Acute care hospital in Manchester, CT
Manchester Memorial Hospital
71 Haynes St, Manchester, CT 06040 · (860) 647-4780
CMS overall hospital star rating
- Patient survey★★★★★2
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Manchester Memorial Hospital at a glance
Manchester Memorial Hospital is a for-profit acute care hospital in Manchester, Connecticut (Hartford County).
CMS gives it 4 out of 5 stars on its overall hospital star rating, better than the Connecticut average of 3.4.
58% of surveyed patients said they would definitely recommend the hospital (national average 71.2%).
Emergency patients sent home typically spent 223 minutes in the ER, worse than the Connecticut median of 195 minutes.
Across CMS mortality, safety and readmission measures, it performed better than the national rate on 3 and worse on 0.
Facility details
- Type
- Acute care hospital
- Ownership
- Proprietary
- Emergency services
- Yes
- Birthing-friendly designation
- Yes
- County
- Hartford County
- CMS Certification Number
- 070027
How CMS scored this hospital
Number of measures in each group where the hospital was better, no different, or worse than the national rate.
| Measure group | Better | No different | Worse |
|---|---|---|---|
| Mortality (death rates) | 1 | 4 | 0 |
| Safety of care | 2 | 5 | 0 |
| Readmissions | 0 | 7 | 0 |
Ratings
| Measure | This facility | Connecticut avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall hospital star rating ⓘ (higher is better) | 4 / 5 | 3.4 / 5 | 3.2 / 5 | Better |
Patient survey
| Measure | This facility | Connecticut avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Patient survey summary rating ⓘ (higher is better) | 2 / 5 | 3 / 5 | 3.3 / 5 | Worse |
| Patients who rated the hospital 9 or 10 out of 10 (higher is better) | 56% | 66.4% | 71.7% | Worse |
| Patients who would definitely recommend the hospital (higher is better) | 58% | 68.4% | 71.2% | Worse |
| Nurse communication (higher is better) | 2 / 5 | 3.1 / 5 | 3.4 / 5 | Worse |
| Doctor communication (higher is better) | 2 / 5 | 2.9 / 5 | 3.1 / 5 | Worse |
| Communication about medicines (higher is better) | 2 / 5 | 2.3 / 5 | 2.7 / 5 | Worse |
| Discharge information (higher is better) | 3 / 5 | 3.6 / 5 | 3.3 / 5 | Average |
| Cleanliness (higher is better) | 3 / 5 | 3.5 / 5 | 3.4 / 5 | Average |
| Quietness at night (higher is better) | 2 / 5 | 2.3 / 5 | 3.3 / 5 | Worse |
| Completed patient surveys | 415 | 847 | 611 |
Emergency room
| Measure | This facility | Connecticut avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Median time in the ER before leaving ⓘ (lower is better) | 223 min | 195 min | 157 min | Worse |
| Patients who left the ER before being seen (lower is better) | 3% | 1.6% | 1.7% | Worse |
| Emergency department volume | medium |
Timely care
| Measure | This facility | Connecticut avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Appropriate care for severe sepsis and septic shock (higher is better) | 44% | 57.2% | 63.8% | Worse |
| Healthcare workers given a flu vaccine (higher is better) | 89% | 80.1% | 74.5% | Better |
Death rates (30-day)
| Measure | This facility | Connecticut avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Death rate for heart failure patients (lower is better) | 9.5% | 10.8% | 11.1% | Better |
| Death rate for pneumonia patients (lower is better) | 12.6% | 13.9% | 15.3% | Better |
| Death rate for stroke patients (lower is better) | 11.7% | 11.5% | 12.1% | Average |
| Death rate for COPD patients (lower is better) | 8.1% | 8.1% | 8.6% | Better |
Readmissions (30-day)
| Measure | This facility | Connecticut avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Readmission rate after heart failure (lower is better) | 22% | 21.2% | 21.4% | Average |
| Readmission rate after pneumonia (lower is better) | 17.4% | 17.7% | 17.3% | Average |
| Readmission rate after COPD (lower is better) | 20.9% | 20.2% | 19.9% | Worse |
Safety & infections
| Measure | This facility | Connecticut avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Serious complications (patient safety composite) (lower is better) | 0.85 | 0.94 | 1.00 | Average |
| Central line bloodstream infections (CLABSI) ⓘ (lower is better) | 0.00 | 0.37 | 0.58 | Average |
| Catheter-associated urinary tract infections (CAUTI) (lower is better) | 0.29 | 0.32 | 0.48 | Average |
| MRSA bloodstream infections (lower is better) | 0.00 | 0.48 | 0.68 | Average |
| C. difficile intestinal infections (lower is better) | 0.55 | 0.30 | 0.36 | Average |
Other hospitals near Manchester Memorial Hospital
Connecticut Childrens Medical Center
282 Washington Street, Hartford, CT 06106 · 8.8 mi
Childrens · Non-profit
Not ratedSt Francis Hospital & Medical Center
114 Woodland Street & 500 Blue Hills Avenue, Hartford, CT 06105 · 9.3 mi
Acute Care Hospitals · Non-profit
★★★★★2Below averageHebrew Home and Hospital
1 Abrahms Boulevard, West Hartford, CT 06117 · 12.4 mi
Psychiatric · Non-profit
Not rated- Not rated
Albert J Solnit Children's Center - South Campus
915 River Road, Middletown, CT 06457 · 16.5 mi
Psychiatric · Government
Not rated- ★★★★★3Average
Frequently asked questions
What is Manchester Memorial Hospital's rating?
Manchester Memorial Hospital has 4 out of 5 stars on the CMS overall hospital star rating. The average for Connecticut hospitals is 3.4 stars.
How long is the ER wait at Manchester Memorial Hospital?
Patients treated and sent home from the emergency department spent a median of 223 minutes there, from arrival to departure. The Connecticut median is 195 minutes.
Does Manchester Memorial Hospital have an emergency room?
Yes. CMS lists it as providing emergency services.
Where is Manchester Memorial Hospital and how do I contact it?
Manchester Memorial Hospital is at 71 Haynes St, Manchester, CT 06040. Phone: (860) 647-4780.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.