nursing home in Keyser, WV

Keyser Healthcare Center

135 Southern Drive, Keyser, WV 26726 · (304) 788-3415

★★★★★2
Below average
CMS overall star rating
  • Health inspections★★★★★2
  • Staffing★★★★★3
  • Quality measures★★★★★2

Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data

Keyser Healthcare Center at a glance

Keyser Healthcare Center is a 122-bed for-profit nursing home in Keyser, West Virginia (Mineral County).

CMS gives it 2 out of 5 stars on its overall star rating, worse than the West Virginia average of 3.

Residents receive about 3.7 hours of nursing care per day (0.8 of them from registered nurses), close to the state average of 3.7 hours.

Its most recent standard health inspection (November 26, 2025) found 13 health citations. The West Virginia average is 11.7.

Federal regulators fined it 1 time in the past three years, totaling $35,045.

Nursing staff turnover is 53.1% per year (state average 44.1%).

Facility details

Type
Nursing home
Ownership
For Profit - Corporation
Beds
122
Certified for
Medicare and Medicaid
Chain / affiliated entity
Communicare Health
Medicare-certified since
May 1, 1993
Resident/family council
Resident
County
Mineral County
CMS Certification Number
515122

Ratings

MeasureThis facilityWest Virginia avg.U.S. avg.vs. U.S.
Overall star rating ⓘ (higher is better)2 / 53 / 53 / 5Worse
Health inspection rating ⓘ (higher is better)2 / 52.9 / 52.8 / 5Worse
Staffing rating ⓘ (higher is better)3 / 52.6 / 52.9 / 5Average
Quality measures rating ⓘ (higher is better)2 / 53.6 / 53.6 / 5Worse
Long-stay quality rating (higher is better)4 / 54 / 53.8 / 5Average
Short-stay (rehab) quality rating (higher is better)1 / 52.9 / 53.3 / 5Worse

Staffing

This facility3.66 hrsWest Virginia average3.67 hrsU.S. average3.86 hrs
Total nurse staff hours per resident per day: this facility vs. West Virginia and U.S. averages
MeasureThis facilityWest Virginia avg.U.S. avg.vs. U.S.
Total nurse staff hours per resident per day ⓘ (higher is better)3.66 hrs3.67 hrs3.86 hrsWorse
Registered nurse hours per resident per day (higher is better)0.82 hrs0.73 hrs0.69 hrsBetter
Nurse aide hours per resident per day (higher is better)2.13 hrs2.04 hrs2.32 hrsWorse
Weekend nurse staff hours per resident per day (higher is better)3.09 hrs3.17 hrs3.42 hrsWorse
Nursing staff turnover (yearly) (lower is better)53.1%44.1%45.8%Worse
Registered nurse turnover (yearly) (lower is better)57.1%42.4%42.9%Worse

Inspections

This facility13West Virginia average12U.S. average9
Health citations in the most recent inspection: this facility vs. West Virginia and U.S. averages
MeasureThis facilityWest Virginia avg.U.S. avg.vs. U.S.
Health citations in the most recent inspection (lower is better)13129Worse
Citations from complaint investigations (latest cycle) (lower is better)133Better
Weighted health inspection score ⓘ (lower is better)180.8114.180.6Worse

Penalties

This facility1West Virginia average1U.S. average1
Fines in the past 3 years: this facility vs. West Virginia and U.S. averages
MeasureThis facilityWest Virginia avg.U.S. avg.vs. U.S.
Fines in the past 3 years (lower is better)111Worse
Total fines in the past 3 years (lower is better)$35,045$29,505$30,972Worse
All federal penalties in the past 3 years (lower is better)111Average

Size

MeasureThis facilityWest Virginia avg.U.S. avg.vs. U.S.
Certified beds12287107
Average residents per day1117886
Occupancy91%90.7%80.9%

Long-stay residents

This facility5.6%West Virginia average4.4%U.S. average3.2%
Long-stay residents with a fall causing major injury: this facility vs. West Virginia and U.S. averages
MeasureThis facilityWest Virginia avg.U.S. avg.vs. U.S.
Long-stay residents with a fall causing major injury (lower is better)5.6%4.4%3.2%Worse
Long-stay residents with pressure ulcers (lower is better)1.1%4.2%4.6%Better
Long-stay residents given antipsychotic medication (lower is better)11.9%13.4%15.4%Better
Long-stay residents with a urinary tract infection (lower is better)1.5%1.6%1.6%Average
Long-stay residents with a catheter left in the bladder (lower is better)0%0.4%0.8%Better
Long-stay residents needing more help with daily activities (lower is better)12.3%14.7%13.9%Better
Long-stay residents whose walking worsened (lower is better)15.8%15.9%14.1%Worse
Long-stay residents who lose too much weight (lower is better)10.6%6.3%5.2%Worse
Long-stay residents with depressive symptoms (lower is better)5%7.6%12.8%Better
Long-stay residents who were physically restrained (lower is better)0%0.2%0.1%Better
Long-stay residents given anti-anxiety or sleep medication (lower is better)21.3%27%19.5%Worse
Long-stay residents with new or worse incontinence (lower is better)32.5%22.1%19%Worse
Long-stay residents given a flu vaccine (higher is better)87.6%97.6%95.5%Worse
Long-stay residents given a pneumonia vaccine (higher is better)89.8%96.4%93.6%Average

Short-stay residents

This facility1.8%West Virginia average1%U.S. average1.6%
Short-stay residents newly given antipsychotic medication: this facility vs. West Virginia and U.S. averages
MeasureThis facilityWest Virginia avg.U.S. avg.vs. U.S.
Short-stay residents newly given antipsychotic medication (lower is better)1.8%1%1.6%Worse
Short-stay residents given a flu vaccine (higher is better)23%79.4%79.8%Worse
Short-stay residents given a pneumonia vaccine (higher is better)41.2%79.1%82%Worse

Inspection citations

State inspectors cited this home for 49 health deficiencies and 16 fire safety deficiencies in the inspection records CMS currently publishes. 1 citation involved actual harm, including 1 rated "immediate jeopardy".

DateCitationSeverityStatus
November 26, 2025
Fire safety
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Services Deficiencies · Tag K0521
F
Potential harm, widespread
Corrected January 5, 2026
November 26, 2025
Fire safety
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies · Tag K0372
F
Potential harm, widespread
Corrected January 5, 2026
November 26, 2025
Fire safety
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies · Tag K0291
F
Potential harm, widespread
Corrected January 5, 2026
November 26, 2025
Fire safety
Ensure that testing and maintenance of electrical equipment is performed.
Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0921
E
Potential harm, pattern
Corrected January 5, 2026
November 26, 2025
Fire safety
Provide properly protected cooking facilities.
Smoke Deficiencies · Tag K0324
D
Potential harm, isolated
Corrected January 5, 2026
November 26, 2025
Fire safety
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies · Tag E0004
C
No harm, widespread
Corrected January 5, 2026
November 26, 2025
Standard
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · Tag F0689
K
Immediate jeopardy, pattern
Corrected January 12, 2026
November 26, 2025
Standard
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · Tag F0880
E
Potential harm, pattern
Corrected January 12, 2026
November 26, 2025
Standard
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies · Tag F0761
E
Potential harm, pattern
Corrected January 12, 2026
November 26, 2025
Standard
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies · Tag F0804
E
Potential harm, pattern
Corrected January 12, 2026
November 26, 2025
Standard
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies · Tag F0561
E
Potential harm, pattern
Corrected January 12, 2026
November 26, 2025
Standard
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies · Tag F0842
E
Potential harm, pattern
Corrected January 12, 2026
November 26, 2025
Complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies · Tag F0684
E
Potential harm, pattern
Corrected January 12, 2026
November 26, 2025
Standard
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies · Tag F0690
D
Potential harm, isolated
Corrected January 12, 2026
November 26, 2025
Standard
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies · Tag F0756
D
Potential harm, isolated
Corrected January 12, 2026
November 26, 2025
Standard
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies · Tag F0677
D
Potential harm, isolated
Corrected January 12, 2026
November 26, 2025
Standard
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies · Tag F0656
D
Potential harm, isolated
Corrected January 12, 2026
November 26, 2025
Standard
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies · Tag F0645
D
Potential harm, isolated
Corrected January 12, 2026
November 26, 2025
Standard
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Resident Rights Deficiencies · Tag F0577
D
Potential harm, isolated
Corrected January 12, 2026
January 10, 2024
Fire safety
Ensure that testing and maintenance of electrical equipment is performed.
Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0921
F
Potential harm, widespread
Corrected January 29, 2024
January 10, 2024
Fire safety
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies · Tag K0341
F
Potential harm, widespread
Corrected January 29, 2024
January 10, 2024
Fire safety
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies · Tag K0353
F
Potential harm, widespread
Corrected January 29, 2024
January 10, 2024
Fire safety
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies · Tag K0712
C
No harm, widespread
Corrected January 29, 2024
January 10, 2024
Standard
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nursing and Physician Services Deficiencies · Tag F0725
F
Potential harm, widespread
Corrected January 30, 2024
January 10, 2024
Standard
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Nursing and Physician Services Deficiencies · Tag F0727
F
Potential harm, widespread
Corrected January 30, 2024
January 10, 2024
Standard
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · Tag F0812
E
Potential harm, pattern
Corrected January 30, 2024
January 10, 2024
Standard
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies · Tag F0758
E
Potential harm, pattern
Corrected January 30, 2024
January 10, 2024
Standard
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care Deficiencies · Tag F0698
E
Potential harm, pattern
Corrected January 30, 2024
January 10, 2024
Standard
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Rights Deficiencies · Tag F0585
E
Potential harm, pattern
Corrected January 30, 2024
January 10, 2024
Standard
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies · Tag F0677
E
Potential harm, pattern
Corrected January 30, 2024
January 10, 2024
Standard
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies · Tag F0679
E
Potential harm, pattern
Corrected January 30, 2024
January 10, 2024
Standard
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Administration Deficiencies · Tag F0847
E
Potential harm, pattern
Corrected January 30, 2024
January 10, 2024
Standard
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies · Tag F0690
D
Potential harm, isolated
Corrected January 30, 2024
January 10, 2024
Standard
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies · Tag F0584
D
Potential harm, isolated
Corrected January 30, 2024
January 10, 2024
Standard
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies · Tag F0641
D
Potential harm, isolated
Corrected January 30, 2024
January 10, 2024
Standard
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies · Tag F0644
D
Potential harm, isolated
Corrected January 30, 2024
January 10, 2024
Standard
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies · Tag F0656
D
Potential harm, isolated
Corrected January 30, 2024
January 10, 2024
Standard
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies · Tag F0684
D
Potential harm, isolated
Corrected January 30, 2024
January 10, 2024
Standard
Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
Nursing and Physician Services Deficiencies · Tag F0710
D
Potential harm, isolated
Corrected January 30, 2024
January 10, 2024
Standard
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies · Tag F0761
D
Potential harm, isolated
Corrected January 30, 2024
January 10, 2024
Standard
Provide timely, quality laboratory services/tests to meet the needs of residents.
Administration Deficiencies · Tag F0770
D
Potential harm, isolated
Corrected January 30, 2024
January 10, 2024
Standard
Dispose of garbage and refuse properly.
Nutrition and Dietary Deficiencies · Tag F0814
D
Potential harm, isolated
Corrected January 30, 2024
January 10, 2024
Standard
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies · Tag F0842
D
Potential harm, isolated
Corrected January 30, 2024
December 7, 2022
Fire safety
Install an approved automatic sprinkler system.
Smoke Deficiencies · Tag K0351
F
Potential harm, widespread
Corrected January 2, 2023
December 7, 2022
Fire safety
Ensure that testing and maintenance of electrical equipment is performed.
Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0921
F
Potential harm, widespread
Corrected January 2, 2023
December 7, 2022
Fire safety
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies · Tag K0321
F
Potential harm, widespread
Corrected January 2, 2023
December 7, 2022
Fire safety
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0914
F
Potential harm, widespread
Corrected January 2, 2023
December 7, 2022
Fire safety
Provide properly protected cooking facilities.
Smoke Deficiencies · Tag K0324
F
Potential harm, widespread
Corrected January 2, 2023
December 7, 2022
Fire safety
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918
C
No harm, widespread
Corrected January 2, 2023
December 7, 2022
Standard
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies · Tag F0761
E
Potential harm, pattern
Corrected January 24, 2023
December 7, 2022
Standard
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies · Tag F0584
E
Potential harm, pattern
Corrected January 24, 2023
December 7, 2022
Standard
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies · Tag F0842
E
Potential harm, pattern
Corrected January 24, 2023
December 7, 2022
Standard
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies · Tag F0803
E
Potential harm, pattern
Corrected January 24, 2023
December 7, 2022
Standard
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies · Tag F0656
D
Potential harm, isolated
Corrected January 24, 2023
December 7, 2022
Standard
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Rights Deficiencies · Tag F0625
D
Potential harm, isolated
Corrected January 24, 2023
December 7, 2022
Standard
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies · Tag F0623
D
Potential harm, isolated
Corrected January 24, 2023
December 7, 2022
Standard
Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0610
D
Potential harm, isolated
Corrected January 24, 2023
December 7, 2022
Standard
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0609
D
Potential harm, isolated
Corrected January 24, 2023
December 7, 2022
Standard
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Quality of Life and Care Deficiencies · Tag F0744
D
Potential harm, isolated
Corrected January 24, 2023
December 7, 2022
Standard
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Nutrition and Dietary Deficiencies · Tag F0800
D
Potential harm, isolated
Corrected January 24, 2023
December 7, 2022
Standard
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies · Tag F0756
D
Potential harm, isolated
Corrected January 24, 2023
December 7, 2022
Standard
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies · Tag F0552
D
Potential harm, isolated
Corrected January 24, 2023
December 7, 2022
Standard
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nursing and Physician Services Deficiencies · Tag F0725
D
Potential harm, isolated
Corrected January 24, 2023
December 7, 2022
Standard
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies · Tag F0690
D
Potential harm, isolated
Corrected January 24, 2023
December 7, 2022
Standard
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies · Tag F0684
D
Potential harm, isolated
Corrected January 24, 2023

Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.

Fines and payment denials

CMS reports 1 federal penalty in the past three years, including $35,045 in fines.

DatePenaltyAmount / length
November 26, 2025Fine$35,045

Owners and managers

Individuals and organizations reported to CMS as owning or operating this nursing home.

NameRoleShareSince
BOKIL, HARSHAD
Individual
adp of the snfNOT APPLICABLE07/01/2024
SMELTZER, MARK
Individual
adp of the snfNOT APPLICABLE06/10/2024
SOUTHERN MGT CO., LLC
Organization
adp of the snfNOT APPLICABLE04/25/2025
GROVES, DONNA
Individual
corporate officerNOT APPLICABLE07/01/2022
ROMEO, DOMINIC
Individual
corporate officerNOT APPLICABLE04/01/2023
STOLTZ, CHARLES
Individual
corporate officerNOT APPLICABLE07/01/2022
WILHEIM, RONALD
Individual
corporate officerNOT APPLICABLE07/01/2022
OMG RE HOLDINGS LLC
Organization
limited partnership interestNOT APPLICABLE07/01/2022
R.S. WILHEIM IRREVOCABLE TRUST
Organization
limited partnership interestNOT APPLICABLE07/01/2022
BOKIL, HARSHAD
Individual
operational/managerial controlNOT APPLICABLE07/01/2024
GROVES, DONNA
Individual
operational/managerial controlNOT APPLICABLE04/14/2023
ROMEO, DOMINIC
Individual
operational/managerial controlNOT APPLICABLE04/01/2023
SMELTZER, MARK
Individual
operational/managerial controlNOT APPLICABLE06/10/2024
SOUTHERN MGT CO., LLC
Organization
operational/managerial controlNOT APPLICABLE07/01/2022

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    • Abuse citation
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  2. Egle Nursing Home

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  5. Mountain City Rehab Center

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Frequently asked questions

What is Keyser Healthcare Center's rating?

Keyser Healthcare Center has 2 out of 5 stars on the CMS overall star rating. The average for West Virginia nursing homes is 3 stars.

How many inspection citations did Keyser Healthcare Center receive?

Its most recent standard health inspection found 13 citations, compared with a West Virginia average of 11.7. Every citation is listed on this page with its severity.

Does Keyser Healthcare Center accept Medicare and Medicaid?

CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.

Who owns Keyser Healthcare Center?

It is for profit - corporation and part of Communicare Health. The ownership section on this page lists the owners and managers reported to CMS.

Where is Keyser Healthcare Center and how do I contact it?

Keyser Healthcare Center is at 135 Southern Drive, Keyser, WV 26726. Phone: (304) 788-3415.

About this data

Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.