nursing home in Plano, TX
Accel at Willow Bend
2620 Communications Parkway, Plano, TX 75093 · (214) 501-4672
★★★★★1
Much below average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★2
- Staffing★★★★★1
- Quality measures★★★★★4
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Accel at Willow Bend at a glance
Accel at Willow Bend is a 110-bed for-profit nursing home in Plano, Texas (Collin County).
CMS gives it 1 out of 5 stars on its overall star rating, worse than the Texas average of 2.7.
Residents receive about 3.6 hours of nursing care per day (0.3 of them from registered nurses), better than the state average of 3.4 hours.
Its most recent standard health inspection (August 21, 2025) found 26 health citations. The Texas average is 9.4.
It has not received a federal fine in the past three years.
Nursing staff turnover is 74.4% per year (state average 55.3%).
Facility details
- Type
- Nursing home
- Ownership
- For Profit - Corporation
- Beds
- 110
- Certified for
- Medicare and Medicaid
- Chain / affiliated entity
- Stonegate Senior Living
- Medicare-certified since
- December 13, 2013
- Resident/family council
- Resident
- County
- Collin County
- CMS Certification Number
- 676349
Ratings
| Measure | This facility | Texas avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 1 / 5 | 2.7 / 5 | 3 / 5 | Worse |
| Health inspection rating ⓘ (higher is better) | 2 / 5 | 2.8 / 5 | 2.8 / 5 | Worse |
| Staffing rating ⓘ (higher is better) | 1 / 5 | 1.9 / 5 | 2.9 / 5 | Worse |
| Quality measures rating ⓘ (higher is better) | 4 / 5 | 3.7 / 5 | 3.6 / 5 | Average |
| Long-stay quality rating (higher is better) | 5 / 5 | 4 / 5 | 3.8 / 5 | Better |
| Short-stay (rehab) quality rating (higher is better) | 3 / 5 | 3.2 / 5 | 3.3 / 5 | Average |
Staffing
| Measure | This facility | Texas avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 3.62 hrs | 3.39 hrs | 3.86 hrs | Worse |
| Registered nurse hours per resident per day (higher is better) | 0.35 hrs | 0.43 hrs | 0.69 hrs | Worse |
| Nurse aide hours per resident per day (higher is better) | 2.03 hrs | 2.01 hrs | 2.32 hrs | Worse |
| Weekend nurse staff hours per resident per day (higher is better) | 3.00 hrs | 2.98 hrs | 3.42 hrs | Worse |
| Nursing staff turnover (yearly) (lower is better) | 74.4% | 55.3% | 45.8% | Worse |
| Registered nurse turnover (yearly) (lower is better) | 88.9% | 54.6% | 42.9% | Worse |
| Administrators who left in the past year (lower is better) | 0 | 1 | 1 | Better |
Inspections
| Measure | This facility | Texas avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 26 | 9 | 9 | Worse |
| Citations from complaint investigations (latest cycle) (lower is better) | 23 | 4 | 3 | Worse |
| Weighted health inspection score ⓘ (lower is better) | 160 | 102 | 80.6 | Worse |
Penalties
| Measure | This facility | Texas avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
| Total fines in the past 3 years (lower is better) | $0 | $44,141 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 0 | 2 | 1 | Better |
Size
| Measure | This facility | Texas avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 110 | 113 | 107 | |
| Average residents per day | 71 | 76 | 86 | |
| Occupancy | 64.3% | 67.6% | 80.9% |
Long-stay residents
| Measure | This facility | Texas avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 1.5% | 3.3% | 3.2% | Better |
| Long-stay residents with pressure ulcers (lower is better) | 2.8% | 3.8% | 4.6% | Better |
| Long-stay residents given antipsychotic medication (lower is better) | 4.9% | 9.6% | 15.4% | Better |
| Long-stay residents with a urinary tract infection (lower is better) | 0% | 0.8% | 1.6% | Better |
| Long-stay residents with a catheter left in the bladder (lower is better) | 1.4% | 0.3% | 0.8% | Worse |
| Long-stay residents needing more help with daily activities (lower is better) | 9.5% | 15.8% | 13.9% | Better |
| Long-stay residents whose walking worsened (lower is better) | 13.2% | 14% | 14.1% | Better |
| Long-stay residents who lose too much weight (lower is better) | 1.2% | 3% | 5.2% | Better |
| Long-stay residents with depressive symptoms (lower is better) | 0% | 2.4% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 23.1% | 18% | 19.5% | Worse |
| Long-stay residents with new or worse incontinence (lower is better) | 8.5% | 13.4% | 19% | Better |
| Long-stay residents given a flu vaccine (higher is better) | 100% | 98% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 100% | 96.6% | 93.6% | Better |
Short-stay residents
| Measure | This facility | Texas avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 1% | 1.5% | 1.6% | Better |
| Short-stay residents given a flu vaccine (higher is better) | 97.6% | 88% | 79.8% | Better |
| Short-stay residents given a pneumonia vaccine (higher is better) | 98.6% | 88.9% | 82% | Better |
Inspection citations
State inspectors cited this home for 52 health deficiencies and 2 fire safety deficiencies in the inspection records CMS currently publishes. 5 citations involved actual harm, including 2 rated "immediate jeopardy".
| Date | Citation | Severity | Status |
|---|---|---|---|
| June 12, 2026 Complaint | Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care Deficiencies · Tag F0686 | E Potential harm, pattern | Corrected July 27, 2026 |
| June 12, 2026 Complaint | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. Nutrition and Dietary Deficiencies · Tag F0804 | D Potential harm, isolated | Corrected July 27, 2026 |
| June 12, 2026 Complaint | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected July 27, 2026 |
| May 28, 2026 Complaint | Reasonably accommodate the needs and preferences of each resident. Resident Rights Deficiencies · Tag F0558 | D Potential harm, isolated | Corrected June 27, 2026 |
| May 28, 2026 Complaint | Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · Tag F0677 | D Potential harm, isolated | Corrected June 27, 2026 |
| May 18, 2026 Complaint | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. Pharmacy Service Deficiencies · Tag F0755 | E Potential harm, pattern | Corrected June 27, 2026 |
| May 18, 2026 Complaint | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | E Potential harm, pattern | Corrected June 27, 2026 |
| May 18, 2026 Complaint | Provide enough food/fluids to maintain a resident's health. Quality of Life and Care Deficiencies · Tag F0692 | D Potential harm, isolated | Corrected June 27, 2026 |
| February 3, 2026 Complaint | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | E Potential harm, pattern | Corrected February 5, 2026 |
| January 7, 2026 Complaint | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. Environmental Deficiencies · Tag F0921 | E Potential harm, pattern | Corrected January 15, 2026 |
| January 7, 2026 Complaint | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | D Potential harm, isolated | Corrected January 15, 2026 |
| August 21, 2025 Fire safety | Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed. Miscellaneous Deficiencies · Tag K0741 | F Potential harm, widespread | Corrected August 25, 2025 |
| August 21, 2025 Complaint | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | E Potential harm, pattern | Corrected August 29, 2025 |
| August 21, 2025 Complaint | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning Deficiencies · Tag F0657 | E Potential harm, pattern | Corrected August 29, 2025 |
| August 21, 2025 Complaint | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted Resident Assessment and Care Planning Deficiencies · Tag F0655 | E Potential harm, pattern | Corrected August 29, 2025 |
| August 21, 2025 Complaint | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | E Potential harm, pattern | Corrected August 29, 2025 |
| August 21, 2025 Complaint | Make sure that a working call system is available in each resident's bathroom and bathing area. Environmental Deficiencies · Tag F0919 | D Potential harm, isolated | Corrected August 29, 2025 |
| August 21, 2025 Standard | Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0605 | D Potential harm, isolated | Corrected August 29, 2025 |
| August 21, 2025 Complaint | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected August 29, 2025 |
| August 21, 2025 Complaint | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. Pharmacy Service Deficiencies · Tag F0756 | D Potential harm, isolated | Corrected August 29, 2025 |
| August 21, 2025 Standard | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. Pharmacy Service Deficiencies · Tag F0755 | D Potential harm, isolated | Corrected August 29, 2025 |
| August 21, 2025 Standard | Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · Tag F0695 | D Potential harm, isolated | Corrected August 29, 2025 |
| August 21, 2025 Complaint | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. Quality of Life and Care Deficiencies · Tag F0693 | D Potential harm, isolated | Corrected August 29, 2025 |
| August 21, 2025 Complaint | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. Quality of Life and Care Deficiencies · Tag F0690 | D Potential harm, isolated | Corrected August 29, 2025 |
| August 21, 2025 Complaint | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. Quality of Life and Care Deficiencies · Tag F0688 | D Potential harm, isolated | Corrected August 29, 2025 |
| August 21, 2025 Complaint | Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · Tag F0677 | D Potential harm, isolated | Corrected August 29, 2025 |
| August 21, 2025 Complaint | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | D Potential harm, isolated | Corrected August 29, 2025 |
| March 13, 2025 Complaint | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | F Potential harm, widespread | Corrected April 18, 2025 |
| July 24, 2024 Fire safety | Provide properly protected cooking facilities. Smoke Deficiencies · Tag K0324 | F Potential harm, widespread | Corrected September 5, 2024 |
| July 24, 2024 Complaint | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | E Potential harm, pattern | Corrected September 5, 2024 |
| July 24, 2024 Complaint | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | E Potential harm, pattern | Corrected September 5, 2024 |
| July 24, 2024 Complaint | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. Pharmacy Service Deficiencies · Tag F0755 | E Potential harm, pattern | Corrected September 5, 2024 |
| July 24, 2024 Complaint | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. Quality of Life and Care Deficiencies · Tag F0690 | E Potential harm, pattern | Corrected September 5, 2024 |
| July 24, 2024 Complaint | Reasonably accommodate the needs and preferences of each resident. Resident Rights Deficiencies · Tag F0558 | E Potential harm, pattern | Corrected September 5, 2024 |
| July 24, 2024 Complaint | Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · Tag F0677 | D Potential harm, isolated | Corrected September 5, 2024 |
| July 24, 2024 Complaint | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | D Potential harm, isolated | Corrected September 5, 2024 |
| July 24, 2024 Complaint | Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · Tag F0695 | D Potential harm, isolated | Corrected September 5, 2024 |
| January 9, 2024 Complaint | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0600 | H Actual harm, pattern | Corrected January 9, 2024 |
| January 9, 2024 Complaint | Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · Tag F0677 | H Actual harm, pattern | Corrected February 12, 2024 |
| January 9, 2024 Complaint | Develop and implement policies and procedures to prevent abuse, neglect, and theft. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0607 | H Actual harm, pattern | Corrected February 12, 2024 |
| January 9, 2024 Complaint | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0609 | E Potential harm, pattern | Corrected February 12, 2024 |
| January 9, 2024 Complaint | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | E Potential harm, pattern | Corrected February 12, 2024 |
| December 28, 2023 Complaint | Not require residents to give up Medicare or Medicaid benefits, or pay privately as a condition of admission; and must tell residents what care they do not provide. Resident Rights Deficiencies · Tag F0620 | D Potential harm, isolated | Corrected January 22, 2024 |
| December 5, 2023 Complaint | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights Deficiencies · Tag F0584 | E Potential harm, pattern | Corrected December 21, 2023 |
| December 5, 2023 Complaint | Keep residents' personal and medical records private and confidential. Resident Rights Deficiencies · Tag F0583 | D Potential harm, isolated | Corrected December 20, 2023 |
| May 20, 2023 Standard | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. Quality of Life and Care Deficiencies · Tag F0693 | K Immediate jeopardy, pattern | Corrected June 9, 2023 |
| May 20, 2023 Standard | Provide enough food/fluids to maintain a resident's health. Quality of Life and Care Deficiencies · Tag F0692 | K Immediate jeopardy, pattern | Corrected June 9, 2023 |
| May 20, 2023 Standard | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | E Potential harm, pattern | Corrected June 9, 2023 |
| May 20, 2023 Standard | Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · Tag F0677 | E Potential harm, pattern | Corrected June 9, 2023 |
| May 20, 2023 Standard | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. Resident Rights Deficiencies · Tag F0580 | E Potential harm, pattern | Corrected June 9, 2023 |
| May 20, 2023 Standard | Allow resident to participate in the development and implementation of his or her person-centered plan of care. Resident Rights Deficiencies · Tag F0553 | D Potential harm, isolated | Corrected June 9, 2023 |
| May 20, 2023 Standard | Provide doctor's orders for the resident's immediate care at the time the resident was admitted. Resident Assessment and Care Planning Deficiencies · Tag F0635 | D Potential harm, isolated | Corrected June 9, 2023 |
| May 20, 2023 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected June 9, 2023 |
| May 20, 2023 Standard | Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · Tag F0695 | D Potential harm, isolated | Corrected June 9, 2023 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports no federal fines or payment denials in the past three years.
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| SOUTH LIMESTONE HOSPITAL DISTRICT Organization | 5% or greater direct ownership interest | 100% | 02/27/2015 |
| UMB BANK NATIONAL ASSOCIATION Organization | 5% or greater mortgage interest | NOT APPLICABLE | 09/23/2021 |
| DEO, NARINDER Individual | adp of the snf | NOT APPLICABLE | 12/18/2025 |
| LIFETIME WELLNESS, LTD. Organization | adp of the snf | NOT APPLICABLE | 09/23/2021 |
| MADUKA, ALEXANDRIA Individual | adp of the snf | NOT APPLICABLE | 01/13/2026 |
| MARTUS FINANCIAL SERVICES, INC. Organization | adp of the snf | NOT APPLICABLE | 12/31/2023 |
| PF PLANO SNF OPS, LLC Organization | adp of the snf | NOT APPLICABLE | 11/25/2025 |
| PHARMERICA DRUG SYSTEMS LLC Organization | adp of the snf | NOT APPLICABLE | 08/27/2017 |
| PRESERVATION FREEHOLD COMPANY Organization | adp of the snf | NOT APPLICABLE | 09/23/2021 |
| REHAB PRO LP Organization | adp of the snf | NOT APPLICABLE | 09/23/2021 |
| SANCTUARY LTC, LLC Organization | adp of the snf | NOT APPLICABLE | 09/23/2021 |
| SHARIF, ZAIN Individual | adp of the snf | NOT APPLICABLE | 05/14/2025 |
| STONEGATE SENIOR LIVING, LP Organization | adp of the snf | NOT APPLICABLE | 11/25/2025 |
| PRICE, LARRY Individual | corporate officer | NOT APPLICABLE | 06/01/1982 |
| CAMPBELL, SCOTT Individual | individual is an owner, partner or trustee of any adp of the snf | NOT APPLICABLE | 12/01/2025 |
| CHANCE, JAMES Individual | individual is an owner, partner or trustee of any adp of the snf | NOT APPLICABLE | 11/25/2025 |
| FISHER, JAMES Individual | individual is an owner, partner or trustee of any adp of the snf | NOT APPLICABLE | 12/04/2025 |
| LANGDON, THOMAS Individual | individual is an owner, partner or trustee of any adp of the snf | NOT APPLICABLE | 11/25/2025 |
| MCGEHEE, WILLIAM Individual | individual is an owner, partner or trustee of any adp of the snf | NOT APPLICABLE | 11/25/2025 |
| TAYLOR, JOHN Individual | individual is an owner, partner or trustee of any adp of the snf | NOT APPLICABLE | 12/01/2025 |
| MADUKA, ALEXANDRIA Individual | operational/managerial control | NOT APPLICABLE | 01/13/2026 |
| PF PLANO SNF OPS, LLC Organization | operational/managerial control | NOT APPLICABLE | 09/23/2021 |
| STONEGATE SENIOR LIVING, LP Organization | operational/managerial control | NOT APPLICABLE | 06/22/2022 |
Other nursing homes near Accel at Willow Bend
Prestonwood Rehabilitation & Nursing Center
2460 Marsh Ln, Plano, TX 75093 · 1 mi
Government · 132 beds · Part of Dallas County Hospital District
- Abuse citation
★★★★★4Above averageMustang Park Therapy and Living Center
4501 Plano Parkway, Carrollton, TX 75010 · 2 mi
For-profit · 120 beds
★★★★★1Much below averageBrookhaven Nursing and Rehabilitation Center
1855 Cheyenne Dr., Carrollton, TX 75010 · 3.1 mi
For-profit · 180 beds
- Abuse citation
★★★★★1Much below averageThe Legacy at Willow Bend
6101 Ohio Ste 500, Plano, TX 75024 · 3.3 mi
Non-profit · 60 beds
- CMS high performer
★★★★★5Much above averageCarrara
4501 Tradition Trail, Plano, TX 75093 · 3.3 mi
For-profit · 112 beds · Part of Cantex Continuing Care
★★★★★4Above averageThe Hillcrest of North Dallas
18648 Hillcrest Rd, Dallas, TX 75252 · 3.6 mi
For-profit · 120 beds · Part of Opco Skilled Management
★★★★★1Much below average
Frequently asked questions
What is Accel at Willow Bend's rating?
Accel at Willow Bend has 1 out of 5 stars on the CMS overall star rating. The average for Texas nursing homes is 2.7 stars.
How many inspection citations did Accel at Willow Bend receive?
Its most recent standard health inspection found 26 citations, compared with a Texas average of 9.4. Every citation is listed on this page with its severity.
Does Accel at Willow Bend accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Accel at Willow Bend?
It is for profit - corporation and part of Stonegate Senior Living. The ownership section on this page lists the owners and managers reported to CMS.
Where is Accel at Willow Bend and how do I contact it?
Accel at Willow Bend is at 2620 Communications Parkway, Plano, TX 75093. Phone: (214) 501-4672.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.