Acute care hospital in Charlotte, NC
Novant Health Ballantyne Medical Center
10905 Providence Road W, Charlotte, NC 28277 · (704) 384-4000
CMS overall hospital star rating
- Patient survey★★★★★4
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Novant Health Ballantyne Medical Center at a glance
Novant Health Ballantyne Medical Center is a non-profit acute care hospital in Charlotte, North Carolina (Mecklenburg County).
CMS has not published a overall hospital star rating for this hospital, usually because it has too little recent data.
82% of surveyed patients said they would definitely recommend the hospital (national average 71.2%).
Emergency patients sent home typically spent 192 minutes in the ER, close to the North Carolina median of 183 minutes.
Across CMS mortality, safety and readmission measures, it performed better than the national rate on 1 and worse on 0.
Facility details
- Type
- Acute care hospital
- Ownership
- Voluntary Non-Profit - Private
- Emergency services
- Yes
- Birthing-friendly designation
- Yes
- County
- Mecklenburg County
- CMS Certification Number
- 340195
How CMS scored this hospital
Number of measures in each group where the hospital was better, no different, or worse than the national rate.
| Measure group | Better | No different | Worse |
|---|---|---|---|
| Mortality (death rates) | 0 | 2 | 0 |
| Safety of care | 0 | 2 | 0 |
| Readmissions | 1 | 2 | 0 |
Patient survey
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Patient survey summary rating ⓘ (higher is better) | 4 / 5 | 3.4 / 5 | 3.3 / 5 | Better |
| Patients who rated the hospital 9 or 10 out of 10 (higher is better) | 83% | 71.4% | 71.7% | Better |
| Patients who would definitely recommend the hospital (higher is better) | 82% | 70% | 71.2% | Better |
| Nurse communication (higher is better) | 4 / 5 | 3.6 / 5 | 3.4 / 5 | Better |
| Doctor communication (higher is better) | 4 / 5 | 3.5 / 5 | 3.1 / 5 | Better |
| Communication about medicines (higher is better) | 4 / 5 | 2.8 / 5 | 2.7 / 5 | Better |
| Discharge information (higher is better) | 4 / 5 | 3.4 / 5 | 3.3 / 5 | Better |
| Cleanliness (higher is better) | 4 / 5 | 3.3 / 5 | 3.4 / 5 | Better |
| Quietness at night (higher is better) | 4 / 5 | 3.4 / 5 | 3.3 / 5 | Better |
| Completed patient surveys | 309 | 685 | 611 |
Emergency room
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Median time in the ER before leaving ⓘ (lower is better) | 192 min | 183 min | 157 min | Worse |
| Patients who left the ER before being seen (lower is better) | 2% | 2.3% | 1.7% | Worse |
| Emergency department volume | low |
Timely care
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Appropriate care for severe sepsis and septic shock (higher is better) | 92% | 63.5% | 63.8% | Better |
| Healthcare workers given a flu vaccine (higher is better) | 90% | 85.9% | 74.5% | Better |
Death rates (30-day)
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Death rate for heart failure patients (lower is better) | 8.4% | 11.3% | 11.1% | Better |
| Death rate for pneumonia patients (lower is better) | 14.1% | 15.4% | 15.3% | Better |
| Death rate for stroke patients (lower is better) | 11.6% | 12.3% | 12.1% | Average |
| Death rate for COPD patients (lower is better) | 8.3% | 8.8% | 8.6% | Average |
Readmissions (30-day)
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Readmission rate after heart failure (lower is better) | 21.1% | 21.4% | 21.4% | Average |
| Readmission rate after pneumonia (lower is better) | 15.9% | 17.1% | 17.3% | Better |
| Readmission rate after COPD (lower is better) | 19.4% | 19.8% | 19.9% | Average |
Safety & infections
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Serious complications (patient safety composite) (lower is better) | 0.97 | 0.99 | 1.00 | Average |
| C. difficile intestinal infections (lower is better) | 0.33 | 0.31 | 0.36 | Average |
Other hospitals near Novant Health Ballantyne Medical Center
- ★★★★★3Average
Carolinas Medical Center/Behav Health
1000 Blythe Blvd, Charlotte, NC 28203 · 11.2 mi
Acute Care Hospitals · Government
★★★★★4Above averageNovant Health Mint Hill Medical Center
8201 Healthcare Loop, Charlotte, NC 28215 · 15.3 mi
Acute Care Hospitals · Non-profit
★★★★★5Much above averagePiedmont Medical Center
1731 Frank Gaston Blvd, Rock Hill, SC 29732 · 15.9 mi
Acute Care Hospitals · For-profit
★★★★★2Below average- ★★★★★4Above average
Atrium Health University City
8800 North Tyron Street, Charlotte, NC 28262 · 19.3 mi
Acute Care Hospitals · Government
★★★★★3Average
Frequently asked questions
What is Novant Health Ballantyne Medical Center's rating?
CMS has not published a star rating for Novant Health Ballantyne Medical Center. This usually means there is not enough recent data.
How long is the ER wait at Novant Health Ballantyne Medical Center?
Patients treated and sent home from the emergency department spent a median of 192 minutes there, from arrival to departure. The North Carolina median is 183 minutes.
Does Novant Health Ballantyne Medical Center have an emergency room?
Yes. CMS lists it as providing emergency services.
Where is Novant Health Ballantyne Medical Center and how do I contact it?
Novant Health Ballantyne Medical Center is at 10905 Providence Road W, Charlotte, NC 28277. Phone: (704) 384-4000.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.