Acute care hospital in Christiansburg, VA
Carilion New River Valley Medical Center
2900 Lamb Circle, Christiansburg, VA 24073 · (540) 731-2000
CMS overall hospital star rating
- Patient survey★★★★★3
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Carilion New River Valley Medical Center at a glance
Carilion New River Valley Medical Center is a non-profit acute care hospital in Christiansburg, Virginia (Montgomery County).
CMS gives it 4 out of 5 stars on its overall hospital star rating, close to the Virginia average of 3.7.
75% of surveyed patients said they would definitely recommend the hospital (national average 71.2%).
Emergency patients sent home typically spent 211 minutes in the ER, worse than the Virginia median of 165 minutes.
Across CMS mortality, safety and readmission measures, it performed better than the national rate on 1 and worse on 1.
Facility details
- Type
- Acute care hospital
- Ownership
- Voluntary Non-Profit - Private
- Emergency services
- Yes
- Birthing-friendly designation
- Yes
- County
- Montgomery County
- CMS Certification Number
- 490042
How CMS scored this hospital
Number of measures in each group where the hospital was better, no different, or worse than the national rate.
| Measure group | Better | No different | Worse |
|---|---|---|---|
| Mortality (death rates) | 0 | 7 | 0 |
| Safety of care | 0 | 5 | 1 |
| Readmissions | 1 | 8 | 0 |
Ratings
| Measure | This facility | Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall hospital star rating ⓘ (higher is better) | 4 / 5 | 3.7 / 5 | 3.2 / 5 | Better |
Patient survey
| Measure | This facility | Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Patient survey summary rating ⓘ (higher is better) | 3 / 5 | 3.5 / 5 | 3.3 / 5 | Average |
| Patients who rated the hospital 9 or 10 out of 10 (higher is better) | 69% | 71.9% | 71.7% | Average |
| Patients who would definitely recommend the hospital (higher is better) | 75% | 70.4% | 71.2% | Better |
| Nurse communication (higher is better) | 4 / 5 | 3.8 / 5 | 3.4 / 5 | Better |
| Doctor communication (higher is better) | 4 / 5 | 3.5 / 5 | 3.1 / 5 | Better |
| Communication about medicines (higher is better) | 3 / 5 | 2.8 / 5 | 2.7 / 5 | Average |
| Discharge information (higher is better) | 3 / 5 | 3.4 / 5 | 3.3 / 5 | Average |
| Cleanliness (higher is better) | 3 / 5 | 3.7 / 5 | 3.4 / 5 | Average |
| Quietness at night (higher is better) | 2 / 5 | 3.4 / 5 | 3.3 / 5 | Worse |
| Completed patient surveys | 867 | 684 | 611 |
Emergency room
| Measure | This facility | Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Median time in the ER before leaving ⓘ (lower is better) | 211 min | 165 min | 157 min | Worse |
| Patients who left the ER before being seen (lower is better) | 1% | 1.7% | 1.7% | Better |
| Emergency department volume | medium |
Timely care
| Measure | This facility | Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Appropriate care for severe sepsis and septic shock (higher is better) | 37% | 64.4% | 63.8% | Worse |
| Healthcare workers given a flu vaccine (higher is better) | 97% | 83.1% | 74.5% | Better |
Death rates (30-day)
| Measure | This facility | Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Death rate for heart attack patients (lower is better) | 13% | 11.7% | 11.8% | Worse |
| Death rate for heart failure patients (lower is better) | 8.7% | 11% | 11.1% | Better |
| Death rate for pneumonia patients (lower is better) | 15.1% | 15.2% | 15.3% | Average |
| Death rate for stroke patients (lower is better) | 12.2% | 11.7% | 12.1% | Average |
| Death rate for COPD patients (lower is better) | 8.2% | 8.6% | 8.6% | Average |
Readmissions (30-day)
| Measure | This facility | Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Readmission rate after heart attack (lower is better) | 14.4% | 14.2% | 14.4% | Average |
| Readmission rate after heart failure (lower is better) | 20.6% | 21.2% | 21.4% | Average |
| Readmission rate after pneumonia (lower is better) | 17% | 17.4% | 17.3% | Average |
| Readmission rate after COPD (lower is better) | 19.5% | 19.7% | 19.9% | Average |
Safety & infections
| Measure | This facility | Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Serious complications (patient safety composite) (lower is better) | 1.70 | 0.97 | 1.00 | Worse |
| Central line bloodstream infections (CLABSI) ⓘ (lower is better) | 0.00 | 0.37 | 0.58 | Average |
| Catheter-associated urinary tract infections (CAUTI) (lower is better) | 0.64 | 0.37 | 0.48 | Average |
| Surgical site infections after colon surgery (lower is better) | 1.12 | 0.74 | 0.80 | Average |
| MRSA bloodstream infections (lower is better) | 1.27 | 0.57 | 0.68 | Average |
| C. difficile intestinal infections (lower is better) | 0.49 | 0.20 | 0.36 | Better |
Other hospitals near Carilion New River Valley Medical Center
Lewisgale Hospital Montgomery
3700 South Main Street, Blacksburg, VA 24060 · 8.7 mi
Acute Care Hospitals · For-profit
★★★★★3Average- Not rated
Lewisgale Medical Center
1900 Electric Road, Salem, VA 24153 · 20.7 mi
Acute Care Hospitals · For-profit
★★★★★2Below averageSalem VA Medical Center
1970 Roanoke Boulevard, Salem, VA 24153 · 20.7 mi
Acute Care - Veterans Administration · Government
★★★★★4Above averageCarilion Giles Community Hospital
159 Hartley Way, Pearisburg, VA 24134 · 21 mi
Critical Access Hospitals · Non-profit
★★★★★4Above averageLewisgale Hospital Pulaski
2400 Lee Highway, Pulaski, VA 24301 · 22.3 mi
Acute Care Hospitals · For-profit
★★★★★4Above average
Frequently asked questions
What is Carilion New River Valley Medical Center's rating?
Carilion New River Valley Medical Center has 4 out of 5 stars on the CMS overall hospital star rating. The average for Virginia hospitals is 3.7 stars.
How long is the ER wait at Carilion New River Valley Medical Center?
Patients treated and sent home from the emergency department spent a median of 211 minutes there, from arrival to departure. The Virginia median is 165 minutes.
Does Carilion New River Valley Medical Center have an emergency room?
Yes. CMS lists it as providing emergency services.
Where is Carilion New River Valley Medical Center and how do I contact it?
Carilion New River Valley Medical Center is at 2900 Lamb Circle, Christiansburg, VA 24073. Phone: (540) 731-2000.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.