nursing home in Manitowoc, WI
Complete Care at Manitowoc LLC
2021 S Alverno Rd, Manitowoc, WI 54220 · (920) 683-4100
★★★★★4
Above average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★4
- Staffing★★★★★3
- Quality measures★★★★★4
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Complete Care at Manitowoc LLC at a glance
Complete Care at Manitowoc LLC is a 150-bed for-profit nursing home in Manitowoc, Wisconsin (Manitowoc County).
CMS gives it 4 out of 5 stars on its overall star rating, better than the Wisconsin average of 3.
Residents receive about 3.9 hours of nursing care per day (0.9 of them from registered nurses), worse than the state average of 4.2 hours.
Its most recent standard health inspection (October 1, 2025) found 2 health citations. The Wisconsin average is 9.5.
Federal regulators fined it 1 time in the past three years, totaling $76,944.
Nursing staff turnover is 41.5% per year (state average 46.9%).
Facility details
- Type
- Nursing home
- Ownership
- For Profit - Limited Liability Company
- Beds
- 150
- Certified for
- Medicare and Medicaid
- Chain / affiliated entity
- Complete Care
- Medicare-certified since
- October 1, 1989
- Resident/family council
- Resident
- County
- Manitowoc County
- CMS Certification Number
- 525441
Ratings
| Measure | This facility | Wisconsin avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 4 / 5 | 3 / 5 | 3 / 5 | Better |
| Health inspection rating ⓘ (higher is better) | 4 / 5 | 2.8 / 5 | 2.8 / 5 | Better |
| Staffing rating ⓘ (higher is better) | 3 / 5 | 3.6 / 5 | 2.9 / 5 | Average |
| Quality measures rating ⓘ (higher is better) | 4 / 5 | 3 / 5 | 3.6 / 5 | Average |
| Long-stay quality rating (higher is better) | 4 / 5 | 3.1 / 5 | 3.8 / 5 | Average |
| Short-stay (rehab) quality rating (higher is better) | 3 / 5 | 3.1 / 5 | 3.3 / 5 | Average |
Staffing
| Measure | This facility | Wisconsin avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 3.89 hrs | 4.21 hrs | 3.86 hrs | Average |
| Registered nurse hours per resident per day (higher is better) | 0.91 hrs | 0.99 hrs | 0.69 hrs | Better |
| Nurse aide hours per resident per day (higher is better) | 2.32 hrs | 2.58 hrs | 2.32 hrs | Average |
| Weekend nurse staff hours per resident per day (higher is better) | 3.39 hrs | 3.77 hrs | 3.42 hrs | Average |
| Nursing staff turnover (yearly) (lower is better) | 41.5% | 46.9% | 45.8% | Better |
| Registered nurse turnover (yearly) (lower is better) | 47.8% | 39.7% | 42.9% | Worse |
| Administrators who left in the past year (lower is better) | 0 | 1 | 1 | Better |
Inspections
| Measure | This facility | Wisconsin avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 2 | 9 | 9 | Better |
| Citations from complaint investigations (latest cycle) (lower is better) | 0 | 4 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 36.8 | 100.3 | 80.6 | Better |
Penalties
| Measure | This facility | Wisconsin avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 1 | 1 | 1 | Worse |
| Total fines in the past 3 years (lower is better) | $76,944 | $48,150 | $30,972 | Worse |
| All federal penalties in the past 3 years (lower is better) | 1 | 1 | 1 | Average |
Size
| Measure | This facility | Wisconsin avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 150 | 77 | 107 | |
| Average residents per day | 105 | 55 | 86 | |
| Occupancy | 69.7% | 74% | 80.9% |
Long-stay residents
| Measure | This facility | Wisconsin avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 5.1% | 3.3% | 3.2% | Worse |
| Long-stay residents with pressure ulcers (lower is better) | 4.2% | 5% | 4.6% | Better |
| Long-stay residents given antipsychotic medication (lower is better) | 18.4% | 15.8% | 15.4% | Worse |
| Long-stay residents with a urinary tract infection (lower is better) | 2.6% | 2.7% | 1.6% | Worse |
| Long-stay residents with a catheter left in the bladder (lower is better) | 0.2% | 2.1% | 0.8% | Better |
| Long-stay residents needing more help with daily activities (lower is better) | 11.3% | 16.1% | 13.9% | Better |
| Long-stay residents whose walking worsened (lower is better) | 15.4% | 18.4% | 14.1% | Worse |
| Long-stay residents who lose too much weight (lower is better) | 4.3% | 5.1% | 5.2% | Better |
| Long-stay residents with depressive symptoms (lower is better) | 19.2% | 5.7% | 12.8% | Worse |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0.1% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 15.9% | 16.9% | 19.5% | Better |
| Long-stay residents with new or worse incontinence (lower is better) | 30.8% | 24.6% | 19% | Worse |
| Long-stay residents given a flu vaccine (higher is better) | 99.1% | 95% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 99% | 95.7% | 93.6% | Better |
Short-stay residents
| Measure | This facility | Wisconsin avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 2.2% | 1.2% | 1.6% | Worse |
| Short-stay residents given a flu vaccine (higher is better) | 94.2% | 82.2% | 79.8% | Better |
| Short-stay residents given a pneumonia vaccine (higher is better) | 93.1% | 86.5% | 82% | Better |
Inspection citations
State inspectors cited this home for 14 health deficiencies and 14 fire safety deficiencies in the inspection records CMS currently publishes. 1 citation involved actual harm, including 1 rated "immediate jeopardy".
| Date | Citation | Severity | Status |
|---|---|---|---|
| October 1, 2025 Fire safety | Have simulated fire drills held at unexpected times. Miscellaneous Deficiencies · Tag K0712 | F Potential harm, widespread | Corrected October 1, 2025 |
| October 1, 2025 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | F Potential harm, widespread | Corrected October 1, 2025 |
| October 1, 2025 Fire safety | Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements. Egress Deficiencies · Tag K0222 | E Potential harm, pattern | Corrected October 1, 2025 |
| October 1, 2025 Fire safety | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. Smoke Deficiencies · Tag K0321 | D Potential harm, isolated | Corrected December 20, 2025 |
| October 1, 2025 Standard | Provide enough food/fluids to maintain a resident's health. Quality of Life and Care Deficiencies · Tag F0692 | D Potential harm, isolated | Corrected December 10, 2025 |
| October 1, 2025 Standard | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. Quality of Life and Care Deficiencies · Tag F0693 | D Potential harm, isolated | Corrected November 10, 2025 |
| July 7, 2025 Complaint | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · Tag F0842 | D Potential harm, isolated | Corrected August 7, 2025 |
| November 26, 2024 Complaint | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected December 25, 2024 |
| November 26, 2024 Complaint | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. Nutrition and Dietary Deficiencies · Tag F0803 | D Potential harm, isolated | Corrected December 25, 2024 |
| November 26, 2024 Complaint | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. Quality of Life and Care Deficiencies · Tag F0690 | D Potential harm, isolated | Corrected December 25, 2024 |
| July 24, 2024 Fire safety | Establish policies and procedures including evacuation. Emergency Preparedness Deficiencies · Tag E0020 | F Potential harm, widespread | Corrected July 31, 2024 |
| July 24, 2024 Fire safety | Ensure proper usage of power strips and extension cords. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0920 | F Potential harm, widespread | Corrected July 30, 2024 |
| July 24, 2024 Fire safety | Develop Emergency Preparedness policies and procedures. Emergency Preparedness Deficiencies · Tag E0013 | F Potential harm, widespread | Corrected July 26, 2024 |
| July 24, 2024 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | E Potential harm, pattern | Corrected July 24, 2024 |
| July 24, 2024 Fire safety | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. Smoke Deficiencies · Tag K0321 | E Potential harm, pattern | Corrected August 24, 2024 |
| July 24, 2024 Fire safety | Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements. Egress Deficiencies · Tag K0222 | E Potential harm, pattern | Corrected July 26, 2024 |
| July 24, 2024 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | E Potential harm, pattern | Corrected August 16, 2024 |
| July 24, 2024 Standard | Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care Deficiencies · Tag F0686 | D Potential harm, isolated | Corrected August 15, 2024 |
| July 24, 2024 Standard | Ensure medication error rates are not 5 percent or greater. Pharmacy Service Deficiencies · Tag F0759 | D Potential harm, isolated | Corrected August 16, 2024 |
| September 27, 2023 Complaint | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0600 | J Immediate jeopardy, isolated | Corrected October 25, 2023 |
| September 27, 2023 Complaint | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. Resident Rights Deficiencies · Tag F0580 | D Potential harm, isolated | Corrected October 25, 2023 |
| September 27, 2023 Complaint | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0609 | D Potential harm, isolated | Corrected October 25, 2023 |
| September 27, 2023 Complaint | Respond appropriately to all alleged violations. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0610 | D Potential harm, isolated | Corrected October 25, 2023 |
| September 27, 2023 Complaint | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · Tag F0842 | D Potential harm, isolated | Corrected October 25, 2023 |
| June 1, 2023 Fire safety | Install smoke barrier doors that can resist smoke for at least 20 minutes. Smoke Deficiencies · Tag K0374 | E Potential harm, pattern | Corrected June 2, 2023 |
| June 1, 2023 Fire safety | Provide properly protected cooking facilities. Smoke Deficiencies · Tag K0324 | D Potential harm, isolated | Corrected June 2, 2023 |
| June 1, 2023 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | C No harm, widespread | Corrected June 2, 2023 |
| June 1, 2023 Fire safety | Have simulated fire drills held at unexpected times. Miscellaneous Deficiencies · Tag K0712 | C No harm, widespread | Corrected June 2, 2023 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports 1 federal penalty in the past three years, including $76,944 in fines.
| Date | Penalty | Amount / length |
|---|---|---|
| September 27, 2023 | Fine | $76,944 |
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| EEF CAPITAL LLC Organization | 5% or greater direct ownership interest | 40% | 06/01/2018 |
| SNJ WISCONSIN LLC Organization | 5% or greater direct ownership interest | 60% | 06/01/2018 |
| SCHLAFF, BENNY Individual | 5% or greater indirect ownership interest | 20% | 06/01/2018 |
| SCHLAFF, NACHUM Individual | 5% or greater indirect ownership interest | 20% | 06/01/2018 |
| SILVERBERG, NISANEL Individual | 5% or greater indirect ownership interest | 11% | 06/01/2018 |
| CHRISTEL, BRIANNA Individual | adp of the snf | NOT APPLICABLE | 06/25/2021 |
| CULP, KAREN Individual | adp of the snf | NOT APPLICABLE | 02/03/2020 |
| EEF CAPITAL LLC Organization | adp of the snf | NOT APPLICABLE | 06/01/2018 |
| GIRIYAPPA, PRADEEP Individual | adp of the snf | NOT APPLICABLE | 03/31/2025 |
| GRINDHEIM, CYNTHIA Individual | adp of the snf | NOT APPLICABLE | 02/27/2019 |
| HELLMAN, YOSEF Individual | adp of the snf | NOT APPLICABLE | 06/01/2018 |
| MANITOWOC PROPERTY LLC Organization | adp of the snf | NOT APPLICABLE | 03/31/2025 |
| SCHLAFF, BENNY Individual | adp of the snf | NOT APPLICABLE | 06/01/2018 |
| SCHLAFF, NACHUM Individual | adp of the snf | NOT APPLICABLE | 06/01/2018 |
| SILVERBERG, NISANEL Individual | adp of the snf | NOT APPLICABLE | 06/01/2018 |
| SNJ WISCONSIN LLC Organization | adp of the snf | NOT APPLICABLE | 06/01/2018 |
| STEIN, SHALOM Individual | adp of the snf | NOT APPLICABLE | 06/01/2018 |
| HELLMAN, YOSEF Individual | managing control - governing body | NOT APPLICABLE | 06/01/2018 |
| STEIN, SHALOM Individual | managing control - governing body | NOT APPLICABLE | 06/01/2018 |
| CULP, KAREN Individual | operational/managerial control | NOT APPLICABLE | 02/03/2020 |
| GIRIYAPPA, PRADEEP Individual | operational/managerial control | NOT APPLICABLE | 06/01/2018 |
| GRINDHEIM, CYNTHIA Individual | operational/managerial control | NOT APPLICABLE | 02/27/2019 |
| HELLMAN, YOSEF Individual | operational/managerial control | NOT APPLICABLE | 06/01/2018 |
Other nursing homes near Complete Care at Manitowoc LLC
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960 S Rapids Rd, Manitowoc, WI 54220 · 1.9 mi
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★★★★★3Average- ★★★★★5Much above average
St Marys Home for the Aged
1635 S 21st Street, Manitowoc, WI 54220 · 3.3 mi
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- CMS high performer
★★★★★5Much above averageNorth Ridge Health and Rehabilitation Center
1445 N 7th St, Manitowoc, WI 54220 · 5 mi
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★★★★★2Below averageHamilton Health Services
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★★★★★4Above averageWillowdale Health Services
1610 Hoover St, New Holstein, WI 53061 · 19.2 mi
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Frequently asked questions
What is Complete Care at Manitowoc LLC's rating?
Complete Care at Manitowoc LLC has 4 out of 5 stars on the CMS overall star rating. The average for Wisconsin nursing homes is 3 stars.
How many inspection citations did Complete Care at Manitowoc LLC receive?
Its most recent standard health inspection found 2 citations, compared with a Wisconsin average of 9.5. Every citation is listed on this page with its severity.
Does Complete Care at Manitowoc LLC accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Complete Care at Manitowoc LLC?
It is for profit - limited liability company and part of Complete Care. The ownership section on this page lists the owners and managers reported to CMS.
Where is Complete Care at Manitowoc LLC and how do I contact it?
Complete Care at Manitowoc LLC is at 2021 S Alverno Rd, Manitowoc, WI 54220. Phone: (920) 683-4100.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.