nursing home in Payson, AZ
Payson Care Center
107 East Lone Pine Drive, Payson, AZ 85541 · (928) 474-6896
★★★★★2
Below average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★2
- Staffing★★★★★3
- Quality measures★★★★★4
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Payson Care Center at a glance
Payson Care Center is a 163-bed for-profit nursing home in Payson, Arizona (Gila County).
CMS gives it 2 out of 5 stars on its overall star rating, worse than the Arizona average of 3.3.
Residents receive about 4 hours of nursing care per day (0.8 of them from registered nurses), close to the state average of 4 hours.
Its most recent standard health inspection (March 7, 2025) found 7 health citations. The Arizona average is 6.3.
It has not received a federal fine in the past three years.
Nursing staff turnover is 53.5% per year (state average 45.2%).
Facility details
- Type
- Nursing home
- Ownership
- For Profit - Limited Liability Company
- Beds
- 163
- Certified for
- Medicare and Medicaid
- Chain / affiliated entity
- Life Care Centers of America
- Medicare-certified since
- November 25, 1985
- Resident/family council
- Resident
- County
- Gila County
- CMS Certification Number
- 035117
Ratings
| Measure | This facility | Arizona avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 2 / 5 | 3.3 / 5 | 3 / 5 | Worse |
| Health inspection rating ⓘ (higher is better) | 2 / 5 | 2.8 / 5 | 2.8 / 5 | Worse |
| Staffing rating ⓘ (higher is better) | 3 / 5 | 2.9 / 5 | 2.9 / 5 | Average |
| Quality measures rating ⓘ (higher is better) | 4 / 5 | 4.5 / 5 | 3.6 / 5 | Average |
| Long-stay quality rating (higher is better) | 3 / 5 | 4.4 / 5 | 3.8 / 5 | Worse |
| Short-stay (rehab) quality rating (higher is better) | 5 / 5 | 4.5 / 5 | 3.3 / 5 | Better |
Staffing
| Measure | This facility | Arizona avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 3.96 hrs | 3.98 hrs | 3.86 hrs | Average |
| Registered nurse hours per resident per day (higher is better) | 0.82 hrs | 0.70 hrs | 0.69 hrs | Better |
| Nurse aide hours per resident per day (higher is better) | 2.13 hrs | 2.24 hrs | 2.32 hrs | Worse |
| Weekend nurse staff hours per resident per day (higher is better) | 3.55 hrs | 3.51 hrs | 3.42 hrs | Average |
| Nursing staff turnover (yearly) (lower is better) | 53.5% | 45.2% | 45.8% | Worse |
| Registered nurse turnover (yearly) (lower is better) | 50% | 43.6% | 42.9% | Worse |
| Administrators who left in the past year (lower is better) | 2 | 0 | 1 | Worse |
Inspections
| Measure | This facility | Arizona avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 7 | 6 | 9 | Better |
| Citations from complaint investigations (latest cycle) (lower is better) | 1 | 3 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 46 | 41 | 80.6 | Better |
Penalties
| Measure | This facility | Arizona avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 0 | 0 | 1 | Better |
| Total fines in the past 3 years (lower is better) | $0 | $8,928 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 0 | 0 | 1 | Better |
Size
| Measure | This facility | Arizona avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 163 | 114 | 107 | |
| Average residents per day | 41 | 88 | 86 | |
| Occupancy | 25.2% | 79.6% | 80.9% |
Long-stay residents
| Measure | This facility | Arizona avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 2.4% | 2.1% | 3.2% | Better |
| Long-stay residents with pressure ulcers (lower is better) | 4.4% | 4.4% | 4.6% | Average |
| Long-stay residents given antipsychotic medication (lower is better) | 10% | 10.6% | 15.4% | Better |
| Long-stay residents with a urinary tract infection (lower is better) | 4% | 1.2% | 1.6% | Worse |
| Long-stay residents with a catheter left in the bladder (lower is better) | 3.3% | 0.8% | 0.8% | Worse |
| Long-stay residents needing more help with daily activities (lower is better) | 12.4% | 10.7% | 13.9% | Better |
| Long-stay residents whose walking worsened (lower is better) | 8.1% | 12.8% | 14.1% | Better |
| Long-stay residents who lose too much weight (lower is better) | 9.4% | 5.3% | 5.2% | Worse |
| Long-stay residents with depressive symptoms (lower is better) | 17.1% | 3.9% | 12.8% | Worse |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0.3% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 12% | 21% | 19.5% | Better |
| Long-stay residents with new or worse incontinence (lower is better) | 20.3% | 20.6% | 19% | Worse |
| Long-stay residents given a flu vaccine (higher is better) | 96.7% | 94.6% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 100% | 96.9% | 93.6% | Better |
Short-stay residents
| Measure | This facility | Arizona avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 0.4% | 1.2% | 1.6% | Better |
| Short-stay residents given a flu vaccine (higher is better) | 87.7% | 87.3% | 79.8% | Better |
| Short-stay residents given a pneumonia vaccine (higher is better) | 94.6% | 91.8% | 82% | Better |
Inspection citations
State inspectors cited this home for 30 health deficiencies and 18 fire safety deficiencies in the inspection records CMS currently publishes. None were rated as causing actual harm to residents.
| Date | Citation | Severity | Status |
|---|---|---|---|
| April 17, 2025 Complaint | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected May 13, 2025 |
| March 7, 2025 Fire safety | Install corridor and hallway doors that block smoke. Smoke Deficiencies · Tag K0363 | E Potential harm, pattern | Corrected April 13, 2025 |
| March 7, 2025 Fire safety | Ensure smoke barriers are constructed to a 1 hour fire resistance rating. Smoke Deficiencies · Tag K0372 | E Potential harm, pattern | Corrected April 13, 2025 |
| March 7, 2025 Fire safety | Have proper medical gas storage and administration areas. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0923 | E Potential harm, pattern | Corrected April 13, 2025 |
| March 7, 2025 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | E Potential harm, pattern | Corrected April 13, 2025 |
| March 7, 2025 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | E Potential harm, pattern | Corrected April 13, 2025 |
| March 7, 2025 Fire safety | Have properly installed electrical wiring and gas equipment. Services Deficiencies · Tag K0511 | E Potential harm, pattern | Corrected April 13, 2025 |
| March 7, 2025 Fire safety | Develop and maintain an Emergency Preparedness Program (EP). Emergency Preparedness Deficiencies · Tag E0004 | E Potential harm, pattern | Corrected April 13, 2025 |
| March 7, 2025 Fire safety | Install a fire alarm system that can be heard throughout the facility. Smoke Deficiencies · Tag K0341 | E Potential harm, pattern | Corrected April 13, 2025 |
| March 7, 2025 Standard | Ensure each resident’s drug regimen must be free from unnecessary drugs. Pharmacy Service Deficiencies · Tag F0757 | E Potential harm, pattern | Corrected April 11, 2025 |
| March 7, 2025 Standard | Develop, implement, and/or maintain an effective training program for all new and existing staff members. Administration Deficiencies · Tag F0940 | E Potential harm, pattern | Corrected April 11, 2025 |
| March 7, 2025 Standard | Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0943 | E Potential harm, pattern | Corrected April 11, 2025 |
| March 7, 2025 Complaint | Respond appropriately to all alleged violations. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0610 | D Potential harm, isolated | Corrected April 11, 2025 |
| March 7, 2025 Standard | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. Resident Rights Deficiencies · Tag F0582 | D Potential harm, isolated | Corrected April 11, 2025 |
| March 7, 2025 Standard | Provide specialized rehabilitative services by qualified personnel, when ordered for a resident by a doctor. Quality of Life and Care Deficiencies · Tag F0826 | D Potential harm, isolated | Corrected April 11, 2025 |
| March 7, 2025 Standard | Provide appropriate care/assistance for a resident with a prosthesis. Quality of Life and Care Deficiencies · Tag F0696 | D Potential harm, isolated | Corrected April 11, 2025 |
| March 7, 2025 Complaint | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | D Potential harm, isolated | Corrected April 11, 2025 |
| March 7, 2025 Complaint | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0600 | D Potential harm, isolated | Corrected April 11, 2025 |
| January 30, 2025 Complaint | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · Tag F0842 | D Potential harm, isolated | Corrected March 12, 2025 |
| January 30, 2025 Complaint | Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · Tag F0695 | D Potential harm, isolated | Corrected March 12, 2025 |
| January 30, 2025 Complaint | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | D Potential harm, isolated | Corrected March 12, 2025 |
| January 14, 2025 Complaint | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0600 | E Potential harm, pattern | Corrected March 7, 2025 |
| January 14, 2025 Complaint | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · Tag F0842 | D Potential harm, isolated | Corrected March 7, 2025 |
| January 14, 2025 Complaint | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0609 | D Potential harm, isolated | Corrected March 7, 2025 |
| January 14, 2025 Complaint | Develop and implement policies and procedures to prevent abuse, neglect, and theft. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0607 | D Potential harm, isolated | Corrected March 7, 2025 |
| January 14, 2025 Complaint | Respond appropriately to all alleged violations. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0610 | D Potential harm, isolated | Corrected March 7, 2025 |
| April 6, 2023 Fire safety | Have approved installation, maintenance and testing program for fire alarm systems. Smoke Deficiencies · Tag K0345 | E Potential harm, pattern | Corrected June 9, 2023 |
| April 6, 2023 Fire safety | Install corridor and hallway doors that block smoke. Smoke Deficiencies · Tag K0363 | E Potential harm, pattern | Corrected June 9, 2023 |
| April 6, 2023 Fire safety | Properly select, install, inspect, or maintain portable fire extinguishes. Smoke Deficiencies · Tag K0355 | D Potential harm, isolated | Corrected June 9, 2023 |
| April 6, 2023 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | D Potential harm, isolated | Corrected June 9, 2023 |
| April 6, 2023 Fire safety | Have properly installed electrical wiring and gas equipment. Services Deficiencies · Tag K0511 | D Potential harm, isolated | Corrected June 9, 2023 |
| April 6, 2023 Fire safety | Ensure proper usage of power strips and extension cords. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0920 | D Potential harm, isolated | Corrected June 9, 2023 |
| April 6, 2023 Standard | Ensure the activities program is directed by a qualified professional. Quality of Life and Care Deficiencies · Tag F0680 | E Potential harm, pattern | Corrected June 9, 2023 |
| April 6, 2023 Standard | PASARR screening for Mental disorders or Intellectual Disabilities Resident Assessment and Care Planning Deficiencies · Tag F0645 | D Potential harm, isolated | Corrected June 9, 2023 |
| April 6, 2023 Standard | Keep residents' personal and medical records private and confidential. Resident Rights Deficiencies · Tag F0583 | D Potential harm, isolated | Corrected June 9, 2023 |
| January 27, 2022 Fire safety | Have properly installed hallway dispensers for alcohol-based hand rub. Smoke Deficiencies · Tag K0325 | D Potential harm, isolated | Corrected March 9, 2022 |
| January 27, 2022 Fire safety | Establish policies and procedures including evacuation. Emergency Preparedness Deficiencies · Tag E0020 | D Potential harm, isolated | Corrected March 9, 2022 |
| January 27, 2022 Fire safety | Install corridor and hallway doors that block smoke. Smoke Deficiencies · Tag K0363 | D Potential harm, isolated | Corrected March 9, 2022 |
| January 27, 2022 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | D Potential harm, isolated | Corrected March 9, 2022 |
| January 27, 2022 Standard | Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care Deficiencies · Tag F0686 | D Potential harm, isolated | Corrected February 24, 2022 |
| January 27, 2022 Standard | Plan the resident's discharge to meet the resident's goals and needs. Resident Assessment and Care Planning Deficiencies · Tag F0660 | D Potential harm, isolated | Corrected February 24, 2022 |
| January 27, 2022 Standard | Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · Tag F0641 | D Potential harm, isolated | Corrected February 24, 2022 |
| January 27, 2022 Standard | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. Resident Rights Deficiencies · Tag F0623 | D Potential harm, isolated | Corrected February 24, 2022 |
| January 27, 2022 Standard | Ensure that residents are fully informed and understand their health status, care and treatments. Resident Rights Deficiencies · Tag F0552 | D Potential harm, isolated | Corrected February 24, 2022 |
| January 27, 2022 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | D Potential harm, isolated | Corrected February 24, 2022 |
| January 27, 2022 Standard | Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · Tag F0677 | D Potential harm, isolated | Corrected February 24, 2022 |
| January 27, 2022 Standard | Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · Tag F0695 | D Potential harm, isolated | Corrected February 24, 2022 |
| January 27, 2022 Standard | Post nurse staffing information every day. Nursing and Physician Services Deficiencies · Tag F0732 | B No harm, pattern | Corrected February 24, 2022 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports no federal fines or payment denials in the past three years.
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| EGBO, OBINNA Individual | adp of the snf | NOT APPLICABLE | 06/10/2026 |
| LIFE CARE CENTERS OF AMERICA, INC. Organization | adp of the snf | NOT APPLICABLE | 03/14/2025 |
| PAYSON UNITED MEDICAL INVESTORS LLC Organization | adp of the snf | NOT APPLICABLE | 12/19/2007 |
| PRESTON, FORREST Individual | adp of the snf | NOT APPLICABLE | 12/19/2007 |
| WILLIAMS, JERMAINE Individual | adp of the snf | NOT APPLICABLE | 10/15/2025 |
| CROSS, CINDY Individual | corporate officer | NOT APPLICABLE | 04/21/1994 |
| HENRY, TERRY Individual | corporate officer | NOT APPLICABLE | 08/16/1999 |
| LAY, LISA Individual | corporate officer | NOT APPLICABLE | 02/09/2018 |
| SWANKER, RICHARD Individual | corporate officer | NOT APPLICABLE | 04/01/2011 |
| THURMOND, JOAN Individual | corporate officer | NOT APPLICABLE | 09/22/2000 |
| DEVELOPERS INVESTMENT COMPANY INC Organization | direct ownership interest | NOT APPLICABLE | 04/08/1989 |
| PRESTON, FORREST Individual | indirect ownership interest | NOT APPLICABLE | 04/08/1989 |
| BUTNER, NANCY Individual | managing control - governing body | NOT APPLICABLE | 09/16/2018 |
| KEENOM, STEPHANIE Individual | managing control - governing body | NOT APPLICABLE | 03/16/2025 |
| WILLIAMS, JERMAINE Individual | managing control - governing body | NOT APPLICABLE | 09/22/2025 |
| BUTNER, NANCY Individual | operational/managerial control | NOT APPLICABLE | 09/16/2018 |
| DEVELOPERS INVESTMENT COMPANY INC Organization | operational/managerial control | NOT APPLICABLE | 01/01/2006 |
| EGBO, OBINNA Individual | operational/managerial control | NOT APPLICABLE | 05/01/2026 |
| FLETCHER, TODD Individual | operational/managerial control | NOT APPLICABLE | 12/13/2024 |
| KEENOM, STEPHANIE Individual | operational/managerial control | NOT APPLICABLE | 03/16/2025 |
| LIFE CARE CENTERS OF AMERICA, INC. Organization | operational/managerial control | NOT APPLICABLE | 11/21/1984 |
| PRESTON, AUBREY Individual | operational/managerial control | NOT APPLICABLE | 12/13/2024 |
| WILLIAMS, JERMAINE Individual | operational/managerial control | NOT APPLICABLE | 09/22/2025 |
| ZIEGLER, JAMES Individual | operational/managerial control | NOT APPLICABLE | 12/13/2024 |
Other nursing homes near Payson Care Center
Rim Country Health & Retirement Community
807 West Longhorn Road, Payson, AZ 85541 · under 1 mi
For-profit · 109 beds
- Abuse citation
★★★★★2Below averageHaven of Camp Verde
86 West Salt Mine Road, Camp Verde, AZ 86322 · 38.1 mi
For-profit · 58 beds · Part of Haven Health
- Abuse citation
★★★★★3Average
Frequently asked questions
What is Payson Care Center's rating?
Payson Care Center has 2 out of 5 stars on the CMS overall star rating. The average for Arizona nursing homes is 3.3 stars.
How many inspection citations did Payson Care Center receive?
Its most recent standard health inspection found 7 citations, compared with a Arizona average of 6.3. Every citation is listed on this page with its severity.
Does Payson Care Center accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Payson Care Center?
It is for profit - limited liability company and part of Life Care Centers of America. The ownership section on this page lists the owners and managers reported to CMS.
Where is Payson Care Center and how do I contact it?
Payson Care Center is at 107 East Lone Pine Drive, Payson, AZ 85541. Phone: (928) 474-6896.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.