Acute care hospital (Veterans Affairs) in Palo Alto, CA
Palo Alto VA Medical Center
3801 Miranda Avenue, Palo Alto, CA 94304 · (650) 858-3939
CMS overall hospital star rating
- Patient survey★★★★★4
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Palo Alto VA Medical Center at a glance
Palo Alto VA Medical Center is a government acute care hospital (Veterans Affairs) in Palo Alto, California (Santa Clara County).
CMS gives it 5 out of 5 stars on its overall hospital star rating, better than the California average of 3.1.
84% of surveyed patients said they would definitely recommend the hospital (national average 71.2%).
Across CMS mortality, safety and readmission measures, it performed better than the national rate on 1 and worse on 1.
Facility details
- Type
- Acute care hospital (Veterans Affairs)
- Ownership
- Veterans Health Administration
- Emergency services
- Yes
- County
- Santa Clara County
- CMS Certification Number
- 05031F
How CMS scored this hospital
Number of measures in each group where the hospital was better, no different, or worse than the national rate.
| Measure group | Better | No different | Worse |
|---|---|---|---|
| Mortality (death rates) | 1 | 4 | 0 |
| Safety of care | 0 | 4 | 0 |
| Readmissions | 0 | 5 | 1 |
Ratings
| Measure | This facility | California avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall hospital star rating ⓘ (higher is better) | 5 / 5 | 3.1 / 5 | 3.2 / 5 | Better |
Patient survey
| Measure | This facility | California avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Patient survey summary rating ⓘ (higher is better) | 4 / 5 | 2.9 / 5 | 3.3 / 5 | Better |
| Patients who rated the hospital 9 or 10 out of 10 (higher is better) | 81% | 67.6% | 71.7% | Better |
| Patients who would definitely recommend the hospital (higher is better) | 84% | 68.6% | 71.2% | Better |
| Nurse communication (higher is better) | 5 / 5 | 2.9 / 5 | 3.4 / 5 | Better |
| Doctor communication (higher is better) | 4 / 5 | 2.7 / 5 | 3.1 / 5 | Better |
| Communication about medicines (higher is better) | 5 / 5 | 2.4 / 5 | 2.7 / 5 | Better |
| Discharge information (higher is better) | 4 / 5 | 3.1 / 5 | 3.3 / 5 | Better |
| Cleanliness (higher is better) | 4 / 5 | 3.5 / 5 | 3.4 / 5 | Better |
| Quietness at night (higher is better) | 3 / 5 | 2.2 / 5 | 3.3 / 5 | Average |
| Completed patient surveys | 524 | 768 | 611 |
Death rates (30-day)
| Measure | This facility | California avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Death rate for heart attack patients (lower is better) | 10.7% | 11.6% | 11.8% | Better |
| Death rate for heart failure patients (lower is better) | 8.5% | 10.3% | 11.1% | Better |
| Death rate for pneumonia patients (lower is better) | 11.6% | 14.5% | 15.3% | Better |
| Death rate for COPD patients (lower is better) | 7.9% | 8.2% | 8.6% | Better |
Readmissions (30-day)
| Measure | This facility | California avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Readmission rate after heart attack (lower is better) | 13.6% | 14.4% | 14.4% | Better |
| Readmission rate after heart failure (lower is better) | 20.8% | 21.4% | 21.4% | Average |
| Readmission rate after pneumonia (lower is better) | 18.4% | 17.7% | 17.3% | Worse |
| Readmission rate after COPD (lower is better) | 20.1% | 19.9% | 19.9% | Average |
| Readmission rate after hip/knee replacement (lower is better) | 5.7% | 5.6% | 5.8% | Average |
Safety & infections
| Measure | This facility | California avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Serious complications (patient safety composite) (lower is better) | 0.95 | 0.96 | 1.00 | Average |
| Central line bloodstream infections (CLABSI) ⓘ (lower is better) | 0.50 | 0.57 | 0.58 | Average |
| Catheter-associated urinary tract infections (CAUTI) (lower is better) | 1.14 | 0.54 | 0.48 | Average |
Other hospitals near Palo Alto VA Medical Center
Lucile Salter Packard Children's Hsp at Stanford
725 Welch Road, Palo Alto, CA 94304 · under 1 mi
Childrens · Non-profit
Not rated- ★★★★★5Much above average
- ★★★★★4Above average
Sequoia Hospital
170 Alameda de Las Pulgas, Redwood City, CA 94062 · 6.8 mi
Acute Care Hospitals · Non-profit
★★★★★5Much above averageKaiser Foundation Hospital - Redwood City
1100 Veterans Boulevard, Redwood City, CA 94063 · 7.2 mi
Acute Care Hospitals · Non-profit
★★★★★4Above averageKaiser Permanente Psychiatric Health Facility-Sant
3840 Homestead Road, Santa Clara, CA 95051 · 10.6 mi
Psychiatric · For-profit
Not rated
Frequently asked questions
What is Palo Alto VA Medical Center's rating?
Palo Alto VA Medical Center has 5 out of 5 stars on the CMS overall hospital star rating. The average for California hospitals is 3.1 stars.
Does Palo Alto VA Medical Center have an emergency room?
Yes. CMS lists it as providing emergency services.
Where is Palo Alto VA Medical Center and how do I contact it?
Palo Alto VA Medical Center is at 3801 Miranda Avenue, Palo Alto, CA 94304. Phone: (650) 858-3939.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.