents
| Measure | This facility | Arkansas avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 0% | 1.3% | 1.6% | Better |
| Short-stay residents given a flu vaccine (higher is better) | 51.4% | 77.7% | 79.8% | Worse |
| Short-stay residents given a pneumonia vaccine (higher is better) | 47.3% | 82% | 82% | Worse |
Inspection citations
State inspectors cited this home for 24 health deficiencies and 5 fire safety deficiencies in the inspection records CMS currently publishes. 1 citation involved actual harm, including 1 rated "immediate jeopardy".
| Date | Citation | Severity | Status |
|---|---|---|---|
| July 8, 2026 Complaint | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected July 30, 2026 |
| August 21, 2025 Fire safety | Have simulated fire drills held at unexpected times. Miscellaneous Deficiencies · Tag K0712 | F Potential harm, widespread | Corrected September 20, 2025 |
| August 21, 2025 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | E Potential harm, pattern | Corrected September 20, 2025 |
| August 21, 2025 Standard | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | E Potential harm, pattern | Corrected September 20, 2025 |
| August 21, 2025 Complaint | Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge. Resident Rights Deficiencies · Tag F0627 | D Potential harm, isolated | Corrected September 20, 2025 |
| August 21, 2025 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | D Potential harm, isolated | Corrected September 20, 2025 |
| August 21, 2025 Standard | Ensure that residents are free from significant medication errors. Pharmacy Service Deficiencies · Tag F0760 | D Potential harm, isolated | Corrected September 20, 2025 |
| August 21, 2025 Standard | Ensure medication error rates are not 5 percent or greater. Pharmacy Service Deficiencies · Tag F0759 | D Potential harm, isolated | Corrected September 20, 2025 |
| October 31, 2024 Complaint | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights Deficiencies · Tag F0584 | E Potential harm, pattern | Corrected November 22, 2024 |
| May 6, 2024 Fire safety | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. Smoke Deficiencies · Tag K0321 | F Potential harm, widespread | Corrected May 28, 2024 |
| May 6, 2024 Complaint | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0600 | J Immediate jeopardy, isolated | Corrected May 6, 2024 |
| May 6, 2024 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | E Potential harm, pattern | Corrected May 6, 2024 |
| May 6, 2024 Standard | Develop and implement policies and procedures for flu and pneumonia vaccinations. Infection Control Deficiencies · Tag F0883 | E Potential harm, pattern | Corrected May 17, 2024 |
| May 6, 2024 Standard | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. Quality of Life and Care Deficiencies · Tag F0688 | E Potential harm, pattern | Corrected May 17, 2024 |
| May 6, 2024 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | E Potential harm, pattern | Corrected May 27, 2024 |
| May 6, 2024 Complaint | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning Deficiencies · Tag F0657 | D Potential harm, isolated | Corrected May 7, 2024 |
| May 6, 2024 Standard | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. Pharmacy Service Deficiencies · Tag F0758 | D Potential harm, isolated | Corrected May 16, 2024 |
| May 6, 2024 Standard | Reasonably accommodate the needs and preferences of each resident. Resident Rights Deficiencies · Tag F0558 | D Potential harm, isolated | Corrected May 20, 2024 |
| March 21, 2024 Complaint | Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · Tag F0677 | E Potential harm, pattern | Corrected April 5, 2024 |
| March 17, 2023 Fire safety | Properly provide smoke detection systems in areas open to corridors. Smoke Deficiencies · Tag K0347 | F Potential harm, widespread | Corrected April 14, 2023 |
| March 17, 2023 Fire safety | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. Smoke Deficiencies · Tag K0321 | F Potential harm, widespread | Corrected April 14, 2023 |
| March 17, 2023 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | F Potential harm, widespread | Corrected April 14, 2023 |
| March 17, 2023 Standard | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. Resident Rights Deficiencies · Tag F0582 | E Potential harm, pattern | Corrected April 14, 2023 |
| March 17, 2023 Standard | Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · Tag F0677 | E Potential harm, pattern | Corrected April 14, 2023 |
| March 17, 2023 Standard | Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs. Nutrition and Dietary Deficiencies · Tag F0805 | E Potential harm, pattern | Corrected April 14, 2023 |
| March 17, 2023 Standard | Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · Tag F0695 | D Potential harm, isolated | Corrected April 14, 2023 |
| March 17, 2023 Standard | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. Resident Rights Deficiencies · Tag F0578 | D Potential harm, isolated | Corrected April 14, 2023 |
| March 17, 2023 Standard | PASARR screening for Mental disorders or Intellectual Disabilities Resident Assessment and Care Planning Deficiencies · Tag F0645 | D Potential harm, isolated | Corrected April 14, 2023 |
| March 17, 2023 Standard | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. Resident Assessment and Care Planning Deficiencies · Tag F0644 | D Potential harm, isolated | Corrected April 14, 2023 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports 1 federal penalty in the past three years, including $25,483 in fines.
| Date | Penalty | Amount / length |
|---|---|---|
| May 6, 2024 | Fine | $25,483 |
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| 4P2T1 OPS HOLDING LP Organization | 5% or greater direct ownership interest | 100% | 09/01/2019 |
| JEJ ASSETS LP Organization | 5% or greater indirect ownership interest | — | 01/01/2022 |
| PONTHIE, SHARLOT Individual | 5% or greater indirect ownership interest | — | 01/01/2022 |
| PONTHIE, JOHN Individual | corporate officer | NOT APPLICABLE | 09/01/2019 |
| ALEXARK1 LLC Organization | general partnership interest | NOT APPLICABLE | 01/01/2022 |
| JEJ MANAGEMENT, LLC Organization | general partnership interest | NOT APPLICABLE | 01/01/2022 |
| POORE, MELISSA Individual | w-2 managing employee | NOT APPLICABLE | 02/24/2022 |
Other nursing homes near Conway Healthcare and Rehabilitation Center
Salem Place Nursing and Rehabilitation Center, INC
2401 Christina Lane, Conway, AR 72034 · under 1 mi
For-profit · 103 beds · Part of Central Arkansas Nursing Centers
- CMS high performer
★★★★★5Much above averageHeritage Living Center
1175 Morningside Drive, Conway, AR 72034 · 1.5 mi
For-profit · 140 beds · Part of Anthony & Bryan Adams
- Abuse citation
★★★★★2Below averageThe Blossoms at Conway Rehab & Nursing Center
3501 College Avenue, Conway, AR 72034 · 1.7 mi
For-profit · 104 beds · Part of The Blossoms Rehab & Nursing Center
★★★★★1Much below averageSuperior Health & Rehab, LLC
625 Tommy Lewis Dr, Conway, AR 72033 · 2.6 mi
For-profit · 118 beds · Part of Central Arkansas Nursing Centers
- CMS high performer
★★★★★5Much above averageGreenbrier Nursing and Rehabilitation Center
#16 Wilson Farm Road, Greenbrier, AR 72058 · 11.5 mi
For-profit · 90 beds · Part of Central Arkansas Nursing Centers
- CMS high performer
★★★★★5Much above averageThe Lakes at Maumelle Health and Rehabilitation
103 Alexandria Drive, Maumelle, AR 72113 · 14.1 mi
For-profit · 70 beds · Part of Anthony & Bryan Adams
★★★★★3Average
Frequently asked questions
What is Conway Healthcare and Rehabilitation Center's rating?
Conway Healthcare and Rehabilitation Center has 2 out of 5 stars on the CMS overall star rating. The average for Arkansas nursing homes is 3.4 stars.
How many inspection citations did Conway Healthcare and Rehabilitation Center receive?
Its most recent standard health inspection found 7 citations, compared with a Arkansas average of 2.7. Every citation is listed on this page with its severity.
Does Conway Healthcare and Rehabilitation Center accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Conway Healthcare and Rehabilitation Center?
It is for profit - limited liability company and part of Southern Administrative Services. The ownership section on this page lists the owners and managers reported to CMS.
Where is Conway Healthcare and Rehabilitation Center and how do I contact it?
Conway Healthcare and Rehabilitation Center is at 2603 Dave Ward Drive, Conway, AR 72034. Phone: (501) 329-2149.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.