nursing home in Surprise, AZ
Surprise Health and Rehabilitation Center
14660 West Parkwood Drive, Surprise, AZ 85374 · (623) 546-5030
CMS overall star rating
- Health inspections★★★★★4
- Staffing★★★★★2
- Quality measures★★★★★5
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Surprise Health and Rehabilitation Center at a glance
Surprise Health and Rehabilitation Center is a 110-bed for-profit nursing home in Surprise, Arizona (Maricopa County).
CMS gives it 5 out of 5 stars on its overall star rating, better than the Arizona average of 3.3.
Residents receive about 5 hours of nursing care per day (0.9 of them from registered nurses), better than the state average of 4 hours.
Its most recent standard health inspection (March 27, 2026) found 3 health citations. The Arizona average is 6.3.
It has not received a federal fine in the past three years.
Nursing staff turnover is 40.9% per year (state average 45.2%).
Facility details
- Type
- Nursing home
- Ownership
- For Profit - Corporation
- Beds
- 110
- Certified for
- Medicare
- Chain / affiliated entity
- The Ensign Group
- Medicare-certified since
- October 4, 2019
- Resident/family council
- Resident
- County
- Maricopa County
- CMS Certification Number
- 035297
Ratings
| Measure | This facility | Arizona avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 5 / 5 | 3.3 / 5 | 3 / 5 | Better |
| Health inspection rating ⓘ (higher is better) | 4 / 5 | 2.8 / 5 | 2.8 / 5 | Better |
| Staffing rating ⓘ (higher is better) | 2 / 5 | 2.9 / 5 | 2.9 / 5 | Worse |
| Quality measures rating ⓘ (higher is better) | 5 / 5 | 4.5 / 5 | 3.6 / 5 | Better |
| Long-stay quality rating (higher is better) | 5 / 5 | 4.4 / 5 | 3.8 / 5 | Better |
| Short-stay (rehab) quality rating (higher is better) | 5 / 5 | 4.5 / 5 | 3.3 / 5 | Better |
Staffing
| Measure | This facility | Arizona avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 5.05 hrs | 3.98 hrs | 3.86 hrs | Better |
| Registered nurse hours per resident per day (higher is better) | 0.89 hrs | 0.70 hrs | 0.69 hrs | Better |
| Nurse aide hours per resident per day (higher is better) | 2.70 hrs | 2.24 hrs | 2.32 hrs | Better |
| Weekend nurse staff hours per resident per day (higher is better) | 4.26 hrs | 3.51 hrs | 3.42 hrs | Better |
| Nursing staff turnover (yearly) (lower is better) | 40.9% | 45.2% | 45.8% | Better |
| Registered nurse turnover (yearly) (lower is better) | 40% | 43.6% | 42.9% | Better |
| Administrators who left in the past year (lower is better) | 0 | 0 | 1 | Better |
Inspections
| Measure | This facility | Arizona avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 3 | 6 | 9 | Better |
| Citations from complaint investigations (latest cycle) (lower is better) | 0 | 3 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 12 | 41 | 80.6 | Better |
Penalties
| Measure | This facility | Arizona avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 0 | 0 | 1 | Better |
| Total fines in the past 3 years (lower is better) | $0 | $8,928 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 0 | 0 | 1 | Better |
Size
| Measure | This facility | Arizona avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 110 | 114 | 107 | |
| Average residents per day | 101 | 88 | 86 | |
| Occupancy | 91.5% | 79.6% | 80.9% |
Long-stay residents
| Measure | This facility | Arizona avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 0% | 2.1% | 3.2% | Better |
| Long-stay residents with pressure ulcers (lower is better) | 10.4% | 4.4% | 4.6% | Worse |
| Long-stay residents given antipsychotic medication (lower is better) | 1.2% | 10.6% | 15.4% | Better |
| Long-stay residents with a urinary tract infection (lower is better) | 1.7% | 1.2% | 1.6% | Average |
| Long-stay residents with a catheter left in the bladder (lower is better) | 0% | 0.8% | 0.8% | Better |
| Long-stay residents needing more help with daily activities (lower is better) | 3.7% | 10.7% | 13.9% | Better |
| Long-stay residents who lose too much weight (lower is better) | 0.8% | 5.3% | 5.2% | Better |
| Long-stay residents with depressive symptoms (lower is better) | 5.5% | 3.9% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 9% | 0.3% | 0.1% | Worse |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 44.6% | 21% | 19.5% | Worse |
| Long-stay residents with new or worse incontinence (lower is better) | 11.9% | 20.6% | 19% | Better |
| Long-stay residents given a flu vaccine (higher is better) | 97.1% | 94.6% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 100% | 96.9% | 93.6% | Better |
Short-stay residents
| Measure | This facility | Arizona avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 0.4% | 1.2% | 1.6% | Better |
| Short-stay residents given a flu vaccine (higher is better) | 97% | 87.3% | 79.8% | Better |
| Short-stay residents given a pneumonia vaccine (higher is better) | 99% | 91.8% | 82% | Better |
Inspection citations
State inspectors cited this home for 8 health deficiencies and 1 fire safety deficiency in the inspection records CMS currently publishes. None were rated as causing actual harm to residents.
| Date | Citation | Severity | Status |
|---|---|---|---|
| March 27, 2026 Fire safety | Provide rooms that can be unlocked from inside without a key. Egress Deficiencies · Tag K0221 | E Potential harm, pattern | Corrected February 3, 2026 |
| March 27, 2026 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | D Potential harm, isolated | Corrected May 7, 2026 |
| March 27, 2026 Standard | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected May 7, 2026 |
| March 27, 2026 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | D Potential harm, isolated | Corrected May 7, 2026 |
| March 11, 2025 Complaint | Provide safe, appropriate dialysis care/services for a resident who requires such services. Quality of Life and Care Deficiencies · Tag F0698 | D Potential harm, isolated | Corrected April 18, 2025 |
| March 6, 2025 Complaint | Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards. Administration Deficiencies · Tag F0836 | D Potential harm, isolated | Corrected March 19, 2025 |
| June 27, 2024 Complaint | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected August 13, 2024 |
| December 23, 2022 Standard | Allow residents to self-administer drugs if determined clinically appropriate. Resident Rights Deficiencies · Tag F0554 | E Potential harm, pattern | Corrected January 23, 2023 |
| December 23, 2022 Standard | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · Tag F0842 | D Potential harm, isolated | Corrected January 23, 2023 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports no federal fines or payment denials in the past three years.
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| ENSIGN SERVICES INC Organization | adp of the snf | NOT APPLICABLE | 06/07/2019 |
| GLAZIER, MARK Individual | adp of the snf | NOT APPLICABLE | 08/01/2019 |
| NASSOUR, WILLIAM Individual | adp of the snf | NOT APPLICABLE | 02/01/2021 |
| STANDARD BEARER HEALTHCARE OP, LP Organization | adp of the snf | NOT APPLICABLE | 01/01/2022 |
| STATLER HEALTH HOLDINGS LLC Organization | adp of the snf | NOT APPLICABLE | 01/01/2022 |
| THE ENSIGN GROUP INC Organization | adp of the snf | NOT APPLICABLE | 01/01/2022 |
| BURNAM, SOON Individual | corporate officer | NOT APPLICABLE | 06/07/2019 |
| KEETCH, CHAD Individual | corporate officer | NOT APPLICABLE | 03/01/2011 |
| PETERSON, FORREST Individual | corporate officer | NOT APPLICABLE | 08/01/2019 |
| BANDERA HEALTHCARE LLC Organization | direct ownership interest | NOT APPLICABLE | 06/07/2019 |
| PORT, BARRY Individual | individual is an owner, partner or trustee of any adp of the snf | NOT APPLICABLE | 09/12/2025 |
| GLAZIER, MARK Individual | managing control - governing body | NOT APPLICABLE | 08/01/2019 |
| NASSOUR, WILLIAM Individual | managing control - governing body | NOT APPLICABLE | 02/01/2021 |
| GLAZIER, MARK Individual | operational/managerial control | NOT APPLICABLE | 08/01/2019 |
| NASSOUR, WILLIAM Individual | operational/managerial control | NOT APPLICABLE | 02/01/2021 |
| VENTURA MEDSTAFF, LLC Organization | operational/managerial control | NOT APPLICABLE | 08/01/2019 |
Other nursing homes near Surprise Health and Rehabilitation Center
Sante of Surprise
14775 West Yorkshire Drive, Surprise, AZ 85374 · under 1 mi
Non-profit · 70 beds · Part of Sante
★★★★★4Above averageSun Health Grandview Care Center
14505 West Granite Valley Drive, Sun City West, AZ 85375 · under 1 mi
Non-profit · 72 beds
- CMS high performer
★★★★★5Much above averageSun West Choice Healthcare & Rehab
14002 West Meeker Blvd, Sun City West, AZ 85375 · 1.3 mi
For-profit · 140 beds · Part of The Ensign Group
★★★★★5Much above averageSun City Post Acute
9940 West Union Hills Drive, Sun City, AZ 85373 · 5.8 mi
For-profit · 118 beds · Part of Pacs Group
★★★★★4Above averageSunview Respiratory and Rehabilitation
12207 North 113th Avenue, Youngtown, AZ 85363 · 5.9 mi
For-profit · 127 beds · Part of The Ensign Group
- Special Focus candidate
- Abuse citation
★★★★★2Below averageLake Pleasant Post Acute Rehabilitation Center
20625 North Lake Pleasant Road, Peoria, AZ 85382 · 6 mi
For-profit · 128 beds · Part of The Ensign Group
★★★★★4Above average
Frequently asked questions
What is Surprise Health and Rehabilitation Center's rating?
Surprise Health and Rehabilitation Center has 5 out of 5 stars on the CMS overall star rating. The average for Arizona nursing homes is 3.3 stars.
How many inspection citations did Surprise Health and Rehabilitation Center receive?
Its most recent standard health inspection found 3 citations, compared with a Arizona average of 6.3. Every citation is listed on this page with its severity.
Does Surprise Health and Rehabilitation Center accept Medicare and Medicaid?
CMS lists it as certified for: Medicare. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Surprise Health and Rehabilitation Center?
It is for profit - corporation and part of The Ensign Group. The ownership section on this page lists the owners and managers reported to CMS.
Where is Surprise Health and Rehabilitation Center and how do I contact it?
Surprise Health and Rehabilitation Center is at 14660 West Parkwood Drive, Surprise, AZ 85374. Phone: (623) 546-5030.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.