Acute care hospital in Olean, NY

Olean General Hospital

515 Main Street, Olean, NY 14760 · (716) 373-2600

★★★★★1

Much below average
CMS overall hospital star rating

Patient survey★★★★★2

Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data

Olean General Hospital at a glance

Olean General Hospital is a for-profit acute care hospital in Olean, New York (Cattaraugus County).

CMS gives it 1 out of 5 stars on its overall hospital star rating, worse than the New York average of 2.8.

42% of surveyed patients said they would definitely recommend the hospital (national average 71.2%).

Emergency patients sent home typically spent 140 minutes in the ER, better than the New York median of 200 minutes.

Across CMS mortality, safety and readmission measures, it performed better than the national rate on 0 and worse on 5.

Facility details

Type: Acute care hospital
Ownership: Proprietary
Emergency services: Yes
Birthing-friendly designation: Yes
County: Cattaraugus County
CMS Certification Number: 330103

How CMS scored this hospital

Number of measures in each group where the hospital was better, no different, or worse than the national rate.

Measure group	No different	Worse
Mortality (death rates)	5	2
Safety of care	7	0
Readmissions	7	3

Ratings

Measure	This facility	New York avg.	U.S. avg.	vs. U.S.
Overall hospital star rating ⓘ (higher is better)	1 / 5	2.8 / 5	3.2 / 5	Worse

Patient survey

Patients who rated the hospital 9 or 10 out of 10: this facility vs. New York and U.S. averages

Measure	This facility	New York avg.	U.S. avg.	vs. U.S.
Patient survey summary rating ⓘ (higher is better)	2 / 5	2.8 / 5	3.3 / 5	Worse
Patients who rated the hospital 9 or 10 out of 10 (higher is better)	45%	65.8%	71.7%	Worse
Patients who would definitely recommend the hospital (higher is better)	42%	66.2%	71.2%	Worse
Nurse communication (higher is better)	2 / 5	2.9 / 5	3.4 / 5	Worse
Doctor communication (higher is better)	2 / 5	2.7 / 5	3.1 / 5	Worse
Communication about medicines (higher is better)	1 / 5	2.3 / 5	2.7 / 5	Worse
Discharge information (higher is better)	3 / 5	2.9 / 5	3.3 / 5	Average
Cleanliness (higher is better)	1 / 5	3 / 5	3.4 / 5	Worse
Quietness at night (higher is better)	1 / 5	2.3 / 5	3.3 / 5	Worse
Completed patient surveys	599	860	611

Emergency room

Median time in the ER before leaving: this facility vs. New York and U.S. averages

Measure	This facility	New York avg.	U.S. avg.	vs. U.S.
Median time in the ER before leaving ⓘ (lower is better)	140 min	200 min	157 min	Better
Patients who left the ER before being seen (lower is better)	3%	2.3%	1.7%	Worse
Emergency department volume	medium

Timely care

Appropriate care for severe sepsis and septic shock: this facility vs. New York and U.S. averages

Measure	This facility	New York avg.	U.S. avg.	vs. U.S.
Appropriate care for severe sepsis and septic shock (higher is better)	71%	58.6%	63.8%	Better
Healthcare workers given a flu vaccine (higher is better)	57%	69.3%	74.5%	Worse

Death rates (30-day)

Death rate for heart attack patients: this facility vs. New York and U.S. averages

Measure	This facility	New York avg.	U.S. avg.	vs. U.S.
Death rate for heart attack patients (lower is better)	10.3%	11.3%	11.8%	Better
Death rate for heart failure patients (lower is better)	12.3%	10.4%	11.1%	Worse
Death rate for pneumonia patients (lower is better)	22%	14.6%	15.3%	Worse
Death rate for stroke patients (lower is better)	13.9%	11%	12.1%	Worse
Death rate for COPD patients (lower is better)	9.7%	8.3%	8.6%	Worse

Readmissions (30-day)

Readmission rate after heart attack: this facility vs. New York and U.S. averages

Measure	This facility	New York avg.	U.S. avg.	vs. U.S.
Readmission rate after heart attack (lower is better)	13.5%	14.5%	14.4%	Better
Readmission rate after heart failure (lower is better)	21%	21.9%	21.4%	Average
Readmission rate after pneumonia (lower is better)	16.7%	17.8%	17.3%	Average
Readmission rate after COPD (lower is better)	20.5%	20.3%	19.9%	Average

Safety & infections

Serious complications (patient safety composite): this facility vs. New York and U.S. averages

Measure	This facility	New York avg.	U.S. avg.	vs. U.S.
Serious complications (patient safety composite) (lower is better)	0.94	1.10	1.00	Average
Central line bloodstream infections (CLABSI) ⓘ (lower is better)	1.84	0.55	0.58	Average
Catheter-associated urinary tract infections (CAUTI) (lower is better)	0.17	0.43	0.48	Better
Surgical site infections after colon surgery (lower is better)	1.76	0.73	0.80	Average
MRSA bloodstream infections (lower is better)	0.76	0.62	0.68	Average
C. difficile intestinal infections (lower is better)	1.13	0.36	0.36	Average

Other hospitals near Olean General Hospital

Cuba Memorial Hospital, INC
140 West Main Street, Cuba, NY 14727 · 11.6 mi
Critical Access Hospitals · Non-profit
Not rated
Jones Memorial Hospital
191 North Main Street, Wellsville, NY 14895 · 24.5 mi
Acute Care Hospitals · Non-profit
★★★★★4Above average
Upmc Cole
1001 East Second Street, Coudersport, PA 16915 · 31.2 mi
Critical Access Hospitals · Non-profit
★★★★★4Above average
Bertrand Chaffee Hospital
224 East Main Street, Springville, NY 14141 · 34.7 mi
Acute Care Hospitals · Non-profit
Not rated
Upmc Kane
4372 Route 6, Kane, PA 16735 · 36.7 mi
Critical Access Hospitals · Non-profit
Not rated

All hospitals in Olean, NY · Compare side by side

Frequently asked questions

What is Olean General Hospital's rating?

Olean General Hospital has 1 out of 5 stars on the CMS overall hospital star rating. The average for New York hospitals is 2.8 stars.

How long is the ER wait at Olean General Hospital?

Patients treated and sent home from the emergency department spent a median of 140 minutes there, from arrival to departure. The New York median is 200 minutes.

Does Olean General Hospital have an emergency room?

Yes. CMS lists it as providing emergency services.

Where is Olean General Hospital and how do I contact it?

Olean General Hospital is at 515 Main Street, Olean, NY 14760. Phone: (716) 373-2600.

About this data

Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.