Acute care hospital in Buffalo, NY
Mercy Hospital of Buffalo
565 Abbott Road, Buffalo, NY 14220 · (716) 826-7000
CMS overall hospital star rating
- Patient survey★★★★★3
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Mercy Hospital of Buffalo at a glance
Mercy Hospital of Buffalo is a non-profit acute care hospital in Buffalo, New York (Erie County).
CMS gives it 2 out of 5 stars on its overall hospital star rating, worse than the New York average of 2.8.
64% of surveyed patients said they would definitely recommend the hospital (national average 71.2%).
Emergency patients sent home typically spent 307 minutes in the ER, worse than the New York median of 200 minutes.
Across CMS mortality, safety and readmission measures, it performed better than the national rate on 4 and worse on 2.
Facility details
- Type
- Acute care hospital
- Ownership
- Voluntary Non-Profit - Private
- Emergency services
- Yes
- Birthing-friendly designation
- Yes
- County
- Erie County
- CMS Certification Number
- 330279
How CMS scored this hospital
Number of measures in each group where the hospital was better, no different, or worse than the national rate.
| Measure group | Better | No different | Worse |
|---|---|---|---|
| Mortality (death rates) | 0 | 8 | 0 |
| Safety of care | 3 | 3 | 0 |
| Readmissions | 1 | 5 | 2 |
Ratings
| Measure | This facility | New York avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall hospital star rating ⓘ (higher is better) | 2 / 5 | 2.8 / 5 | 3.2 / 5 | Worse |
Patient survey
| Measure | This facility | New York avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Patient survey summary rating ⓘ (higher is better) | 3 / 5 | 2.8 / 5 | 3.3 / 5 | Average |
| Patients who rated the hospital 9 or 10 out of 10 (higher is better) | 66% | 65.8% | 71.7% | Worse |
| Patients who would definitely recommend the hospital (higher is better) | 64% | 66.2% | 71.2% | Worse |
| Nurse communication (higher is better) | 3 / 5 | 2.9 / 5 | 3.4 / 5 | Average |
| Doctor communication (higher is better) | 3 / 5 | 2.7 / 5 | 3.1 / 5 | Average |
| Communication about medicines (higher is better) | 2 / 5 | 2.3 / 5 | 2.7 / 5 | Worse |
| Discharge information (higher is better) | 4 / 5 | 2.9 / 5 | 3.3 / 5 | Better |
| Cleanliness (higher is better) | 2 / 5 | 3 / 5 | 3.4 / 5 | Worse |
| Quietness at night (higher is better) | 2 / 5 | 2.3 / 5 | 3.3 / 5 | Worse |
| Completed patient surveys | 2,796 | 860 | 611 |
Emergency room
| Measure | This facility | New York avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Median time in the ER before leaving ⓘ (lower is better) | 307 min | 200 min | 157 min | Worse |
| Patients who left the ER before being seen (lower is better) | 3% | 2.3% | 1.7% | Worse |
| Emergency department volume | very high |
Timely care
| Measure | This facility | New York avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Appropriate care for severe sepsis and septic shock (higher is better) | 42% | 58.6% | 63.8% | Worse |
| Healthcare workers given a flu vaccine (higher is better) | 56% | 69.3% | 74.5% | Worse |
Death rates (30-day)
| Measure | This facility | New York avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Death rate for heart attack patients (lower is better) | 13.5% | 11.3% | 11.8% | Worse |
| Death rate for heart failure patients (lower is better) | 14.9% | 10.4% | 11.1% | Worse |
| Death rate for pneumonia patients (lower is better) | 15.5% | 14.6% | 15.3% | Average |
| Death rate for stroke patients (lower is better) | 13.3% | 11% | 12.1% | Worse |
| Death rate for COPD patients (lower is better) | 10.9% | 8.3% | 8.6% | Worse |
| Death rate for heart bypass surgery patients (lower is better) | 2.2% | 1.9% | 2.4% | Better |
Readmissions (30-day)
| Measure | This facility | New York avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Readmission rate after heart attack (lower is better) | 14% | 14.5% | 14.4% | Average |
| Readmission rate after heart failure (lower is better) | 19.1% | 21.9% | 21.4% | Better |
| Readmission rate after pneumonia (lower is better) | 16.1% | 17.8% | 17.3% | Better |
| Readmission rate after COPD (lower is better) | 19.1% | 20.3% | 19.9% | Average |
| Readmission rate after heart bypass surgery (lower is better) | 9.2% | 10.7% | 11.1% | Better |
Safety & infections
| Measure | This facility | New York avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Serious complications (patient safety composite) (lower is better) | 1.05 | 1.10 | 1.00 | Average |
| Central line bloodstream infections (CLABSI) ⓘ (lower is better) | 0.11 | 0.55 | 0.58 | Better |
| Catheter-associated urinary tract infections (CAUTI) (lower is better) | 0.22 | 0.43 | 0.48 | Better |
| Surgical site infections after colon surgery (lower is better) | 0.40 | 0.73 | 0.80 | Average |
| MRSA bloodstream infections (lower is better) | 0.74 | 0.62 | 0.68 | Average |
| C. difficile intestinal infections (lower is better) | 0.43 | 0.36 | 0.36 | Better |
Other hospitals near Mercy Hospital of Buffalo
- ★★★★★3Average
Western Ny Childrens Psychiatric Center
1010 East & West Road, West Seneca, NY 14224 · 3.8 mi
Psychiatric · Government
Not rated- Not rated
- Not rated
Upstate New York VA Healthcare System (Western Ny VA Healthcare System)
3495 Bailey Avenue, Buffalo, NY 14215 · 6.2 mi
Acute Care - Veterans Administration · Government
★★★★★5Much above averageErie County Medical Center
462 Grider Street, Buffalo, NY 14215 · 6.2 mi
Acute Care Hospitals · Non-profit
★★★★★2Below average
Frequently asked questions
What is Mercy Hospital of Buffalo's rating?
Mercy Hospital of Buffalo has 2 out of 5 stars on the CMS overall hospital star rating. The average for New York hospitals is 2.8 stars.
How long is the ER wait at Mercy Hospital of Buffalo?
Patients treated and sent home from the emergency department spent a median of 307 minutes there, from arrival to departure. The New York median is 200 minutes.
Does Mercy Hospital of Buffalo have an emergency room?
Yes. CMS lists it as providing emergency services.
Where is Mercy Hospital of Buffalo and how do I contact it?
Mercy Hospital of Buffalo is at 565 Abbott Road, Buffalo, NY 14220. Phone: (716) 826-7000.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.