nursing home in Glendale, AZ
Center at Arrowhead, LLC
7201 W Camino San Xavier Ave, Glendale, AZ 85308 · (623) 773-6100
CMS overall star rating
- Health inspections★★★★★4
- Staffing★★★★★2
- Quality measures★★★★★5
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Center at Arrowhead, LLC at a glance
Center at Arrowhead, LLC is a 96-bed for-profit nursing home in Glendale, Arizona (Maricopa County).
CMS gives it 5 out of 5 stars on its overall star rating, better than the Arizona average of 3.3.
Residents receive about 4.4 hours of nursing care per day (0.5 of them from registered nurses), better than the state average of 4 hours.
Its most recent standard health inspection (May 2, 2025) found 5 health citations. The Arizona average is 6.3.
It has not received a federal fine in the past three years.
Nursing staff turnover is 72% per year (state average 45.2%).
Facility details
- Type
- Nursing home
- Ownership
- For Profit - Corporation
- Beds
- 96
- Certified for
- Medicare
- Chain / affiliated entity
- Veritas Management Group
- Medicare-certified since
- October 14, 2015
- Resident/family council
- None
- County
- Maricopa County
- CMS Certification Number
- 035289
Ratings
| Measure | This facility | Arizona avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 5 / 5 | 3.3 / 5 | 3 / 5 | Better |
| Health inspection rating ⓘ (higher is better) | 4 / 5 | 2.8 / 5 | 2.8 / 5 | Better |
| Staffing rating ⓘ (higher is better) | 2 / 5 | 2.9 / 5 | 2.9 / 5 | Worse |
| Quality measures rating ⓘ (higher is better) | 5 / 5 | 4.5 / 5 | 3.6 / 5 | Better |
| Short-stay (rehab) quality rating (higher is better) | 5 / 5 | 4.5 / 5 | 3.3 / 5 | Better |
Staffing
| Measure | This facility | Arizona avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 4.35 hrs | 3.98 hrs | 3.86 hrs | Better |
| Registered nurse hours per resident per day (higher is better) | 0.49 hrs | 0.70 hrs | 0.69 hrs | Worse |
| Nurse aide hours per resident per day (higher is better) | 2.12 hrs | 2.24 hrs | 2.32 hrs | Worse |
| Weekend nurse staff hours per resident per day (higher is better) | 4.01 hrs | 3.51 hrs | 3.42 hrs | Better |
| Nursing staff turnover (yearly) (lower is better) | 72% | 45.2% | 45.8% | Worse |
| Registered nurse turnover (yearly) (lower is better) | 54.5% | 43.6% | 42.9% | Worse |
| Administrators who left in the past year (lower is better) | 0 | 0 | 1 | Better |
Inspections
| Measure | This facility | Arizona avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 5 | 6 | 9 | Better |
| Citations from complaint investigations (latest cycle) (lower is better) | 0 | 3 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 24 | 41 | 80.6 | Better |
Penalties
| Measure | This facility | Arizona avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 0 | 0 | 1 | Better |
| Total fines in the past 3 years (lower is better) | $0 | $8,928 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 0 | 0 | 1 | Better |
Size
| Measure | This facility | Arizona avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 96 | 114 | 107 | |
| Average residents per day | 63 | 88 | 86 | |
| Occupancy | 65.7% | 79.6% | 80.9% |
Short-stay residents
| Measure | This facility | Arizona avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 0% | 1.2% | 1.6% | Better |
| Short-stay residents given a flu vaccine (higher is better) | 95.3% | 87.3% | 79.8% | Better |
| Short-stay residents given a pneumonia vaccine (higher is better) | 98.2% | 91.8% | 82% | Better |
Inspection citations
State inspectors cited this home for 13 health deficiencies and 27 fire safety deficiencies in the inspection records CMS currently publishes. None were rated as causing actual harm to residents.
| Date | Citation | Severity | Status |
|---|---|---|---|
| May 2, 2025 Fire safety | Provide properly protected cooking facilities. Smoke Deficiencies · Tag K0324 | E Potential harm, pattern | Corrected July 3, 2025 |
| May 2, 2025 Fire safety | Have proper medical gas storage and administration areas. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0923 | E Potential harm, pattern | Corrected July 3, 2025 |
| May 2, 2025 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | E Potential harm, pattern | Corrected July 3, 2025 |
| May 2, 2025 Fire safety | Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0914 | E Potential harm, pattern | Corrected July 3, 2025 |
| May 2, 2025 Fire safety | To conduct inspection, testing and maintenance of fire doors by qualified individuals. Miscellaneous Deficiencies · Tag K0761 | E Potential harm, pattern | Corrected July 3, 2025 |
| May 2, 2025 Fire safety | Have simulated fire drills held at unexpected times. Miscellaneous Deficiencies · Tag K0712 | E Potential harm, pattern | Corrected July 3, 2025 |
| May 2, 2025 Fire safety | Install corridor and hallway doors that block smoke. Smoke Deficiencies · Tag K0363 | E Potential harm, pattern | Corrected July 3, 2025 |
| May 2, 2025 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | E Potential harm, pattern | Corrected July 3, 2025 |
| May 2, 2025 Fire safety | Install a fire alarm system that can be heard throughout the facility. Smoke Deficiencies · Tag K0341 | E Potential harm, pattern | Corrected July 3, 2025 |
| May 2, 2025 Fire safety | Establish procedures for tracking staff and patients during an emergency. Emergency Preparedness Deficiencies · Tag E0018 | E Potential harm, pattern | Corrected July 3, 2025 |
| May 2, 2025 Fire safety | Establish policies and procedures for sheltering. Emergency Preparedness Deficiencies · Tag E0022 | E Potential harm, pattern | Corrected July 3, 2025 |
| May 2, 2025 Fire safety | Establish policies and procedures for medical documentation. Emergency Preparedness Deficiencies · Tag E0023 | E Potential harm, pattern | Corrected July 3, 2025 |
| May 2, 2025 Fire safety | Establish roles under a Waiver declared by secretary. Emergency Preparedness Deficiencies · Tag E0026 | E Potential harm, pattern | Corrected July 3, 2025 |
| May 2, 2025 Fire safety | Provide primary/alternate means for communication. Emergency Preparedness Deficiencies · Tag E0032 | E Potential harm, pattern | Corrected July 3, 2025 |
| May 2, 2025 Fire safety | Establish methods for sharing information. Emergency Preparedness Deficiencies · Tag E0033 | E Potential harm, pattern | Corrected July 3, 2025 |
| May 2, 2025 Fire safety | Provide family notifications of emergency plan. Emergency Preparedness Deficiencies · Tag E0035 | E Potential harm, pattern | Corrected July 3, 2025 |
| May 2, 2025 Fire safety | Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements. Egress Deficiencies · Tag K0222 | E Potential harm, pattern | Corrected July 3, 2025 |
| May 2, 2025 Fire safety | Install emergency lighting that can last at least 1 1/2 hours. Egress Deficiencies · Tag K0291 | E Potential harm, pattern | Corrected July 3, 2025 |
| May 2, 2025 Standard | Implement a program that monitors antibiotic use. Infection Control Deficiencies · Tag F0881 | E Potential harm, pattern | Corrected July 7, 2025 |
| May 2, 2025 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | E Potential harm, pattern | Corrected July 7, 2025 |
| May 2, 2025 Standard | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected July 7, 2025 |
| May 2, 2025 Standard | Post nurse staffing information every day. Nursing and Physician Services Deficiencies · Tag F0732 | D Potential harm, isolated | Corrected July 7, 2025 |
| May 2, 2025 Standard | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | D Potential harm, isolated | Corrected July 7, 2025 |
| February 15, 2024 Fire safety | Provide family notifications of emergency plan. Emergency Preparedness Deficiencies · Tag E0035 | E Potential harm, pattern | Corrected April 1, 2024 |
| February 15, 2024 Fire safety | Develop a communication plan. Emergency Preparedness Deficiencies · Tag E0029 | E Potential harm, pattern | Corrected April 1, 2024 |
| February 15, 2024 Fire safety | Conduct risk assessment and an All-Hazards approach. Emergency Preparedness Deficiencies · Tag E0006 | E Potential harm, pattern | Corrected April 1, 2024 |
| February 15, 2024 Fire safety | Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements. Egress Deficiencies · Tag K0222 | E Potential harm, pattern | Corrected April 1, 2024 |
| February 15, 2024 Fire safety | Conduct testing and exercise requirements. Emergency Preparedness Deficiencies · Tag E0039 | E Potential harm, pattern | Corrected April 1, 2024 |
| February 15, 2024 Fire safety | Install emergency lighting that can last at least 1 1/2 hours. Egress Deficiencies · Tag K0291 | D Potential harm, isolated | Corrected April 1, 2024 |
| February 15, 2024 Fire safety | Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0926 | D Potential harm, isolated | Corrected April 1, 2024 |
| February 15, 2024 Standard | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0609 | D Potential harm, isolated | Corrected April 1, 2024 |
| February 15, 2024 Standard | Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · Tag F0658 | D Potential harm, isolated | Corrected April 1, 2024 |
| September 20, 2023 Complaint | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected October 18, 2023 |
| November 10, 2022 Fire safety | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. Smoke Deficiencies · Tag K0321 | D Potential harm, isolated | Corrected December 30, 2022 |
| November 10, 2022 Fire safety | Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements. Egress Deficiencies · Tag K0222 | D Potential harm, isolated | Corrected December 30, 2022 |
| November 10, 2022 Standard | Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care Deficiencies · Tag F0686 | D Potential harm, isolated | Corrected December 30, 2022 |
| November 10, 2022 Standard | Report COVID19 data to residents and families. Infection Control Deficiencies · Tag F0885 | D Potential harm, isolated | Corrected December 30, 2022 |
| November 10, 2022 Standard | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected December 30, 2022 |
| November 10, 2022 Standard | Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · Tag F0677 | D Potential harm, isolated | Corrected December 30, 2022 |
| November 10, 2022 Standard | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. Quality of Life and Care Deficiencies · Tag F0690 | D Potential harm, isolated | Corrected December 30, 2022 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports no federal fines or payment denials in the past three years.
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| ALDRIDGE, PATRICIA Individual | contracted managing employee | NOT APPLICABLE | 02/02/2015 |
| DUNLAP, ROBERT Individual | corporate director | NOT APPLICABLE | 02/02/2015 |
| GAYLOR, PATRICK Individual | corporate director | NOT APPLICABLE | 02/02/2015 |
| OTT, DAVID Individual | corporate director | NOT APPLICABLE | 02/02/2015 |
| SENKOFF, ALEXANDER Individual | corporate director | NOT APPLICABLE | 02/02/2015 |
| WILLIAMS, CANDYCE Individual | corporate director | NOT APPLICABLE | 02/02/2015 |
| VERITAS MANAGEMENT GROUP LLC Organization | operational/managerial control | NOT APPLICABLE | 02/02/2015 |
Other nursing homes near Center at Arrowhead, LLC
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- Abuse citation
★★★★★3AverageFreedom Plaza Care Center
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★★★★★5Much above averageLife Care Center of North Glendale
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★★★★★5Much above averagePeoria Post Acute and Rehabilitation
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★★★★★4Above averageSun City Post Acute
9940 West Union Hills Drive, Sun City, AZ 85373 · 3.6 mi
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★★★★★4Above averageLake Pleasant Post Acute Rehabilitation Center
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★★★★★4Above average
Frequently asked questions
What is Center at Arrowhead, LLC's rating?
Center at Arrowhead, LLC has 5 out of 5 stars on the CMS overall star rating. The average for Arizona nursing homes is 3.3 stars.
How many inspection citations did Center at Arrowhead, LLC receive?
Its most recent standard health inspection found 5 citations, compared with a Arizona average of 6.3. Every citation is listed on this page with its severity.
Does Center at Arrowhead, LLC accept Medicare and Medicaid?
CMS lists it as certified for: Medicare. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Center at Arrowhead, LLC?
It is for profit - corporation and part of Veritas Management Group. The ownership section on this page lists the owners and managers reported to CMS.
Where is Center at Arrowhead, LLC and how do I contact it?
Center at Arrowhead, LLC is at 7201 W Camino San Xavier Ave, Glendale, AZ 85308. Phone: (623) 773-6100.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.