nursing home in Phoenix, AZ
Life Care Center of Paradise Valley
4065 East Bell Road, Phoenix, AZ 85032 · (602) 867-0212
★★★★★3
Average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★2
- Staffing★★★★★4
- Quality measures★★★★★5
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Life Care Center of Paradise Valley at a glance
Life Care Center of Paradise Valley is a 210-bed for-profit nursing home in Phoenix, Arizona (Maricopa County).
CMS gives it 3 out of 5 stars on its overall star rating, close to the Arizona average of 3.3.
Residents receive about 3.7 hours of nursing care per day (0.6 of them from registered nurses), worse than the state average of 4 hours.
Its most recent standard health inspection (February 20, 2026) found 4 health citations. The Arizona average is 6.3.
It has not received a federal fine in the past three years.
Nursing staff turnover is 25.3% per year (state average 45.2%).
Facility details
- Type
- Nursing home
- Ownership
- For Profit - Corporation
- Beds
- 210
- Certified for
- Medicare and Medicaid
- Chain / affiliated entity
- Life Care Centers of America
- Medicare-certified since
- November 2, 1987
- Resident/family council
- Resident
- County
- Maricopa County
- CMS Certification Number
- 035146
Ratings
| Measure | This facility | Arizona avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 3 / 5 | 3.3 / 5 | 3 / 5 | Average |
| Health inspection rating ⓘ (higher is better) | 2 / 5 | 2.8 / 5 | 2.8 / 5 | Worse |
| Staffing rating ⓘ (higher is better) | 4 / 5 | 2.9 / 5 | 2.9 / 5 | Better |
| Quality measures rating ⓘ (higher is better) | 5 / 5 | 4.5 / 5 | 3.6 / 5 | Better |
| Long-stay quality rating (higher is better) | 5 / 5 | 4.4 / 5 | 3.8 / 5 | Better |
| Short-stay (rehab) quality rating (higher is better) | 5 / 5 | 4.5 / 5 | 3.3 / 5 | Better |
Staffing
| Measure | This facility | Arizona avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 3.75 hrs | 3.98 hrs | 3.86 hrs | Average |
| Registered nurse hours per resident per day (higher is better) | 0.61 hrs | 0.70 hrs | 0.69 hrs | Worse |
| Nurse aide hours per resident per day (higher is better) | 2.32 hrs | 2.24 hrs | 2.32 hrs | Average |
| Weekend nurse staff hours per resident per day (higher is better) | 3.21 hrs | 3.51 hrs | 3.42 hrs | Worse |
| Nursing staff turnover (yearly) (lower is better) | 25.3% | 45.2% | 45.8% | Better |
| Registered nurse turnover (yearly) (lower is better) | 30.8% | 43.6% | 42.9% | Better |
| Administrators who left in the past year (lower is better) | 1 | 0 | 1 | Worse |
Inspections
| Measure | This facility | Arizona avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 4 | 6 | 9 | Better |
| Citations from complaint investigations (latest cycle) (lower is better) | 2 | 3 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 40 | 41 | 80.6 | Better |
Penalties
| Measure | This facility | Arizona avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 0 | 0 | 1 | Better |
| Total fines in the past 3 years (lower is better) | $0 | $8,928 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 0 | 0 | 1 | Better |
Size
| Measure | This facility | Arizona avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 210 | 114 | 107 | |
| Average residents per day | 104 | 88 | 86 | |
| Occupancy | 49.3% | 79.6% | 80.9% |
Long-stay residents
| Measure | This facility | Arizona avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 2.4% | 2.1% | 3.2% | Better |
| Long-stay residents with pressure ulcers (lower is better) | 1.2% | 4.4% | 4.6% | Better |
| Long-stay residents given antipsychotic medication (lower is better) | 10.9% | 10.6% | 15.4% | Better |
| Long-stay residents with a urinary tract infection (lower is better) | 0.4% | 1.2% | 1.6% | Better |
| Long-stay residents with a catheter left in the bladder (lower is better) | 0.7% | 0.8% | 0.8% | Better |
| Long-stay residents needing more help with daily activities (lower is better) | 1% | 10.7% | 13.9% | Better |
| Long-stay residents whose walking worsened (lower is better) | 9.8% | 12.8% | 14.1% | Better |
| Long-stay residents who lose too much weight (lower is better) | 4% | 5.3% | 5.2% | Better |
| Long-stay residents with depressive symptoms (lower is better) | 14.4% | 3.9% | 12.8% | Worse |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0.3% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 30.1% | 21% | 19.5% | Worse |
| Long-stay residents with new or worse incontinence (lower is better) | 19.4% | 20.6% | 19% | Average |
| Long-stay residents given a flu vaccine (higher is better) | 100% | 94.6% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 100% | 96.9% | 93.6% | Better |
Short-stay residents
| Measure | This facility | Arizona avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 0.8% | 1.2% | 1.6% | Better |
| Short-stay residents given a flu vaccine (higher is better) | 97.9% | 87.3% | 79.8% | Better |
| Short-stay residents given a pneumonia vaccine (higher is better) | 99.8% | 91.8% | 82% | Better |
Inspection citations
State inspectors cited this home for 25 health deficiencies and 16 fire safety deficiencies in the inspection records CMS currently publishes. None were rated as causing actual harm to residents.
| Date | Citation | Severity | Status |
|---|---|---|---|
| June 24, 2026 Complaint | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | D Potential harm, isolated | Corrected July 27, 2026 |
| June 5, 2026 Complaint | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0600 | D Potential harm, isolated | Past Non-Compliance |
| February 20, 2026 Fire safety | Implement emergency and standby power systems. Emergency Preparedness Deficiencies · Tag E0041 | F Potential harm, widespread | Corrected March 25, 2026 |
| February 20, 2026 Fire safety | Conduct testing and exercise requirements. Emergency Preparedness Deficiencies · Tag E0039 | F Potential harm, widespread | Corrected March 25, 2026 |
| February 20, 2026 Fire safety | Install corridor and hallway doors that block smoke. Smoke Deficiencies · Tag K0363 | E Potential harm, pattern | Corrected April 12, 2026 |
| February 20, 2026 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | E Potential harm, pattern | Corrected April 12, 2026 |
| February 20, 2026 Fire safety | Ensure smoke barriers are constructed to a 1 hour fire resistance rating. Smoke Deficiencies · Tag K0372 | E Potential harm, pattern | Corrected April 12, 2026 |
| February 20, 2026 Fire safety | Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements. Egress Deficiencies · Tag K0222 | D Potential harm, isolated | Corrected March 16, 2026 |
| February 20, 2026 Fire safety | Install a fire alarm system that can be heard throughout the facility. Smoke Deficiencies · Tag K0341 | D Potential harm, isolated | Corrected March 16, 2026 |
| February 20, 2026 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | E Potential harm, pattern | Corrected April 20, 2026 |
| February 20, 2026 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected April 20, 2026 |
| June 19, 2025 Complaint | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | E Potential harm, pattern | Corrected July 18, 2025 |
| August 26, 2024 Complaint | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0600 | D Potential harm, isolated | Corrected September 26, 2024 |
| July 18, 2024 Fire safety | Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0914 | D Potential harm, isolated | Corrected August 23, 2024 |
| July 18, 2024 Fire safety | Have simulated fire drills held at unexpected times. Miscellaneous Deficiencies · Tag K0712 | D Potential harm, isolated | Corrected August 23, 2024 |
| July 18, 2024 Fire safety | Conduct testing and exercise requirements. Emergency Preparedness Deficiencies · Tag E0039 | D Potential harm, isolated | Corrected August 23, 2024 |
| July 18, 2024 Complaint | Plan the resident's discharge to meet the resident's goals and needs. Resident Assessment and Care Planning Deficiencies · Tag F0660 | E Potential harm, pattern | Corrected August 23, 2024 |
| July 18, 2024 Complaint | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. Resident Rights Deficiencies · Tag F0550 | D Potential harm, isolated | Corrected August 23, 2024 |
| July 18, 2024 Standard | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. Pharmacy Service Deficiencies · Tag F0758 | D Potential harm, isolated | Corrected August 23, 2024 |
| July 18, 2024 Standard | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. Nursing and Physician Services Deficiencies · Tag F0726 | D Potential harm, isolated | Corrected August 23, 2024 |
| July 18, 2024 Complaint | Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · Tag F0695 | D Potential harm, isolated | Corrected August 23, 2024 |
| July 18, 2024 Standard | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning Deficiencies · Tag F0657 | D Potential harm, isolated | Corrected August 23, 2024 |
| July 18, 2024 Standard | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | D Potential harm, isolated | Corrected August 23, 2024 |
| July 18, 2024 Standard | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. Resident Rights Deficiencies · Tag F0578 | D Potential harm, isolated | Corrected August 23, 2024 |
| June 14, 2024 Complaint | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0600 | D Potential harm, isolated | Corrected July 12, 2024 |
| May 16, 2024 Complaint | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0600 | D Potential harm, isolated | Corrected July 5, 2024 |
| February 14, 2024 Complaint | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | E Potential harm, pattern | Corrected April 6, 2024 |
| February 14, 2024 Complaint | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. Resident Rights Deficiencies · Tag F0580 | D Potential harm, isolated | Corrected April 6, 2024 |
| February 14, 2024 Complaint | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | D Potential harm, isolated | Corrected April 6, 2024 |
| February 14, 2024 Complaint | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning Deficiencies · Tag F0657 | D Potential harm, isolated | Corrected April 6, 2024 |
| February 14, 2024 Complaint | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0600 | D Potential harm, isolated | Corrected April 6, 2024 |
| January 18, 2024 Fire safety | List the names and contact information of those in the facility. Emergency Preparedness Deficiencies · Tag E0030 | E Potential harm, pattern | Corrected January 24, 2024 |
| January 18, 2024 Fire safety | Install corridor and hallway doors that block smoke. Smoke Deficiencies · Tag K0363 | E Potential harm, pattern | Corrected February 23, 2024 |
| January 18, 2024 Fire safety | Properly select, install, inspect, or maintain portable fire extinguishes. Smoke Deficiencies · Tag K0355 | E Potential harm, pattern | Corrected January 24, 2024 |
| January 18, 2024 Fire safety | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. Smoke Deficiencies · Tag K0321 | E Potential harm, pattern | Corrected January 24, 2024 |
| January 18, 2024 Fire safety | Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements. Egress Deficiencies · Tag K0222 | E Potential harm, pattern | Corrected February 23, 2024 |
| January 18, 2024 Fire safety | Ensure smoke barriers are constructed to a 1 hour fire resistance rating. Smoke Deficiencies · Tag K0372 | E Potential harm, pattern | Corrected February 23, 2024 |
| January 18, 2024 Complaint | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · Tag F0842 | D Potential harm, isolated | Corrected January 22, 2024 |
| November 8, 2023 Complaint | Protect each resident from the wrongful use of the resident's belongings or money. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0602 | E Potential harm, pattern | Corrected December 22, 2023 |
| November 8, 2023 Complaint | Develop and implement policies and procedures to prevent abuse, neglect, and theft. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0607 | D Potential harm, isolated | Corrected December 22, 2023 |
| November 8, 2023 Complaint | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0600 | D Potential harm, isolated | Corrected December 22, 2023 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports no federal fines or payment denials in the past three years.
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| FLETCHER, TODD Individual | corporate director | NOT APPLICABLE | 05/01/2021 |
| LAY, LISA Individual | corporate director | NOT APPLICABLE | 04/24/2017 |
| PRESTON, FORREST Individual | corporate director | NOT APPLICABLE | 01/06/1976 |
| SWANKER, RICHARD Individual | corporate director | NOT APPLICABLE | 01/01/2022 |
| ZIEGLER, JAMES Individual | corporate director | NOT APPLICABLE | 09/18/2001 |
| CROSS, CINDY Individual | corporate officer | NOT APPLICABLE | 04/21/1994 |
| FLETCHER, TODD Individual | corporate officer | NOT APPLICABLE | 11/02/2020 |
| HENRY, TERRY Individual | corporate officer | NOT APPLICABLE | 08/16/1999 |
| LAY, LISA Individual | corporate officer | NOT APPLICABLE | 02/08/2018 |
| PRESTON, FORREST Individual | corporate officer | NOT APPLICABLE | 01/06/1976 |
| SWANKER, RICHARD Individual | corporate officer | NOT APPLICABLE | 04/01/2011 |
| THURMOND, JOAN Individual | corporate officer | NOT APPLICABLE | 09/21/2000 |
| ZIEGLER, JAMES Individual | corporate officer | NOT APPLICABLE | 08/16/1999 |
| LIFE CARE CENTERS OF AMERICA, INC. Organization | operational/managerial control | NOT APPLICABLE | 04/01/1994 |
| WILKOFF, ROSS Individual | w-2 managing employee | NOT APPLICABLE | 07/23/2021 |
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- Abuse citation
★★★★★2Below averageVi at Grayhawk, A Vi and Plaza Companies Community
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Frequently asked questions
What is Life Care Center of Paradise Valley's rating?
Life Care Center of Paradise Valley has 3 out of 5 stars on the CMS overall star rating. The average for Arizona nursing homes is 3.3 stars.
How many inspection citations did Life Care Center of Paradise Valley receive?
Its most recent standard health inspection found 4 citations, compared with a Arizona average of 6.3. Every citation is listed on this page with its severity.
Does Life Care Center of Paradise Valley accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Life Care Center of Paradise Valley?
It is for profit - corporation and part of Life Care Centers of America. The ownership section on this page lists the owners and managers reported to CMS.
Where is Life Care Center of Paradise Valley and how do I contact it?
Life Care Center of Paradise Valley is at 4065 East Bell Road, Phoenix, AZ 85032. Phone: (602) 867-0212.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.