Acute care hospital in Keene, NH
Cheshire Medical Center
580 Court Street, Keene, NH 03431 · (603) 354-5400
CMS overall hospital star rating
- Patient survey★★★★★3
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Cheshire Medical Center at a glance
Cheshire Medical Center is a non-profit acute care hospital in Keene, New Hampshire (Cheshire County).
CMS gives it 4 out of 5 stars on its overall hospital star rating, better than the New Hampshire average of 3.2.
66% of surveyed patients said they would definitely recommend the hospital (national average 71.2%).
Emergency patients sent home typically spent 214 minutes in the ER, worse than the New Hampshire median of 168 minutes.
Across CMS mortality, safety and readmission measures, it performed better than the national rate on 2 and worse on 2.
Facility details
- Type
- Acute care hospital
- Ownership
- Voluntary Non-Profit - Private
- Emergency services
- Yes
- Birthing-friendly designation
- Yes
- County
- Cheshire County
- CMS Certification Number
- 300019
How CMS scored this hospital
Number of measures in each group where the hospital was better, no different, or worse than the national rate.
| Measure group | Better | No different | Worse |
|---|---|---|---|
| Mortality (death rates) | 0 | 6 | 0 |
| Safety of care | 1 | 4 | 0 |
| Readmissions | 1 | 5 | 2 |
Ratings
| Measure | This facility | New Hampshire avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall hospital star rating ⓘ (higher is better) | 4 / 5 | 3.2 / 5 | 3.2 / 5 | Better |
Patient survey
| Measure | This facility | New Hampshire avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Patient survey summary rating ⓘ (higher is better) | 3 / 5 | 3.6 / 5 | 3.3 / 5 | Average |
| Patients who rated the hospital 9 or 10 out of 10 (higher is better) | 64% | 73.4% | 71.7% | Worse |
| Patients who would definitely recommend the hospital (higher is better) | 66% | 72.5% | 71.2% | Worse |
| Nurse communication (higher is better) | 3 / 5 | 3.9 / 5 | 3.4 / 5 | Average |
| Doctor communication (higher is better) | 3 / 5 | 3.5 / 5 | 3.1 / 5 | Average |
| Communication about medicines (higher is better) | 3 / 5 | 3.2 / 5 | 2.7 / 5 | Average |
| Discharge information (higher is better) | 3 / 5 | 4 / 5 | 3.3 / 5 | Average |
| Cleanliness (higher is better) | 3 / 5 | 3.7 / 5 | 3.4 / 5 | Average |
| Quietness at night (higher is better) | 2 / 5 | 2.9 / 5 | 3.3 / 5 | Worse |
| Completed patient surveys | 443 | 400 | 611 |
Emergency room
| Measure | This facility | New Hampshire avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Median time in the ER before leaving ⓘ (lower is better) | 214 min | 168 min | 157 min | Worse |
| Patients who left the ER before being seen (lower is better) | 3% | 2.3% | 1.7% | Worse |
| Emergency department volume | medium |
Timely care
| Measure | This facility | New Hampshire avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Appropriate care for severe sepsis and septic shock (higher is better) | 63% | 59.6% | 63.8% | Average |
| Healthcare workers given a flu vaccine (higher is better) | 94% | 86.2% | 74.5% | Better |
Death rates (30-day)
| Measure | This facility | New Hampshire avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Death rate for heart attack patients (lower is better) | 12.2% | 11.9% | 11.8% | Average |
| Death rate for heart failure patients (lower is better) | 11.5% | 11.4% | 11.1% | Average |
| Death rate for pneumonia patients (lower is better) | 18.3% | 15.7% | 15.3% | Worse |
| Death rate for stroke patients (lower is better) | 14.2% | 12.2% | 12.1% | Worse |
| Death rate for COPD patients (lower is better) | 8.4% | 9% | 8.6% | Average |
Readmissions (30-day)
| Measure | This facility | New Hampshire avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Readmission rate after heart attack (lower is better) | 14.6% | 14.5% | 14.4% | Average |
| Readmission rate after heart failure (lower is better) | 22.1% | 21.9% | 21.4% | Average |
| Readmission rate after pneumonia (lower is better) | 17.3% | 17.9% | 17.3% | Average |
| Readmission rate after COPD (lower is better) | 20% | 20.1% | 19.9% | Average |
| Readmission rate after hip/knee replacement (lower is better) | 5.7% | 5.9% | 5.8% | Average |
Safety & infections
| Measure | This facility | New Hampshire avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Complication rate for hip/knee replacement (lower is better) | 5.1% | 4.1% | 4.2% | Worse |
| Serious complications (patient safety composite) (lower is better) | 1.01 | 1.02 | 1.00 | Average |
| Catheter-associated urinary tract infections (CAUTI) (lower is better) | 0.86 | 0.40 | 0.48 | Average |
| Surgical site infections after colon surgery (lower is better) | 0.00 | 0.64 | 0.80 | Average |
| MRSA bloodstream infections (lower is better) | 0.00 | 0.30 | 0.68 | Average |
| C. difficile intestinal infections (lower is better) | 0.47 | 0.47 | 0.36 | Average |
Other hospitals near Cheshire Medical Center
Monadnock Community Hospital
452 Old Street Road, Peterborough, NH 03458 · 19.6 mi
Critical Access Hospitals · Non-profit
★★★★★2Below averageBrattleboro Retreat
Anna Marsh Lane PO Box 803, Brattleboro, VT 05301 · 20.2 mi
Psychiatric · Non-profit
Not ratedBrattleboro Memorial Hospital
17 Belmont Ave, Brattleboro, VT 05301 · 20.2 mi
Acute Care Hospitals · Non-profit
★★★★★3AverageGrace Cottage Hospital
PO Box 216, Townshend, VT 05353 · 20.3 mi
Critical Access Hospitals · Non-profit
Not ratedSpringfield Hospital
PO Box 2003, Springfield, VT 05156 · 24.9 mi
Critical Access Hospitals · Non-profit
Not ratedValley Regional Hospital
243 Elm Street, Claremont, NH 03743 · 27.1 mi
Critical Access Hospitals · Non-profit
★★★★★3Average
Frequently asked questions
What is Cheshire Medical Center's rating?
Cheshire Medical Center has 4 out of 5 stars on the CMS overall hospital star rating. The average for New Hampshire hospitals is 3.2 stars.
How long is the ER wait at Cheshire Medical Center?
Patients treated and sent home from the emergency department spent a median of 214 minutes there, from arrival to departure. The New Hampshire median is 168 minutes.
Does Cheshire Medical Center have an emergency room?
Yes. CMS lists it as providing emergency services.
Where is Cheshire Medical Center and how do I contact it?
Cheshire Medical Center is at 580 Court Street, Keene, NH 03431. Phone: (603) 354-5400.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.