nursing home in Cheyenne, WY

Polaris Rehabilitation and Care Center

2700 E 12th Street, Cheyenne, WY 82001 · (307) 634-7986

★★★★★1
Much below average
CMS overall star rating
  • Health inspections★★★★★1
  • Staffing★★★★★2
  • Quality measures★★★★★3
  • Special Focus candidate
  • Abuse citation

Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data

Polaris Rehabilitation and Care Center at a glance

Polaris Rehabilitation and Care Center is a 105-bed for-profit nursing home in Cheyenne, Wyoming (Laramie County).

CMS gives it 1 out of 5 stars on its overall star rating, worse than the Wyoming average of 2.9.

Residents receive about 3.5 hours of nursing care per day (0.9 of them from registered nurses), worse than the state average of 3.9 hours.

Its most recent standard health inspection (January 15, 2026) found 20 health citations. The Wyoming average is 7.8.

Federal regulators fined it 1 time in the past three years, totaling $62,647.

Nursing staff turnover is 69% per year (state average 51.8%).

Facility details

Type
Nursing home
Ownership
For Profit - Limited Liability Company
Beds
105
Certified for
Medicare and Medicaid
Medicare-certified since
October 16, 1984
Resident/family council
Both
County
Laramie County
CMS Certification Number
535025

Ratings

MeasureThis facilityWyoming avg.U.S. avg.vs. U.S.
Overall star rating ⓘ (higher is better)1 / 52.9 / 53 / 5Worse
Health inspection rating ⓘ (higher is better)1 / 52.7 / 52.8 / 5Worse
Staffing rating ⓘ (higher is better)2 / 53.6 / 52.9 / 5Worse
Quality measures rating ⓘ (higher is better)3 / 53.3 / 53.6 / 5Worse
Long-stay quality rating (higher is better)3 / 53.3 / 53.8 / 5Worse
Short-stay (rehab) quality rating (higher is better)2 / 53.5 / 53.3 / 5Worse

Staffing

This facility3.49 hrsWyoming average3.87 hrsU.S. average3.86 hrs
Total nurse staff hours per resident per day: this facility vs. Wyoming and U.S. averages
MeasureThis facilityWyoming avg.U.S. avg.vs. U.S.
Total nurse staff hours per resident per day ⓘ (higher is better)3.49 hrs3.87 hrs3.86 hrsWorse
Registered nurse hours per resident per day (higher is better)0.90 hrs0.94 hrs0.69 hrsBetter
Nurse aide hours per resident per day (higher is better)2.21 hrs2.43 hrs2.32 hrsAverage
Weekend nurse staff hours per resident per day (higher is better)2.98 hrs3.37 hrs3.42 hrsWorse
Nursing staff turnover (yearly) (lower is better)69%51.8%45.8%Worse
Registered nurse turnover (yearly) (lower is better)61.1%44.1%42.9%Worse
Administrators who left in the past year (lower is better)211Worse

Inspections

This facility20Wyoming average8U.S. average9
Health citations in the most recent inspection: this facility vs. Wyoming and U.S. averages
MeasureThis facilityWyoming avg.U.S. avg.vs. U.S.
Health citations in the most recent inspection (lower is better)2089Worse
Citations from complaint investigations (latest cycle) (lower is better)2043Worse
Weighted health inspection score ⓘ (lower is better)15466.580.6Worse

Penalties

This facility1Wyoming average1U.S. average1
Fines in the past 3 years: this facility vs. Wyoming and U.S. averages
MeasureThis facilityWyoming avg.U.S. avg.vs. U.S.
Fines in the past 3 years (lower is better)111Worse
Total fines in the past 3 years (lower is better)$62,647$28,128$30,972Worse
All federal penalties in the past 3 years (lower is better)111Average

Size

MeasureThis facilityWyoming avg.U.S. avg.vs. U.S.
Certified beds10582107
Average residents per day695686
Occupancy66%70.7%80.9%

Long-stay residents

This facility3.9%Wyoming average4.7%U.S. average3.2%
Long-stay residents with a fall causing major injury: this facility vs. Wyoming and U.S. averages
MeasureThis facilityWyoming avg.U.S. avg.vs. U.S.
Long-stay residents with a fall causing major injury (lower is better)3.9%4.7%3.2%Worse
Long-stay residents with pressure ulcers (lower is better)7.3%4.6%4.6%Worse
Long-stay residents given antipsychotic medication (lower is better)16.3%21.8%15.4%Worse
Long-stay residents with a urinary tract infection (lower is better)0.9%3.1%1.6%Better
Long-stay residents with a catheter left in the bladder (lower is better)0.5%1.5%0.8%Better
Long-stay residents needing more help with daily activities (lower is better)7.1%16.8%13.9%Better
Long-stay residents whose walking worsened (lower is better)1.7%15.3%14.1%Better
Long-stay residents who lose too much weight (lower is better)3.7%5.9%5.2%Better
Long-stay residents with depressive symptoms (lower is better)10.7%6.5%12.8%Better
Long-stay residents who were physically restrained (lower is better)0%0.1%0.1%Better
Long-stay residents given anti-anxiety or sleep medication (lower is better)6.8%15.4%19.5%Better
Long-stay residents with new or worse incontinence (lower is better)18.4%22.7%19%Average
Long-stay residents given a flu vaccine (higher is better)91.5%94.3%95.5%Average
Long-stay residents given a pneumonia vaccine (higher is better)100%94.3%93.6%Better

Short-stay residents

This facility2.6%Wyoming average1.2%U.S. average1.6%
Short-stay residents newly given antipsychotic medication: this facility vs. Wyoming and U.S. averages
MeasureThis facilityWyoming avg.U.S. avg.vs. U.S.
Short-stay residents newly given antipsychotic medication (lower is better)2.6%1.2%1.6%Worse
Short-stay residents given a flu vaccine (higher is better)75.6%77%79.8%Worse
Short-stay residents given a pneumonia vaccine (higher is better)89.5%77%82%Better

Inspection citations

State inspectors cited this home for 41 health deficiencies and 23 fire safety deficiencies in the inspection records CMS currently publishes. 3 citations involved actual harm.

DateCitationSeverityStatus
July 23, 2026
Complaint
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Nursing and Physician Services Deficiencies · Tag F0727
F
Potential harm, widespread
Corrected August 15, 2026
July 23, 2026
Complaint
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies · Tag F0695
D
Potential harm, isolated
Corrected August 15, 2026
April 22, 2026
Complaint
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Administration Deficiencies · Tag F0838
F
Potential harm, widespread
Corrected May 15, 2026
April 22, 2026
Complaint
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Nutrition and Dietary Deficiencies · Tag F0800
E
Potential harm, pattern
Corrected May 15, 2026
January 15, 2026
Fire safety
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies · Tag K0345
F
Potential harm, widespread
Corrected February 11, 2026
January 15, 2026
Fire safety
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918
F
Potential harm, widespread
Corrected February 11, 2026
January 15, 2026
Fire safety
Implement emergency and standby power systems.
Emergency Preparedness Deficiencies · Tag E0041
F
Potential harm, widespread
Corrected February 11, 2026
January 15, 2026
Fire safety
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Services Deficiencies · Tag K0521
E
Potential harm, pattern
Corrected February 11, 2026
January 15, 2026
Fire safety
Install an approved automatic sprinkler system.
Smoke Deficiencies · Tag K0351
E
Potential harm, pattern
Corrected February 11, 2026
January 15, 2026
Fire safety
Have properly installed hallway dispensers for alcohol-based hand rub.
Smoke Deficiencies · Tag K0325
D
Potential harm, isolated
Corrected February 11, 2026
January 15, 2026
Fire safety
Have properly installed electrical wiring and gas equipment.
Services Deficiencies · Tag K0511
D
Potential harm, isolated
Corrected February 11, 2026
January 15, 2026
Fire safety
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0920
D
Potential harm, isolated
Corrected February 11, 2026
January 15, 2026
Fire safety
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies · Tag K0223
D
Potential harm, isolated
Corrected February 11, 2026
January 15, 2026
Fire safety
Have exits that are accessible at all times.
Egress Deficiencies · Tag K0271
D
Potential harm, isolated
Corrected February 11, 2026
January 15, 2026
Complaint
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · Tag F0812
E
Potential harm, pattern
Corrected February 11, 2026
January 15, 2026
Complaint
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies · Tag F0756
E
Potential harm, pattern
Corrected February 11, 2026
January 15, 2026
Complaint
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies · Tag F0761
E
Potential harm, pattern
Corrected February 11, 2026
January 15, 2026
Complaint
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0605
D
Potential harm, isolated
Corrected February 11, 2026
January 15, 2026
Complaint
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · Tag F0880
D
Potential harm, isolated
Corrected February 11, 2026
January 15, 2026
Complaint
Verify that a nurse aide has been trained; and if they haven't worked as a nurse aide for 2 years, receive retraining.
Nursing and Physician Services Deficiencies · Tag F0729
D
Potential harm, isolated
Corrected February 11, 2026
January 15, 2026
Complaint
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies · Tag F0693
D
Potential harm, isolated
Corrected February 11, 2026
January 15, 2026
Complaint
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies · Tag F0637
D
Potential harm, isolated
Corrected February 11, 2026
November 14, 2025
Complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0600
G
Actual harm, isolated
Past Non-Compliance
October 24, 2025
Complaint
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies · Tag F0757
G
Actual harm, isolated
Corrected November 21, 2025
October 24, 2025
Complaint
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nursing and Physician Services Deficiencies · Tag F0725
F
Potential harm, widespread
Corrected November 21, 2025
October 24, 2025
Complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies · Tag F0686
D
Potential harm, isolated
Corrected November 21, 2025
October 24, 2025
Complaint
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Resident Rights Deficiencies · Tag F0557
D
Potential harm, isolated
Corrected November 21, 2025
October 24, 2025
Complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies · Tag F0580
D
Potential harm, isolated
Corrected November 21, 2025
October 24, 2025
Complaint
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies · Tag F0690
D
Potential harm, isolated
Corrected November 21, 2025
October 24, 2025
Complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies · Tag F0677
D
Potential harm, isolated
Corrected November 21, 2025
August 28, 2025
Complaint
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nursing and Physician Services Deficiencies · Tag F0725
F
Potential harm, widespread
Corrected November 21, 2025
August 28, 2025
Complaint
Post nurse staffing information every day.
Nursing and Physician Services Deficiencies · Tag F0732
E
Potential harm, pattern
Corrected September 19, 2025
August 28, 2025
Complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies · Tag F0677
E
Potential harm, pattern
Corrected November 21, 2025
August 7, 2025
Complaint
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies · Tag F0760
G
Actual harm, isolated
Corrected December 5, 2025
August 7, 2025
Complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0600
D
Potential harm, isolated
Corrected October 23, 2025
October 24, 2024
Complaint
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · Tag F0880
F
Potential harm, widespread
Corrected November 15, 2024
October 24, 2024
Complaint
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies · Tag F0561
E
Potential harm, pattern
Corrected November 15, 2024
August 23, 2024
Complaint
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies · Tag F0695
D
Potential harm, isolated
Corrected September 19, 2024
June 26, 2024
Fire safety
Develop a communication plan.
Emergency Preparedness Deficiencies · Tag E0029
F
Potential harm, widespread
Corrected July 22, 2024
June 26, 2024
Fire safety
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies · Tag E0004
F
Potential harm, widespread
Corrected July 22, 2024
June 26, 2024
Fire safety
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies · Tag K0345
F
Potential harm, widespread
Corrected July 22, 2024
June 26, 2024
Fire safety
Meet Health Care Facilities Code mechanical requirements.
Miscellaneous Deficiencies · Tag K0900
E
Potential harm, pattern
Corrected July 22, 2024
June 26, 2024
Fire safety
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Smoke Deficiencies · Tag K0374
D
Potential harm, isolated
Corrected July 22, 2024
June 26, 2024
Fire safety
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies · Tag K0353
D
Potential harm, isolated
Corrected July 22, 2024
June 26, 2024
Standard
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care Deficiencies · Tag F0698
E
Potential harm, pattern
Corrected July 22, 2024
June 26, 2024
Standard
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies · Tag F0657
D
Potential harm, isolated
Corrected July 22, 2024
June 26, 2024
Standard
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies · Tag F0655
D
Potential harm, isolated
Corrected July 22, 2024
June 26, 2024
Standard
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · Tag F0689
D
Potential harm, isolated
Corrected July 22, 2024
June 26, 2024
Standard
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies · Tag F0883
D
Potential harm, isolated
Corrected July 22, 2024
June 26, 2024
Standard
Post nurse staffing information every day.
Nursing and Physician Services Deficiencies · Tag F0732
B
No harm, pattern
Corrected July 22, 2024
January 19, 2024
Complaint
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · Tag F0812
E
Potential harm, pattern
Corrected January 22, 2024
January 19, 2024
Complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · Tag F0689
D
Potential harm, isolated
Corrected December 21, 2023
January 19, 2024
Complaint
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Nutrition and Dietary Deficiencies · Tag F0806
D
Potential harm, isolated
Corrected January 22, 2024
June 22, 2023
Fire safety
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies · Tag K0353
F
Potential harm, widespread
Corrected July 14, 2023
June 22, 2023
Fire safety
Implement emergency and standby power systems.
Emergency Preparedness Deficiencies · Tag E0041
F
Potential harm, widespread
Corrected July 17, 2023
June 22, 2023
Fire safety
Provide properly protected cooking facilities.
Smoke Deficiencies · Tag K0324
D
Potential harm, isolated
Corrected July 14, 2023
June 22, 2023
Fire safety
Meet requirements for the use of electrical equipment.
Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0919
D
Potential harm, isolated
Corrected July 14, 2023
June 22, 2023
Fire safety
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0911
D
Potential harm, isolated
Corrected July 17, 2023
June 22, 2023
Fire safety
Have properly installed electrical wiring and gas equipment.
Services Deficiencies · Tag K0511
D
Potential harm, isolated
Corrected July 14, 2023
June 22, 2023
Fire safety
Install an approved automatic sprinkler system.
Smoke Deficiencies · Tag K0351
D
Potential harm, isolated
Corrected July 14, 2023
June 22, 2023
Standard
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies · Tag F0578
D
Potential harm, isolated
Corrected July 13, 2023
June 22, 2023
Standard
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0604
D
Potential harm, isolated
Corrected July 13, 2023
June 22, 2023
Standard
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · Tag F0880
D
Potential harm, isolated
Corrected July 13, 2023
June 22, 2023
Standard
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies · Tag F0758
D
Potential harm, isolated
Corrected July 13, 2023

Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.

Fines and payment denials

CMS reports 1 federal penalty in the past three years, including $62,647 in fines.

DatePenaltyAmount / length
August 7, 2025Fine$62,647

Owners and managers

Individuals and organizations reported to CMS as owning or operating this nursing home.

NameRoleShareSince
CHEYENNE OPCO LLC
Organization
adp of the snfNOT APPLICABLE01/24/2025
MELVIN, ERIC
Individual
adp of the snfNOT APPLICABLE10/01/2024
NORTH BIG HORN HOSPITAL DISTRICT
Organization
direct ownership interestNOT APPLICABLE10/01/2024
MORRISON, ROBERT
Individual
managing control - governing bodyNOT APPLICABLE10/01/2024
SIMMONS, BENJAMIN
Individual
managing control - governing bodyNOT APPLICABLE10/01/2024
WINTERHOLLER, DAVID
Individual
managing control - governing bodyNOT APPLICABLE10/01/2024
CHEYENNE OPCO LLC
Organization
operational/managerial controlNOT APPLICABLE01/24/2025
CONNELL, ERIC
Individual
operational/managerial controlNOT APPLICABLE01/24/2025
MELVIN, ERIC
Individual
operational/managerial controlNOT APPLICABLE10/01/2024
MORRISON, ROBERT
Individual
operational/managerial controlNOT APPLICABLE10/01/2024
NORTH BIG HORN HOSPITAL DISTRICT
Organization
operational/managerial controlNOT APPLICABLE01/24/2025
SIMMONS, BENJAMIN
Individual
operational/managerial controlNOT APPLICABLE01/24/2025
WINTERHOLLER, DAVID
Individual
operational/managerial controlNOT APPLICABLE01/24/2025

Other nursing homes near Polaris Rehabilitation and Care Center

  1. Granite Rehabilitation and Wellness

    3128 Boxelder Dr, Cheyenne, WY 82001 · under 1 mi

    For-profit · 146 beds · Part of Evergreen Healthcare Group

    • New owner (last 12 months)
    ★★★★★2Below average
  2. Life Care Center of Cheyenne

    1330 Prairie Ave, Cheyenne, WY 82009 · 2.5 mi

    For-profit · 160 beds · Part of Life Care Centers of America

    • CMS high performer
    ★★★★★5Much above average

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Frequently asked questions

What is Polaris Rehabilitation and Care Center's rating?

Polaris Rehabilitation and Care Center has 1 out of 5 stars on the CMS overall star rating. The average for Wyoming nursing homes is 2.9 stars.

How many inspection citations did Polaris Rehabilitation and Care Center receive?

Its most recent standard health inspection found 20 citations, compared with a Wyoming average of 7.8. Every citation is listed on this page with its severity.

Does Polaris Rehabilitation and Care Center accept Medicare and Medicaid?

CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.

Who owns Polaris Rehabilitation and Care Center?

It is for profit - limited liability company. The ownership section on this page lists the owners and managers reported to CMS.

Where is Polaris Rehabilitation and Care Center and how do I contact it?

Polaris Rehabilitation and Care Center is at 2700 E 12th Street, Cheyenne, WY 82001. Phone: (307) 634-7986.

About this data

Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.