nursing home in Charles Town, WV

Shenandoah Center

50 Mulberry Tree Street, Charles Town, WV 25414 · (304) 724-1101

★★★★★2
Below average
CMS overall star rating
  • Health inspections★★★★★2
  • Staffing★★★★★2
  • Quality measures★★★★★2

Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data

Shenandoah Center at a glance

Shenandoah Center is a 78-bed for-profit nursing home in Charles Town, West Virginia (Jefferson County).

CMS gives it 2 out of 5 stars on its overall star rating, worse than the West Virginia average of 3.

Residents receive about 3 hours of nursing care per day (0.9 of them from registered nurses), worse than the state average of 3.7 hours.

Its most recent standard health inspection (March 11, 2026) found 9 health citations. The West Virginia average is 11.7.

Federal regulators fined it 4 times in the past three years, totaling $48,469.

Nursing staff turnover is 41.9% per year (state average 44.1%).

Facility details

Type
Nursing home
Ownership
For Profit - Corporation
Beds
78
Certified for
Medicare and Medicaid
Chain / affiliated entity
Genesis Healthcare
Medicare-certified since
April 16, 1998
Resident/family council
Resident
County
Jefferson County
CMS Certification Number
515167

Ratings

MeasureThis facilityWest Virginia avg.U.S. avg.vs. U.S.
Overall star rating ⓘ (higher is better)2 / 53 / 53 / 5Worse
Health inspection rating ⓘ (higher is better)2 / 52.9 / 52.8 / 5Worse
Staffing rating ⓘ (higher is better)2 / 52.6 / 52.9 / 5Worse
Quality measures rating ⓘ (higher is better)2 / 53.6 / 53.6 / 5Worse
Long-stay quality rating (higher is better)2 / 54 / 53.8 / 5Worse
Short-stay (rehab) quality rating (higher is better)3 / 52.9 / 53.3 / 5Average

Staffing

This facility3.03 hrsWest Virginia average3.67 hrsU.S. average3.86 hrs
Total nurse staff hours per resident per day: this facility vs. West Virginia and U.S. averages
MeasureThis facilityWest Virginia avg.U.S. avg.vs. U.S.
Total nurse staff hours per resident per day ⓘ (higher is better)3.03 hrs3.67 hrs3.86 hrsWorse
Registered nurse hours per resident per day (higher is better)0.91 hrs0.73 hrs0.69 hrsBetter
Nurse aide hours per resident per day (higher is better)1.76 hrs2.04 hrs2.32 hrsWorse
Weekend nurse staff hours per resident per day (higher is better)2.75 hrs3.17 hrs3.42 hrsWorse
Nursing staff turnover (yearly) (lower is better)41.9%44.1%45.8%Better
Registered nurse turnover (yearly) (lower is better)43.8%42.4%42.9%Average
Administrators who left in the past year (lower is better)011Better

Inspections

This facility9West Virginia average12U.S. average9
Health citations in the most recent inspection: this facility vs. West Virginia and U.S. averages
MeasureThis facilityWest Virginia avg.U.S. avg.vs. U.S.
Health citations in the most recent inspection (lower is better)9129Average
Citations from complaint investigations (latest cycle) (lower is better)233Better
Weighted health inspection score ⓘ (lower is better)127114.180.6Worse

Penalties

This facility4West Virginia average1U.S. average1
Fines in the past 3 years: this facility vs. West Virginia and U.S. averages
MeasureThis facilityWest Virginia avg.U.S. avg.vs. U.S.
Fines in the past 3 years (lower is better)411Worse
Total fines in the past 3 years (lower is better)$48,469$29,505$30,972Worse
All federal penalties in the past 3 years (lower is better)411Worse

Size

MeasureThis facilityWest Virginia avg.U.S. avg.vs. U.S.
Certified beds7887107
Average residents per day757886
Occupancy96%90.7%80.9%

Long-stay residents

This facility8.2%West Virginia average4.4%U.S. average3.2%
Long-stay residents with a fall causing major injury: this facility vs. West Virginia and U.S. averages
MeasureThis facilityWest Virginia avg.U.S. avg.vs. U.S.
Long-stay residents with a fall causing major injury (lower is better)8.2%4.4%3.2%Worse
Long-stay residents with pressure ulcers (lower is better)7.7%4.2%4.6%Worse
Long-stay residents given antipsychotic medication (lower is better)5.8%13.4%15.4%Better
Long-stay residents with a urinary tract infection (lower is better)2.8%1.6%1.6%Worse
Long-stay residents with a catheter left in the bladder (lower is better)0%0.4%0.8%Better
Long-stay residents needing more help with daily activities (lower is better)23.6%14.7%13.9%Worse
Long-stay residents whose walking worsened (lower is better)32%15.9%14.1%Worse
Long-stay residents who lose too much weight (lower is better)10.6%6.3%5.2%Worse
Long-stay residents with depressive symptoms (lower is better)1.5%7.6%12.8%Better
Long-stay residents who were physically restrained (lower is better)0%0.2%0.1%Better
Long-stay residents given anti-anxiety or sleep medication (lower is better)23.1%27%19.5%Worse
Long-stay residents with new or worse incontinence (lower is better)28.4%22.1%19%Worse
Long-stay residents given a flu vaccine (higher is better)100%97.6%95.5%Average
Long-stay residents given a pneumonia vaccine (higher is better)99.5%96.4%93.6%Better

Short-stay residents

This facility0.5%West Virginia average1%U.S. average1.6%
Short-stay residents newly given antipsychotic medication: this facility vs. West Virginia and U.S. averages
MeasureThis facilityWest Virginia avg.U.S. avg.vs. U.S.
Short-stay residents newly given antipsychotic medication (lower is better)0.5%1%1.6%Better
Short-stay residents given a flu vaccine (higher is better)89.9%79.4%79.8%Better
Short-stay residents given a pneumonia vaccine (higher is better)91.9%79.1%82%Better

Inspection citations

State inspectors cited this home for 53 health deficiencies and 12 fire safety deficiencies in the inspection records CMS currently publishes. 4 citations involved actual harm, including 3 rated "immediate jeopardy".

DateCitationSeverityStatus
March 11, 2026
Fire safety
Construct fire resistant interior walls.
Smoke Deficiencies · Tag K0331
F
Potential harm, widespread
Corrected April 1, 2026
March 11, 2026
Standard
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · Tag F0812
E
Potential harm, pattern
Corrected April 15, 2026
March 11, 2026
Complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · Tag F0689
E
Potential harm, pattern
Corrected April 15, 2026
March 11, 2026
Standard
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Administration Deficiencies · Tag F0835
E
Potential harm, pattern
Corrected April 15, 2026
March 11, 2026
Standard
Provide care or services that was trauma informed and/or culturally competent.
Quality of Life and Care Deficiencies · Tag F0699
D
Potential harm, isolated
Corrected April 15, 2026
March 11, 2026
Standard
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies · Tag F0550
D
Potential harm, isolated
Corrected April 15, 2026
March 11, 2026
Standard
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights Deficiencies · Tag F0582
D
Potential harm, isolated
Corrected April 15, 2026
March 11, 2026
Standard
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Rights Deficiencies · Tag F0628
D
Potential harm, isolated
Corrected April 15, 2026
March 11, 2026
Standard
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · Tag F0880
D
Potential harm, isolated
Corrected April 15, 2026
November 6, 2025
Complaint
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies · Tag F0657
D
Potential harm, isolated
Corrected December 11, 2025
July 26, 2024
Fire safety
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies · Tag K0211
F
Potential harm, widespread
Corrected August 26, 2024
July 26, 2024
Fire safety
Conduct testing and exercise requirements.
Emergency Preparedness Deficiencies · Tag E0039
F
Potential harm, widespread
Corrected August 26, 2024
July 26, 2024
Fire safety
Install an approved automatic sprinkler system.
Smoke Deficiencies · Tag K0351
F
Potential harm, widespread
Corrected August 26, 2024
July 26, 2024
Fire safety
Have proper medical gas storage and administration areas.
Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0923
D
Potential harm, isolated
Corrected August 26, 2024
July 26, 2024
Fire safety
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies · Tag K0712
C
No harm, widespread
Corrected August 26, 2024
July 26, 2024
Standard
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care Deficiencies · Tag F0698
K
Immediate jeopardy, pattern
Corrected September 5, 2024
July 26, 2024
Standard
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies · Tag F0760
J
Immediate jeopardy, isolated
Corrected September 5, 2024
July 26, 2024
Complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0600
J
Immediate jeopardy, isolated
Corrected November 11, 2023
July 26, 2024
Standard
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies · Tag F0677
G
Actual harm, isolated
Corrected September 5, 2024
July 26, 2024
Standard
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · Tag F0880
F
Potential harm, widespread
Corrected September 5, 2024
July 26, 2024
Standard
Make sure that a working call system is available in each resident's bathroom and bathing area.
Environmental Deficiencies · Tag F0919
E
Potential harm, pattern
Corrected September 5, 2024
July 26, 2024
Standard
Keep residents' personal and medical records private and confidential.
Resident Rights Deficiencies · Tag F0583
E
Potential harm, pattern
Corrected September 5, 2024
July 26, 2024
Standard
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · Tag F0812
E
Potential harm, pattern
Corrected September 5, 2024
July 26, 2024
Standard
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies · Tag F0761
E
Potential harm, pattern
Corrected September 5, 2024
July 26, 2024
Standard
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies · Tag F0758
E
Potential harm, pattern
Corrected September 5, 2024
July 26, 2024
Standard
Observe each nurse aide's job performance and give regular training.
Nursing and Physician Services Deficiencies · Tag F0730
E
Potential harm, pattern
Corrected September 5, 2024
July 26, 2024
Standard
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies · Tag F0656
E
Potential harm, pattern
Corrected September 5, 2024
July 26, 2024
Standard
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies · Tag F0561
E
Potential harm, pattern
Corrected September 5, 2024
July 26, 2024
Standard
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies · Tag F0584
E
Potential harm, pattern
Corrected September 5, 2024
July 26, 2024
Standard
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · Tag F0689
E
Potential harm, pattern
Corrected September 5, 2024
July 26, 2024
Standard
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies · Tag F0623
D
Potential harm, isolated
Corrected September 5, 2024
July 26, 2024
Standard
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies · Tag F0657
D
Potential harm, isolated
Corrected September 5, 2024
July 26, 2024
Standard
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies · Tag F0842
D
Potential harm, isolated
Corrected September 5, 2024
July 26, 2024
Standard
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nursing and Physician Services Deficiencies · Tag F0725
D
Potential harm, isolated
Corrected September 5, 2024
July 26, 2024
Standard
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies · Tag F0688
D
Potential harm, isolated
Corrected September 5, 2024
July 26, 2024
Standard
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies · Tag F0679
D
Potential harm, isolated
Corrected September 5, 2024
July 26, 2024
Standard
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies · Tag F0641
D
Potential harm, isolated
Corrected September 5, 2024
September 30, 2022
Fire safety
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies · Tag K0321
D
Potential harm, isolated
Corrected November 14, 2022
September 30, 2022
Fire safety
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Miscellaneous Deficiencies · Tag K0761
D
Potential harm, isolated
Corrected November 14, 2022
September 30, 2022
Fire safety
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies · Tag E0004
C
No harm, widespread
Corrected November 14, 2022
September 30, 2022
Fire safety
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies · Tag K0345
C
No harm, widespread
Corrected November 14, 2022
September 30, 2022
Fire safety
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies · Tag K0353
C
No harm, widespread
Corrected November 14, 2022
September 30, 2022
Fire safety
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies · Tag K0712
C
No harm, widespread
Corrected November 14, 2022
September 30, 2022
Standard
Report COVID19 data to residents and families.
Infection Control Deficiencies · Tag F0885
F
Potential harm, widespread
Corrected November 1, 2022
September 30, 2022
Standard
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Nursing and Physician Services Deficiencies · Tag F0727
F
Potential harm, widespread
Corrected November 1, 2022
September 30, 2022
Standard
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nursing and Physician Services Deficiencies · Tag F0725
F
Potential harm, widespread
Corrected November 1, 2022
September 30, 2022
Standard
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Administration Deficiencies · Tag F0838
E
Potential harm, pattern
Corrected November 1, 2022
September 30, 2022
Standard
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Nutrition and Dietary Deficiencies · Tag F0809
E
Potential harm, pattern
Corrected November 1, 2022
September 30, 2022
Standard
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies · Tag F0804
E
Potential harm, pattern
Corrected November 1, 2022
September 30, 2022
Standard
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies · Tag F0803
E
Potential harm, pattern
Corrected November 1, 2022
September 30, 2022
Standard
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies · Tag F0802
E
Potential harm, pattern
Corrected November 1, 2022
September 30, 2022
Standard
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies · Tag F0755
E
Potential harm, pattern
Corrected November 1, 2022
September 30, 2022
Standard
Post nurse staffing information every day.
Nursing and Physician Services Deficiencies · Tag F0732
E
Potential harm, pattern
Corrected November 1, 2022
September 30, 2022
Standard
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care Deficiencies · Tag F0698
E
Potential harm, pattern
Corrected November 1, 2022
September 30, 2022
Standard
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · Tag F0689
E
Potential harm, pattern
Corrected November 1, 2022
September 30, 2022
Standard
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies · Tag F0684
E
Potential harm, pattern
Corrected November 1, 2022
September 30, 2022
Standard
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · Tag F0880
E
Potential harm, pattern
Corrected November 1, 2022
September 30, 2022
Standard
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · Tag F0812
E
Potential harm, pattern
Corrected November 1, 2022
September 30, 2022
Standard
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies · Tag F0641
D
Potential harm, isolated
Corrected November 1, 2022
September 30, 2022
Standard
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0609
D
Potential harm, isolated
Corrected November 1, 2022
September 30, 2022
Standard
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0607
D
Potential harm, isolated
Corrected November 1, 2022
September 30, 2022
Standard
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies · Tag F0561
D
Potential harm, isolated
Corrected November 1, 2022
September 30, 2022
Standard
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies · Tag F0657
D
Potential harm, isolated
Corrected November 1, 2022
September 30, 2022
Standard
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies · Tag F0697
D
Potential harm, isolated
Corrected November 1, 2022
September 30, 2022
Standard
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies · Tag F0695
D
Potential harm, isolated
Corrected November 1, 2022

Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.

Fines and payment denials

CMS reports 4 federal penalties in the past three years, including $48,469 in fines.

DatePenaltyAmount / length
July 26, 2024Fine$16,801
July 26, 2024Fine$13,627
July 26, 2024Fine$10,023
July 26, 2024Fine$8,018

Owners and managers

Individuals and organizations reported to CMS as owning or operating this nursing home.

NameRoleShareSince
GENESIS WV HOLDINGS LLC
Organization
5% or greater direct ownership interest100%04/01/2011
FC-GEN OPERATIONS INVESTMENT LLC
Organization
5% or greater indirect ownership interest—02/02/2015
GENESIS HEALTHCARE INC
Organization
5% or greater indirect ownership interest—02/02/2015
GENESIS HEALTHCARE LLC
Organization
5% or greater indirect ownership interest—02/02/2015
GENESIS HOLDINGS LLC
Organization
5% or greater indirect ownership interest—02/02/2015
GENESIS OPERATIONS LLC
Organization
5% or greater indirect ownership interest—02/02/2015
GEN OPERATIONS II LLC
Organization
5% or greater indirect ownership interest—02/02/2015
GEN OPERATIONS I LLC
Organization
5% or greater indirect ownership interest—02/02/2015
GHC HOLDINGS LLC
Organization
5% or greater indirect ownership interest—02/02/2015
SUN HEALTHCARE GROUP INC
Organization
5% or greater indirect ownership interest—02/02/2015
WHITMAN, ARNOLD
Individual
5% or greater indirect ownership interest—02/02/2015
ALBAUGH, MIRANDA
Individual
adp of the snfNOT APPLICABLE06/01/2024
BURNER, EILISH
Individual
adp of the snfNOT APPLICABLE05/11/2020
BERG, MICHAEL
Individual
corporate officerNOT APPLICABLE12/01/2012
BRIDGEFORD, LAURA
Individual
corporate officerNOT APPLICABLE06/01/2024
MENDELSON, AVI
Individual
corporate officerNOT APPLICABLE06/01/2024
ALBAUGH, MIRANDA
Individual
operational/managerial controlNOT APPLICABLE05/01/2020
BURNER, EILISH
Individual
operational/managerial controlNOT APPLICABLE05/11/2020

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Frequently asked questions

What is Shenandoah Center's rating?

Shenandoah Center has 2 out of 5 stars on the CMS overall star rating. The average for West Virginia nursing homes is 3 stars.

How many inspection citations did Shenandoah Center receive?

Its most recent standard health inspection found 9 citations, compared with a West Virginia average of 11.7. Every citation is listed on this page with its severity.

Does Shenandoah Center accept Medicare and Medicaid?

CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.

Who owns Shenandoah Center?

It is for profit - corporation and part of Genesis Healthcare. The ownership section on this page lists the owners and managers reported to CMS.

Where is Shenandoah Center and how do I contact it?

Shenandoah Center is at 50 Mulberry Tree Street, Charles Town, WV 25414. Phone: (304) 724-1101.

About this data

Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.