Acute care hospital in Norwich, CT
William W Backus Hospital
326 Washington St, Norwich, CT 06360 · (860) 889-8331
CMS overall hospital star rating
- Patient survey★★★★★3
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
William W Backus Hospital at a glance
William W Backus Hospital is a non-profit acute care hospital in Norwich, Connecticut (New London County).
CMS gives it 4 out of 5 stars on its overall hospital star rating, better than the Connecticut average of 3.4.
63% of surveyed patients said they would definitely recommend the hospital (national average 71.2%).
Emergency patients sent home typically spent 174 minutes in the ER, better than the Connecticut median of 195 minutes.
Across CMS mortality, safety and readmission measures, it performed better than the national rate on 2 and worse on 1.
Facility details
- Type
- Acute care hospital
- Ownership
- Voluntary Non-Profit - Other
- Emergency services
- Yes
- Birthing-friendly designation
- Yes
- County
- New London County
- CMS Certification Number
- 070024
How CMS scored this hospital
Number of measures in each group where the hospital was better, no different, or worse than the national rate.
| Measure group | Better | No different | Worse |
|---|---|---|---|
| Mortality (death rates) | 1 | 6 | 0 |
| Safety of care | 1 | 6 | 0 |
| Readmissions | 0 | 8 | 1 |
Ratings
| Measure | This facility | Connecticut avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall hospital star rating ⓘ (higher is better) | 4 / 5 | 3.4 / 5 | 3.2 / 5 | Better |
Patient survey
| Measure | This facility | Connecticut avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Patient survey summary rating ⓘ (higher is better) | 3 / 5 | 3 / 5 | 3.3 / 5 | Average |
| Patients who rated the hospital 9 or 10 out of 10 (higher is better) | 60% | 66.4% | 71.7% | Worse |
| Patients who would definitely recommend the hospital (higher is better) | 63% | 68.4% | 71.2% | Worse |
| Nurse communication (higher is better) | 3 / 5 | 3.1 / 5 | 3.4 / 5 | Average |
| Doctor communication (higher is better) | 3 / 5 | 2.9 / 5 | 3.1 / 5 | Average |
| Communication about medicines (higher is better) | 2 / 5 | 2.3 / 5 | 2.7 / 5 | Worse |
| Discharge information (higher is better) | 3 / 5 | 3.6 / 5 | 3.3 / 5 | Average |
| Cleanliness (higher is better) | 3 / 5 | 3.5 / 5 | 3.4 / 5 | Average |
| Quietness at night (higher is better) | 1 / 5 | 2.3 / 5 | 3.3 / 5 | Worse |
| Completed patient surveys | 955 | 847 | 611 |
Emergency room
| Measure | This facility | Connecticut avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Median time in the ER before leaving ⓘ (lower is better) | 174 min | 195 min | 157 min | Worse |
| Patients who left the ER before being seen (lower is better) | 1% | 1.6% | 1.7% | Better |
| Emergency department volume | very high |
Timely care
| Measure | This facility | Connecticut avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Appropriate care for severe sepsis and septic shock (higher is better) | 66% | 57.2% | 63.8% | Average |
| Healthcare workers given a flu vaccine (higher is better) | 93% | 80.1% | 74.5% | Better |
Death rates (30-day)
| Measure | This facility | Connecticut avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Death rate for heart attack patients (lower is better) | 11.5% | 11.4% | 11.8% | Average |
| Death rate for heart failure patients (lower is better) | 10.2% | 10.8% | 11.1% | Better |
| Death rate for pneumonia patients (lower is better) | 15.4% | 13.9% | 15.3% | Average |
| Death rate for stroke patients (lower is better) | 9.9% | 11.5% | 12.1% | Better |
| Death rate for COPD patients (lower is better) | 7.7% | 8.1% | 8.6% | Better |
Readmissions (30-day)
| Measure | This facility | Connecticut avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Readmission rate after heart failure (lower is better) | 20.8% | 21.2% | 21.4% | Average |
| Readmission rate after pneumonia (lower is better) | 18.2% | 17.7% | 17.3% | Average |
| Readmission rate after COPD (lower is better) | 19.6% | 20.2% | 19.9% | Average |
| Readmission rate after hip/knee replacement (lower is better) | 6.7% | 5.7% | 5.8% | Worse |
Safety & infections
| Measure | This facility | Connecticut avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Complication rate for hip/knee replacement (lower is better) | 5.8% | 4% | 4.2% | Worse |
| Serious complications (patient safety composite) (lower is better) | 0.76 | 0.94 | 1.00 | Average |
| Central line bloodstream infections (CLABSI) ⓘ (lower is better) | 0.22 | 0.37 | 0.58 | Average |
| Catheter-associated urinary tract infections (CAUTI) (lower is better) | 0.44 | 0.32 | 0.48 | Average |
| Surgical site infections after colon surgery (lower is better) | 0.00 | 0.81 | 0.80 | Better |
| MRSA bloodstream infections (lower is better) | 0.00 | 0.48 | 0.68 | Average |
| C. difficile intestinal infections (lower is better) | 0.04 | 0.30 | 0.36 | Better |
Other hospitals near William W Backus Hospital
Windham Community Memorial Hospital
112 Mansfield Avenue, Willimantic, CT 06226 · 12.7 mi
Acute Care Hospitals · Non-profit
★★★★★3AverageLawrence & Memorial Hospital
365 Montauk Ave, New London, CT 06320 · 13.8 mi
Acute Care Hospitals · Non-profit
★★★★★3Average- Not rated
- ★★★★★4Above average
Manchester Memorial Hospital
71 Haynes St, Manchester, CT 06040 · 26.9 mi
Acute Care Hospitals · For-profit
★★★★★4Above average- ★★★★★2Below average
Frequently asked questions
What is William W Backus Hospital's rating?
William W Backus Hospital has 4 out of 5 stars on the CMS overall hospital star rating. The average for Connecticut hospitals is 3.4 stars.
How long is the ER wait at William W Backus Hospital?
Patients treated and sent home from the emergency department spent a median of 174 minutes there, from arrival to departure. The Connecticut median is 195 minutes.
Does William W Backus Hospital have an emergency room?
Yes. CMS lists it as providing emergency services.
Where is William W Backus Hospital and how do I contact it?
William W Backus Hospital is at 326 Washington St, Norwich, CT 06360. Phone: (860) 889-8331.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.