nursing home in Rich Creek, VA
Heritage Hall-Rich Creek
120 Old Virginia Avenue, Rich Creek, VA 24147 · (540) 726-2328
★★★★★4
Above average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★4
- Staffing★★★★★2
- Quality measures★★★★★3
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Heritage Hall-Rich Creek at a glance
Heritage Hall-Rich Creek is a 120-bed for-profit nursing home in Rich Creek, Virginia (Giles County).
CMS gives it 4 out of 5 stars on its overall star rating, better than the Virginia average of 3.
Residents receive about 3.6 hours of nursing care per day (0.4 of them from registered nurses), close to the state average of 3.8 hours.
Its most recent standard health inspection (March 14, 2024) found 10 health citations. The Virginia average is 14.4.
It has not received a federal fine in the past three years.
Nursing staff turnover is 38.4% per year (state average 48.1%).
Facility details
- Type
- Nursing home
- Ownership
- For Profit - Limited Liability Company
- Beds
- 120
- Certified for
- Medicare and Medicaid
- Chain / affiliated entity
- Heritage Hall
- Medicare-certified since
- December 1, 2003
- Resident/family council
- Resident
- County
- Giles County
- CMS Certification Number
- 495371
Ratings
| Measure | This facility | Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 4 / 5 | 3 / 5 | 3 / 5 | Better |
| Health inspection rating ⓘ (higher is better) | 4 / 5 | 2.7 / 5 | 2.8 / 5 | Better |
| Staffing rating ⓘ (higher is better) | 2 / 5 | 2.4 / 5 | 2.9 / 5 | Worse |
| Quality measures rating ⓘ (higher is better) | 3 / 5 | 3.9 / 5 | 3.6 / 5 | Worse |
| Long-stay quality rating (higher is better) | 3 / 5 | 4 / 5 | 3.8 / 5 | Worse |
| Short-stay (rehab) quality rating (higher is better) | 3 / 5 | 3.6 / 5 | 3.3 / 5 | Average |
Staffing
| Measure | This facility | Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 3.58 hrs | 3.76 hrs | 3.86 hrs | Worse |
| Registered nurse hours per resident per day (higher is better) | 0.40 hrs | 0.69 hrs | 0.69 hrs | Worse |
| Nurse aide hours per resident per day (higher is better) | 2.18 hrs | 2.07 hrs | 2.32 hrs | Worse |
| Weekend nurse staff hours per resident per day (higher is better) | 2.94 hrs | 3.29 hrs | 3.42 hrs | Worse |
| Nursing staff turnover (yearly) (lower is better) | 38.4% | 48.1% | 45.8% | Better |
| Registered nurse turnover (yearly) (lower is better) | 45.5% | 48.2% | 42.9% | Worse |
| Administrators who left in the past year (lower is better) | 0 | 1 | 1 | Better |
Inspections
| Measure | This facility | Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 10 | 14 | 9 | Worse |
| Citations from complaint investigations (latest cycle) (lower is better) | 1 | 4 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 33 | 122.3 | 80.6 | Better |
Penalties
| Measure | This facility | Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
| Total fines in the past 3 years (lower is better) | $0 | $23,688 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
Size
| Measure | This facility | Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 120 | 113 | 107 | |
| Average residents per day | 102 | 99 | 86 | |
| Occupancy | 84.6% | 87.9% | 80.9% |
Long-stay residents
| Measure | This facility | Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 3.3% | 3.6% | 3.2% | Average |
| Long-stay residents with pressure ulcers (lower is better) | 2.5% | 4.7% | 4.6% | Better |
| Long-stay residents given antipsychotic medication (lower is better) | 28.8% | 14.2% | 15.4% | Worse |
| Long-stay residents with a urinary tract infection (lower is better) | 0.8% | 1.6% | 1.6% | Better |
| Long-stay residents with a catheter left in the bladder (lower is better) | 0.2% | 0.4% | 0.8% | Better |
| Long-stay residents needing more help with daily activities (lower is better) | 21.2% | 14.9% | 13.9% | Worse |
| Long-stay residents whose walking worsened (lower is better) | 21.8% | 15.6% | 14.1% | Worse |
| Long-stay residents who lose too much weight (lower is better) | 5.5% | 5.4% | 5.2% | Worse |
| Long-stay residents with depressive symptoms (lower is better) | 5.7% | 18.7% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0.1% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 26.8% | 20.6% | 19.5% | Worse |
| Long-stay residents with new or worse incontinence (lower is better) | 21% | 21.8% | 19% | Worse |
| Long-stay residents given a flu vaccine (higher is better) | 100% | 94% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 100% | 90.9% | 93.6% | Better |
Short-stay residents
| Measure | This facility | Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 2.8% | 1.3% | 1.6% | Worse |
| Short-stay residents given a flu vaccine (higher is better) | 96.3% | 73.6% | 79.8% | Better |
| Short-stay residents given a pneumonia vaccine (higher is better) | 100% | 73.7% | 82% | Better |
Inspection citations
State inspectors cited this home for 20 health deficiencies and 4 fire safety deficiencies in the inspection records CMS currently publishes. None were rated as causing actual harm to residents.
| Date | Citation | Severity | Status |
|---|---|---|---|
| March 14, 2024 Complaint | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. Nursing and Physician Services Deficiencies · Tag F0725 | E Potential harm, pattern | Corrected May 15, 2024 |
| March 14, 2024 Standard | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected May 15, 2024 |
| March 14, 2024 Standard | Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · Tag F0641 | D Potential harm, isolated | Corrected May 15, 2024 |
| March 14, 2024 Standard | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. Pharmacy Service Deficiencies · Tag F0755 | D Potential harm, isolated | Corrected May 15, 2024 |
| March 14, 2024 Standard | Ensure medication error rates are not 5 percent or greater. Pharmacy Service Deficiencies · Tag F0759 | D Potential harm, isolated | Corrected May 15, 2024 |
| March 14, 2024 Standard | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. Pharmacy Service Deficiencies · Tag F0756 | D Potential harm, isolated | Corrected May 15, 2024 |
| March 14, 2024 Standard | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · Tag F0842 | D Potential harm, isolated | Corrected May 15, 2024 |
| March 14, 2024 Standard | Provide special eating equipment and utensils for residents who need them and appropriate assistance. Nutrition and Dietary Deficiencies · Tag F0810 | D Potential harm, isolated | Corrected May 15, 2024 |
| March 14, 2024 Standard | Provide a neutral and fair arbitration process and agree to arbitrator and venue. Administration Deficiencies · Tag F0848 | C No harm, widespread | Corrected May 15, 2024 |
| March 14, 2024 Standard | Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse. Administration Deficiencies · Tag F0847 | C No harm, widespread | Corrected May 15, 2024 |
| December 9, 2021 Fire safety | Have properly located and lighted "Exit" signs. Egress Deficiencies · Tag K0293 | E Potential harm, pattern | Corrected February 8, 2022 |
| December 9, 2021 Fire safety | Install corridor and hallway doors that block smoke. Smoke Deficiencies · Tag K0363 | E Potential harm, pattern | Corrected February 8, 2022 |
| December 9, 2021 Fire safety | Have properly installed electrical wiring and gas equipment. Services Deficiencies · Tag K0511 | E Potential harm, pattern | Corrected February 8, 2022 |
| December 9, 2021 Fire safety | To conduct inspection, testing and maintenance of fire doors by qualified individuals. Miscellaneous Deficiencies · Tag K0761 | E Potential harm, pattern | Corrected February 8, 2022 |
| December 9, 2021 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | F Potential harm, widespread | Corrected January 3, 2022 |
| December 9, 2021 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | E Potential harm, pattern | Corrected January 3, 2022 |
| January 28, 2019 Standard | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · Tag F0842 | D Potential harm, isolated | Corrected March 12, 2019 |
| January 28, 2019 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | D Potential harm, isolated | Corrected March 12, 2019 |
| January 28, 2019 Standard | Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · Tag F0695 | D Potential harm, isolated | Corrected March 12, 2019 |
| January 28, 2019 Standard | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. Quality of Life and Care Deficiencies · Tag F0690 | D Potential harm, isolated | Corrected March 12, 2019 |
| January 28, 2019 Standard | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | D Potential harm, isolated | Corrected March 12, 2019 |
| January 28, 2019 Standard | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. Resident Rights Deficiencies · Tag F0625 | C No harm, widespread | Corrected March 12, 2019 |
| January 28, 2019 Standard | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. Resident Rights Deficiencies · Tag F0623 | C No harm, widespread | Corrected March 12, 2019 |
| January 28, 2019 Standard | Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged. Resident Rights Deficiencies · Tag F0622 | C No harm, widespread | Corrected March 12, 2019 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports no federal fines or payment denials in the past three years.
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| AMERICAN HEALTHCARE LLC Organization | 5% or greater direct ownership interest | 100% | 06/17/2022 |
| AMERICAN HEALTHCARE LLC Organization | adp of the snf | NOT APPLICABLE | 12/05/2024 |
| DALTON, ROBERT Individual | adp of the snf | NOT APPLICABLE | 12/30/2013 |
| EAST, THOMAS Individual | adp of the snf | NOT APPLICABLE | 04/21/2014 |
| GALLANT, CASSANDRA Individual | adp of the snf | NOT APPLICABLE | 07/11/2024 |
| LAMBERT-MCDANIEL, SHARON Individual | adp of the snf | NOT APPLICABLE | 06/06/2025 |
| MADHOUN, MAZEN Individual | adp of the snf | NOT APPLICABLE | 06/06/2025 |
| HOPKINS, WILLIAM Individual | corporate director | NOT APPLICABLE | 12/30/2013 |
| DALTON, ROBERT Individual | corporate officer | NOT APPLICABLE | 12/30/2013 |
| EAST, THOMAS Individual | corporate officer | NOT APPLICABLE | 12/30/2013 |
| GALLANT, CASSANDRA Individual | corporate officer | NOT APPLICABLE | 07/11/2024 |
| AMERICAN HEALTHCARE LLC Organization | operational/managerial control | NOT APPLICABLE | 12/03/2024 |
| DALTON, ROBERT Individual | operational/managerial control | NOT APPLICABLE | 12/30/2013 |
| LAMBERT-MCDANIEL, SHARON Individual | operational/managerial control | NOT APPLICABLE | 06/06/2025 |
Other nursing homes near Heritage Hall-Rich Creek
Lindside Healthcare Center
10797 Seneca Trail South, Lindside, WV 24951 · 11.2 mi
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★★★★★3Average- ★★★★★3Average
Summers Healthcare Center
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For-profit · 120 beds · Part of Communicare Health
- Special Focus candidate
★★★★★1Much below averageGlenwood Healthcare Center
1924 Glen Wood Park Road, Princeton, WV 24739 · 18.3 mi
For-profit · 100 beds · Part of Communicare Health
★★★★★4Above averageMain Street Care
115 Summers Hospital Road, Suite 300, Hinton, WV 25951 · 19.6 mi
Non-profit · 34 beds
★★★★★3AverageHighland Ridge Rehab Center
5872 Hanks Street, Dublin, VA 24084 · 20.5 mi
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★★★★★1Much below average
Frequently asked questions
What is Heritage Hall-Rich Creek's rating?
Heritage Hall-Rich Creek has 4 out of 5 stars on the CMS overall star rating. The average for Virginia nursing homes is 3 stars.
How many inspection citations did Heritage Hall-Rich Creek receive?
Its most recent standard health inspection found 10 citations, compared with a Virginia average of 14.4. Every citation is listed on this page with its severity.
Does Heritage Hall-Rich Creek accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Heritage Hall-Rich Creek?
It is for profit - limited liability company and part of Heritage Hall. The ownership section on this page lists the owners and managers reported to CMS.
Where is Heritage Hall-Rich Creek and how do I contact it?
Heritage Hall-Rich Creek is at 120 Old Virginia Avenue, Rich Creek, VA 24147. Phone: (540) 726-2328.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.