Critical access hospital in Houlton, ME
Houlton Regional Hospital
20 Hartford Street, Houlton, ME 04730 · (207) 532-2900
CMS overall hospital star rating
- Patient survey★★★★★4
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Houlton Regional Hospital at a glance
Houlton Regional Hospital is a non-profit critical access hospital in Houlton, Maine (Aroostook County).
CMS gives it 3 out of 5 stars on its overall hospital star rating, close to the Maine average of 3.2.
60% of surveyed patients said they would definitely recommend the hospital (national average 71.2%).
Emergency patients sent home typically spent 194 minutes in the ER, worse than the Maine median of 163 minutes.
Across CMS mortality, safety and readmission measures, it performed better than the national rate on 1 and worse on 1.
Facility details
- Type
- Critical access hospital
- Ownership
- Voluntary Non-Profit - Private
- Emergency services
- Yes
- County
- Aroostook County
- CMS Certification Number
- 201308
How CMS scored this hospital
Number of measures in each group where the hospital was better, no different, or worse than the national rate.
| Measure group | Better | No different | Worse |
|---|---|---|---|
| Mortality (death rates) | 0 | 3 | 1 |
| Safety of care | 0 | 2 | 0 |
| Readmissions | 1 | 2 | 0 |
Ratings
| Measure | This facility | Maine avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall hospital star rating ⓘ (higher is better) | 3 / 5 | 3.2 / 5 | 3.2 / 5 | Average |
Patient survey
| Measure | This facility | Maine avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Patient survey summary rating ⓘ (higher is better) | 4 / 5 | 3.9 / 5 | 3.3 / 5 | Better |
| Patients who rated the hospital 9 or 10 out of 10 (higher is better) | 71% | 72.7% | 71.7% | Average |
| Patients who would definitely recommend the hospital (higher is better) | 60% | 72.1% | 71.2% | Worse |
| Nurse communication (higher is better) | 4 / 5 | 4.2 / 5 | 3.4 / 5 | Better |
| Doctor communication (higher is better) | 5 / 5 | 4 / 5 | 3.1 / 5 | Better |
| Communication about medicines (higher is better) | 5 / 5 | 3.6 / 5 | 2.7 / 5 | Better |
| Discharge information (higher is better) | 3 / 5 | 3.9 / 5 | 3.3 / 5 | Average |
| Cleanliness (higher is better) | 4 / 5 | 3.8 / 5 | 3.4 / 5 | Better |
| Quietness at night (higher is better) | 3 / 5 | 3.1 / 5 | 3.3 / 5 | Average |
| Completed patient surveys | 116 | 399 | 611 |
Emergency room
| Measure | This facility | Maine avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Median time in the ER before leaving ⓘ (lower is better) | 194 min | 163 min | 157 min | Worse |
| Patients who left the ER before being seen (lower is better) | 2% | 2.6% | 1.7% | Worse |
| Emergency department volume | low |
Timely care
| Measure | This facility | Maine avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Appropriate care for severe sepsis and septic shock (higher is better) | 72% | 64.2% | 63.8% | Better |
| Healthcare workers given a flu vaccine (higher is better) | 99% | 96.3% | 74.5% | Better |
Death rates (30-day)
| Measure | This facility | Maine avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Death rate for pneumonia patients (lower is better) | 16% | 16.3% | 15.3% | Average |
Readmissions (30-day)
| Measure | This facility | Maine avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Readmission rate after pneumonia (lower is better) | 16.6% | 17.2% | 17.3% | Average |
| Readmission rate after COPD (lower is better) | 19.1% | 19.8% | 19.9% | Average |
Safety & infections
| Measure | This facility | Maine avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Catheter-associated urinary tract infections (CAUTI) (lower is better) | 1.32 | 0.69 | 0.48 | Average |
| C. difficile intestinal infections (lower is better) | 1.06 | 0.42 | 0.36 | Average |
Other hospitals near Houlton Regional Hospital
Northern Light A R Gould Hospital
PO Box 151, Presque Isle, ME 04769 · 34.9 mi
Acute Care Hospitals · Non-profit
★★★★★2Below average
Frequently asked questions
What is Houlton Regional Hospital's rating?
Houlton Regional Hospital has 3 out of 5 stars on the CMS overall hospital star rating. The average for Maine hospitals is 3.2 stars.
How long is the ER wait at Houlton Regional Hospital?
Patients treated and sent home from the emergency department spent a median of 194 minutes there, from arrival to departure. The Maine median is 163 minutes.
Does Houlton Regional Hospital have an emergency room?
Yes. CMS lists it as providing emergency services.
Where is Houlton Regional Hospital and how do I contact it?
Houlton Regional Hospital is at 20 Hartford Street, Houlton, ME 04730. Phone: (207) 532-2900.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.