nursing home in Bluefield, VA

Westwood Center

20 Westwood Medical Park, Bluefield, VA 24605 · (276) 322-5439

★★★★★1

Much below average
CMS overall star rating

Health inspections★★★★★1
Staffing★★★★★1
Quality measures★★★★★1

Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data

Westwood Center at a glance

Westwood Center is a 60-bed for-profit nursing home in Bluefield, Virginia (Tazewell County).

CMS gives it 1 out of 5 stars on its overall star rating, worse than the Virginia average of 3.

Residents receive about 3.8 hours of nursing care per day (0.5 of them from registered nurses), close to the state average of 3.8 hours.

Its most recent standard health inspection (August 21, 2024) found 18 health citations. The Virginia average is 14.4.

Federal regulators fined it 3 times in the past three years, totaling $159,612.

Nursing staff turnover is 61.7% per year (state average 48.1%).

Facility details

Type: Nursing home
Ownership: For Profit - Corporation
Beds: 60
Certified for: Medicare and Medicaid
Chain / affiliated entity: Genesis Healthcare
Medicare-certified since: September 7, 1989
Resident/family council: Resident
County: Tazewell County
CMS Certification Number: 495200

Ratings

Measure	This facility	Virginia avg.	U.S. avg.	vs. U.S.
Overall star rating ⓘ (higher is better)	1 / 5	3 / 5	3 / 5	Worse
Health inspection rating ⓘ (higher is better)	1 / 5	2.7 / 5	2.8 / 5	Worse
Staffing rating ⓘ (higher is better)	1 / 5	2.4 / 5	2.9 / 5	Worse
Quality measures rating ⓘ (higher is better)	1 / 5	3.9 / 5	3.6 / 5	Worse
Long-stay quality rating (higher is better)	2 / 5	4 / 5	3.8 / 5	Worse
Short-stay (rehab) quality rating (higher is better)	1 / 5	3.6 / 5	3.3 / 5	Worse

Staffing

Total nurse staff hours per resident per day: this facility vs. Virginia and U.S. averages

Measure	This facility	Virginia avg.	U.S. avg.	vs. U.S.
Total nurse staff hours per resident per day ⓘ (higher is better)	3.80 hrs	3.76 hrs	3.86 hrs	Average
Registered nurse hours per resident per day (higher is better)	0.51 hrs	0.69 hrs	0.69 hrs	Worse
Nurse aide hours per resident per day (higher is better)	2.03 hrs	2.07 hrs	2.32 hrs	Worse
Weekend nurse staff hours per resident per day (higher is better)	3.29 hrs	3.29 hrs	3.42 hrs	Average
Nursing staff turnover (yearly) (lower is better)	61.7%	48.1%	45.8%	Worse
Registered nurse turnover (yearly) (lower is better)	88.9%	48.2%	42.9%	Worse
Administrators who left in the past year (lower is better)	1	1	1	Worse

Inspections

Health citations in the most recent inspection: this facility vs. Virginia and U.S. averages

Measure	This facility	Virginia avg.	U.S. avg.	vs. U.S.
Health citations in the most recent inspection (lower is better)	18	14	9	Worse
Citations from complaint investigations (latest cycle) (lower is better)	2	4	3	Better
Weighted health inspection score ⓘ (lower is better)	324.5	122.3	80.6	Worse

Penalties

Fines in the past 3 years: this facility vs. Virginia and U.S. averages

Measure	This facility	Virginia avg.	U.S. avg.	vs. U.S.
Fines in the past 3 years (lower is better)	3	1	1	Worse
Total fines in the past 3 years (lower is better)	$159,612	$23,688	$30,972	Worse
All federal penalties in the past 3 years (lower is better)	3	1	1	Worse

Size

Measure	This facility	Virginia avg.	U.S. avg.
Certified beds	60	113	107
Average residents per day	52	99	86
Occupancy	87.2%	87.9%	80.9%

Long-stay residents

Long-stay residents with a fall causing major injury: this facility vs. Virginia and U.S. averages

Measure	This facility	Virginia avg.	U.S. avg.	vs. U.S.
Long-stay residents with a fall causing major injury (lower is better)	0%	3.6%	3.2%	Better
Long-stay residents with pressure ulcers (lower is better)	8.6%	4.7%	4.6%	Worse
Long-stay residents given antipsychotic medication (lower is better)	8.3%	14.2%	15.4%	Better
Long-stay residents with a urinary tract infection (lower is better)	3.5%	1.6%	1.6%	Worse
Long-stay residents with a catheter left in the bladder (lower is better)	0.9%	0.4%	0.8%	Worse
Long-stay residents needing more help with daily activities (lower is better)	27.6%	14.9%	13.9%	Worse
Long-stay residents whose walking worsened (lower is better)	28.9%	15.6%	14.1%	Worse
Long-stay residents who lose too much weight (lower is better)	3.8%	5.4%	5.2%	Better
Long-stay residents with depressive symptoms (lower is better)	17.3%	18.7%	12.8%	Worse
Long-stay residents who were physically restrained (lower is better)	0%	0.1%	0.1%	Better
Long-stay residents given anti-anxiety or sleep medication (lower is better)	34%	20.6%	19.5%	Worse
Long-stay residents with new or worse incontinence (lower is better)	26.8%	21.8%	19%	Worse
Long-stay residents given a flu vaccine (higher is better)	95.2%	94%	95.5%	Average
Long-stay residents given a pneumonia vaccine (higher is better)	95.2%	90.9%	93.6%	Average

Short-stay residents

Short-stay residents newly given antipsychotic medication: this facility vs. Virginia and U.S. averages

Measure	This facility	Virginia avg.	U.S. avg.	vs. U.S.
Short-stay residents newly given antipsychotic medication (lower is better)	1.7%	1.3%	1.6%	Worse
Short-stay residents given a flu vaccine (higher is better)	78%	73.6%	79.8%	Average
Short-stay residents given a pneumonia vaccine (higher is better)	85.8%	73.7%	82%	Average

Inspection citations

State inspectors cited this home for 46 health deficiencies and 14 fire safety deficiencies in the inspection records CMS currently publishes. 6 citations involved actual harm, including 3 rated "immediate jeopardy".

Date	Citation	Severity	Status
February 27, 2025 Complaint	Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689	G Actual harm, isolated	Corrected January 24, 2025
August 21, 2024 Fire safety	Install emergency lighting that can last at least 1 1/2 hours. Egress Deficiencies · Tag K0291	D Potential harm, isolated	Corrected December 12, 2024
August 21, 2024 Standard	Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684	J Immediate jeopardy, isolated	Corrected December 19, 2024
August 21, 2024 Complaint	Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689	G Actual harm, isolated	Corrected November 13, 2024
August 21, 2024 Standard	Dispose of garbage and refuse properly. Nutrition and Dietary Deficiencies · Tag F0814	F Potential harm, widespread	Corrected November 13, 2024
August 21, 2024 Standard	Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. Resident Rights Deficiencies · Tag F0623	E Potential harm, pattern	Corrected November 13, 2024
August 21, 2024 Standard	Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. Resident Rights Deficiencies · Tag F0625	E Potential harm, pattern	Corrected November 13, 2024
August 21, 2024 Standard	Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. Resident Rights Deficiencies · Tag F0578	D Potential harm, isolated	Corrected November 13, 2024
August 21, 2024 Standard	Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · Tag F0641	D Potential harm, isolated	Corrected November 13, 2024
August 21, 2024 Standard	PASARR screening for Mental disorders or Intellectual Disabilities Resident Assessment and Care Planning Deficiencies · Tag F0645	D Potential harm, isolated	Corrected November 13, 2024
August 21, 2024 Complaint	Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656	D Potential harm, isolated	Corrected November 13, 2024
August 21, 2024 Standard	Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · Tag F0695	D Potential harm, isolated	Corrected November 13, 2024
August 21, 2024 Standard	Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care Deficiencies · Tag F0686	D Potential harm, isolated	Corrected November 13, 2024
August 21, 2024 Standard	Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · Tag F0677	D Potential harm, isolated	Corrected November 13, 2024
August 21, 2024 Standard	Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. Pharmacy Service Deficiencies · Tag F0758	D Potential harm, isolated	Corrected November 13, 2024
August 21, 2024 Standard	Ensure that residents are free from significant medication errors. Pharmacy Service Deficiencies · Tag F0760	D Potential harm, isolated	Corrected December 20, 2024
August 21, 2024 Standard	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812	D Potential harm, isolated	Corrected November 13, 2024
August 21, 2024 Standard	Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning Deficiencies · Tag F0657	D Potential harm, isolated	Corrected November 13, 2024
August 21, 2024 Standard	Ensure each resident’s drug regimen must be free from unnecessary drugs. Pharmacy Service Deficiencies · Tag F0757	D Potential harm, isolated	Corrected December 19, 2024
August 21, 2024 Standard	Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. Pharmacy Service Deficiencies · Tag F0755	D Potential harm, isolated	Corrected November 13, 2024
October 17, 2023 Complaint	Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives. Quality of Life and Care Deficiencies · Tag F0678	J Immediate jeopardy, isolated	Corrected September 15, 2023
March 20, 2023 Fire safety	Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353	F Potential harm, widespread	Corrected May 9, 2023
March 20, 2023 Fire safety	Have approved installation, maintenance and testing program for fire alarm systems. Smoke Deficiencies · Tag K0345	F Potential harm, widespread	Corrected May 9, 2023
March 20, 2023 Fire safety	Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918	E Potential harm, pattern	Corrected May 9, 2023
March 20, 2023 Fire safety	To conduct inspection, testing and maintenance of fire doors by qualified individuals. Miscellaneous Deficiencies · Tag K0761	E Potential harm, pattern	Corrected July 14, 2023
March 20, 2023 Fire safety	Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions. Services Deficiencies · Tag K0521	E Potential harm, pattern	Corrected May 9, 2023
March 20, 2023 Fire safety	Install corridor and hallway doors that block smoke. Smoke Deficiencies · Tag K0363	E Potential harm, pattern	Corrected July 14, 2023
March 20, 2023 Fire safety	Have properly installed hallway dispensers for alcohol-based hand rub. Smoke Deficiencies · Tag K0325	D Potential harm, isolated	Corrected May 9, 2023
March 20, 2023 Standard	Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684	K Immediate jeopardy, pattern	Corrected May 12, 2023
March 20, 2023 Standard	Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care Deficiencies · Tag F0686	G Actual harm, isolated	Corrected May 12, 2023
March 20, 2023 Standard	Provide timely, quality laboratory services/tests to meet the needs of residents. Administration Deficiencies · Tag F0770	E Potential harm, pattern	Corrected May 12, 2023
March 20, 2023 Standard	Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · Tag F0842	D Potential harm, isolated	Corrected May 30, 2023
March 20, 2023 Standard	Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. Resident Rights Deficiencies · Tag F0582	D Potential harm, isolated	Corrected May 12, 2023
March 20, 2023 Standard	Provide doctor's orders for the resident's immediate care at the time the resident was admitted. Resident Assessment and Care Planning Deficiencies · Tag F0635	D Potential harm, isolated	Corrected May 12, 2023
March 20, 2023 Standard	Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · Tag F0641	D Potential harm, isolated	Corrected May 12, 2023
March 20, 2023 Standard	Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted Resident Assessment and Care Planning Deficiencies · Tag F0655	D Potential harm, isolated	Corrected May 12, 2023
March 20, 2023 Standard	Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656	D Potential harm, isolated	Corrected May 12, 2023
March 20, 2023 Standard	Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning Deficiencies · Tag F0657	D Potential harm, isolated	Corrected May 12, 2023
March 20, 2023 Standard	Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · Tag F0658	D Potential harm, isolated	Corrected May 30, 2023
March 20, 2023 Standard	Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. Quality of Life and Care Deficiencies · Tag F0693	D Potential harm, isolated	Corrected May 30, 2023
March 20, 2023 Standard	Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · Tag F0695	D Potential harm, isolated	Corrected May 12, 2023
March 20, 2023 Standard	Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. Pharmacy Service Deficiencies · Tag F0756	D Potential harm, isolated	Corrected May 12, 2023
March 20, 2023 Standard	Ensure that residents are free from significant medication errors. Pharmacy Service Deficiencies · Tag F0760	D Potential harm, isolated	Corrected May 30, 2023
March 20, 2023 Standard	Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results. Administration Deficiencies · Tag F0773	D Potential harm, isolated	Corrected May 12, 2023
March 20, 2023 Standard	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812	D Potential harm, isolated	Corrected May 12, 2023
March 20, 2023 Standard	Have a plan that describes the process for conducting QAPI and QAA activities. Administration Deficiencies · Tag F0865	D Potential harm, isolated	Corrected May 12, 2023
March 20, 2023 Standard	Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880	D Potential harm, isolated	Corrected May 12, 2023
May 20, 2021 Fire safety	Have properly installed electrical wiring and gas equipment. Services Deficiencies · Tag K0511	E Potential harm, pattern	Corrected July 16, 2021
May 20, 2021 Fire safety	Provide properly protected cooking facilities. Smoke Deficiencies · Tag K0324	E Potential harm, pattern	Corrected July 16, 2021
May 20, 2021 Fire safety	Properly select, install, inspect, or maintain portable fire extinguishes. Smoke Deficiencies · Tag K0355	E Potential harm, pattern	Corrected July 16, 2021
May 20, 2021 Fire safety	Have properly located and lighted "Exit" signs. Egress Deficiencies · Tag K0293	D Potential harm, isolated	Corrected July 16, 2021
May 20, 2021 Fire safety	Install corridor and hallway doors that block smoke. Smoke Deficiencies · Tag K0363	D Potential harm, isolated	Corrected July 16, 2021
May 20, 2021 Fire safety	Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353	D Potential harm, isolated	Corrected July 16, 2021
May 20, 2021 Standard	Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684	E Potential harm, pattern	Corrected July 14, 2021
May 20, 2021 Standard	Develop and implement policies and procedures to prevent abuse, neglect, and theft. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0607	E Potential harm, pattern	Corrected July 14, 2021
May 20, 2021 Standard	Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care Deficiencies · Tag F0686	D Potential harm, isolated	Corrected July 14, 2021
May 20, 2021 Standard	Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · Tag F0695	D Potential harm, isolated	Corrected July 14, 2021
May 20, 2021 Standard	Assess the resident when there is a significant change in condition Resident Assessment and Care Planning Deficiencies · Tag F0637	D Potential harm, isolated	Corrected July 14, 2021
May 20, 2021 Standard	Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. Nursing and Physician Services Deficiencies · Tag F0726	D Potential harm, isolated	Corrected July 14, 2021
May 20, 2021 Standard	Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. Resident Rights Deficiencies · Tag F0580	D Potential harm, isolated	Corrected July 14, 2021

Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.

Fines and payment denials

CMS reports 3 federal penalties in the past three years, including $159,612 in fines.

Date	Penalty	Amount / length
February 27, 2025	Fine	$12,698
August 21, 2024	Fine	$133,517
October 17, 2023	Fine	$13,397

Owners and managers

Individuals and organizations reported to CMS as owning or operating this nursing home.

Name	Role	Share	Since
GENESIS VA HOLDINGS LLC Organization	5% or greater direct ownership interest	100%	04/01/2011
FC-GEN OPERATIONS INVESTMENT LLC Organization	5% or greater indirect ownership interest	—	02/02/2015
GENESIS HEALTHCARE INC Organization	5% or greater indirect ownership interest	—	02/02/2015
GENESIS HEALTHCARE LLC Organization	5% or greater indirect ownership interest	—	02/02/2015
GENESIS HOLDINGS LLC Organization	5% or greater indirect ownership interest	—	02/02/2015
GENESIS OPERATIONS LLC Organization	5% or greater indirect ownership interest	—	04/01/2011
GEN OPERATIONS II LLC Organization	5% or greater indirect ownership interest	—	02/02/2015
GEN OPERATIONS I LLC Organization	5% or greater indirect ownership interest	—	02/02/2015
GHC HOLDINGS LLC Organization	5% or greater indirect ownership interest	—	04/01/2011
SUN HEALTHCARE GROUP INC Organization	5% or greater indirect ownership interest	—	02/02/2015
WHITMAN, ARNOLD Individual	5% or greater indirect ownership interest	—	02/02/2015
GENESIS OPERATIONS LLC Organization	adp of the snf	NOT APPLICABLE	01/30/2025
SANDERS, ANDREW Individual	adp of the snf	NOT APPLICABLE	01/31/2025
TOMPKINS, PAUL Individual	adp of the snf	NOT APPLICABLE	01/31/2025
BERG, MICHAEL Individual	corporate officer	NOT APPLICABLE	03/02/2015
BRIDGEFORD, LAURA Individual	corporate officer	NOT APPLICABLE	06/01/2024
MENDELSON, AVI Individual	corporate officer	NOT APPLICABLE	06/01/2024
SANDERS, ANDREW Individual	operational/managerial control	NOT APPLICABLE	12/15/2023

Other nursing homes near Westwood Center

Mercer Healthcare Center
1275 Southview Drive, Bluefield, WV 24701 · under 1 mi
For-profit · 123 beds · Part of Communicare Health
★★★★★2Below average
Bluestone Health and Rehabilitation
1600 Bland Street, Bluefield, WV 24701 · 1.8 mi
For-profit · 60 beds · Part of Hill Valley Healthcare
- Special Focus candidate
- Abuse citation
★★★★★1Much below average
Bland County Nursing & Rehab Center
12185 Grapefield Road, Bastian, VA 24314 · 7 mi
For-profit · 57 beds
★★★★★4Above average
Glenwood Healthcare Center
1924 Glen Wood Park Road, Princeton, WV 24739 · 8.2 mi
For-profit · 100 beds · Part of Communicare Health
★★★★★4Above average
Princeton Health Care Center
315 Courthouse Rd., Princeton, WV 24740 · 10.3 mi
Non-profit · 120 beds
★★★★★3Average
Heritage Hall Tazewell
282 Ben Bolt Avenue, Tazewell, VA 24651 · 15.8 mi
For-profit · 180 beds
★★★★★2Below average

All nursing homes in Bluefield, VA · Compare side by side

Frequently asked questions

What is Westwood Center's rating?

Westwood Center has 1 out of 5 stars on the CMS overall star rating. The average for Virginia nursing homes is 3 stars.

How many inspection citations did Westwood Center receive?

Its most recent standard health inspection found 18 citations, compared with a Virginia average of 14.4. Every citation is listed on this page with its severity.

Does Westwood Center accept Medicare and Medicaid?

CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.

Who owns Westwood Center?

It is for profit - corporation and part of Genesis Healthcare. The ownership section on this page lists the owners and managers reported to CMS.

Where is Westwood Center and how do I contact it?

Westwood Center is at 20 Westwood Medical Park, Bluefield, VA 24605. Phone: (276) 322-5439.

About this data

Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.