nursing home in Germantown, WI
Complete Care at Germantown
W173 N10915 Bernies Way, Germantown, WI 53022 · (262) 509-3300
★★★★★4
Above average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★4
- Staffing★★★★★2
- Quality measures★★★★★4
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Complete Care at Germantown at a glance
Complete Care at Germantown is a 121-bed for-profit nursing home in Germantown, Wisconsin (Washington County).
CMS gives it 4 out of 5 stars on its overall star rating, better than the Wisconsin average of 3.
Residents receive about 3.7 hours of nursing care per day (0.9 of them from registered nurses), worse than the state average of 4.2 hours.
Its most recent standard health inspection (May 29, 2026) found 0 health citations. The Wisconsin average is 9.5.
It has not received a federal fine in the past three years.
Nursing staff turnover is 57.1% per year (state average 46.9%).
Facility details
- Type
- Nursing home
- Ownership
- For Profit - Corporation
- Beds
- 121
- Certified for
- Medicare and Medicaid
- Chain / affiliated entity
- Complete Care
- Medicare-certified since
- October 14, 1999
- Resident/family council
- Resident
- County
- Washington County
- CMS Certification Number
- 525653
Ratings
| Measure | This facility | Wisconsin avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 4 / 5 | 3 / 5 | 3 / 5 | Better |
| Health inspection rating ⓘ (higher is better) | 4 / 5 | 2.8 / 5 | 2.8 / 5 | Better |
| Staffing rating ⓘ (higher is better) | 2 / 5 | 3.6 / 5 | 2.9 / 5 | Worse |
| Quality measures rating ⓘ (higher is better) | 4 / 5 | 3 / 5 | 3.6 / 5 | Average |
| Long-stay quality rating (higher is better) | 5 / 5 | 3.1 / 5 | 3.8 / 5 | Better |
| Short-stay (rehab) quality rating (higher is better) | 3 / 5 | 3.1 / 5 | 3.3 / 5 | Average |
Staffing
| Measure | This facility | Wisconsin avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 3.75 hrs | 4.21 hrs | 3.86 hrs | Average |
| Registered nurse hours per resident per day (higher is better) | 0.89 hrs | 0.99 hrs | 0.69 hrs | Better |
| Nurse aide hours per resident per day (higher is better) | 2.29 hrs | 2.58 hrs | 2.32 hrs | Average |
| Weekend nurse staff hours per resident per day (higher is better) | 3.26 hrs | 3.77 hrs | 3.42 hrs | Average |
| Nursing staff turnover (yearly) (lower is better) | 57.1% | 46.9% | 45.8% | Worse |
| Registered nurse turnover (yearly) (lower is better) | 60% | 39.7% | 42.9% | Worse |
| Administrators who left in the past year (lower is better) | 2 | 1 | 1 | Worse |
Inspections
| Measure | This facility | Wisconsin avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 0 | 9 | 9 | Better |
| Citations from complaint investigations (latest cycle) (lower is better) | 0 | 4 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 18 | 100.3 | 80.6 | Better |
Penalties
| Measure | This facility | Wisconsin avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
| Total fines in the past 3 years (lower is better) | $0 | $48,150 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
Size
| Measure | This facility | Wisconsin avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 121 | 77 | 107 | |
| Average residents per day | 53 | 55 | 86 | |
| Occupancy | 43.5% | 74% | 80.9% |
Long-stay residents
| Measure | This facility | Wisconsin avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 1.8% | 3.3% | 3.2% | Better |
| Long-stay residents with pressure ulcers (lower is better) | 5.3% | 5% | 4.6% | Worse |
| Long-stay residents given antipsychotic medication (lower is better) | 12.4% | 15.8% | 15.4% | Better |
| Long-stay residents with a urinary tract infection (lower is better) | 1.2% | 2.7% | 1.6% | Better |
| Long-stay residents with a catheter left in the bladder (lower is better) | 0.9% | 2.1% | 0.8% | Worse |
| Long-stay residents needing more help with daily activities (lower is better) | 8.3% | 16.1% | 13.9% | Better |
| Long-stay residents whose walking worsened (lower is better) | 3.7% | 18.4% | 14.1% | Better |
| Long-stay residents who lose too much weight (lower is better) | 9.7% | 5.1% | 5.2% | Worse |
| Long-stay residents with depressive symptoms (lower is better) | 23% | 5.7% | 12.8% | Worse |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0.1% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 9% | 16.9% | 19.5% | Better |
| Long-stay residents with new or worse incontinence (lower is better) | 22.9% | 24.6% | 19% | Worse |
| Long-stay residents given a flu vaccine (higher is better) | 100% | 95% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 98.8% | 95.7% | 93.6% | Better |
Short-stay residents
| Measure | This facility | Wisconsin avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 0% | 1.2% | 1.6% | Better |
| Short-stay residents given a flu vaccine (higher is better) | 94.1% | 82.2% | 79.8% | Better |
| Short-stay residents given a pneumonia vaccine (higher is better) | 88.3% | 86.5% | 82% | Better |
Inspection citations
State inspectors cited this home for 18 health deficiencies and 17 fire safety deficiencies in the inspection records CMS currently publishes. None were rated as causing actual harm to residents.
| Date | Citation | Severity | Status |
|---|---|---|---|
| May 29, 2026 Fire safety | Provide properly protected cooking facilities. Smoke Deficiencies · Tag K0324 | F Potential harm, widespread | Corrected June 24, 2026 |
| March 5, 2025 Fire safety | List the names and contact information of those in the facility. Emergency Preparedness Deficiencies · Tag E0030 | F Potential harm, widespread | Corrected March 6, 2025 |
| March 5, 2025 Fire safety | Have a battery powered remote alarm panel in a location accessible by operating personnel. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0916 | F Potential harm, widespread | Waiver has been granted |
| March 5, 2025 Fire safety | To conduct inspection, testing and maintenance of fire doors by qualified individuals. Miscellaneous Deficiencies · Tag K0761 | F Potential harm, widespread | Corrected March 25, 2025 |
| March 5, 2025 Fire safety | Install an approved automatic sprinkler system. Smoke Deficiencies · Tag K0351 | F Potential harm, widespread | Corrected March 25, 2025 |
| March 5, 2025 Fire safety | Provide a written emergency evacuation plan. Miscellaneous Deficiencies · Tag K0711 | E Potential harm, pattern | Corrected April 8, 2025 |
| March 5, 2025 Fire safety | Ensure that sources of ignition are removed from patients receiving respiratory therapy. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0925 | D Potential harm, isolated | Corrected March 25, 2025 |
| March 5, 2025 Fire safety | Keep aisles, corridors, and exits free of obstruction in case of emergency. Egress Deficiencies · Tag K0211 | D Potential harm, isolated | Corrected April 8, 2025 |
| March 5, 2025 Fire safety | Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements. Egress Deficiencies · Tag K0222 | D Potential harm, isolated | Corrected March 25, 2025 |
| March 5, 2025 Fire safety | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. Smoke Deficiencies · Tag K0321 | D Potential harm, isolated | Corrected March 6, 2025 |
| March 5, 2025 Fire safety | Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed. Miscellaneous Deficiencies · Tag K0741 | D Potential harm, isolated | Corrected April 8, 2025 |
| March 5, 2025 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | E Potential harm, pattern | Corrected March 25, 2025 |
| March 5, 2025 Standard | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. Resident Rights Deficiencies · Tag F0623 | D Potential harm, isolated | Corrected March 24, 2025 |
| March 5, 2025 Standard | Give the resident's representative the ability to exercise the resident's rights. Resident Rights Deficiencies · Tag F0551 | D Potential harm, isolated | Corrected March 21, 2025 |
| March 5, 2025 Standard | PASARR screening for Mental disorders or Intellectual Disabilities Resident Assessment and Care Planning Deficiencies · Tag F0645 | D Potential harm, isolated | Corrected March 25, 2025 |
| January 30, 2025 Complaint | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. Pharmacy Service Deficiencies · Tag F0755 | E Potential harm, pattern | Corrected March 1, 2025 |
| July 17, 2024 Complaint | Respond appropriately to all alleged violations. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0610 | D Potential harm, isolated | Corrected August 16, 2024 |
| July 17, 2024 Complaint | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0609 | D Potential harm, isolated | Corrected August 16, 2024 |
| May 8, 2024 Complaint | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0609 | D Potential harm, isolated | Corrected June 8, 2024 |
| May 8, 2024 Complaint | Respond appropriately to all alleged violations. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0610 | D Potential harm, isolated | Corrected June 8, 2024 |
| January 24, 2024 Fire safety | Install a fire alarm system that can be heard throughout the facility. Smoke Deficiencies · Tag K0341 | F Potential harm, widespread | Corrected September 6, 2024 |
| January 24, 2024 Fire safety | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. Smoke Deficiencies · Tag K0321 | E Potential harm, pattern | Corrected February 23, 2024 |
| January 24, 2024 Fire safety | Have exits that are accessible at all times. Egress Deficiencies · Tag K0271 | D Potential harm, isolated | Corrected February 23, 2024 |
| January 24, 2024 Fire safety | Have restrictions on the use of portable space heaters. Miscellaneous Deficiencies · Tag K0781 | D Potential harm, isolated | Corrected February 23, 2024 |
| January 24, 2024 Fire safety | Ensure proper usage of power strips and extension cords. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0920 | D Potential harm, isolated | Corrected February 23, 2024 |
| January 24, 2024 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | C No harm, widespread | Corrected February 23, 2024 |
| January 24, 2024 Standard | Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · Tag F0677 | E Potential harm, pattern | Corrected February 23, 2024 |
| January 24, 2024 Standard | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. Quality of Life and Care Deficiencies · Tag F0700 | D Potential harm, isolated | Corrected February 23, 2024 |
| January 24, 2024 Complaint | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. Resident Rights Deficiencies · Tag F0585 | D Potential harm, isolated | Corrected February 23, 2024 |
| November 7, 2023 Complaint | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. Resident Rights Deficiencies · Tag F0585 | D Potential harm, isolated | Corrected November 23, 2023 |
| November 7, 2023 Complaint | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning Deficiencies · Tag F0657 | D Potential harm, isolated | Corrected December 1, 2023 |
| October 25, 2023 Complaint | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | D Potential harm, isolated | Corrected November 23, 2023 |
| October 25, 2023 Complaint | Develop and implement policies and procedures to prevent abuse, neglect, and theft. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0607 | D Potential harm, isolated | Corrected November 23, 2023 |
| October 25, 2023 Complaint | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. Resident Rights Deficiencies · Tag F0585 | D Potential harm, isolated | Corrected November 23, 2023 |
| October 25, 2023 Complaint | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. Resident Rights Deficiencies · Tag F0580 | D Potential harm, isolated | Corrected November 23, 2023 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports no federal fines or payment denials in the past three years.
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| PC SWI HOLDCO LLC Organization | 5% or greater direct ownership interest | 100% | 06/01/2022 |
| PC SWI TOPCO LLC Organization | 5% or greater indirect ownership interest | — | 06/01/2022 |
| SMS 2021 TRUST Organization | 5% or greater indirect ownership interest | — | 06/01/2022 |
| BIELINSKI, RENEE Individual | adp of the snf | NOT APPLICABLE | 07/11/2022 |
| DES CAPITAL LLC Organization | adp of the snf | NOT APPLICABLE | 06/01/2022 |
| HALE, CASSANDRA Individual | adp of the snf | NOT APPLICABLE | 01/22/2024 |
| HELLMAN, YOSEF Individual | adp of the snf | NOT APPLICABLE | 06/01/2022 |
| JRK INVESTMENTS LLC Organization | adp of the snf | NOT APPLICABLE | 06/01/2022 |
| KLUGMAN, JACOB Individual | adp of the snf | NOT APPLICABLE | 06/01/2022 |
| PEACE CAPITAL HOLDINGS II LLC Organization | adp of the snf | NOT APPLICABLE | 06/01/2022 |
| SIDHU, SARFRAZ Individual | adp of the snf | NOT APPLICABLE | 05/15/2023 |
| SMS 2021 TRUST Organization | adp of the snf | NOT APPLICABLE | 06/01/2022 |
| SPITZER, MICHAEL Individual | adp of the snf | NOT APPLICABLE | 03/25/2025 |
| STERNBUCH, DANIEL Individual | adp of the snf | NOT APPLICABLE | 06/01/2022 |
| VIRGINIA HIGHLANDS PROPCO LLC Organization | adp of the snf | NOT APPLICABLE | 06/01/2022 |
| WI 6 PROPCO HOLDCO LLC Organization | adp of the snf | NOT APPLICABLE | 06/01/2022 |
| WI 6 PROPCO TOPCO LLC Organization | adp of the snf | NOT APPLICABLE | 06/01/2022 |
| STEIN, SHALOM Individual | corporate officer | NOT APPLICABLE | 06/01/2022 |
| STEIN, SHALOM Individual | indirect ownership interest | NOT APPLICABLE | 06/01/2022 |
| STEIN, SHALOM Individual | managing control - governing body | NOT APPLICABLE | 06/01/2022 |
| BIELINSKI, RENEE Individual | operational/managerial control | NOT APPLICABLE | 07/11/2022 |
| HALE, CASSANDRA Individual | operational/managerial control | NOT APPLICABLE | 01/22/2024 |
| HELLMAN, YOSEF Individual | operational/managerial control | NOT APPLICABLE | 06/01/2022 |
| SIDHU, SARFRAZ Individual | operational/managerial control | NOT APPLICABLE | 05/15/2023 |
| SPITZER, MICHAEL Individual | operational/managerial control | NOT APPLICABLE | 03/26/2025 |
| STEIN, SHALOM Individual | trustee of the snf | NOT APPLICABLE | 06/01/2022 |
Other nursing homes near Complete Care at Germantown
Lindengrove Menomonee Falls
W180 N8071 Town Hall Rd, Menomonee Falls, WI 53051 · 5.6 mi
Non-profit · 73 beds
★★★★★1Much below averageMenomonee Falls Health Services
N84 W17049 Menomonee Ave, Menomonee Falls, WI 53051 · 5.6 mi
For-profit · 50 beds · Part of North Shore Healthcare
★★★★★2Below average- ★★★★★1Much below average
- ★★★★★5Much above average
Cedarburg Health Services
N27 W5707 Lincoln Blvd, Cedarburg, WI 53012 · 8 mi
For-profit · 50 beds · Part of North Shore Healthcare
★★★★★3AverageAmethyst Health of Brown Deer
7500 W Dean Rd, Milwaukee, WI 53223 · 8 mi
For-profit · 87 beds
- Special Focus candidate
★★★★★1Much below average
Frequently asked questions
What is Complete Care at Germantown's rating?
Complete Care at Germantown has 4 out of 5 stars on the CMS overall star rating. The average for Wisconsin nursing homes is 3 stars.
How many inspection citations did Complete Care at Germantown receive?
Its most recent standard health inspection found 0 citations, compared with a Wisconsin average of 9.5. Every citation is listed on this page with its severity.
Does Complete Care at Germantown accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Complete Care at Germantown?
It is for profit - corporation and part of Complete Care. The ownership section on this page lists the owners and managers reported to CMS.
Where is Complete Care at Germantown and how do I contact it?
Complete Care at Germantown is at W173 N10915 Bernies Way, Germantown, WI 53022. Phone: (262) 509-3300.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.