Acute care hospital in New Orleans, LA
University Medical Center New Orleans
2000 Canal Street, New Orleans, LA 70112 · (504) 702-3000
CMS overall hospital star rating
- Patient survey★★★★★3
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
University Medical Center New Orleans at a glance
University Medical Center New Orleans is a non-profit acute care hospital in New Orleans, Louisiana (Orleans County).
CMS gives it 2 out of 5 stars on its overall hospital star rating, worse than the Louisiana average of 2.8.
75% of surveyed patients said they would definitely recommend the hospital (national average 71.2%).
Emergency patients sent home typically spent 327 minutes in the ER, worse than the Louisiana median of 135 minutes.
Across CMS mortality, safety and readmission measures, it performed better than the national rate on 3 and worse on 0.
Facility details
- Type
- Acute care hospital
- Ownership
- Voluntary Non-Profit - Private
- Emergency services
- Yes
- County
- Orleans County
- CMS Certification Number
- 190005
How CMS scored this hospital
Number of measures in each group where the hospital was better, no different, or worse than the national rate.
| Measure group | Better | No different | Worse |
|---|---|---|---|
| Mortality (death rates) | 0 | 6 | 0 |
| Safety of care | 2 | 5 | 0 |
| Readmissions | 1 | 6 | 0 |
Ratings
| Measure | This facility | Louisiana avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall hospital star rating ⓘ (higher is better) | 2 / 5 | 2.8 / 5 | 3.2 / 5 | Worse |
Patient survey
| Measure | This facility | Louisiana avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Patient survey summary rating ⓘ (higher is better) | 3 / 5 | 3.7 / 5 | 3.3 / 5 | Average |
| Patients who rated the hospital 9 or 10 out of 10 (higher is better) | 71% | 75.9% | 71.7% | Average |
| Patients who would definitely recommend the hospital (higher is better) | 75% | 75.3% | 71.2% | Better |
| Nurse communication (higher is better) | 3 / 5 | 3.8 / 5 | 3.4 / 5 | Average |
| Doctor communication (higher is better) | 4 / 5 | 3.7 / 5 | 3.1 / 5 | Better |
| Communication about medicines (higher is better) | 3 / 5 | 3.1 / 5 | 2.7 / 5 | Average |
| Discharge information (higher is better) | 2 / 5 | 3.4 / 5 | 3.3 / 5 | Worse |
| Cleanliness (higher is better) | 3 / 5 | 3.6 / 5 | 3.4 / 5 | Average |
| Quietness at night (higher is better) | 5 / 5 | 4.3 / 5 | 3.3 / 5 | Better |
| Completed patient surveys | 1,658 | 388 | 611 |
Emergency room
| Measure | This facility | Louisiana avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Median time in the ER before leaving ⓘ (lower is better) | 327 min | 135 min | 157 min | Worse |
| Patients who left the ER before being seen (lower is better) | 3% | 1.6% | 1.7% | Worse |
| Emergency department volume | very high |
Timely care
| Measure | This facility | Louisiana avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Appropriate care for severe sepsis and septic shock (higher is better) | 82% | 67.1% | 63.8% | Better |
| Healthcare workers given a flu vaccine (higher is better) | 50% | 62.8% | 74.5% | Worse |
Death rates (30-day)
| Measure | This facility | Louisiana avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Death rate for heart attack patients (lower is better) | 12.8% | 12.2% | 11.8% | Worse |
| Death rate for heart failure patients (lower is better) | 12.5% | 11.7% | 11.1% | Worse |
| Death rate for pneumonia patients (lower is better) | 13.5% | 15.9% | 15.3% | Better |
| Death rate for stroke patients (lower is better) | 13.2% | 13.3% | 12.1% | Worse |
Readmissions (30-day)
| Measure | This facility | Louisiana avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Readmission rate after heart attack (lower is better) | 14.9% | 14.6% | 14.4% | Average |
| Readmission rate after heart failure (lower is better) | 22.2% | 21.7% | 21.4% | Average |
| Readmission rate after pneumonia (lower is better) | 17.8% | 17.4% | 17.3% | Average |
| Readmission rate after COPD (lower is better) | 19.3% | 19.8% | 19.9% | Average |
Safety & infections
| Measure | This facility | Louisiana avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Serious complications (patient safety composite) (lower is better) | 1.30 | 1.01 | 1.00 | Average |
| Central line bloodstream infections (CLABSI) ⓘ (lower is better) | 1.42 | 0.71 | 0.58 | Average |
| Catheter-associated urinary tract infections (CAUTI) (lower is better) | 0.80 | 0.52 | 0.48 | Average |
| Surgical site infections after colon surgery (lower is better) | 0.87 | 0.74 | 0.80 | Average |
| Surgical site infections after abdominal hysterectomy (lower is better) | 3.01 | 1.52 | 1.04 | Average |
| MRSA bloodstream infections (lower is better) | 0.91 | 1.05 | 0.68 | Average |
| C. difficile intestinal infections (lower is better) | 0.24 | 0.36 | 0.36 | Better |
Other hospitals near University Medical Center New Orleans
St Charles Surgical Hospital
1717 St Charles Ave, New Orleans, LA 70130 · 1.4 mi
Acute Care Hospitals · For-profit
Not ratedSoutheast Louisiana Veterans Health Care System
2400 Canal Street, New Orleans, LA 70119 · 1.5 mi
Acute Care - Veterans Administration · Government
★★★★★3Average- ★★★★★3Average
- Not rated
- Not rated
Ochsner Medical Center Acute
1516 Jefferson Hwy, New Orleans, LA 70121 · 4.9 mi
Acute Care Hospitals · Non-profit
★★★★★4Above average
Frequently asked questions
What is University Medical Center New Orleans's rating?
University Medical Center New Orleans has 2 out of 5 stars on the CMS overall hospital star rating. The average for Louisiana hospitals is 2.8 stars.
How long is the ER wait at University Medical Center New Orleans?
Patients treated and sent home from the emergency department spent a median of 327 minutes there, from arrival to departure. The Louisiana median is 135 minutes.
Does University Medical Center New Orleans have an emergency room?
Yes. CMS lists it as providing emergency services.
Where is University Medical Center New Orleans and how do I contact it?
University Medical Center New Orleans is at 2000 Canal Street, New Orleans, LA 70112. Phone: (504) 702-3000.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.