Acute care hospital (Veterans Affairs) in Asheville, NC
Asheville-Oteen VA Medical Center
1100 Tunnel Road, Asheville, NC 28805 · (828) 298-7911
CMS overall hospital star rating
- Patient survey★★★★★5
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Asheville-Oteen VA Medical Center at a glance
Asheville-Oteen VA Medical Center is a government acute care hospital (Veterans Affairs) in Asheville, North Carolina (Buncombe County).
CMS gives it 4 out of 5 stars on its overall hospital star rating, better than the North Carolina average of 3.3.
94% of surveyed patients said they would definitely recommend the hospital (national average 71.2%).
Across CMS mortality, safety and readmission measures, it performed better than the national rate on 4 and worse on 0.
Facility details
- Type
- Acute care hospital (Veterans Affairs)
- Ownership
- Veterans Health Administration
- Emergency services
- Yes
- County
- Buncombe County
- CMS Certification Number
- 34036F
How CMS scored this hospital
Number of measures in each group where the hospital was better, no different, or worse than the national rate.
| Measure group | Better | No different | Worse |
|---|---|---|---|
| Mortality (death rates) | 1 | 4 | 0 |
| Safety of care | 0 | 3 | 0 |
| Readmissions | 3 | 3 | 0 |
Ratings
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall hospital star rating ⓘ (higher is better) | 4 / 5 | 3.3 / 5 | 3.2 / 5 | Better |
Patient survey
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Patient survey summary rating ⓘ (higher is better) | 5 / 5 | 3.4 / 5 | 3.3 / 5 | Better |
| Patients who rated the hospital 9 or 10 out of 10 (higher is better) | 92% | 71.4% | 71.7% | Better |
| Patients who would definitely recommend the hospital (higher is better) | 94% | 70% | 71.2% | Better |
| Nurse communication (higher is better) | 5 / 5 | 3.6 / 5 | 3.4 / 5 | Better |
| Doctor communication (higher is better) | 5 / 5 | 3.5 / 5 | 3.1 / 5 | Better |
| Communication about medicines (higher is better) | 5 / 5 | 2.8 / 5 | 2.7 / 5 | Better |
| Discharge information (higher is better) | 5 / 5 | 3.4 / 5 | 3.3 / 5 | Better |
| Cleanliness (higher is better) | 4 / 5 | 3.3 / 5 | 3.4 / 5 | Better |
| Quietness at night (higher is better) | 4 / 5 | 3.4 / 5 | 3.3 / 5 | Better |
| Completed patient surveys | 531 | 685 | 611 |
Death rates (30-day)
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Death rate for heart attack patients (lower is better) | 10.6% | 11.9% | 11.8% | Better |
| Death rate for heart failure patients (lower is better) | 10.1% | 11.3% | 11.1% | Better |
| Death rate for pneumonia patients (lower is better) | 11.8% | 15.4% | 15.3% | Better |
| Death rate for COPD patients (lower is better) | 7.6% | 8.8% | 8.6% | Better |
Readmissions (30-day)
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Readmission rate after heart attack (lower is better) | 14.8% | 14.2% | 14.4% | Average |
| Readmission rate after heart failure (lower is better) | 21.3% | 21.4% | 21.4% | Average |
| Readmission rate after pneumonia (lower is better) | 18.6% | 17.1% | 17.3% | Worse |
| Readmission rate after COPD (lower is better) | 19.4% | 19.8% | 19.9% | Average |
| Readmission rate after hip/knee replacement (lower is better) | 5% | 5.7% | 5.8% | Better |
Safety & infections
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Complication rate for hip/knee replacement (lower is better) | 2.9% | 4% | 4.2% | Better |
| Serious complications (patient safety composite) (lower is better) | 1.10 | 0.99 | 1.00 | Average |
| Catheter-associated urinary tract infections (CAUTI) (lower is better) | 0.36 | 0.55 | 0.48 | Average |
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Frequently asked questions
What is Asheville-Oteen VA Medical Center's rating?
Asheville-Oteen VA Medical Center has 4 out of 5 stars on the CMS overall hospital star rating. The average for North Carolina hospitals is 3.3 stars.
Does Asheville-Oteen VA Medical Center have an emergency room?
Yes. CMS lists it as providing emergency services.
Where is Asheville-Oteen VA Medical Center and how do I contact it?
Asheville-Oteen VA Medical Center is at 1100 Tunnel Road, Asheville, NC 28805. Phone: (828) 298-7911.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.