nursing home in Lovell, WY
New Horizons Care Center
1111 Lane 12, Lovell, WY 82431 · (307) 548-5200
CMS overall star rating
- Health inspections★★★★★2
- Staffing★★★★★5
- Quality measures★★★★★4
- Abuse citation
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
New Horizons Care Center at a glance
New Horizons Care Center is a 85-bed government nursing home in Lovell, Wyoming (Big Horn County).
CMS gives it 3 out of 5 stars on its overall star rating, close to the Wyoming average of 2.9.
Residents receive about 3.6 hours of nursing care per day (0.9 of them from registered nurses), worse than the state average of 3.9 hours.
Its most recent standard health inspection (January 9, 2025) found 6 health citations. The Wyoming average is 7.8.
Federal regulators fined it 2 times in the past three years, totaling $16,868.
Nursing staff turnover is 33.9% per year (state average 51.8%).
Facility details
- Type
- Nursing home
- Ownership
- Government - Hospital District
- Beds
- 85
- Certified for
- Medicare and Medicaid
- Medicare-certified since
- January 13, 1988
- Resident/family council
- Both
- County
- Big Horn County
- CMS Certification Number
- 535030
Ratings
| Measure | This facility | Wyoming avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 3 / 5 | 2.9 / 5 | 3 / 5 | Average |
| Health inspection rating ⓘ (higher is better) | 2 / 5 | 2.7 / 5 | 2.8 / 5 | Worse |
| Staffing rating ⓘ (higher is better) | 5 / 5 | 3.6 / 5 | 2.9 / 5 | Better |
| Quality measures rating ⓘ (higher is better) | 4 / 5 | 3.3 / 5 | 3.6 / 5 | Average |
| Long-stay quality rating (higher is better) | 4 / 5 | 3.3 / 5 | 3.8 / 5 | Average |
Staffing
| Measure | This facility | Wyoming avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 3.60 hrs | 3.87 hrs | 3.86 hrs | Worse |
| Registered nurse hours per resident per day (higher is better) | 0.89 hrs | 0.94 hrs | 0.69 hrs | Better |
| Nurse aide hours per resident per day (higher is better) | 2.40 hrs | 2.43 hrs | 2.32 hrs | Average |
| Weekend nurse staff hours per resident per day (higher is better) | 3.20 hrs | 3.37 hrs | 3.42 hrs | Worse |
| Nursing staff turnover (yearly) (lower is better) | 33.9% | 51.8% | 45.8% | Better |
| Registered nurse turnover (yearly) (lower is better) | 21.4% | 44.1% | 42.9% | Better |
Inspections
| Measure | This facility | Wyoming avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 6 | 8 | 9 | Better |
| Citations from complaint investigations (latest cycle) (lower is better) | 2 | 4 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 42 | 66.5 | 80.6 | Better |
Penalties
| Measure | This facility | Wyoming avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 2 | 1 | 1 | Worse |
| Total fines in the past 3 years (lower is better) | $16,868 | $28,128 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 2 | 1 | 1 | Worse |
Size
| Measure | This facility | Wyoming avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 85 | 82 | 107 | |
| Average residents per day | 60 | 56 | 86 | |
| Occupancy | 70.4% | 70.7% | 80.9% |
Long-stay residents
| Measure | This facility | Wyoming avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 9.7% | 4.7% | 3.2% | Worse |
| Long-stay residents with pressure ulcers (lower is better) | 2.4% | 4.6% | 4.6% | Better |
| Long-stay residents given antipsychotic medication (lower is better) | 25.4% | 21.8% | 15.4% | Worse |
| Long-stay residents with a urinary tract infection (lower is better) | 2.2% | 3.1% | 1.6% | Worse |
| Long-stay residents with a catheter left in the bladder (lower is better) | 0% | 1.5% | 0.8% | Better |
| Long-stay residents needing more help with daily activities (lower is better) | 6.6% | 16.8% | 13.9% | Better |
| Long-stay residents whose walking worsened (lower is better) | 6.7% | 15.3% | 14.1% | Better |
| Long-stay residents who lose too much weight (lower is better) | 5% | 5.9% | 5.2% | Average |
| Long-stay residents with depressive symptoms (lower is better) | 10.6% | 6.5% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0.1% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 15.4% | 15.4% | 19.5% | Better |
| Long-stay residents with new or worse incontinence (lower is better) | 20.8% | 22.7% | 19% | Worse |
| Long-stay residents given a flu vaccine (higher is better) | 96.7% | 94.3% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 92% | 94.3% | 93.6% | Average |
Short-stay residents
| Measure | This facility | Wyoming avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents given a pneumonia vaccine (higher is better) | 93.9% | 77% | 82% | Better |
Inspection citations
State inspectors cited this home for 14 health deficiencies and 5 fire safety deficiencies in the inspection records CMS currently publishes. 2 citations involved actual harm.
| Date | Citation | Severity | Status |
|---|---|---|---|
| June 10, 2026 Complaint | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0600 | G Actual harm, isolated | Corrected June 11, 2026 |
| June 10, 2026 Complaint | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. Resident Rights Deficiencies · Tag F0580 | D Potential harm, isolated | Corrected June 26, 2026 |
| April 2, 2025 Complaint | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. Resident Rights Deficiencies · Tag F0580 | D Potential harm, isolated | Corrected April 17, 2025 |
| January 9, 2025 Standard | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. Pharmacy Service Deficiencies · Tag F0758 | E Potential harm, pattern | Corrected January 30, 2025 |
| January 9, 2025 Standard | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. Resident Rights Deficiencies · Tag F0578 | D Potential harm, isolated | Corrected January 30, 2025 |
| January 9, 2025 Standard | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. Quality of Life and Care Deficiencies · Tag F0690 | D Potential harm, isolated | Corrected January 30, 2025 |
| January 9, 2025 Standard | Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · Tag F0677 | D Potential harm, isolated | Corrected January 30, 2025 |
| August 28, 2024 Complaint | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0600 | G Actual harm, isolated | Corrected September 9, 2024 |
| August 28, 2024 Complaint | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | D Potential harm, isolated | Corrected September 4, 2024 |
| August 28, 2024 Complaint | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0609 | D Potential harm, isolated | Corrected September 4, 2024 |
| October 19, 2023 Fire safety | Develop and maintain an Emergency Preparedness Program (EP). Emergency Preparedness Deficiencies · Tag E0004 | F Potential harm, widespread | Corrected November 10, 2023 |
| October 19, 2023 Fire safety | Conduct testing and exercise requirements. Emergency Preparedness Deficiencies · Tag E0039 | F Potential harm, widespread | Corrected December 28, 2023 |
| October 19, 2023 Fire safety | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. Smoke Deficiencies · Tag K0321 | E Potential harm, pattern | Corrected November 27, 2023 |
| October 19, 2023 Standard | Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge. Resident Assessment and Care Planning Deficiencies · Tag F0661 | D Potential harm, isolated | Corrected October 30, 2023 |
| October 19, 2023 Standard | Post nurse staffing information every day. Nursing and Physician Services Deficiencies · Tag F0732 | B No harm, pattern | Corrected October 19, 2023 |
| August 18, 2022 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | E Potential harm, pattern | Corrected September 29, 2022 |
| August 18, 2022 Fire safety | Install noncombustible or limited-combustible interior walls. Construction Deficiencies · Tag K0163 | E Potential harm, pattern | Corrected September 10, 2022 |
| August 18, 2022 Standard | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. Nutrition and Dietary Deficiencies · Tag F0804 | E Potential harm, pattern | Corrected September 23, 2022 |
| August 18, 2022 Standard | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | D Potential harm, isolated | Corrected September 23, 2022 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports 2 federal penalties in the past three years, including $16,868 in fines.
| Date | Penalty | Amount / length |
|---|---|---|
| June 10, 2026 | Fine | $9,347 |
| August 28, 2024 | Fine | $7,521 |
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| CALDWELL, TROY Individual | adp of the snf | NOT APPLICABLE | 12/24/2024 |
| CONNELL, ERIC Individual | adp of the snf | NOT APPLICABLE | 12/24/2024 |
| CONNELL, ERIC Individual | corporate director | NOT APPLICABLE | 01/01/2020 |
| WINTERHOLLER, DAVID Individual | corporate director | NOT APPLICABLE | 01/01/2017 |
| CROSBY, BRETT Individual | corporate officer | NOT APPLICABLE | 01/01/2004 |
| MATHEWS, MARY Individual | corporate officer | NOT APPLICABLE | 02/01/2013 |
| MORRISON, ROBERT Individual | corporate officer | NOT APPLICABLE | 05/15/2018 |
| SIMMONS, BENJAMIN Individual | corporate officer | NOT APPLICABLE | 01/01/2023 |
| CALDWELL, TROY Individual | operational/managerial control | NOT APPLICABLE | 07/12/1999 |
| CONNELL, ERIC Individual | operational/managerial control | NOT APPLICABLE | 10/06/2020 |
| NORTH BIG HORN HOSPITAL DISTRICT Organization | operational/managerial control | NOT APPLICABLE | 03/29/2007 |
Other nursing homes near New Horizons Care Center
Powell Valley Care Center
777 Avenue H, Powell, WY 82435 · 19.2 mi
Government · 100 beds
- Abuse citation
★★★★★2Below averageWyoming Retirement Center
890 US Hwy 20 South, Basin, WY 82410 · 36.5 mi
Government · 90 beds
- Abuse citation
★★★★★1Much below averageCody Regional Health Long Term Care Center
707 Sheridan Ave, Cody, WY 82414 · 39.3 mi
Government · 94 beds
★★★★★4Above average
Frequently asked questions
What is New Horizons Care Center's rating?
New Horizons Care Center has 3 out of 5 stars on the CMS overall star rating. The average for Wyoming nursing homes is 2.9 stars.
How many inspection citations did New Horizons Care Center receive?
Its most recent standard health inspection found 6 citations, compared with a Wyoming average of 7.8. Every citation is listed on this page with its severity.
Does New Horizons Care Center accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns New Horizons Care Center?
It is government - hospital district. The ownership section on this page lists the owners and managers reported to CMS.
Where is New Horizons Care Center and how do I contact it?
New Horizons Care Center is at 1111 Lane 12, Lovell, WY 82431. Phone: (307) 548-5200.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.