nursing home in Dallas, TX
Continuing Care at Highland Springs
7910 Frankford Road, Dallas, TX 75252 · (972) 656-3500
★★★★★3
Average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★2
- Staffing★★★★★5
- Quality measures★★★★★4
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Continuing Care at Highland Springs at a glance
Continuing Care at Highland Springs is a 44-bed non-profit nursing home in Dallas, Texas (Dallas County).
CMS gives it 3 out of 5 stars on its overall star rating, close to the Texas average of 2.7.
Residents receive about 4.3 hours of nursing care per day (1.1 of them from registered nurses), better than the state average of 3.4 hours.
Its most recent standard health inspection (September 11, 2025) found 5 health citations. The Texas average is 9.4.
Federal regulators fined it 1 time in the past three years, totaling $29,968.
Nursing staff turnover is 31.4% per year (state average 55.3%).
Facility details
- Type
- Nursing home
- Ownership
- Non Profit - Other
- Beds
- 44
- Certified for
- Medicare and Medicaid
- Chain / affiliated entity
- Erickson Senior Living
- Medicare-certified since
- February 11, 2013
- Continuing care retirement community
- Yes
- Resident/family council
- Resident
- County
- Dallas County
- CMS Certification Number
- 676329
Ratings
| Measure | This facility | Texas avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 3 / 5 | 2.7 / 5 | 3 / 5 | Average |
| Health inspection rating ⓘ (higher is better) | 2 / 5 | 2.8 / 5 | 2.8 / 5 | Worse |
| Staffing rating ⓘ (higher is better) | 5 / 5 | 1.9 / 5 | 2.9 / 5 | Better |
| Quality measures rating ⓘ (higher is better) | 4 / 5 | 3.7 / 5 | 3.6 / 5 | Average |
| Long-stay quality rating (higher is better) | 4 / 5 | 4 / 5 | 3.8 / 5 | Average |
Staffing
| Measure | This facility | Texas avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 4.29 hrs | 3.39 hrs | 3.86 hrs | Better |
| Registered nurse hours per resident per day (higher is better) | 1.13 hrs | 0.43 hrs | 0.69 hrs | Better |
| Nurse aide hours per resident per day (higher is better) | 2.48 hrs | 2.01 hrs | 2.32 hrs | Better |
| Weekend nurse staff hours per resident per day (higher is better) | 3.88 hrs | 2.98 hrs | 3.42 hrs | Better |
| Nursing staff turnover (yearly) (lower is better) | 31.4% | 55.3% | 45.8% | Better |
| Registered nurse turnover (yearly) (lower is better) | 16.7% | 54.6% | 42.9% | Better |
| Administrators who left in the past year (lower is better) | 1 | 1 | 1 | Worse |
Inspections
| Measure | This facility | Texas avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 5 | 9 | 9 | Better |
| Citations from complaint investigations (latest cycle) (lower is better) | 2 | 4 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 143.5 | 102 | 80.6 | Worse |
Penalties
| Measure | This facility | Texas avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 1 | 1 | 1 | Worse |
| Total fines in the past 3 years (lower is better) | $29,968 | $44,141 | $30,972 | Average |
| All federal penalties in the past 3 years (lower is better) | 1 | 2 | 1 | Average |
Size
| Measure | This facility | Texas avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 44 | 113 | 107 | |
| Average residents per day | 43 | 76 | 86 | |
| Occupancy | 98.2% | 67.6% | 80.9% |
Long-stay residents
| Measure | This facility | Texas avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 3.1% | 3.3% | 3.2% | Average |
| Long-stay residents with pressure ulcers (lower is better) | 4.8% | 3.8% | 4.6% | Average |
| Long-stay residents given antipsychotic medication (lower is better) | 14.9% | 9.6% | 15.4% | Average |
| Long-stay residents with a urinary tract infection (lower is better) | 2.5% | 0.8% | 1.6% | Worse |
| Long-stay residents with a catheter left in the bladder (lower is better) | 0% | 0.3% | 0.8% | Better |
| Long-stay residents needing more help with daily activities (lower is better) | 13% | 15.8% | 13.9% | Better |
| Long-stay residents whose walking worsened (lower is better) | 30.9% | 14% | 14.1% | Worse |
| Long-stay residents who lose too much weight (lower is better) | 4.7% | 3% | 5.2% | Better |
| Long-stay residents with depressive symptoms (lower is better) | 0% | 2.4% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 9.4% | 18% | 19.5% | Better |
| Long-stay residents with new or worse incontinence (lower is better) | 26.3% | 13.4% | 19% | Worse |
| Long-stay residents given a flu vaccine (higher is better) | 95.5% | 98% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 96.2% | 96.6% | 93.6% | Average |
Short-stay residents
| Measure | This facility | Texas avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 0% | 1.5% | 1.6% | Better |
| Short-stay residents given a flu vaccine (higher is better) | 96.4% | 88% | 79.8% | Better |
| Short-stay residents given a pneumonia vaccine (higher is better) | 67.7% | 88.9% | 82% | Worse |
Inspection citations
State inspectors cited this home for 17 health deficiencies and 7 fire safety deficiencies in the inspection records CMS currently publishes. 2 citations involved actual harm, including 2 rated "immediate jeopardy".
| Date | Citation | Severity | Status |
|---|---|---|---|
| January 21, 2026 Complaint | Ensure each resident must receive and the facility must provide necessary behavioral health care and services. Quality of Life and Care Deficiencies · Tag F0740 | K Immediate jeopardy, pattern | Corrected January 22, 2026 |
| January 21, 2026 Complaint | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | J Immediate jeopardy, isolated | Corrected January 22, 2026 |
| September 11, 2025 Fire safety | Ensure smoke barriers are constructed to a 1 hour fire resistance rating. Smoke Deficiencies · Tag K0372 | D Potential harm, isolated | Corrected October 23, 2025 |
| September 11, 2025 Standard | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | E Potential harm, pattern | Corrected October 23, 2025 |
| September 11, 2025 Standard | Ensure that residents are free from significant medication errors. Pharmacy Service Deficiencies · Tag F0760 | D Potential harm, isolated | Corrected October 23, 2025 |
| September 11, 2025 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | D Potential harm, isolated | Corrected October 23, 2025 |
| August 1, 2024 Fire safety | Provide properly protected cooking facilities. Smoke Deficiencies · Tag K0324 | F Potential harm, widespread | Corrected September 10, 2024 |
| August 1, 2024 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | F Potential harm, widespread | Corrected September 10, 2024 |
| August 1, 2024 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | E Potential harm, pattern | Corrected September 10, 2024 |
| August 1, 2024 Standard | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. Resident Rights Deficiencies · Tag F0585 | F Potential harm, widespread | Corrected September 10, 2024 |
| August 1, 2024 Standard | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. Resident Assessment and Care Planning Deficiencies · Tag F0644 | E Potential harm, pattern | Corrected September 10, 2024 |
| August 1, 2024 Standard | PASARR screening for Mental disorders or Intellectual Disabilities Resident Assessment and Care Planning Deficiencies · Tag F0645 | E Potential harm, pattern | Corrected September 10, 2024 |
| August 1, 2024 Standard | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | E Potential harm, pattern | Corrected September 10, 2024 |
| August 1, 2024 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | E Potential harm, pattern | Corrected September 10, 2024 |
| August 1, 2024 Standard | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. Nutrition and Dietary Deficiencies · Tag F0804 | E Potential harm, pattern | Corrected September 10, 2024 |
| August 1, 2024 Standard | Reasonably accommodate the needs and preferences of each resident. Resident Rights Deficiencies · Tag F0558 | D Potential harm, isolated | Corrected September 10, 2024 |
| August 1, 2024 Standard | Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · Tag F0677 | D Potential harm, isolated | Corrected September 10, 2024 |
| February 8, 2024 Complaint | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. Pharmacy Service Deficiencies · Tag F0755 | E Potential harm, pattern | Corrected December 11, 2023 |
| February 8, 2024 Complaint | Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · Tag F0658 | D Potential harm, isolated | Corrected December 11, 2023 |
| May 24, 2023 Fire safety | Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements. Egress Deficiencies · Tag K0222 | F Potential harm, widespread | Corrected July 7, 2023 |
| May 24, 2023 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | F Potential harm, widespread | Corrected July 7, 2023 |
| May 24, 2023 Fire safety | Provide properly protected cooking facilities. Smoke Deficiencies · Tag K0324 | F Potential harm, widespread | Corrected July 7, 2023 |
| May 24, 2023 Standard | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning Deficiencies · Tag F0657 | D Potential harm, isolated | Corrected July 7, 2023 |
| May 24, 2023 Standard | Assure that each resident’s assessment is updated at least once every 3 months. Resident Assessment and Care Planning Deficiencies · Tag F0638 | D Potential harm, isolated | Corrected July 7, 2023 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports 1 federal penalty in the past three years, including $29,968 in fines.
| Date | Penalty | Amount / length |
|---|---|---|
| January 21, 2026 | Fine | $29,968 |
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| NATIONAL SENIOR COMMUNITIES, INC Organization | 5% or greater direct ownership interest | 100% | 01/14/2021 |
| ANCHETA, HEATHER Individual | adp of the snf | NOT APPLICABLE | 08/20/2023 |
| EMBLEY, MARK Individual | adp of the snf | NOT APPLICABLE | 04/01/2022 |
| ERICKSON SENIOR LIVING LLC Organization | adp of the snf | NOT APPLICABLE | 03/25/2025 |
| HALL, JOHN Individual | adp of the snf | NOT APPLICABLE | 04/01/2024 |
| MERKERT, ROBERT Individual | adp of the snf | NOT APPLICABLE | 03/26/2026 |
| OAK INVESTMENT TRUST Organization | adp of the snf | NOT APPLICABLE | 01/01/2025 |
| OAK INVESTMENT TRUST II Organization | adp of the snf | NOT APPLICABLE | 01/01/2025 |
| STINER, PAMELA Individual | adp of the snf | NOT APPLICABLE | 04/01/2024 |
| STUDLEY, JILL Individual | adp of the snf | NOT APPLICABLE | 03/25/2025 |
| SWEETSER, CHRISTIAN Individual | adp of the snf | NOT APPLICABLE | 03/01/2022 |
| BROWN, IAN Individual | corporate director | NOT APPLICABLE | 04/01/2023 |
| BROWN, PATRICIA Individual | corporate director | NOT APPLICABLE | 04/01/2022 |
| CLUPPER, KATHERINE Individual | corporate director | NOT APPLICABLE | 04/01/2024 |
| COLINS, MARY Individual | corporate director | NOT APPLICABLE | 04/01/2018 |
| ERSTAD, EILEEN Individual | corporate director | NOT APPLICABLE | 04/01/2018 |
| JACQUE, ZINA Individual | corporate director | NOT APPLICABLE | 12/01/2012 |
| LEONARD, MONTY Individual | corporate director | NOT APPLICABLE | 04/01/2022 |
| MOSCATO, MARY Individual | corporate director | NOT APPLICABLE | 04/01/2024 |
| PAULK, PAMELA Individual | corporate director | NOT APPLICABLE | 04/01/2022 |
| POMERANZ, WILLIAM Individual | corporate director | NOT APPLICABLE | 04/01/2025 |
| REEL, STEPHANIE Individual | corporate director | NOT APPLICABLE | 04/01/2018 |
| ROSKIEWICZ, MICHAEL Individual | corporate director | NOT APPLICABLE | 04/01/2019 |
| SHARP, RUSSEL Individual | corporate director | NOT APPLICABLE | 04/01/2023 |
| WALLICK, DANIEL Individual | corporate director | NOT APPLICABLE | 04/01/2025 |
| COLINS, MARY Individual | corporate officer | NOT APPLICABLE | 04/01/2019 |
| EMBLEY, MARK Individual | corporate officer | NOT APPLICABLE | 04/01/2022 |
| ERSTAD, EILEEN Individual | corporate officer | NOT APPLICABLE | 04/01/2025 |
| HALL, JOHN Individual | corporate officer | NOT APPLICABLE | 04/01/2024 |
| MERKERT, ROBERT Individual | corporate officer | NOT APPLICABLE | 03/26/2026 |
| PAULK, PAMELA Individual | corporate officer | NOT APPLICABLE | 04/01/2023 |
| SAWICKI, SCOTT Individual | corporate officer | NOT APPLICABLE | 04/01/2024 |
| STINER, PAMELA Individual | corporate officer | NOT APPLICABLE | 04/01/2024 |
| TYLER, DANIEL Individual | corporate officer | NOT APPLICABLE | 04/01/2025 |
| BISON, MICHAEL Individual | individual is an owner, partner or trustee of any adp of the snf | NOT APPLICABLE | 04/24/2025 |
| RIDLEY, FRED Individual | individual is an owner, partner or trustee of any adp of the snf | NOT APPLICABLE | 04/17/2025 |
| SONES, RANDALL Individual | individual is an owner, partner or trustee of any adp of the snf | NOT APPLICABLE | 04/17/2025 |
| ANCHETA, HEATHER Individual | operational/managerial control | NOT APPLICABLE | 08/20/2023 |
| EMBLEY, MARK Individual | operational/managerial control | NOT APPLICABLE | 04/01/2022 |
| ERICKSON SENIOR LIVING LLC Organization | operational/managerial control | NOT APPLICABLE | 11/23/2020 |
Showing 40 of 46 records.
Other nursing homes near Continuing Care at Highland Springs
The Healthcare Resort of Plano
3325 West Plano Parkway, Plano, TX 75075 · 1 mi
Non-profit · 70 beds · Part of The Ensign Group
★★★★★3AverageThe Hillcrest of North Dallas
18648 Hillcrest Rd, Dallas, TX 75252 · 1.2 mi
For-profit · 120 beds · Part of Opco Skilled Management
★★★★★1Much below averageCarrara
4501 Tradition Trail, Plano, TX 75093 · 1.5 mi
For-profit · 112 beds · Part of Cantex Continuing Care
★★★★★4Above averageLandmark of Plano Rehabilitation and Nursing Cente
1621 Coit Road, Plano, TX 75075 · 1.7 mi
For-profit · 160 beds · Part of Creative Solutions in Healthcare
★★★★★2Below averageLife Care Center of Plano
3800 W Park Blvd, Plano, TX 75075 · 2 mi
For-profit · 120 beds · Part of Life Care Centers of America
★★★★★4Above averageRichardson Nursing and Rehabilitation
1111 Rockingham Drive, Richardson, TX 75080 · 2.7 mi
For-profit · 280 beds · Part of Eduro Healthcare
★★★★★1Much below average
Frequently asked questions
What is Continuing Care at Highland Springs's rating?
Continuing Care at Highland Springs has 3 out of 5 stars on the CMS overall star rating. The average for Texas nursing homes is 2.7 stars.
How many inspection citations did Continuing Care at Highland Springs receive?
Its most recent standard health inspection found 5 citations, compared with a Texas average of 9.4. Every citation is listed on this page with its severity.
Does Continuing Care at Highland Springs accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Continuing Care at Highland Springs?
It is non profit - other and part of Erickson Senior Living. The ownership section on this page lists the owners and managers reported to CMS.
Where is Continuing Care at Highland Springs and how do I contact it?
Continuing Care at Highland Springs is at 7910 Frankford Road, Dallas, TX 75252. Phone: (972) 656-3500.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.