Acute care hospital in Jamaica, NY

Queens Hospital Center

82-68 164th Street, Jamaica, NY 11432 · (718) 883-3000

★★★★★2

Below average
CMS overall hospital star rating

Patient survey★★★★★2

Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data

Queens Hospital Center at a glance

Queens Hospital Center is a non-profit acute care hospital in Jamaica, New York (Queens County).

CMS gives it 2 out of 5 stars on its overall hospital star rating, worse than the New York average of 2.8.

66% of surveyed patients said they would definitely recommend the hospital (national average 71.2%).

Emergency patients sent home typically spent 245 minutes in the ER, worse than the New York median of 200 minutes.

Across CMS mortality, safety and readmission measures, it performed better than the national rate on 3 and worse on 1.

Facility details

Type: Acute care hospital
Ownership: Voluntary Non-Profit - Other
Emergency services: Yes
Birthing-friendly designation: Yes
County: Queens County
CMS Certification Number: 330231

How CMS scored this hospital

Number of measures in each group where the hospital was better, no different, or worse than the national rate.

Measure group	Better	No different	Worse
Mortality (death rates)	0	5	0
Safety of care	2	4	0
Readmissions	1	2	1

Ratings

Measure	This facility	New York avg.	U.S. avg.	vs. U.S.
Overall hospital star rating ⓘ (higher is better)	2 / 5	2.8 / 5	3.2 / 5	Worse

Patient survey

Patients who rated the hospital 9 or 10 out of 10: this facility vs. New York and U.S. averages

Measure	This facility	New York avg.	U.S. avg.	vs. U.S.
Patient survey summary rating ⓘ (higher is better)	2 / 5	2.8 / 5	3.3 / 5	Worse
Patients who rated the hospital 9 or 10 out of 10 (higher is better)	65%	65.8%	71.7%	Worse
Patients who would definitely recommend the hospital (higher is better)	66%	66.2%	71.2%	Worse
Nurse communication (higher is better)	2 / 5	2.9 / 5	3.4 / 5	Worse
Doctor communication (higher is better)	2 / 5	2.7 / 5	3.1 / 5	Worse
Communication about medicines (higher is better)	2 / 5	2.3 / 5	2.7 / 5	Worse
Discharge information (higher is better)	2 / 5	2.9 / 5	3.3 / 5	Worse
Cleanliness (higher is better)	4 / 5	3 / 5	3.4 / 5	Better
Quietness at night (higher is better)	2 / 5	2.3 / 5	3.3 / 5	Worse
Completed patient surveys	378	860	611

Emergency room

Median time in the ER before leaving: this facility vs. New York and U.S. averages

Measure	This facility	New York avg.	U.S. avg.	vs. U.S.
Median time in the ER before leaving ⓘ (lower is better)	245 min	200 min	157 min	Worse
Patients who left the ER before being seen (lower is better)	1%	2.3%	1.7%	Better
Emergency department volume	very high

Timely care

Appropriate care for severe sepsis and septic shock: this facility vs. New York and U.S. averages

Measure	This facility	New York avg.	U.S. avg.	vs. U.S.
Appropriate care for severe sepsis and septic shock (higher is better)	23%	58.6%	63.8%	Worse
Healthcare workers given a flu vaccine (higher is better)	64%	69.3%	74.5%	Worse

Death rates (30-day)

Death rate for heart attack patients: this facility vs. New York and U.S. averages

Measure	This facility	New York avg.	U.S. avg.	vs. U.S.
Death rate for heart attack patients (lower is better)	11.5%	11.3%	11.8%	Average
Death rate for heart failure patients (lower is better)	9.7%	10.4%	11.1%	Better
Death rate for pneumonia patients (lower is better)	13.7%	14.6%	15.3%	Better
Death rate for stroke patients (lower is better)	10%	11%	12.1%	Better
Death rate for COPD patients (lower is better)	7.8%	8.3%	8.6%	Better

Readmissions (30-day)

Readmission rate after heart attack: this facility vs. New York and U.S. averages

Measure	This facility	New York avg.	U.S. avg.	vs. U.S.
Readmission rate after heart attack (lower is better)	14.4%	14.5%	14.4%	Average
Readmission rate after heart failure (lower is better)	22.4%	21.9%	21.4%	Average
Readmission rate after pneumonia (lower is better)	18.5%	17.8%	17.3%	Worse
Readmission rate after COPD (lower is better)	21.3%	20.3%	19.9%	Worse

Safety & infections

Serious complications (patient safety composite): this facility vs. New York and U.S. averages

Measure	This facility	New York avg.	U.S. avg.	vs. U.S.
Serious complications (patient safety composite) (lower is better)	0.88	1.10	1.00	Average
Central line bloodstream infections (CLABSI) ⓘ (lower is better)	0.00	0.55	0.58	Better
Catheter-associated urinary tract infections (CAUTI) (lower is better)	0.60	0.43	0.48	Average
Surgical site infections after colon surgery (lower is better)	1.59	0.73	0.80	Average
MRSA bloodstream infections (lower is better)	0.77	0.62	0.68	Average
C. difficile intestinal infections (lower is better)	0.41	0.36	0.36	Better

Other hospitals near Queens Hospital Center

Jamaica Hospital Medical Center
89th Avenue and Van Wyck Expressway, Jamaica, NY 11418 · 2.5 mi
Acute Care Hospitals · Non-profit
★★★★★1Much below average
Creedmoor Psychiatric Center
80-45 Winchester Blvd Bldg B, Queens Village, NY 11427 · 2.7 mi
Psychiatric · Government
Not rated
Flushing Hospital Medical Center
45th Avenue and Parsons Boulevard, Flushing, NY 11355 · 2.9 mi
Acute Care Hospitals · Non-profit
★★★★★2Below average
New York-Presbyterian/Queens
56-45 Main Street, Flushing, NY 11355 · 2.9 mi
Acute Care Hospitals · Non-profit
★★★★★5Much above average
New York City Childrens Psych Center
7403 Commonwealth Blvd, Bellerose, NY 11426 · 4 mi
Psychiatric · Government
Not rated
Elmhurst Hospital Center
79-01 Broadway, Elmhurst, NY 11373 · 4.8 mi
Acute Care Hospitals · Government
★★★★★2Below average

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Frequently asked questions

What is Queens Hospital Center's rating?

Queens Hospital Center has 2 out of 5 stars on the CMS overall hospital star rating. The average for New York hospitals is 2.8 stars.

How long is the ER wait at Queens Hospital Center?

Patients treated and sent home from the emergency department spent a median of 245 minutes there, from arrival to departure. The New York median is 200 minutes.

Does Queens Hospital Center have an emergency room?

Yes. CMS lists it as providing emergency services.

Where is Queens Hospital Center and how do I contact it?

Queens Hospital Center is at 82-68 164th Street, Jamaica, NY 11432. Phone: (718) 883-3000.

About this data

Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.