Acute care hospital in Phoenix, AZ
Banner - University Medical Center Phoenix
1111 East McDowell Road, Phoenix, AZ 85006 · (602) 839-2000
CMS overall hospital star rating
- Patient survey★★★★★2
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Banner - University Medical Center Phoenix at a glance
Banner - University Medical Center Phoenix is a non-profit acute care hospital in Phoenix, Arizona (Maricopa County).
CMS gives it 3 out of 5 stars on its overall hospital star rating, close to the Arizona average of 3.1.
68% of surveyed patients said they would definitely recommend the hospital (national average 71.2%).
Emergency patients sent home typically spent 266 minutes in the ER, worse than the Arizona median of 180 minutes.
Across CMS mortality, safety and readmission measures, it performed better than the national rate on 5 and worse on 3.
Facility details
- Type
- Acute care hospital
- Ownership
- Voluntary Non-Profit - Other
- Emergency services
- Yes
- Birthing-friendly designation
- Yes
- County
- Maricopa County
- CMS Certification Number
- 030002
How CMS scored this hospital
Number of measures in each group where the hospital was better, no different, or worse than the national rate.
| Measure group | Better | No different | Worse |
|---|---|---|---|
| Mortality (death rates) | 1 | 7 | 0 |
| Safety of care | 3 | 3 | 1 |
| Readmissions | 1 | 7 | 2 |
Ratings
| Measure | This facility | Arizona avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall hospital star rating ⓘ (higher is better) | 3 / 5 | 3.1 / 5 | 3.2 / 5 | Average |
Patient survey
| Measure | This facility | Arizona avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Patient survey summary rating ⓘ (higher is better) | 2 / 5 | 2.8 / 5 | 3.3 / 5 | Worse |
| Patients who rated the hospital 9 or 10 out of 10 (higher is better) | 68% | 68.1% | 71.7% | Worse |
| Patients who would definitely recommend the hospital (higher is better) | 68% | 67.6% | 71.2% | Average |
| Nurse communication (higher is better) | 3 / 5 | 3 / 5 | 3.4 / 5 | Average |
| Doctor communication (higher is better) | 2 / 5 | 2.4 / 5 | 3.1 / 5 | Worse |
| Communication about medicines (higher is better) | 2 / 5 | 2.4 / 5 | 2.7 / 5 | Worse |
| Discharge information (higher is better) | 2 / 5 | 2.9 / 5 | 3.3 / 5 | Worse |
| Cleanliness (higher is better) | 3 / 5 | 2.9 / 5 | 3.4 / 5 | Average |
| Quietness at night (higher is better) | 2 / 5 | 2.9 / 5 | 3.3 / 5 | Worse |
| Completed patient surveys | 1,209 | 587 | 611 |
Emergency room
| Measure | This facility | Arizona avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Median time in the ER before leaving ⓘ (lower is better) | 266 min | 180 min | 157 min | Worse |
| Patients who left the ER before being seen (lower is better) | 3% | 2.2% | 1.7% | Worse |
| Emergency department volume | very high |
Timely care
| Measure | This facility | Arizona avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Appropriate care for severe sepsis and septic shock (higher is better) | 58% | 60% | 63.8% | Worse |
| Healthcare workers given a flu vaccine (higher is better) | 92% | 76.6% | 74.5% | Better |
Death rates (30-day)
| Measure | This facility | Arizona avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Death rate for heart attack patients (lower is better) | 10.9% | 11.9% | 11.8% | Better |
| Death rate for heart failure patients (lower is better) | 8.2% | 10.4% | 11.1% | Better |
| Death rate for pneumonia patients (lower is better) | 12.4% | 14.9% | 15.3% | Better |
| Death rate for stroke patients (lower is better) | 11.6% | 12% | 12.1% | Average |
| Death rate for COPD patients (lower is better) | 7.3% | 8.7% | 8.6% | Better |
| Death rate for heart bypass surgery patients (lower is better) | 1.8% | 2.3% | 2.4% | Better |
Readmissions (30-day)
| Measure | This facility | Arizona avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Readmission rate after heart attack (lower is better) | 14.8% | 14.4% | 14.4% | Average |
| Readmission rate after heart failure (lower is better) | 20.6% | 20.9% | 21.4% | Average |
| Readmission rate after pneumonia (lower is better) | 16.9% | 17.2% | 17.3% | Average |
| Readmission rate after COPD (lower is better) | 18.7% | 19.9% | 19.9% | Better |
| Readmission rate after heart bypass surgery (lower is better) | 11.3% | 11.5% | 11.1% | Average |
Safety & infections
| Measure | This facility | Arizona avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Serious complications (patient safety composite) (lower is better) | 1.30 | 1.02 | 1.00 | Worse |
| Central line bloodstream infections (CLABSI) ⓘ (lower is better) | 0.61 | 0.54 | 0.58 | Better |
| Catheter-associated urinary tract infections (CAUTI) (lower is better) | 0.10 | 0.38 | 0.48 | Better |
| Surgical site infections after colon surgery (lower is better) | 1.04 | 0.86 | 0.80 | Average |
| Surgical site infections after abdominal hysterectomy (lower is better) | 0.52 | 1.01 | 1.04 | Average |
| MRSA bloodstream infections (lower is better) | 0.35 | 0.60 | 0.68 | Better |
| C. difficile intestinal infections (lower is better) | 0.25 | 0.33 | 0.36 | Better |
Other hospitals near Banner - University Medical Center Phoenix
College Medical Center Phoenix
1800 East Van Buren, Phoenix, AZ 85006 · under 1 mi
Psychiatric · For-profit
Not ratedHonorhealth Tempe Medical Center
1800 East Van Buren Street, Phoenix, AZ 85006 · under 1 mi
Acute Care Hospitals · For-profit
Not ratedPhoenix Medical Psychiatric Hospital, LLC
1346 East McDowell Road, Phoenix, AZ 85006 · under 1 mi
Psychiatric · For-profit
Not ratedHaven Behavioral Hospital of Phoenix
1201 South 7th Avenue, Suite 200, Phoenix, AZ 85007 · 2.7 mi
Psychiatric · For-profit
Not ratedPhoenix VA Medical Center
650 E. Indian School Road, Phoenix, AZ 85012 · 3.2 mi
Acute Care - Veterans Administration · Government
★★★★★5Much above average- Not rated
Frequently asked questions
What is Banner - University Medical Center Phoenix's rating?
Banner - University Medical Center Phoenix has 3 out of 5 stars on the CMS overall hospital star rating. The average for Arizona hospitals is 3.1 stars.
How long is the ER wait at Banner - University Medical Center Phoenix?
Patients treated and sent home from the emergency department spent a median of 266 minutes there, from arrival to departure. The Arizona median is 180 minutes.
Does Banner - University Medical Center Phoenix have an emergency room?
Yes. CMS lists it as providing emergency services.
Where is Banner - University Medical Center Phoenix and how do I contact it?
Banner - University Medical Center Phoenix is at 1111 East McDowell Road, Phoenix, AZ 85006. Phone: (602) 839-2000.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.