Acute care hospital in Point Pleasant, WV
Rivers Health
2520 Valley Drive, Point Pleasant, WV 25550 · (304) 675-4340
CMS overall hospital star rating
- Patient survey★★★★★4
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Rivers Health at a glance
Rivers Health is a non-profit acute care hospital in Point Pleasant, West Virginia (Mason County).
CMS gives it 1 out of 5 stars on its overall hospital star rating, worse than the West Virginia average of 2.8.
62% of surveyed patients said they would definitely recommend the hospital (national average 71.2%).
Emergency patients sent home typically spent 104 minutes in the ER, better than the West Virginia median of 145 minutes.
Across CMS mortality, safety and readmission measures, it performed better than the national rate on 0 and worse on 2.
Facility details
- Type
- Acute care hospital
- Ownership
- Voluntary Non-Profit - Private
- Emergency services
- Yes
- County
- Mason County
- CMS Certification Number
- 510012
How CMS scored this hospital
Number of measures in each group where the hospital was better, no different, or worse than the national rate.
| Measure group | Better | No different | Worse |
|---|---|---|---|
| Mortality (death rates) | 0 | 4 | 0 |
| Safety of care | 0 | 2 | 0 |
| Readmissions | 0 | 4 | 2 |
Ratings
| Measure | This facility | West Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall hospital star rating ⓘ (higher is better) | 1 / 5 | 2.8 / 5 | 3.2 / 5 | Worse |
Patient survey
| Measure | This facility | West Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Patient survey summary rating ⓘ (higher is better) | 4 / 5 | 3.7 / 5 | 3.3 / 5 | Better |
| Patients who rated the hospital 9 or 10 out of 10 (higher is better) | 67% | 74.1% | 71.7% | Worse |
| Patients who would definitely recommend the hospital (higher is better) | 62% | 72.6% | 71.2% | Worse |
| Nurse communication (higher is better) | 5 / 5 | 4.1 / 5 | 3.4 / 5 | Better |
| Doctor communication (higher is better) | 3 / 5 | 3.6 / 5 | 3.1 / 5 | Average |
| Communication about medicines (higher is better) | 4 / 5 | 3.4 / 5 | 2.7 / 5 | Better |
| Discharge information (higher is better) | 4 / 5 | 3.6 / 5 | 3.3 / 5 | Better |
| Cleanliness (higher is better) | 3 / 5 | 3.7 / 5 | 3.4 / 5 | Average |
| Quietness at night (higher is better) | 3 / 5 | 3.5 / 5 | 3.3 / 5 | Average |
| Completed patient surveys | 129 | 467 | 611 |
Emergency room
| Measure | This facility | West Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Median time in the ER before leaving ⓘ (lower is better) | 104 min | 145 min | 157 min | Better |
| Patients who left the ER before being seen (lower is better) | 1% | 1.7% | 1.7% | Better |
| Emergency department volume | low |
Timely care
| Measure | This facility | West Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Appropriate care for severe sepsis and septic shock (higher is better) | 45% | 58.1% | 63.8% | Worse |
| Healthcare workers given a flu vaccine (higher is better) | 94% | 86.7% | 74.5% | Better |
Death rates (30-day)
| Measure | This facility | West Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Death rate for heart failure patients (lower is better) | 11.1% | 11.2% | 11.1% | Average |
| Death rate for pneumonia patients (lower is better) | 16.3% | 16.1% | 15.3% | Worse |
| Death rate for stroke patients (lower is better) | 12.2% | 12.3% | 12.1% | Average |
| Death rate for COPD patients (lower is better) | 8.3% | 8.4% | 8.6% | Average |
Readmissions (30-day)
| Measure | This facility | West Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Readmission rate after heart failure (lower is better) | 21.1% | 22.1% | 21.4% | Average |
| Readmission rate after pneumonia (lower is better) | 16.8% | 17.6% | 17.3% | Average |
| Readmission rate after COPD (lower is better) | 20.9% | 20.2% | 19.9% | Worse |
Safety & infections
| Measure | This facility | West Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Serious complications (patient safety composite) (lower is better) | 0.98 | 1.08 | 1.00 | Average |
| C. difficile intestinal infections (lower is better) | 1.05 | 0.61 | 0.36 | Average |
Other hospitals near Rivers Health
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★★★★★4Above averageJackson General Hospital
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★★★★★3AverageAppalachian Behavioral Health Care
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★★★★★3AverageHolzer Medical Center Jackson
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Frequently asked questions
What is Rivers Health's rating?
Rivers Health has 1 out of 5 stars on the CMS overall hospital star rating. The average for West Virginia hospitals is 2.8 stars.
How long is the ER wait at Rivers Health?
Patients treated and sent home from the emergency department spent a median of 104 minutes there, from arrival to departure. The West Virginia median is 145 minutes.
Does Rivers Health have an emergency room?
Yes. CMS lists it as providing emergency services.
Where is Rivers Health and how do I contact it?
Rivers Health is at 2520 Valley Drive, Point Pleasant, WV 25550. Phone: (304) 675-4340.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.