nursing home in Brookfield, WI

Complete Care at Care Age

1755 N. Barker Rd., Brookfield, WI 53045 · (262) 821-3939

★★★★★1
Much below average
CMS overall star rating
  • Health inspections★★★★★1
  • Staffing★★★★★3
  • Quality measures★★★★★3

Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data

Complete Care at Care Age at a glance

Complete Care at Care Age is a 110-bed for-profit nursing home in Brookfield, Wisconsin (Waukesha County).

CMS gives it 1 out of 5 stars on its overall star rating, worse than the Wisconsin average of 3.

Residents receive about 4.3 hours of nursing care per day (0.6 of them from registered nurses), close to the state average of 4.2 hours.

Its most recent standard health inspection (June 25, 2025) found 12 health citations. The Wisconsin average is 9.5.

Federal regulators fined it 2 times in the past three years, totaling $80,375.

Nursing staff turnover is 69% per year (state average 46.9%).

Facility details

Type
Nursing home
Ownership
For Profit - Corporation
Beds
110
Certified for
Medicare and Medicaid
Chain / affiliated entity
Complete Care
Medicare-certified since
August 5, 1993
Resident/family council
Resident
County
Waukesha County
CMS Certification Number
525519

Ratings

MeasureThis facilityWisconsin avg.U.S. avg.vs. U.S.
Overall star rating ⓘ (higher is better)1 / 53 / 53 / 5Worse
Health inspection rating ⓘ (higher is better)1 / 52.8 / 52.8 / 5Worse
Staffing rating ⓘ (higher is better)3 / 53.6 / 52.9 / 5Average
Quality measures rating ⓘ (higher is better)3 / 53 / 53.6 / 5Worse
Long-stay quality rating (higher is better)4 / 53.1 / 53.8 / 5Average
Short-stay (rehab) quality rating (higher is better)3 / 53.1 / 53.3 / 5Average

Staffing

This facility4.33 hrsWisconsin average4.21 hrsU.S. average3.86 hrs
Total nurse staff hours per resident per day: this facility vs. Wisconsin and U.S. averages
MeasureThis facilityWisconsin avg.U.S. avg.vs. U.S.
Total nurse staff hours per resident per day ⓘ (higher is better)4.33 hrs4.21 hrs3.86 hrsBetter
Registered nurse hours per resident per day (higher is better)0.62 hrs0.99 hrs0.69 hrsWorse
Nurse aide hours per resident per day (higher is better)2.67 hrs2.58 hrs2.32 hrsBetter
Weekend nurse staff hours per resident per day (higher is better)4.03 hrs3.77 hrs3.42 hrsBetter
Nursing staff turnover (yearly) (lower is better)69%46.9%45.8%Worse
Registered nurse turnover (yearly) (lower is better)52.9%39.7%42.9%Worse
Administrators who left in the past year (lower is better)011Better

Inspections

This facility12Wisconsin average9U.S. average9
Health citations in the most recent inspection: this facility vs. Wisconsin and U.S. averages
MeasureThis facilityWisconsin avg.U.S. avg.vs. U.S.
Health citations in the most recent inspection (lower is better)1299Worse
Citations from complaint investigations (latest cycle) (lower is better)843Worse
Weighted health inspection score ⓘ (lower is better)147.3100.380.6Worse

Penalties

This facility2Wisconsin average1U.S. average1
Fines in the past 3 years: this facility vs. Wisconsin and U.S. averages
MeasureThis facilityWisconsin avg.U.S. avg.vs. U.S.
Fines in the past 3 years (lower is better)211Worse
Total fines in the past 3 years (lower is better)$80,375$48,150$30,972Worse
All federal penalties in the past 3 years (lower is better)311Worse

Size

MeasureThis facilityWisconsin avg.U.S. avg.vs. U.S.
Certified beds11077107
Average residents per day715586
Occupancy64.6%74%80.9%

Long-stay residents

This facility5.6%Wisconsin average3.3%U.S. average3.2%
Long-stay residents with a fall causing major injury: this facility vs. Wisconsin and U.S. averages
MeasureThis facilityWisconsin avg.U.S. avg.vs. U.S.
Long-stay residents with a fall causing major injury (lower is better)5.6%3.3%3.2%Worse
Long-stay residents with pressure ulcers (lower is better)6.4%5%4.6%Worse
Long-stay residents given antipsychotic medication (lower is better)18.8%15.8%15.4%Worse
Long-stay residents with a urinary tract infection (lower is better)3.6%2.7%1.6%Worse
Long-stay residents with a catheter left in the bladder (lower is better)0.5%2.1%0.8%Better
Long-stay residents needing more help with daily activities (lower is better)13.2%16.1%13.9%Average
Long-stay residents whose walking worsened (lower is better)16.1%18.4%14.1%Worse
Long-stay residents who lose too much weight (lower is better)9.4%5.1%5.2%Worse
Long-stay residents with depressive symptoms (lower is better)27.9%5.7%12.8%Worse
Long-stay residents who were physically restrained (lower is better)0%0.1%0.1%Better
Long-stay residents given anti-anxiety or sleep medication (lower is better)10%16.9%19.5%Better
Long-stay residents with new or worse incontinence (lower is better)33.1%24.6%19%Worse
Long-stay residents given a flu vaccine (higher is better)100%95%95.5%Average
Long-stay residents given a pneumonia vaccine (higher is better)99%95.7%93.6%Better

Short-stay residents

This facility1.9%Wisconsin average1.2%U.S. average1.6%
Short-stay residents newly given antipsychotic medication: this facility vs. Wisconsin and U.S. averages
MeasureThis facilityWisconsin avg.U.S. avg.vs. U.S.
Short-stay residents newly given antipsychotic medication (lower is better)1.9%1.2%1.6%Worse
Short-stay residents given a flu vaccine (higher is better)86.6%82.2%79.8%Better
Short-stay residents given a pneumonia vaccine (higher is better)92.6%86.5%82%Better

Inspection citations

State inspectors cited this home for 31 health deficiencies and 26 fire safety deficiencies in the inspection records CMS currently publishes. 5 citations involved actual harm, including 1 rated "immediate jeopardy".

DateCitationSeverityStatus
December 3, 2025
Complaint
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · Tag F0812
E
Potential harm, pattern
Corrected December 22, 2025
June 25, 2025
Fire safety
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Smoke Deficiencies · Tag K0343
F
Potential harm, widespread
Corrected July 23, 2025
June 25, 2025
Fire safety
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies · Tag K0345
F
Potential harm, widespread
Corrected June 26, 2025
June 25, 2025
Fire safety
Develop Emergency Preparedness policies and procedures.
Emergency Preparedness Deficiencies · Tag E0013
F
Potential harm, widespread
Corrected July 21, 2025
June 25, 2025
Fire safety
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies · Tag E0006
F
Potential harm, widespread
Corrected July 21, 2025
June 25, 2025
Fire safety
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies · Tag K0222
E
Potential harm, pattern
Corrected June 26, 2025
June 25, 2025
Fire safety
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies · Tag K0353
E
Potential harm, pattern
Corrected July 23, 2025
June 25, 2025
Fire safety
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Smoke Deficiencies · Tag K0374
E
Potential harm, pattern
Corrected July 26, 2025
June 25, 2025
Fire safety
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0927
E
Potential harm, pattern
Corrected June 26, 2025
June 25, 2025
Fire safety
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Miscellaneous Deficiencies · Tag K0741
D
Potential harm, isolated
Corrected June 26, 2025
June 25, 2025
Fire safety
Have properly installed electrical wiring and gas equipment.
Services Deficiencies · Tag K0511
D
Potential harm, isolated
Corrected July 18, 2025
June 25, 2025
Fire safety
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies · Tag K0712
C
No harm, widespread
Corrected July 21, 2025
June 25, 2025
Complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies · Tag F0684
J
Immediate jeopardy, isolated
Corrected June 26, 2025
June 25, 2025
Complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies · Tag F0686
G
Actual harm, isolated
Corrected July 21, 2025
June 25, 2025
Complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · Tag F0689
G
Actual harm, isolated
Corrected July 15, 2025
June 25, 2025
Complaint
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · Tag F0812
F
Potential harm, widespread
Corrected July 15, 2025
June 25, 2025
Standard
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies · Tag F0804
E
Potential harm, pattern
Corrected July 15, 2025
June 25, 2025
Standard
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · Tag F0880
E
Potential harm, pattern
Corrected July 15, 2025
June 25, 2025
Complaint
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies · Tag F0554
D
Potential harm, isolated
Corrected July 15, 2025
June 25, 2025
Standard
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies · Tag F0690
D
Potential harm, isolated
Corrected July 15, 2025
June 25, 2025
Complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies · Tag F0755
D
Potential harm, isolated
Corrected July 15, 2025
June 25, 2025
Standard
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Nutrition and Dietary Deficiencies · Tag F0806
D
Potential harm, isolated
Corrected July 15, 2025
June 25, 2025
Complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies · Tag F0656
D
Potential harm, isolated
Corrected July 15, 2025
January 16, 2025
Complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies · Tag F0755
E
Potential harm, pattern
Corrected February 12, 2025
January 16, 2025
Complaint
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies · Tag F0657
D
Potential harm, isolated
Corrected February 12, 2025
January 16, 2025
Complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0609
D
Potential harm, isolated
Corrected February 12, 2025
April 11, 2024
Complaint
Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0610
E
Potential harm, pattern
Corrected April 23, 2024
April 11, 2024
Complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0609
D
Potential harm, isolated
Corrected April 23, 2024
March 20, 2024
Fire safety
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Services Deficiencies · Tag K0521
F
Potential harm, widespread
Corrected April 3, 2024
March 20, 2024
Fire safety
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies · Tag K0345
F
Potential harm, widespread
Corrected March 28, 2024
March 20, 2024
Fire safety
Install an approved automatic sprinkler system.
Smoke Deficiencies · Tag K0351
F
Potential harm, widespread
Corrected March 20, 2024
March 20, 2024
Fire safety
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies · Tag K0321
E
Potential harm, pattern
Corrected March 25, 2024
March 20, 2024
Fire safety
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies · Tag K0353
E
Potential harm, pattern
Corrected March 27, 2024
March 20, 2024
Fire safety
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0920
D
Potential harm, isolated
Corrected March 20, 2024
March 20, 2024
Fire safety
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Miscellaneous Deficiencies · Tag K0741
D
Potential harm, isolated
Corrected March 21, 2024
March 20, 2024
Fire safety
Have restrictions on the use of portable space heaters.
Miscellaneous Deficiencies · Tag K0781
D
Potential harm, isolated
Corrected March 20, 2024
March 20, 2024
Complaint
Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0610
E
Potential harm, pattern
Corrected April 23, 2024
March 20, 2024
Standard
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Rights Deficiencies · Tag F0565
E
Potential harm, pattern
Corrected April 12, 2024
March 20, 2024
Complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · Tag F0689
D
Potential harm, isolated
Corrected April 12, 2024
March 20, 2024
Standard
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies · Tag F0685
D
Potential harm, isolated
Corrected April 5, 2024
March 20, 2024
Complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0609
D
Potential harm, isolated
Corrected April 23, 2024
March 20, 2024
Standard
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies · Tag F0758
D
Potential harm, isolated
Corrected April 19, 2024
March 20, 2024
Complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies · Tag F0686
D
Potential harm, isolated
Corrected April 12, 2024
January 5, 2023
Fire safety
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies · Tag K0345
F
Potential harm, widespread
Corrected January 19, 2023
January 5, 2023
Fire safety
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies · Tag K0346
F
Potential harm, widespread
Corrected January 16, 2023
January 5, 2023
Fire safety
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies · Tag K0372
E
Potential harm, pattern
Corrected January 23, 2023
January 5, 2023
Fire safety
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies · Tag K0353
E
Potential harm, pattern
Corrected January 17, 2023
January 5, 2023
Fire safety
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0920
E
Potential harm, pattern
Corrected January 13, 2023
January 5, 2023
Fire safety
Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.
Smoke Deficiencies · Tag K0361
E
Potential harm, pattern
Corrected January 12, 2023
January 5, 2023
Fire safety
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies · Tag K0222
D
Potential harm, isolated
Corrected January 13, 2023
January 5, 2023
Standard
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies · Tag F0688
G
Actual harm, isolated
Corrected February 3, 2023
January 5, 2023
Standard
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies · Tag F0686
G
Actual harm, isolated
Corrected February 3, 2023
January 5, 2023
Standard
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Nursing and Physician Services Deficiencies · Tag F0947
F
Potential harm, widespread
Corrected February 3, 2023
January 5, 2023
Standard
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · Tag F0880
E
Potential harm, pattern
Corrected February 3, 2023
January 5, 2023
Standard
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies · Tag F0677
D
Potential harm, isolated
Corrected January 27, 2023
January 5, 2023
Standard
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies · Tag F0692
D
Potential harm, isolated
Corrected January 27, 2023
January 5, 2023
Standard
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies · Tag F0758
D
Potential harm, isolated
Corrected January 27, 2023

Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.

Fines and payment denials

CMS reports 3 federal penalties in the past three years, including $80,375 in fines.

DatePenaltyAmount / length
June 25, 2025Payment Denial2 days from July 24, 2025
June 25, 2025Fine$54,250
June 25, 2025Fine$26,125

Owners and managers

Individuals and organizations reported to CMS as owning or operating this nursing home.

NameRoleShareSince
PC CARE AGE OPCO HOLDCO LLC
Organization
5% or greater direct ownership interest100%05/28/2025
PC CARE AGE TOPCO LLC
Organization
5% or greater indirect ownership interest—05/28/2025
PEACE CAPITAL HOLDINGS II LLC
Organization
5% or greater indirect ownership interest—05/28/2025
SMS 2021 TRUST
Organization
5% or greater indirect ownership interest—05/28/2025
CARE AGE OF BROOKFIELD PROPCO LLC
Organization
adp of the snfNOT APPLICABLE05/29/2025
CULP, KAREN
Individual
adp of the snfNOT APPLICABLE05/28/2025
DES CAPITAL LLC
Organization
adp of the snfNOT APPLICABLE05/28/2025
GREEN, JENNIFER
Individual
adp of the snfNOT APPLICABLE05/28/2025
JRK INVESTMENTS LLC
Organization
adp of the snfNOT APPLICABLE05/28/2025
KLUGMAN, JACOB
Individual
adp of the snfNOT APPLICABLE05/28/2025
PC CARE AGE PROPCO HOLDCO LLC
Organization
adp of the snfNOT APPLICABLE05/28/2025
PC CARE AGE TOPCO LLC
Organization
adp of the snfNOT APPLICABLE05/28/2025
PEACE CAPITAL HOLDINGS II LLC
Organization
adp of the snfNOT APPLICABLE05/28/2025
RAMNANAN, KESHNI
Individual
adp of the snfNOT APPLICABLE05/28/2025
SCHAEFER-TROWER, TOMINA
Individual
adp of the snfNOT APPLICABLE05/28/2025
SMS 2021 TRUST
Organization
adp of the snfNOT APPLICABLE05/28/2025
STERNBUCH, DANIEL
Individual
adp of the snfNOT APPLICABLE05/28/2025
STEIN, SHALOM
Individual
corporate directorNOT APPLICABLE05/28/2025
DES CAPITAL LLC
Organization
indirect ownership interestNOT APPLICABLE05/28/2025
JRK INVESTMENTS LLC
Organization
indirect ownership interestNOT APPLICABLE05/28/2025
KLUGMAN, JACOB
Individual
indirect ownership interestNOT APPLICABLE05/28/2025
STEIN, SHALOM
Individual
indirect ownership interestNOT APPLICABLE05/28/2025
STERNBUCH, DANIEL
Individual
indirect ownership interestNOT APPLICABLE05/28/2025
HELLMAN, YOSEF
Individual
managing control - governing bodyNOT APPLICABLE05/28/2025
STEIN, SHALOM
Individual
managing control - governing bodyNOT APPLICABLE05/28/2025
CULP, KAREN
Individual
operational/managerial controlNOT APPLICABLE05/28/2025
GREEN, JENNIFER
Individual
operational/managerial controlNOT APPLICABLE05/28/2025
HELLMAN, YOSEF
Individual
operational/managerial controlNOT APPLICABLE05/28/2025
RAMNANAN, KESHNI
Individual
operational/managerial controlNOT APPLICABLE05/28/2025
SCHAEFER-TROWER, TOMINA
Individual
operational/managerial controlNOT APPLICABLE05/28/2025
STERNBUCH, DANIEL
Individual
operational/managerial controlNOT APPLICABLE05/28/2025
STEIN, SHALOM
Individual
trustee of the snfNOT APPLICABLE05/28/2025

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Frequently asked questions

What is Complete Care at Care Age's rating?

Complete Care at Care Age has 1 out of 5 stars on the CMS overall star rating. The average for Wisconsin nursing homes is 3 stars.

How many inspection citations did Complete Care at Care Age receive?

Its most recent standard health inspection found 12 citations, compared with a Wisconsin average of 9.5. Every citation is listed on this page with its severity.

Does Complete Care at Care Age accept Medicare and Medicaid?

CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.

Who owns Complete Care at Care Age?

It is for profit - corporation and part of Complete Care. The ownership section on this page lists the owners and managers reported to CMS.

Where is Complete Care at Care Age and how do I contact it?

Complete Care at Care Age is at 1755 N. Barker Rd., Brookfield, WI 53045. Phone: (262) 821-3939.

About this data

Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.