nursing home in Hampton, VA

Waterview Health & Rehab Center

414 Algonquin Rd, Hampton, VA 23661 · (757) 722-9881

★★★★★1

Much below average
CMS overall star rating

Health inspections★★★★★1
Staffing★★★★★1
Quality measures★★★★★2

Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data

Waterview Health & Rehab Center at a glance

Waterview Health & Rehab Center is a 130-bed for-profit nursing home in Hampton, Virginia (Hampton City County).

CMS gives it 1 out of 5 stars on its overall star rating, worse than the Virginia average of 3.

Residents receive about 3.5 hours of nursing care per day (0.3 of them from registered nurses), worse than the state average of 3.8 hours.

Its most recent standard health inspection (August 25, 2023) found 29 health citations. The Virginia average is 14.4.

It has not received a federal fine in the past three years.

Nursing staff turnover is 70.5% per year (state average 48.1%).

Facility details

Type: Nursing home
Ownership: For Profit - Limited Liability Company
Beds: 130
Certified for: Medicare and Medicaid
Medicare-certified since: March 6, 1996
Resident/family council: Resident
County: Hampton City County
CMS Certification Number: 495308

Ratings

Measure	This facility	Virginia avg.	U.S. avg.	vs. U.S.
Overall star rating ⓘ (higher is better)	1 / 5	3 / 5	3 / 5	Worse
Health inspection rating ⓘ (higher is better)	1 / 5	2.7 / 5	2.8 / 5	Worse
Staffing rating ⓘ (higher is better)	1 / 5	2.4 / 5	2.9 / 5	Worse
Quality measures rating ⓘ (higher is better)	2 / 5	3.9 / 5	3.6 / 5	Worse
Long-stay quality rating (higher is better)	3 / 5	4 / 5	3.8 / 5	Worse
Short-stay (rehab) quality rating (higher is better)	1 / 5	3.6 / 5	3.3 / 5	Worse

Staffing

Total nurse staff hours per resident per day: this facility vs. Virginia and U.S. averages

Measure	This facility	Virginia avg.	U.S. avg.	vs. U.S.
Total nurse staff hours per resident per day ⓘ (higher is better)	3.48 hrs	3.76 hrs	3.86 hrs	Worse
Registered nurse hours per resident per day (higher is better)	0.32 hrs	0.69 hrs	0.69 hrs	Worse
Nurse aide hours per resident per day (higher is better)	1.93 hrs	2.07 hrs	2.32 hrs	Worse
Weekend nurse staff hours per resident per day (higher is better)	3.09 hrs	3.29 hrs	3.42 hrs	Worse
Nursing staff turnover (yearly) (lower is better)	70.5%	48.1%	45.8%	Worse
Registered nurse turnover (yearly) (lower is better)	75%	48.2%	42.9%	Worse
Administrators who left in the past year (lower is better)	0	1	1	Better

Inspections

Health citations in the most recent inspection: this facility vs. Virginia and U.S. averages

Measure	This facility	Virginia avg.	U.S. avg.	vs. U.S.
Health citations in the most recent inspection (lower is better)	29	14	9	Worse
Citations from complaint investigations (latest cycle) (lower is better)	0	4	3	Better
Weighted health inspection score ⓘ (lower is better)	145	122.3	80.6	Worse

Penalties

Fines in the past 3 years: this facility vs. Virginia and U.S. averages

Measure	This facility	Virginia avg.	U.S. avg.	vs. U.S.
Fines in the past 3 years (lower is better)	0	1	1	Better
Total fines in the past 3 years (lower is better)	$0	$23,688	$30,972	Better
All federal penalties in the past 3 years (lower is better)	0	1	1	Better

Size

Measure	This facility	Virginia avg.	U.S. avg.
Certified beds	130	113	107
Average residents per day	117	99	86
Occupancy	89.7%	87.9%	80.9%

Long-stay residents

Long-stay residents with a fall causing major injury: this facility vs. Virginia and U.S. averages

Measure	This facility	Virginia avg.	U.S. avg.	vs. U.S.
Long-stay residents with a fall causing major injury (lower is better)	3.9%	3.6%	3.2%	Worse
Long-stay residents with pressure ulcers (lower is better)	4.7%	4.7%	4.6%	Average
Long-stay residents given antipsychotic medication (lower is better)	14.6%	14.2%	15.4%	Average
Long-stay residents with a urinary tract infection (lower is better)	0.2%	1.6%	1.6%	Better
Long-stay residents with a catheter left in the bladder (lower is better)	1.2%	0.4%	0.8%	Worse
Long-stay residents needing more help with daily activities (lower is better)	16.9%	14.9%	13.9%	Worse
Long-stay residents whose walking worsened (lower is better)	23.6%	15.6%	14.1%	Worse
Long-stay residents who lose too much weight (lower is better)	1.3%	5.4%	5.2%	Better
Long-stay residents with depressive symptoms (lower is better)	3.4%	18.7%	12.8%	Better
Long-stay residents who were physically restrained (lower is better)	0%	0.1%	0.1%	Better
Long-stay residents given anti-anxiety or sleep medication (lower is better)	12.5%	20.6%	19.5%	Better
Long-stay residents with new or worse incontinence (lower is better)	26.6%	21.8%	19%	Worse
Long-stay residents given a flu vaccine (higher is better)	93.7%	94%	95.5%	Average
Long-stay residents given a pneumonia vaccine (higher is better)	93.5%	90.9%	93.6%	Average

Short-stay residents

Short-stay residents newly given antipsychotic medication: this facility vs. Virginia and U.S. averages

Measure	This facility	Virginia avg.	U.S. avg.	vs. U.S.
Short-stay residents newly given antipsychotic medication (lower is better)	2.8%	1.3%	1.6%	Worse
Short-stay residents given a flu vaccine (higher is better)	54.1%	73.6%	79.8%	Worse
Short-stay residents given a pneumonia vaccine (higher is better)	51.7%	73.7%	82%	Worse

Inspection citations

State inspectors cited this home for 54 health deficiencies and 14 fire safety deficiencies in the inspection records CMS currently publishes. 1 citation involved actual harm.

Date	Citation	Severity	Status
August 25, 2023 Fire safety	Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector. Egress Deficiencies · Tag K0223	E Potential harm, pattern	Corrected October 30, 2023
August 25, 2023 Fire safety	Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353	D Potential harm, isolated	Corrected October 30, 2023
August 25, 2023 Fire safety	Properly provide smoke detection systems in areas open to corridors. Smoke Deficiencies · Tag K0347	D Potential harm, isolated	Corrected October 30, 2023
August 25, 2023 Fire safety	Install emergency lighting that can last at least 1 1/2 hours. Egress Deficiencies · Tag K0291	D Potential harm, isolated	Corrected October 30, 2023
August 25, 2023 Fire safety	Have simulated fire drills held at unexpected times. Miscellaneous Deficiencies · Tag K0712	D Potential harm, isolated	Corrected October 30, 2023
August 25, 2023 Fire safety	To conduct inspection, testing and maintenance of fire doors by qualified individuals. Miscellaneous Deficiencies · Tag K0761	D Potential harm, isolated	Corrected October 30, 2023
August 25, 2023 Standard	Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care Deficiencies · Tag F0686	G Actual harm, isolated	Corrected July 26, 2023
August 25, 2023 Standard	Protect each resident from the wrongful use of the resident's belongings or money. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0602	E Potential harm, pattern	Corrected August 15, 2023
August 25, 2023 Standard	Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning Deficiencies · Tag F0657	E Potential harm, pattern	Corrected September 22, 2023
August 25, 2023 Standard	Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · Tag F0677	E Potential harm, pattern	Corrected September 22, 2023
August 25, 2023 Standard	Implement a program that monitors antibiotic use. Infection Control Deficiencies · Tag F0881	E Potential harm, pattern	Corrected September 22, 2023
August 25, 2023 Standard	Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times. Nutrition and Dietary Deficiencies · Tag F0809	E Potential harm, pattern	Corrected September 22, 2023
August 25, 2023 Standard	Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options. Nutrition and Dietary Deficiencies · Tag F0806	E Potential harm, pattern	Corrected September 22, 2023
August 25, 2023 Standard	Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. Nutrition and Dietary Deficiencies · Tag F0804	E Potential harm, pattern	Corrected September 22, 2023
August 25, 2023 Standard	Ensure each resident’s drug regimen must be free from unnecessary drugs. Pharmacy Service Deficiencies · Tag F0757	E Potential harm, pattern	Corrected September 22, 2023
August 25, 2023 Standard	Honor the resident's right to organize and participate in resident/family groups in the facility. Resident Rights Deficiencies · Tag F0565	E Potential harm, pattern	Corrected September 22, 2023
August 25, 2023 Standard	Ensure residents have reasonable access to and privacy in their use of communication methods. Resident Rights Deficiencies · Tag F0576	E Potential harm, pattern	Corrected September 22, 2023
August 25, 2023 Standard	Make sure that a working call system is available in each resident's bathroom and bathing area. Environmental Deficiencies · Tag F0919	D Potential harm, isolated	Corrected September 22, 2023
August 25, 2023 Standard	Keep all essential equipment working safely. Environmental Deficiencies · Tag F0908	D Potential harm, isolated	Corrected September 22, 2023
August 25, 2023 Standard	Develop and implement policies and procedures for flu and pneumonia vaccinations. Infection Control Deficiencies · Tag F0883	D Potential harm, isolated	Corrected September 22, 2023
August 25, 2023 Standard	Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration. Nutrition and Dietary Deficiencies · Tag F0807	D Potential harm, isolated	Corrected September 22, 2023
August 25, 2023 Standard	Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. Resident Rights Deficiencies · Tag F0561	D Potential harm, isolated	Corrected September 22, 2023
August 25, 2023 Standard	Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. Resident Rights Deficiencies · Tag F0578	D Potential harm, isolated	Corrected September 22, 2023
August 25, 2023 Standard	Ensure that residents are free from significant medication errors. Pharmacy Service Deficiencies · Tag F0760	D Potential harm, isolated	Corrected September 22, 2023
August 25, 2023 Standard	Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights Deficiencies · Tag F0584	D Potential harm, isolated	Corrected September 22, 2023
August 25, 2023 Standard	Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder. Quality of Life and Care Deficiencies · Tag F0742	D Potential harm, isolated	Corrected September 22, 2023
August 25, 2023 Standard	Observe each nurse aide's job performance and give regular training. Nursing and Physician Services Deficiencies · Tag F0730	D Potential harm, isolated	Corrected September 22, 2023
August 25, 2023 Standard	Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. Resident Assessment and Care Planning Deficiencies · Tag F0644	D Potential harm, isolated	Corrected September 22, 2023
August 25, 2023 Standard	Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · Tag F0641	D Potential harm, isolated	Corrected September 22, 2023
August 25, 2023 Standard	Provide safe, appropriate dialysis care/services for a resident who requires such services. Quality of Life and Care Deficiencies · Tag F0698	D Potential harm, isolated	Corrected September 22, 2023
August 25, 2023 Standard	Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689	D Potential harm, isolated	Corrected September 22, 2023
August 25, 2023 Standard	Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · Tag F0658	D Potential harm, isolated	Corrected September 22, 2023
August 25, 2023 Standard	PASARR screening for Mental disorders or Intellectual Disabilities Resident Assessment and Care Planning Deficiencies · Tag F0645	D Potential harm, isolated	Corrected September 22, 2023
August 25, 2023 Standard	Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880	D Potential harm, isolated	Corrected September 22, 2023
August 25, 2023 Standard	Ensure that residents are fully informed and understand their health status, care and treatments. Resident Rights Deficiencies · Tag F0552	D Potential harm, isolated	Corrected September 22, 2023
September 2, 2021 Fire safety	Address patient/client population and determine types of services needed. Emergency Preparedness Deficiencies · Tag E0007	E Potential harm, pattern	Corrected October 15, 2021
September 2, 2021 Fire safety	Establish methods for sharing information. Emergency Preparedness Deficiencies · Tag E0033	E Potential harm, pattern	Corrected October 15, 2021
September 2, 2021 Fire safety	Provide a means of sharing information on occupancy/needs. Emergency Preparedness Deficiencies · Tag E0034	E Potential harm, pattern	Corrected October 15, 2021
September 2, 2021 Fire safety	Provide family notifications of emergency plan. Emergency Preparedness Deficiencies · Tag E0035	E Potential harm, pattern	Corrected October 15, 2021
September 2, 2021 Fire safety	Establish emergency prep training and testing. Emergency Preparedness Deficiencies · Tag E0036	E Potential harm, pattern	Corrected October 15, 2021
September 2, 2021 Fire safety	Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. Smoke Deficiencies · Tag K0321	D Potential harm, isolated	Corrected September 21, 2021
September 2, 2021 Fire safety	Have proper power supply for life support equipment. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0915	D Potential harm, isolated	Corrected September 21, 2021
September 2, 2021 Standard	Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · Tag F0677	E Potential harm, pattern	Corrected October 15, 2021
September 2, 2021 Standard	Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · Tag F0842	E Potential harm, pattern	Corrected October 15, 2021
September 2, 2021 Standard	Provide activities to meet all resident's needs. Quality of Life and Care Deficiencies · Tag F0679	E Potential harm, pattern	Corrected October 15, 2021
September 2, 2021 Standard	Provide safe, appropriate dialysis care/services for a resident who requires such services. Quality of Life and Care Deficiencies · Tag F0698	D Potential harm, isolated	Corrected October 15, 2021
September 2, 2021 Standard	Honor the resident's right to manage his or her financial affairs. Resident Rights Deficiencies · Tag F0567	D Potential harm, isolated	Corrected October 15, 2021
September 2, 2021 Standard	Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged. Resident Rights Deficiencies · Tag F0622	D Potential harm, isolated	Corrected October 15, 2021
September 2, 2021 Standard	PASARR screening for Mental disorders or Intellectual Disabilities Resident Assessment and Care Planning Deficiencies · Tag F0645	D Potential harm, isolated	Corrected October 15, 2021
September 2, 2021 Standard	Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning Deficiencies · Tag F0657	D Potential harm, isolated	Corrected October 15, 2021
September 2, 2021 Standard	Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · Tag F0658	D Potential harm, isolated	Corrected October 15, 2021
September 2, 2021 Standard	Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · Tag F0695	D Potential harm, isolated	Corrected October 15, 2021
September 2, 2021 Standard	Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. Nursing and Physician Services Deficiencies · Tag F0726	D Potential harm, isolated	Corrected October 15, 2021
September 2, 2021 Standard	Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. Pharmacy Service Deficiencies · Tag F0755	D Potential harm, isolated	Corrected October 15, 2021
September 2, 2021 Standard	Ensure that residents are free from significant medication errors. Pharmacy Service Deficiencies · Tag F0760	D Potential harm, isolated	Corrected October 15, 2021
March 22, 2019 Fire safety	Address patient/client population and determine types of services needed. Emergency Preparedness Deficiencies · Tag E0007	C No harm, widespread	Corrected April 26, 2019
March 22, 2019 Standard	Honor the resident's right to manage his or her financial affairs. Resident Rights Deficiencies · Tag F0567	E Potential harm, pattern	Corrected April 26, 2019
March 22, 2019 Standard	Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880	D Potential harm, isolated	Corrected April 26, 2019
March 22, 2019 Standard	Provide appropriate foot care. Quality of Life and Care Deficiencies · Tag F0687	D Potential harm, isolated	Corrected April 26, 2019
March 22, 2019 Standard	Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning Deficiencies · Tag F0657	D Potential harm, isolated	Corrected April 26, 2019
March 22, 2019 Standard	Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · Tag F0641	D Potential harm, isolated	Corrected April 26, 2019
March 22, 2019 Standard	Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. Resident Rights Deficiencies · Tag F0625	D Potential harm, isolated	Corrected April 26, 2019
March 22, 2019 Standard	Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged. Resident Rights Deficiencies · Tag F0622	D Potential harm, isolated	Corrected April 26, 2019
March 22, 2019 Standard	Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0609	D Potential harm, isolated	Corrected April 26, 2019
March 22, 2019 Standard	Develop and implement policies and procedures to prevent abuse, neglect, and theft. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0607	D Potential harm, isolated	Corrected April 26, 2019
March 22, 2019 Standard	Dispose of garbage and refuse properly. Nutrition and Dietary Deficiencies · Tag F0814	D Potential harm, isolated	Corrected April 26, 2019
March 22, 2019 Standard	Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency. Resident Rights Deficiencies · Tag F0575	C No harm, widespread	Corrected April 26, 2019
March 22, 2019 Standard	Allow residents to easily view the nursing home's survey results and communicate with advocate agencies. Resident Rights Deficiencies · Tag F0577	C No harm, widespread	Corrected April 26, 2019

Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.

Fines and payment denials

CMS reports no federal fines or payment denials in the past three years.

Owners and managers

Individuals and organizations reported to CMS as owning or operating this nursing home.

Name	Role	Share	Since
VA 3 OPCO HOLDCO LLC Organization	5% or greater direct ownership interest	100%	03/01/2023
BSD EOM IRREVOCABLE TRUST Organization	5% or greater indirect ownership interest	25%	03/01/2023
HLHK IRREVOCABLE TRUST Organization	5% or greater indirect ownership interest	25%	03/01/2023
SOUTH EAST VIRGINIA HOLD CO LLC Organization	5% or greater indirect ownership interest	25%	03/01/2023
VOGUE NHC LLC Organization	5% or greater indirect ownership interest	25%	03/01/2023
HARTSTEIN, JAKE Individual	corporate officer	NOT APPLICABLE	03/01/2023
JONES, GARRETT Individual	w-2 managing employee	NOT APPLICABLE	03/01/2023

Other nursing homes near Waterview Health & Rehab Center

Marcella Post Acute
305 Marcella Road, Hampton, VA 23666 · 3.1 mi
For-profit · 180 beds · Part of Marquis Health Services
- Abuse citation
★★★★★2Below average
Hampton Health & Rehab Center, LLC
2230 Executive Drive Revised, Hampton, VA 23666 · 3.7 mi
For-profit · 86 beds · Part of Saber Healthcare Group
★★★★★3Average
Langley Post Acute
1028 Topping Lane, Hampton, VA 23666 · 4.3 mi
For-profit · 70 beds · Part of Marquis Health Services
- New owner (last 12 months)
★★★★★3Average
Atlantic View Post Acute
540 Aberthaw Avenue, Newport News, VA 23601 · 5.2 mi
For-profit · 154 beds · Part of Marquis Health Services
★★★★★2Below average
Newport Post Acute
11141 Warwick Blvd, Newport News, VA 23601 · 6.6 mi
For-profit · 60 beds · Part of Marquis Health Services
- New owner (last 12 months)
★★★★★4Above average
The Chesapeake
955 Harpersville Rd, Newport News, VA 23601 · 7.2 mi
Non-profit · 52 beds
★★★★★3Average

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Frequently asked questions

What is Waterview Health & Rehab Center's rating?

Waterview Health & Rehab Center has 1 out of 5 stars on the CMS overall star rating. The average for Virginia nursing homes is 3 stars.

How many inspection citations did Waterview Health & Rehab Center receive?

Its most recent standard health inspection found 29 citations, compared with a Virginia average of 14.4. Every citation is listed on this page with its severity.

Does Waterview Health & Rehab Center accept Medicare and Medicaid?

CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.

Who owns Waterview Health & Rehab Center?

It is for profit - limited liability company. The ownership section on this page lists the owners and managers reported to CMS.

Where is Waterview Health & Rehab Center and how do I contact it?

Waterview Health & Rehab Center is at 414 Algonquin Rd, Hampton, VA 23661. Phone: (757) 722-9881.

About this data

Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.