nursing home in Suffolk, VA

Nans Pointe Rehabilitation and Nursing

200 West Constance Road, Suffolk, VA 23434 · (757) 539-8744

★★★★★1
Much below average
CMS overall star rating
  • Health inspections★★★★★1
  • Staffing★★★★★2
  • Quality measures★★★★★3

Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data

Nans Pointe Rehabilitation and Nursing at a glance

Nans Pointe Rehabilitation and Nursing is a 148-bed for-profit nursing home in Suffolk, Virginia (Suffolk City County).

CMS gives it 1 out of 5 stars on its overall star rating, worse than the Virginia average of 3.

Residents receive about 3.8 hours of nursing care per day (0.3 of them from registered nurses), close to the state average of 3.8 hours.

Its most recent standard health inspection (July 12, 2022) found 37 health citations. The Virginia average is 14.4.

It has not received a federal fine in the past three years.

Nursing staff turnover is 62.7% per year (state average 48.1%).

Facility details

Type
Nursing home
Ownership
For Profit - Limited Liability Company
Beds
148
Certified for
Medicare and Medicaid
Chain / affiliated entity
Eastern Healthcare Group
Medicare-certified since
June 28, 1991
Resident/family council
Resident
County
Suffolk City County
CMS Certification Number
495247

Ratings

MeasureThis facilityVirginia avg.U.S. avg.vs. U.S.
Overall star rating ⓘ (higher is better)1 / 53 / 53 / 5Worse
Health inspection rating ⓘ (higher is better)1 / 52.7 / 52.8 / 5Worse
Staffing rating ⓘ (higher is better)2 / 52.4 / 52.9 / 5Worse
Quality measures rating ⓘ (higher is better)3 / 53.9 / 53.6 / 5Worse
Long-stay quality rating (higher is better)3 / 54 / 53.8 / 5Worse
Short-stay (rehab) quality rating (higher is better)3 / 53.6 / 53.3 / 5Average

Staffing

This facility3.81 hrsVirginia average3.76 hrsU.S. average3.86 hrs
Total nurse staff hours per resident per day: this facility vs. Virginia and U.S. averages
MeasureThis facilityVirginia avg.U.S. avg.vs. U.S.
Total nurse staff hours per resident per day ⓘ (higher is better)3.81 hrs3.76 hrs3.86 hrsAverage
Registered nurse hours per resident per day (higher is better)0.32 hrs0.69 hrs0.69 hrsWorse
Nurse aide hours per resident per day (higher is better)2.19 hrs2.07 hrs2.32 hrsWorse
Weekend nurse staff hours per resident per day (higher is better)3.34 hrs3.29 hrs3.42 hrsAverage
Nursing staff turnover (yearly) (lower is better)62.7%48.1%45.8%Worse
Registered nurse turnover (yearly) (lower is better)80%48.2%42.9%Worse
Administrators who left in the past year (lower is better)111Worse

Inspections

This facility37Virginia average14U.S. average9
Health citations in the most recent inspection: this facility vs. Virginia and U.S. averages
MeasureThis facilityVirginia avg.U.S. avg.vs. U.S.
Health citations in the most recent inspection (lower is better)37149Worse
Citations from complaint investigations (latest cycle) (lower is better)1343Worse
Weighted health inspection score ⓘ (lower is better)292122.380.6Worse

Penalties

This facility0Virginia average1U.S. average1
Fines in the past 3 years: this facility vs. Virginia and U.S. averages
MeasureThis facilityVirginia avg.U.S. avg.vs. U.S.
Fines in the past 3 years (lower is better)011Better
Total fines in the past 3 years (lower is better)$0$23,688$30,972Better
All federal penalties in the past 3 years (lower is better)011Better

Size

MeasureThis facilityVirginia avg.U.S. avg.vs. U.S.
Certified beds148113107
Average residents per day1219986
Occupancy82%87.9%80.9%

Long-stay residents

This facility0.9%Virginia average3.6%U.S. average3.2%
Long-stay residents with a fall causing major injury: this facility vs. Virginia and U.S. averages
MeasureThis facilityVirginia avg.U.S. avg.vs. U.S.
Long-stay residents with a fall causing major injury (lower is better)0.9%3.6%3.2%Better
Long-stay residents with pressure ulcers (lower is better)5.3%4.7%4.6%Worse
Long-stay residents given antipsychotic medication (lower is better)6%14.2%15.4%Better
Long-stay residents with a urinary tract infection (lower is better)2.3%1.6%1.6%Worse
Long-stay residents with a catheter left in the bladder (lower is better)0.4%0.4%0.8%Better
Long-stay residents needing more help with daily activities (lower is better)24%14.9%13.9%Worse
Long-stay residents whose walking worsened (lower is better)27.5%15.6%14.1%Worse
Long-stay residents who lose too much weight (lower is better)2%5.4%5.2%Better
Long-stay residents with depressive symptoms (lower is better)11%18.7%12.8%Better
Long-stay residents who were physically restrained (lower is better)0%0.1%0.1%Better
Long-stay residents given anti-anxiety or sleep medication (lower is better)16.4%20.6%19.5%Better
Long-stay residents with new or worse incontinence (lower is better)25.4%21.8%19%Worse
Long-stay residents given a flu vaccine (higher is better)68.1%94%95.5%Worse
Long-stay residents given a pneumonia vaccine (higher is better)59.4%90.9%93.6%Worse

Short-stay residents

This facility0.5%Virginia average1.3%U.S. average1.6%
Short-stay residents newly given antipsychotic medication: this facility vs. Virginia and U.S. averages
MeasureThis facilityVirginia avg.U.S. avg.vs. U.S.
Short-stay residents newly given antipsychotic medication (lower is better)0.5%1.3%1.6%Better
Short-stay residents given a flu vaccine (higher is better)14.4%73.6%79.8%Worse
Short-stay residents given a pneumonia vaccine (higher is better)14.1%73.7%82%Worse

Inspection citations

State inspectors cited this home for 55 health deficiencies and 23 fire safety deficiencies in the inspection records CMS currently publishes. 1 citation involved actual harm.

DateCitationSeverityStatus
July 10, 2026
Complaint
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · Tag F0880
E
Potential harm, pattern
Deficient, Provider has no plan of correction
July 10, 2026
Complaint
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Rights Deficiencies · Tag F0628
E
Potential harm, pattern
Deficient, Provider has no plan of correction
July 10, 2026
Complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies · Tag F0677
D
Potential harm, isolated
Deficient, Provider has no plan of correction
July 10, 2026
Complaint
Make sure that a working call system is available in each resident's bathroom and bathing area.
Environmental Deficiencies · Tag F0919
D
Potential harm, isolated
Deficient, Provider has no plan of correction
April 25, 2026
Complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · Tag F0689
E
Potential harm, pattern
Corrected June 9, 2026
April 25, 2026
Complaint
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Administration Deficiencies · Tag F0835
D
Potential harm, isolated
Corrected June 9, 2026
April 25, 2026
Complaint
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Administration Deficiencies · Tag F0867
D
Potential harm, isolated
Corrected June 9, 2026
April 25, 2026
Complaint
Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.
Administration Deficiencies · Tag F0837
D
Potential harm, isolated
Corrected June 9, 2026
October 23, 2025
Complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies · Tag F0658
D
Potential harm, isolated
Corrected December 5, 2025
October 23, 2025
Complaint
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Administration Deficiencies · Tag F0773
D
Potential harm, isolated
Corrected December 5, 2025
October 23, 2025
Complaint
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Resident Rights Deficiencies · Tag F0577
D
Potential harm, isolated
Corrected December 5, 2025
October 23, 2025
Complaint
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · Tag F0880
D
Potential harm, isolated
Corrected December 5, 2025
October 23, 2025
Complaint
Provide or get specialized rehabilitative services as required for a resident.
Quality of Life and Care Deficiencies · Tag F0825
D
Potential harm, isolated
Corrected December 5, 2025
July 12, 2022
Fire safety
Have proper power supply for life support equipment.
Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0915
D
Potential harm, isolated
Corrected August 12, 2022
July 12, 2022
Fire safety
Meet other general requirements.
Egress Deficiencies · Tag K0200
D
Potential harm, isolated
Corrected August 12, 2022
July 12, 2022
Fire safety
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies · Tag E0037
C
No harm, widespread
Corrected August 19, 2022
July 12, 2022
Fire safety
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies · Tag E0006
C
No harm, widespread
Corrected August 19, 2022
July 12, 2022
Fire safety
Address patient/client population and determine types of services needed.
Emergency Preparedness Deficiencies · Tag E0007
C
No harm, widespread
Corrected August 19, 2022
July 12, 2022
Fire safety
Develop Emergency Preparedness policies and procedures.
Emergency Preparedness Deficiencies · Tag E0013
C
No harm, widespread
Corrected August 19, 2022
July 12, 2022
Standard
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies · Tag F0697
G
Actual harm, isolated
Corrected August 19, 2022
July 12, 2022
Standard
Dispose of garbage and refuse properly.
Nutrition and Dietary Deficiencies · Tag F0814
F
Potential harm, widespread
Corrected August 19, 2022
July 12, 2022
Standard
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies · Tag F0804
F
Potential harm, widespread
Corrected August 19, 2022
July 12, 2022
Standard
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · Tag F0812
F
Potential harm, widespread
Corrected December 15, 2022
July 12, 2022
Standard
Perform COVID19 testing on residents and staff.
Infection Control Deficiencies · Tag F0886
E
Potential harm, pattern
Corrected August 19, 2022
July 12, 2022
Standard
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies · Tag F0883
E
Potential harm, pattern
Corrected December 15, 2022
July 12, 2022
Standard
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies · Tag F0658
E
Potential harm, pattern
Corrected December 15, 2022
July 12, 2022
Standard
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies · Tag F0584
E
Potential harm, pattern
Corrected August 19, 2022
July 12, 2022
Standard
Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.
Administration Deficiencies · Tag F0840
E
Potential harm, pattern
Corrected August 19, 2022
July 12, 2022
Standard
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Administration Deficiencies · Tag F0868
E
Potential harm, pattern
Corrected August 19, 2022
July 12, 2022
Standard
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Environmental Deficiencies · Tag F0925
E
Potential harm, pattern
Corrected December 15, 2022
July 12, 2022
Standard
Keep all essential equipment working safely.
Environmental Deficiencies · Tag F0908
E
Potential harm, pattern
Corrected August 19, 2022
July 12, 2022
Standard
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies · Tag F0760
E
Potential harm, pattern
Corrected December 15, 2022
July 12, 2022
Standard
Not require residents to give up Medicare or Medicaid benefits, or pay privately as a condition of admission; and must tell residents what care they do not provide.
Resident Rights Deficiencies · Tag F0620
D
Potential harm, isolated
Corrected August 19, 2022
July 12, 2022
Standard
Report COVID19 data to residents and families.
Infection Control Deficiencies · Tag F0885
D
Potential harm, isolated
Corrected August 19, 2022
July 12, 2022
Standard
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Infection Control Deficiencies · Tag F0882
D
Potential harm, isolated
Corrected August 19, 2022
July 12, 2022
Standard
Implement a program that monitors antibiotic use.
Infection Control Deficiencies · Tag F0881
D
Potential harm, isolated
Corrected August 19, 2022
July 12, 2022
Standard
Have a plan that describes the process for conducting QAPI and QAA activities.
Administration Deficiencies · Tag F0865
D
Potential harm, isolated
Corrected December 15, 2022
July 12, 2022
Standard
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies · Tag F0580
D
Potential harm, isolated
Corrected August 19, 2022
July 12, 2022
Standard
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Nursing and Physician Services Deficiencies · Tag F0727
D
Potential harm, isolated
Corrected August 19, 2022
July 12, 2022
Standard
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies · Tag F0641
D
Potential harm, isolated
Corrected December 15, 2022
July 12, 2022
Standard
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies · Tag F0645
D
Potential harm, isolated
Corrected August 19, 2022
July 12, 2022
Standard
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies · Tag F0677
D
Potential harm, isolated
Corrected August 19, 2022
July 12, 2022
Standard
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies · Tag F0695
D
Potential harm, isolated
Corrected December 15, 2022
May 16, 2019
Fire safety
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0920
D
Potential harm, isolated
Corrected July 10, 2019
May 16, 2019
Fire safety
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies · Tag K0223
D
Potential harm, isolated
Corrected July 10, 2019
May 16, 2019
Fire safety
Meet requirements for the use of electrical equipment.
Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0919
D
Potential harm, isolated
Corrected July 10, 2019
May 16, 2019
Fire safety
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Miscellaneous Deficiencies · Tag K0741
D
Potential harm, isolated
Corrected July 10, 2019
May 16, 2019
Fire safety
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Services Deficiencies · Tag K0521
D
Potential harm, isolated
Corrected July 10, 2019
May 16, 2019
Fire safety
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies · Tag K0353
D
Potential harm, isolated
Corrected July 10, 2019
May 16, 2019
Fire safety
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies · Tag K0355
D
Potential harm, isolated
Corrected July 10, 2019
May 16, 2019
Fire safety
Establish policies and procedures for medical documentation.
Emergency Preparedness Deficiencies · Tag E0023
C
No harm, widespread
Corrected June 20, 2019
May 16, 2019
Fire safety
Address patient/client population and determine types of services needed.
Emergency Preparedness Deficiencies · Tag E0007
C
No harm, widespread
Corrected June 20, 2019
May 16, 2019
Fire safety
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies · Tag E0015
C
No harm, widespread
Corrected June 20, 2019
May 16, 2019
Standard
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · Tag F0812
E
Potential harm, pattern
Corrected June 20, 2019
May 16, 2019
Standard
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Rights Deficiencies · Tag F0625
E
Potential harm, pattern
Corrected June 20, 2019
May 16, 2019
Standard
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Nursing and Physician Services Deficiencies · Tag F0712
D
Potential harm, isolated
Corrected June 20, 2019
May 16, 2019
Standard
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies · Tag F0695
D
Potential harm, isolated
Corrected June 20, 2019
May 16, 2019
Standard
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies · Tag F0658
D
Potential harm, isolated
Corrected June 20, 2019
May 16, 2019
Standard
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies · Tag F0656
D
Potential harm, isolated
Corrected June 20, 2019
May 16, 2019
Standard
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies · Tag F0645
D
Potential harm, isolated
Corrected June 20, 2019
May 16, 2019
Standard
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Rights Deficiencies · Tag F0622
D
Potential harm, isolated
Corrected June 20, 2019
May 16, 2019
Standard
Implement a program that monitors antibiotic use.
Infection Control Deficiencies · Tag F0881
D
Potential harm, isolated
Corrected June 20, 2019
May 16, 2019
Standard
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies · Tag F0558
D
Potential harm, isolated
Corrected June 20, 2019
May 16, 2019
Standard
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Nursing and Physician Services Deficiencies · Tag F0727
D
Potential harm, isolated
Corrected June 20, 2019
August 10, 2017
Fire safety
Install corridor and hallway doors that block smoke.
Smoke Deficiencies · Tag K0363
E
Potential harm, pattern
Corrected November 2, 2017
August 10, 2017
Fire safety
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies · Tag K0353
E
Potential harm, pattern
Corrected November 2, 2017
August 10, 2017
Fire safety
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Services Deficiencies · Tag K0521
E
Potential harm, pattern
Corrected November 2, 2017
August 10, 2017
Fire safety
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Smoke Deficiencies · Tag K0374
E
Potential harm, pattern
Corrected November 2, 2017
August 10, 2017
Fire safety
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies · Tag K0372
E
Potential harm, pattern
Corrected November 2, 2017
August 10, 2017
Fire safety
Meet requirements for the use of electrical equipment.
Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0919
D
Potential harm, isolated
Corrected November 2, 2017
August 10, 2017
Fire safety
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Miscellaneous Deficiencies · Tag K0741
D
Potential harm, isolated
Corrected November 2, 2017
August 10, 2017
Standard
Ensure each resident receives an accurate assessment by a qualified health professional.
Resident Assessment and Care Planning Deficiencies · Tag F0278
E
Potential harm, pattern
Corrected September 22, 2017
August 10, 2017
Standard
Ensure that residents are safe from serious medication errors.
Pharmacy Service Deficiencies · Tag F0333
E
Potential harm, pattern
Corrected September 22, 2017
August 10, 2017
Standard
Protect each resident from mistreatment, neglect and misappropriation of personal property.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0224
D
Potential harm, isolated
Corrected September 22, 2017
August 10, 2017
Standard
Ensure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
Quality of Life and Care Deficiencies · Tag F0315
D
Potential harm, isolated
Corrected September 22, 2017
August 10, 2017
Standard
Coordinate assessments with the pre-admission screening and resident review program for mentally-ill and mentally-retarded patients.
Resident Assessment and Care Planning Deficiencies · Tag F0285
D
Potential harm, isolated
Corrected September 22, 2017
August 10, 2017
Standard
Maintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
Pharmacy Service Deficiencies · Tag F0431
D
Potential harm, isolated
Corrected September 22, 2017
August 10, 2017
Standard
Allow residents to easily view the results of the nursing home's most recent inspection.
Resident Rights Deficiencies · Tag F0167
B
No harm, pattern
Corrected September 22, 2017

Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.

Fines and payment denials

CMS reports no federal fines or payment denials in the past three years.

Owners and managers

Individuals and organizations reported to CMS as owning or operating this nursing home.

NameRoleShareSince
VA SNF OPERATIONS HOLDINGS LLC
Organization
5% or greater direct ownership interest100%01/31/2024
JJ UNITED TR
Organization
5% or greater indirect ownership interest50%01/31/2024
SHAPIRO, AKIVA
Individual
corporate officerNOT APPLICABLE03/01/2022
BRYANT, TAMEIKA
Individual
w-2 managing employeeNOT APPLICABLE09/03/2023

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Frequently asked questions

What is Nans Pointe Rehabilitation and Nursing's rating?

Nans Pointe Rehabilitation and Nursing has 1 out of 5 stars on the CMS overall star rating. The average for Virginia nursing homes is 3 stars.

How many inspection citations did Nans Pointe Rehabilitation and Nursing receive?

Its most recent standard health inspection found 37 citations, compared with a Virginia average of 14.4. Every citation is listed on this page with its severity.

Does Nans Pointe Rehabilitation and Nursing accept Medicare and Medicaid?

CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.

Who owns Nans Pointe Rehabilitation and Nursing?

It is for profit - limited liability company and part of Eastern Healthcare Group. The ownership section on this page lists the owners and managers reported to CMS.

Where is Nans Pointe Rehabilitation and Nursing and how do I contact it?

Nans Pointe Rehabilitation and Nursing is at 200 West Constance Road, Suffolk, VA 23434. Phone: (757) 539-8744.

About this data

Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.