Acute care hospital in Charlotte, NC
Carolinas Medical Center/Behav Health
1000 Blythe Blvd, Charlotte, NC 28203 · (704) 355-2000
CMS overall hospital star rating
- Patient survey★★★★★3
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Carolinas Medical Center/Behav Health at a glance
Carolinas Medical Center/Behav Health is a government acute care hospital in Charlotte, North Carolina (Mecklenburg County).
CMS gives it 4 out of 5 stars on its overall hospital star rating, better than the North Carolina average of 3.3.
71% of surveyed patients said they would definitely recommend the hospital (national average 71.2%).
Emergency patients sent home typically spent 196 minutes in the ER, worse than the North Carolina median of 183 minutes.
Across CMS mortality, safety and readmission measures, it performed better than the national rate on 4 and worse on 1.
Facility details
- Type
- Acute care hospital
- Ownership
- Government - Hospital District Or Authority
- Emergency services
- Yes
- Birthing-friendly designation
- Yes
- County
- Mecklenburg County
- CMS Certification Number
- 340113
How CMS scored this hospital
Number of measures in each group where the hospital was better, no different, or worse than the national rate.
| Measure group | Better | No different | Worse |
|---|---|---|---|
| Mortality (death rates) | 0 | 8 | 0 |
| Safety of care | 3 | 5 | 0 |
| Readmissions | 1 | 9 | 1 |
Ratings
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall hospital star rating ⓘ (higher is better) | 4 / 5 | 3.3 / 5 | 3.2 / 5 | Better |
Patient survey
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Patient survey summary rating ⓘ (higher is better) | 3 / 5 | 3.4 / 5 | 3.3 / 5 | Average |
| Patients who rated the hospital 9 or 10 out of 10 (higher is better) | 69% | 71.4% | 71.7% | Average |
| Patients who would definitely recommend the hospital (higher is better) | 71% | 70% | 71.2% | Average |
| Nurse communication (higher is better) | 3 / 5 | 3.6 / 5 | 3.4 / 5 | Average |
| Doctor communication (higher is better) | 3 / 5 | 3.5 / 5 | 3.1 / 5 | Average |
| Communication about medicines (higher is better) | 2 / 5 | 2.8 / 5 | 2.7 / 5 | Worse |
| Discharge information (higher is better) | 3 / 5 | 3.4 / 5 | 3.3 / 5 | Average |
| Cleanliness (higher is better) | 3 / 5 | 3.3 / 5 | 3.4 / 5 | Average |
| Quietness at night (higher is better) | 3 / 5 | 3.4 / 5 | 3.3 / 5 | Average |
| Completed patient surveys | 1,371 | 685 | 611 |
Emergency room
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Median time in the ER before leaving ⓘ (lower is better) | 196 min | 183 min | 157 min | Worse |
| Patients who left the ER before being seen (lower is better) | 2% | 2.3% | 1.7% | Worse |
| Emergency department volume | very high |
Timely care
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Appropriate care for severe sepsis and septic shock (higher is better) | 40% | 63.5% | 63.8% | Worse |
| Healthcare workers given a flu vaccine (higher is better) | 86% | 85.9% | 74.5% | Better |
Death rates (30-day)
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Death rate for heart attack patients (lower is better) | 8.7% | 11.9% | 11.8% | Better |
| Death rate for heart failure patients (lower is better) | 9.4% | 11.3% | 11.1% | Better |
| Death rate for pneumonia patients (lower is better) | 13.2% | 15.4% | 15.3% | Better |
| Death rate for stroke patients (lower is better) | 13.2% | 12.3% | 12.1% | Worse |
| Death rate for COPD patients (lower is better) | 6.8% | 8.8% | 8.6% | Better |
| Death rate for heart bypass surgery patients (lower is better) | 1.8% | 2.5% | 2.4% | Better |
Readmissions (30-day)
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Readmission rate after heart attack (lower is better) | 14.3% | 14.2% | 14.4% | Average |
| Readmission rate after heart failure (lower is better) | 20.8% | 21.4% | 21.4% | Average |
| Readmission rate after pneumonia (lower is better) | 16.9% | 17.1% | 17.3% | Average |
| Readmission rate after COPD (lower is better) | 20.8% | 19.8% | 19.9% | Average |
| Readmission rate after hip/knee replacement (lower is better) | 5.4% | 5.7% | 5.8% | Better |
| Readmission rate after heart bypass surgery (lower is better) | 9.6% | 10.9% | 11.1% | Better |
Safety & infections
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Complication rate for hip/knee replacement (lower is better) | 3.1% | 4% | 4.2% | Better |
| Serious complications (patient safety composite) (lower is better) | 0.88 | 0.99 | 1.00 | Average |
| Central line bloodstream infections (CLABSI) ⓘ (lower is better) | 1.01 | 0.66 | 0.58 | Average |
| Catheter-associated urinary tract infections (CAUTI) (lower is better) | 0.34 | 0.55 | 0.48 | Better |
| Surgical site infections after colon surgery (lower is better) | 1.04 | 0.93 | 0.80 | Average |
| Surgical site infections after abdominal hysterectomy (lower is better) | 0.80 | 1.27 | 1.04 | Average |
| MRSA bloodstream infections (lower is better) | 0.32 | 0.74 | 0.68 | Better |
| C. difficile intestinal infections (lower is better) | 0.33 | 0.31 | 0.36 | Better |
Other hospitals near Carolinas Medical Center/Behav Health
- ★★★★★3Average
Novant Health Mint Hill Medical Center
8201 Healthcare Loop, Charlotte, NC 28215 · 9.5 mi
Acute Care Hospitals · Non-profit
★★★★★5Much above averageAtrium Health University City
8800 North Tyron Street, Charlotte, NC 28262 · 10.2 mi
Acute Care Hospitals · Government
★★★★★3AverageNovant Health Ballantyne Medical Center
10905 Providence Road W, Charlotte, NC 28277 · 11.2 mi
Acute Care Hospitals · Non-profit
Not ratedNovant Health Huntersville Medical Center
10030 Gilead Road, Huntersville, NC 28078 · 13.5 mi
Acute Care Hospitals · Non-profit
★★★★★4Above averagePiedmont Medical Center
1731 Frank Gaston Blvd, Rock Hill, SC 29732 · 20.9 mi
Acute Care Hospitals · For-profit
★★★★★2Below average
Frequently asked questions
What is Carolinas Medical Center/Behav Health's rating?
Carolinas Medical Center/Behav Health has 4 out of 5 stars on the CMS overall hospital star rating. The average for North Carolina hospitals is 3.3 stars.
How long is the ER wait at Carolinas Medical Center/Behav Health?
Patients treated and sent home from the emergency department spent a median of 196 minutes there, from arrival to departure. The North Carolina median is 183 minutes.
Does Carolinas Medical Center/Behav Health have an emergency room?
Yes. CMS lists it as providing emergency services.
Where is Carolinas Medical Center/Behav Health and how do I contact it?
Carolinas Medical Center/Behav Health is at 1000 Blythe Blvd, Charlotte, NC 28203. Phone: (704) 355-2000.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.