nursing home in Mission Hills, CA
Providence Holy Cross Med Ctr D/P SNF
11600A Indian Hills Road, Mission Hills, CA 91345 · (818) 898-4630
★★★★★1
Much below average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★1
- Staffing★★★★★4
- Quality measures★★★★★1
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Providence Holy Cross Med Ctr D/P SNF at a glance
Providence Holy Cross Med Ctr D/P SNF is a 48-bed non-profit nursing home in Mission Hills, California (Los Angeles County).
CMS gives it 1 out of 5 stars on its overall star rating, worse than the California average of 3.2.
Residents receive about 9.9 hours of nursing care per day (3.8 of them from registered nurses), better than the state average of 4.5 hours.
Its most recent standard health inspection (March 27, 2026) found 13 health citations. The California average is 15.5.
Federal regulators fined it 1 time in the past three years, totaling $97,923.
Nursing staff turnover is 25% per year (state average 36.7%).
Facility details
- Type
- Nursing home
- Ownership
- Non Profit - Corporation
- Beds
- 48
- Certified for
- Medicare and Medicaid
- Chain / affiliated entity
- Providence Health & Services
- Medicare-certified since
- October 1, 1978
- Resident/family council
- Both
- County
- Los Angeles County
- CMS Certification Number
- 555074
Ratings
| Measure | This facility | California avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 1 / 5 | 3.2 / 5 | 3 / 5 | Worse |
| Health inspection rating ⓘ (higher is better) | 1 / 5 | 2.8 / 5 | 2.8 / 5 | Worse |
| Staffing rating ⓘ (higher is better) | 4 / 5 | 3.3 / 5 | 2.9 / 5 | Better |
| Quality measures rating ⓘ (higher is better) | 1 / 5 | 4.1 / 5 | 3.6 / 5 | Worse |
| Long-stay quality rating (higher is better) | 1 / 5 | 4.4 / 5 | 3.8 / 5 | Worse |
Staffing
| Measure | This facility | California avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 9.92 hrs | 4.52 hrs | 3.86 hrs | Better |
| Registered nurse hours per resident per day (higher is better) | 3.78 hrs | 0.67 hrs | 0.69 hrs | Better |
| Nurse aide hours per resident per day (higher is better) | 5.01 hrs | 2.65 hrs | 2.32 hrs | Better |
| Weekend nurse staff hours per resident per day (higher is better) | 9.11 hrs | 4.09 hrs | 3.42 hrs | Better |
| Nursing staff turnover (yearly) (lower is better) | 25% | 36.7% | 45.8% | Better |
| Registered nurse turnover (yearly) (lower is better) | 26.8% | 38.1% | 42.9% | Better |
Inspections
| Measure | This facility | California avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 13 | 16 | 9 | Worse |
| Citations from complaint investigations (latest cycle) (lower is better) | 1 | 4 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 158.8 | 105.8 | 80.6 | Worse |
Penalties
| Measure | This facility | California avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 1 | 1 | 1 | Worse |
| Total fines in the past 3 years (lower is better) | $97,923 | $23,986 | $30,972 | Worse |
| All federal penalties in the past 3 years (lower is better) | 1 | 1 | 1 | Average |
Size
| Measure | This facility | California avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 48 | 99 | 107 | |
| Average residents per day | 46 | 88 | 86 | |
| Occupancy | 95% | 88.4% | 80.9% |
Long-stay residents
| Measure | This facility | California avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 0% | 1.6% | 3.2% | Better |
| Long-stay residents with pressure ulcers (lower is better) | 14.3% | 4.3% | 4.6% | Worse |
| Long-stay residents given antipsychotic medication (lower is better) | 17.2% | 12% | 15.4% | Worse |
| Long-stay residents with a urinary tract infection (lower is better) | 2.9% | 1.2% | 1.6% | Worse |
| Long-stay residents with a catheter left in the bladder (lower is better) | 4.5% | 0.8% | 0.8% | Worse |
| Long-stay residents who lose too much weight (lower is better) | 1.2% | 4% | 5.2% | Better |
| Long-stay residents with depressive symptoms (lower is better) | 0.8% | 7.3% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0.6% | 0.4% | 0.1% | Worse |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 24.8% | 13.7% | 19.5% | Worse |
| Long-stay residents with new or worse incontinence (lower is better) | 0% | 10.2% | 19% | Better |
| Long-stay residents given a flu vaccine (higher is better) | 100% | 98.2% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 94.2% | 98.6% | 93.6% | Average |
Short-stay residents
| Measure | This facility | California avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents given a pneumonia vaccine (higher is better) | 66.7% | 94.4% | 82% | Worse |
Inspection citations
State inspectors cited this home for 48 health deficiencies and 5 fire safety deficiencies in the inspection records CMS currently publishes. 3 citations involved actual harm, including 1 rated "immediate jeopardy".
| Date | Citation | Severity | Status |
|---|---|---|---|
| March 27, 2026 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | E Potential harm, pattern | Corrected April 17, 2026 |
| March 27, 2026 Fire safety | Install an approved automatic sprinkler system. Smoke Deficiencies · Tag K0351 | E Potential harm, pattern | Corrected April 17, 2026 |
| March 27, 2026 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | C No harm, widespread | Corrected April 17, 2026 |
| March 27, 2026 Standard | Provide for the safe, appropriate administration of IV fluids for a resident when needed. Quality of Life and Care Deficiencies · Tag F0694 | E Potential harm, pattern | Corrected April 17, 2026 |
| March 27, 2026 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | E Potential harm, pattern | Corrected April 17, 2026 |
| March 27, 2026 Standard | Develop and implement policies and procedures for flu and pneumonia vaccinations. Infection Control Deficiencies · Tag F0883 | D Potential harm, isolated | Corrected April 17, 2026 |
| March 27, 2026 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected April 17, 2026 |
| March 27, 2026 Standard | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · Tag F0842 | D Potential harm, isolated | Corrected April 17, 2026 |
| March 27, 2026 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | D Potential harm, isolated | Corrected April 17, 2026 |
| March 27, 2026 Standard | Ensure that residents are free from significant medication errors. Pharmacy Service Deficiencies · Tag F0760 | D Potential harm, isolated | Corrected April 17, 2026 |
| March 27, 2026 Standard | Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · Tag F0695 | D Potential harm, isolated | Corrected April 17, 2026 |
| March 27, 2026 Standard | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. Quality of Life and Care Deficiencies · Tag F0693 | D Potential harm, isolated | Corrected April 17, 2026 |
| March 27, 2026 Standard | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | D Potential harm, isolated | Corrected April 17, 2026 |
| March 27, 2026 Standard | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | D Potential harm, isolated | Corrected April 17, 2026 |
| March 27, 2026 Standard | Post nurse staffing information every day. Nursing and Physician Services Deficiencies · Tag F0732 | B No harm, pattern | Corrected April 17, 2026 |
| December 14, 2025 Fire safety | Meet requirements for the installation and maintenance of medical gas and medical vacuum systems. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0902 | L Immediate jeopardy, widespread | Corrected February 2, 2026 |
| December 11, 2025 Complaint | Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · Tag F0695 | K Immediate jeopardy, pattern | Corrected January 14, 2026 |
| March 27, 2025 Fire safety | Properly select, install, inspect, or maintain portable fire extinguishes. Smoke Deficiencies · Tag K0355 | E Potential harm, pattern | Corrected April 13, 2025 |
| March 27, 2025 Standard | Administer the facility in a manner that enables it to use its resources effectively and efficiently. Administration Deficiencies · Tag F0835 | F Potential harm, widespread | Corrected April 26, 2025 |
| March 27, 2025 Standard | Ensure that residents are free from significant medication errors. Pharmacy Service Deficiencies · Tag F0760 | E Potential harm, pattern | Corrected April 26, 2025 |
| March 27, 2025 Standard | Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · Tag F0695 | E Potential harm, pattern | Corrected April 26, 2025 |
| March 27, 2025 Standard | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. Quality of Life and Care Deficiencies · Tag F0693 | E Potential harm, pattern | Corrected April 26, 2025 |
| March 27, 2025 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | E Potential harm, pattern | Corrected April 26, 2025 |
| March 27, 2025 Standard | Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · Tag F0658 | E Potential harm, pattern | Corrected April 26, 2025 |
| March 27, 2025 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | E Potential harm, pattern | Corrected April 26, 2025 |
| March 27, 2025 Standard | Ensure each resident’s drug regimen must be free from unnecessary drugs. Pharmacy Service Deficiencies · Tag F0757 | D Potential harm, isolated | Corrected April 26, 2025 |
| March 27, 2025 Standard | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. Resident Rights Deficiencies · Tag F0550 | D Potential harm, isolated | Corrected April 26, 2025 |
| March 27, 2025 Standard | Ensure that residents are fully informed and understand their health status, care and treatments. Resident Rights Deficiencies · Tag F0552 | D Potential harm, isolated | Corrected April 26, 2025 |
| March 27, 2025 Standard | Reasonably accommodate the needs and preferences of each resident. Resident Rights Deficiencies · Tag F0558 | D Potential harm, isolated | Corrected April 26, 2025 |
| March 27, 2025 Standard | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0604 | D Potential harm, isolated | Corrected April 26, 2025 |
| March 27, 2025 Standard | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. Quality of Life and Care Deficiencies · Tag F0690 | D Potential harm, isolated | Corrected April 26, 2025 |
| March 27, 2025 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | D Potential harm, isolated | Corrected April 26, 2025 |
| March 27, 2025 Standard | Implement a program that monitors antibiotic use. Infection Control Deficiencies · Tag F0881 | D Potential harm, isolated | Corrected April 26, 2025 |
| March 27, 2025 Standard | Develop and implement policies and procedures for flu and pneumonia vaccinations. Infection Control Deficiencies · Tag F0883 | D Potential harm, isolated | Corrected April 26, 2025 |
| March 27, 2025 Standard | Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · Tag F0641 | B No harm, pattern | Corrected April 26, 2025 |
| April 14, 2024 Standard | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. Quality of Life and Care Deficiencies · Tag F0690 | G Actual harm, isolated | Corrected May 6, 2024 |
| April 14, 2024 Standard | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. Resident Rights Deficiencies · Tag F0580 | G Actual harm, isolated | Corrected May 6, 2024 |
| April 14, 2024 Standard | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. Quality of Life and Care Deficiencies · Tag F0693 | E Potential harm, pattern | Corrected May 6, 2024 |
| April 14, 2024 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | E Potential harm, pattern | Corrected May 6, 2024 |
| April 14, 2024 Standard | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. Quality of Life and Care Deficiencies · Tag F0700 | E Potential harm, pattern | Corrected May 6, 2024 |
| April 14, 2024 Standard | Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care Deficiencies · Tag F0686 | E Potential harm, pattern | Corrected May 6, 2024 |
| April 14, 2024 Standard | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | E Potential harm, pattern | Corrected May 6, 2024 |
| April 14, 2024 Standard | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0604 | E Potential harm, pattern | Corrected May 6, 2024 |
| April 14, 2024 Standard | Implement a program that monitors antibiotic use. Infection Control Deficiencies · Tag F0881 | E Potential harm, pattern | Corrected May 6, 2024 |
| April 14, 2024 Standard | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. Pharmacy Service Deficiencies · Tag F0755 | D Potential harm, isolated | Corrected May 6, 2024 |
| April 14, 2024 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected May 6, 2024 |
| April 14, 2024 Standard | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. Pharmacy Service Deficiencies · Tag F0758 | D Potential harm, isolated | Corrected May 6, 2024 |
| April 14, 2024 Standard | Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · Tag F0695 | D Potential harm, isolated | Corrected May 6, 2024 |
| April 14, 2024 Standard | Provide for the safe, appropriate administration of IV fluids for a resident when needed. Quality of Life and Care Deficiencies · Tag F0694 | D Potential harm, isolated | Corrected May 6, 2024 |
| April 14, 2024 Standard | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. Resident Rights Deficiencies · Tag F0550 | D Potential harm, isolated | Corrected May 6, 2024 |
| April 14, 2024 Standard | Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · Tag F0641 | B No harm, pattern | Corrected May 6, 2024 |
| April 14, 2024 Standard | Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment. Resident Assessment and Care Planning Deficiencies · Tag F0640 | B No harm, pattern | Corrected May 6, 2024 |
| September 29, 2023 Complaint | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected October 15, 2023 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports 1 federal penalty in the past three years, including $97,923 in fines.
| Date | Penalty | Amount / length |
|---|---|---|
| April 14, 2024 | Fine | $97,923 |
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| ANDERSON, DONALD Individual | adp of the snf | NOT APPLICABLE | 12/20/2016 |
| ELMOUCHI, DARRYL Individual | adp of the snf | NOT APPLICABLE | 04/01/2025 |
| HOFFMAN, GREGORY Individual | adp of the snf | NOT APPLICABLE | 10/01/2020 |
| KELL, JASON Individual | adp of the snf | NOT APPLICABLE | 01/01/2026 |
| KLEIN, BERNARD Individual | adp of the snf | NOT APPLICABLE | 02/01/2013 |
| MARTIN, JAMES Individual | adp of the snf | NOT APPLICABLE | 01/13/2023 |
| NEWSOM, ANNA Individual | adp of the snf | NOT APPLICABLE | 05/13/2022 |
| PROVIDENCE HEALTH & SERVICES - WASHINGTON Organization | adp of the snf | NOT APPLICABLE | 04/21/2026 |
| SANI AND ESHAGHIAN MD INC Organization | adp of the snf | NOT APPLICABLE | 04/21/2026 |
| SANI, SASAN Individual | adp of the snf | NOT APPLICABLE | 10/14/2023 |
| BLAIR, RICHARD Individual | corporate director | NOT APPLICABLE | 07/01/2016 |
| BUCK, LINDA Individual | corporate director | NOT APPLICABLE | 01/01/2025 |
| CRAWFORD, ISIAAH Individual | corporate director | NOT APPLICABLE | 02/01/2012 |
| DUFAULT, KARIN Individual | corporate director | NOT APPLICABLE | 01/01/2025 |
| HEJNA, DIANE Individual | corporate director | NOT APPLICABLE | 07/01/2016 |
| HUGHES, PHYLLIS Individual | corporate director | NOT APPLICABLE | 07/01/2016 |
| KINGSTON, MARY BETH Individual | corporate director | NOT APPLICABLE | 09/01/2022 |
| LYONS, MARY Individual | corporate director | NOT APPLICABLE | 07/01/2016 |
| MARKHAM, DONNA Individual | corporate director | NOT APPLICABLE | 01/01/2024 |
| MURPHY, MICHAEL Individual | corporate director | NOT APPLICABLE | 01/01/2020 |
| O'QUINN, MARVIN Individual | corporate director | NOT APPLICABLE | 01/01/2024 |
| RIOJAS, ROGELIO Individual | corporate director | NOT APPLICABLE | 01/01/2025 |
| SORENSON, CHARLES Individual | corporate director | NOT APPLICABLE | 01/01/2019 |
| SPRUNK, ERIC Individual | corporate director | NOT APPLICABLE | 01/01/2022 |
| ANDERSON, DONALD Individual | corporate officer | NOT APPLICABLE | 12/20/2016 |
| ELMOUCHI, DARRYL Individual | corporate officer | NOT APPLICABLE | 04/01/2025 |
| HOFFMAN, GREGORY Individual | corporate officer | NOT APPLICABLE | 10/01/2020 |
| MARTIN, JAMES Individual | corporate officer | NOT APPLICABLE | 01/13/2023 |
| NEWSOM, ANNA Individual | corporate officer | NOT APPLICABLE | 05/13/2022 |
| ANDERSON, DONALD Individual | operational/managerial control | NOT APPLICABLE | 12/20/2016 |
| BLAIR, RICHARD Individual | operational/managerial control | NOT APPLICABLE | 07/01/2016 |
| BUCK, LINDA Individual | operational/managerial control | NOT APPLICABLE | 01/01/2025 |
| CRAWFORD, ISIAAH Individual | operational/managerial control | NOT APPLICABLE | 02/01/2012 |
| DUFAULT, KARIN Individual | operational/managerial control | NOT APPLICABLE | 01/01/2025 |
| ELMOUCHI, DARRYL Individual | operational/managerial control | NOT APPLICABLE | 04/01/2025 |
| HEJNA, DIANE Individual | operational/managerial control | NOT APPLICABLE | 07/01/2016 |
| HOFFMAN, GREGORY Individual | operational/managerial control | NOT APPLICABLE | 10/01/2020 |
| HUGHES, PHYLLIS Individual | operational/managerial control | NOT APPLICABLE | 07/01/2016 |
| KELL, JASON Individual | operational/managerial control | NOT APPLICABLE | 01/01/2026 |
| KINGSTON, MARY BETH Individual | operational/managerial control | NOT APPLICABLE | 09/01/2022 |
Showing 40 of 56 records.
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Frequently asked questions
What is Providence Holy Cross Med Ctr D/P SNF's rating?
Providence Holy Cross Med Ctr D/P SNF has 1 out of 5 stars on the CMS overall star rating. The average for California nursing homes is 3.2 stars.
How many inspection citations did Providence Holy Cross Med Ctr D/P SNF receive?
Its most recent standard health inspection found 13 citations, compared with a California average of 15.5. Every citation is listed on this page with its severity.
Does Providence Holy Cross Med Ctr D/P SNF accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Providence Holy Cross Med Ctr D/P SNF?
It is non profit - corporation and part of Providence Health & Services. The ownership section on this page lists the owners and managers reported to CMS.
Where is Providence Holy Cross Med Ctr D/P SNF and how do I contact it?
Providence Holy Cross Med Ctr D/P SNF is at 11600A Indian Hills Road, Mission Hills, CA 91345. Phone: (818) 898-4630.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.